Transcript
Page 1: Empathy Map & Problem Statement (by Oswaldin Santos)

Design Thinking Action Lab 2013

Page 2: Empathy Map & Problem Statement (by Oswaldin Santos)
Page 3: Empathy Map & Problem Statement (by Oswaldin Santos)

23 year old girl who just graduated

in Business Administration. She is

intelligent, determined, objective,

sensible and ambitious, and is

seeking to enter the labor market.

Recently, she accepted a job offer

that is not exactly what she was

looking for because of the

restrictions and difficulties

encountered in her relationship

with employers.

Page 4: Empathy Map & Problem Statement (by Oswaldin Santos)

• “I looked for deals mainly in consulting, they had better wages.”

• “But recently, I was accepting almost anything.”

• “I have no experience in other areas and so I ended up with no option.”

• “I felt the options that would accept the lack of experience underused the

knowledge I acquired at the university.”

• “experience is more valued than theoretical knowledge itself.”

• “Nobody asks your notes, only your experiences.”

• “If there was an offer in the consulting industry (my favorite) I would accept

even with the lower salary.”

• “I'm going back to my old job, but just to be in another office.”

Page 5: Empathy Map & Problem Statement (by Oswaldin Santos)

• She registered for web sites that provide jobs;

• She sent resume to positions advertised in groups on facebook;

• She talked to some people that might indicate her to jobs;

• She talked to some friends that she was available

(she also sent resume to some of them);

• She contacted her former employer to apply for a job in her new specialty.

Page 6: Empathy Map & Problem Statement (by Oswaldin Santos)

• She would prefer to work in an area

that had better career opportunities.

• She believed that only his good

performance in the university would

be able to secure good employment

options.

• She was willing to accept less

profitable options since they had

better future prospects.

• She believes that accepting a job as

a temporary administrator may

provide enough experience to compete

for better offers in the future.

Page 7: Empathy Map & Problem Statement (by Oswaldin Santos)

• She felt anxious and pressed to the point of

accepting a job in any sector.

• She felt sidelined and rejected by her lack of

experience.

• She felt a bit of anger by realizing that there was

no interest from most companies to recruit

people with little or no experience.

• She reached a condition of extreme acceptance by

agreeing to return to work in an industry in which

she believes that there are limitations to her

professional growth. However, it was a conscious

attitude and intended to serve only as a

springboard to try better options in the near

future.

Page 8: Empathy Map & Problem Statement (by Oswaldin Santos)

• The Student is depending on the goodwill of employers to get a real chance of

work.

• The Student Is avoiding to be exploited by some employers who would accept

her lack of experience but that would offer her a set of dummy tasks and

devalue her knowledge.

• Companies are not properly stimulated to hire young professionals who have

recently come out of the university unless they have a reasonable background

of experiences.

• The government needs to encourage and support companies to recruit

employees among students who demonstrate adequate capacity throughout

their undergraduate degree.

• The student wants to get a job where she can apply the knowledge acquired at

the university, being valued by her competency and ability and where she can

build a solid career receiving a fair wage.

Page 9: Empathy Map & Problem Statement (by Oswaldin Santos)

Student who has just completed his undergraduate degree

and is looking for her first (good) job

NEEDS TO FIND A WAY TO

convince employers that she is able and capable

and that she owns adequate skills and knowledge

to be employed and act as administrator

BECAUSE

she wants to get a job where she can apply

the knowledge acquired at the university,

being valued by her competency and ability

and where she can build a solid career receiving a fair wage.

Page 10: Empathy Map & Problem Statement (by Oswaldin Santos)

Design Thinking Action Lab 2013

Osvaldo da Silva Santos

Greenrich Team

pictures from flickr.com

licensed under Creative Commons License

[email protected]