Creative Problem Solving & Decision

Making

How can we develop an accurate accounting and mapping of inactive accounts?

Approaches to Solve the Problem

Our Symbol & Battle cry

Defining Problem in Solvable Way

Why Why

Pareto chart

What What Major Effect

S.C.A.M.P.E.R

Opportunity Thinking

Solution Idea Weighted

Chosen Solution

Action Planning

P

CA

E

Our Symbol & Battle cryP

“If we hold on together”

How can we develop an accurate accounting and mapping of In-active

accounts?

Defining Problem in Solvable WayP

Accounting and Mapping of In-active Accounts

Before

After

Why WhyA

Pareto ChartAKey in the titles in order from highest response to lowest

response.

Totals Go Here- Order from Most to Least

Percent of Total Displays Here

No. of Concessionaires not updated

Old Procedure/System

No Accountable Personnel

Back out

Lack of Monitoring

Double Entry

Lusot

What What Major EffectA

S.C.A.M.P.E.RC• Substitute satellite map to old Base MapSubstitute

• Manpower of all division concernCombine

Adapt

• Process Updating of DataModify

• New SoftwarePut In

• Double EntryEliminate

• Penalty to CondoningReverse

Opportunity ThinkingCObvious

• Some In active accounts cannot be located

• No defined procedure

• Accounting and mapping not updated

Opposite

• Proper Accounting of In active Accounts

• Defined Procedure can be Followed

• Updated Accounts and Maps

Opportunity

• Conduct ocular Inspection and Survey

• Prepare Procedure

• Updating of Data base Account Deploy man Power to indentify actual existing Accounts whether active or In Active

Solution Idea Weighted

Prime Causes

Solution ideas Practical & Realistic

Cost Effectiveness

Serve the Customer’s

best Interest

Preserve the non negotiable

policies

Practiced by other

Organizations Totals Weighted

total

Weight 0.2 0.3 0.2 0.2 0.1 1 2.00

1 Satellite map 10.00 7.00 10.00 10.00 10.00 47 9.10

2 Combine Manpower 10.00 10.00 10.00 10.00 10.00 50 10.00

3 Adapt PDR program & eBACs 10.00 10.00 10.00 10.00 10.00 50 10.00

4 Put in new software 10.00 7.00 10.00 10.00 10.00 47 9.10

5 Eliminate double entry 10.00 10.00 10.00 10.00 10.00 50 10.00

6 Reverse penalty to

condonation 10.00 8.00 10.00 10.00 10.00 48 9.40

7

Conduct ocular inspection/survey 10.00 10.00 10.00 10.00 10.00 50 10.00

8 Prepare detailed procedure

for the Updating Process 10.00 10.00 10.00 10.00 10.00 50 10.00

9 Up-date data base accounts 10.00 10.00 10.00 10.00 10.00 50 10.00

C

Chosen SolutionE

Eliminate Double Entry

Conduct Ocular Inspection/Survey

Prepare Detailed Procedure for the Updating Process

Action PlanningEAction Steps Date

Resources Required

PiCExpected Outcome

Notify 3 times thru registered

mail those accounts no longer exist

and recommend for write-off

and permanently deleted from the database.

Postal Service, Computer,

Printer, ManpowerP180K

Commercial Division

Decrease account

receivables and written-off old accounts

Updating of verified and corrected inactive

accounts in the GIS program &

eBACs

Software, Encoder,

Computer, Printer P100K

Engineering Division

Updated Data of Inactive Accounts