Dr. W. Edwards Deming’s 14 Points

• Cartoons by

Pat Oliphant

Do you have clear goals for the organization communicated to all

employees?

• How can everyone be empowered, feel a sense of ownership and share in the company’s success?

• With everyone participating our goals are to deliver perfect quality to our customers

• We want to develop long term beneficial relationships with our suppliers.

• At all levels, everyone should be involved in continuous improvement activities every single day.

• If all employees are learning and growing every day, competition will be only a figment of our imagination.

• The leaders select the music, set the tone and insure that everyone is on board at every moment.

• Ask your associates what they fear and then do whatever is necessary to get rid of it.

• Find ways to open communications between suppliers, customers and all employees.

• Value is placed on doing and demonstrating.

• The method is balancing technology with people’s needs and aspirations and eliminating those non-value adding wastes.

• Why come to work if it is not joyous?

• Ask and plan now for an ongoing continuous educational process to help everyone become the best that they possibly can be.

• Ask Dr. Shingo would always say, “DO IT!”