Company Audit

Colt Refining and Recycling Inc.

Metals Recycling Industry

Carl-Magnus ErikssonLars PerssonJames MaherCarl Bärstad

Fredrik Anvret

COLT REFINING AND RECYCLING INC.

• Precious metals recycling firmo Based out of Northeastern USA

• Operates in two plants:o Recycling branch in Hudson, NHo Refining branch in Merrimack, NH

•  Recycling over 20 million pounds of                                   scrap and e-waste annually

WHAT IS SCRAP METAL AND E-WASTE

• Scrap is defined as any recycleable material recovered from any left over product of any matter of consumption.o steel and copper are the most recycled at CRI Inc.

• E-Waste is any type of electronic scrap which can be recycled into raw material to be reused in the                                industry served.o computer screens, VCRs, circuit boards, etco gold, silver, chrome are some of CRI's                  

                 top precious metals

COLT RECYCLING

• Take various e-waste product and through both human and machine labor are able to separate and/or shred the valuable materials.o human disassemblyo shredders and balers

• Some is sent for resale• Most is sent to refining

facility to extract precious metals

COLT REFINING

• Various physical and chemical processes to remove precious metal from waste.  

   • balers, ball mills, hammer

mills, granulators, sifters, blenders, processing ovens, melting furnaces interfaced with after-burners, baghouses and dust collectors.

OTHER SERVICES INCLUDE:

• Proper data removal:o eliminating all data within hard drives and

servers• E-Scrap removal:

o many end products after recycling e-scrap is potentially harmful to the environment

o Ensure an environmentally safe removal• Proper data destruction

o companies sometimes need to remove                  of a certain product due to malfunction,                             warranty, or privacy 

THE AUDIT

1.We have decided to audit the recycling branch, due to easier access of employees

2.The content of the audit includes strategy, innovation organization, linkage, learning, and process.o 360 degree audit involving an executive and a low

level employeeo incorporates different meanings in                        

        metals recycling  industry

MEET THE AUDITEES!

James Maher III

• Computer recyclist and technician intern since 2009

• Currently studies in Lund, Sweden at Lund University

James Maher Jr.

• Vice President of Colt Refining and Recycling Inc.

RESULTS:

Average Vice President

Deviation from Mean

Employee Deviation from Mean

Strategy 5.31 5.375 +.065 5.25 -.06

Process 3.81 3.875 +.065 3.75 -.06

Innovation Organisation

5.0 5.125 +.125 4.875 -.125

Linkage 3.44 3.375 -.065 3.5 +.06

Learning 5.25 5.25 0 5.25 0

RESULTS:

SYNTHESIS- IDENTIFY GAPS

By viewing the results we can deduce that:

1.The deviation between the two audits is minuscule, which shows a company with a wide shared mindset and brand identity

– The weaker competencies include:o Processo Linkage

PROCESS

PROCESSES IS RELATED TO THE MECHANISMS ESTABLISHED BY THE COMPANY TO EFFICIENTLY IMPLEMENT A STRATEGY. THE KNOW-

HOW!  • Internal communication• Product development• R&D• Understanding customer needs• Flexibility

INTELLECTUAL PROPERTY- PROCESS

• In this industry, the goal of the process of recycling is of cost efficient automated processing of e-waste.o least cost to maximize recovery of precious metals

• CRI Inc. is known in their industry for their "intellectual property" and is considered innovative in this part of their field.o intellectual property consists of                            

  ultramodern equipment and process                                              which stands out from their                         competitors.

PROCESS- WHY, THEN, IS IT WEAK?

While their equipment and system from getting scrap to processing precious metals is superior in their industry:

• Inter-departmental communication is somewhat problematic.

• They have no innovation or R&D departmentso shows a lack of innovative efforto lack of opportunity

LINKAGE

BUILDING AND MAINTAINING EXISTING KNOWLEDGE BASES WITHIN THE COMPANY AND WITH EXTERNAL

ACTORS THROUGH CONTINUOUS INTERACTION 

• Internal training• Follow up• Customer feedback  • Contact with external sources

LINKAGE 

While the customer feedback and employee training at Colt Recycling is very strong, • External sources with local research universities is

weak. 

• Colt Recycling does not generally                                 collaborate with other companies for                                      more cost efficient solutions.

PROCESSES1.IMPROVE INTERNAL INFORMATION FLOW

BY IMPLEMENTING A FACILITY-WIDE MEETING TO DISCUSS WEEKLY GOALSo INCLUDED WITH DEPARTMENTAL

MEETINGS2.DISCUSS WITH RECYCLING MANAGEMENT

TEAM ABOUT DESIGNATING SOME CURRENT/NEW WORKERS FOR A R&D TEAM.

ACTION PLAN

ACTION PLAN

Linkages1.Discuss with central CRI Inc management about

the role of research university's and its significance in innovationo begin an annual internship with a local

university by recruiting at a college fair2.Research the beneficial aspects of collaborating

with similar companies to see if sharing services may be    cost                               efficient for certain processes.

ADVANTAGES AND INCONVENIENCES

Advantages• Normally at

CRI, efficiency is measured in costo gives different outlook

• Gives a clear picture of how certain intangible assets are being used

Inconveniences• Not always applicable

o General focus• The 90- and 360-

degree assessment are subjective.