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CIVIL AVIATIONTRAINING
& SIMULATION
Its about delivering real advantagesSales+44(0)1293 563721
General Enquiries+44(0)1293 563707
Customer SupportAsia Pacific Region
+60 3 [email protected]
Europe Region+44(0)1293 563587
North & South America Region+1 913 422 2855
Middle East & Africa Region+974 412 3950
Thales Training & Simulation LtdGatwick Road
CrawleyWest Sussex
RH10 9RLUnited Kingdom
www.thalesgroup.com/thenewreality
www.thalesgroup.com/thenewreality
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Welcome to The New Reality.A new, dynamic approachthat comes from having listened to you, our Customer.
With Thales you will find a business partner committed toimproving your efficiency and performance through stronginvestment in key technologies, support services andinnovative financial options. A partner keen to engage with
you, embrace change and meet the challenges that willhelp you achieve your business goals.
Thales has a deep involvement in nearly every aspect of thecivil aviation industry. From training and simulation through
to specialist avionics, air traffic management, airportsecurity solutions, identity management solutions andIn-Flight Entertainment systems.
The Thales training and simulation business is transformingthe way it engages with you. We believe we have identifiedthe key issues facing the industry and, more importantly,that we have never been in a better position to helpdeliver the answers.
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Keypoint
By understanding what willhelp to make your business
more successful, we will striveto build for you, and deliver, themost effective solution possible.
THE NEW REALITY
A CUSTOMER-DRIVEN RESPONSE
Thales has invested more than 18 months in conducting in-depth andindependent Customer research on a worldwide scale.
Our airline and flight-training Customers expressed the need for thefollowing business drivers to be radically addressed:
To provide a more flexible and cost-effective solution to pilot training
To have solutions in place that will accommodate the ramifications ofnew regulatory requirements that are yet to be formally implemented
To further enhance flight time availability and reduce through-life costs
To increase the residual value of existing assets
To communicate with our Customers more often to maintain awarenessof the industrys ever-evolving needs from a business point of view.
Having given these research findings our full consideration we haveformulated a programme of product and service development to maximize
the adaptability of our overall offering.We think you will notice the difference.
YOU HAVE SPOKEN:
WE ARE CHANGING
WE ARE COMMITTED TO YOUR
BUSINESS PERFORMANCE
THROUGH OUR
INVESTMENT AND YOURINVOLVEMENT
OUR VISION
To be recognised by you as
contributing more than any other
company in our sector to your
commercial success
and level of training excellence
The brand that works in partnership
with you to provide flight
simulation/training solutions that
enable you to further enhance
your business performance
and training capabilities
OUR RESPONSE OUR SOLUTIONS OUR RESEARCH
SUPPORT
SOLUTIONS
EQUIPMENT
SOLUTIONS
COMMERCIAL
SOLUTIONS
INTEGRATED
SOLUTIONS
,
reprinted
courtesyofBoeing
Alteon
Today every aviation training operation is faced with cost challenges,increased competition, changing regulations and the need to increasepilot throughput.The necessity to utilize assets more effectively hasnever been more pressing, as every business is tasked with deliveringmore for less.
At Thales we recognize that every training operation has a different set of requirementsand different drivers of business success.Total Cost of Ownership means assigning adollar value to every aspect of operation.Whether you are a pure training business oran airline, cost is key at every stage, not just the price of training equipment but also the
total cost of training.Improved lead times are critical if you are to remain competitive asa business. While a greater understanding from us as to where we fit into your businessplan, as a whole, is vital going forward.
The New Reality for us means reliable and constant Customer involvement that helpsyou meet your business objectives through providing a wide range of refreshinglyinnovative integrated solutions.Not simply more effective and flexible products, buta complete range of support ser vices, outsourcing solutions and financial options.
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REALITYINTEGRATED SOLUTIONS
Putting forward innovative financial options is somethingmany of our Customers appreciate.Our exper t RealityCommercial Options team is on hand to discussinvestment plans, financial models or lease schemeswith you whenever you feel that tailored financialarrangements may be appropriate.
Our aim is to always find ways to turn the considerablefinancial expertise of the Thales Group to youradvantage.Thales has excellent relationships with anumber of export credit agencies. So the financialstrength is there for you to utilize.
Whether you are interested in a Buyer Credit or aCommercial Loan, we offer strong support to obtainbetter terms and conditions in financing your project.The commercial options we are happy to consider include:
Buyer CreditThis is a loan granted by a bank to a foreign buyer inaccordance with international agreements/state exportassistance. It is particularly well suited to the mediumand long-term financing of simulation equipment.
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Supplier CreditThis is where Thales directly extends credit to the buyerand is an integral part of the payment terms in thecommercial contract.Supplier Credits are thereforebest suited to integrated training solutions of equipmentand services.
Financial or Operating LeasesFinancial and Operating Leases include a variety of leaseplans that can be tailored to your re quirements, as thefollowing diagram illustrates:
Business Case Enhancement
Thales maintains a strong international network with theAirline training community. We remain ready to addressa changing training environment by acting to supplement
your business with third-party training opportunities andby brokerage services for the re-sale of training assets
you no longer require, as part of the transaction toprovide new equipment.
Joint Venture FinanceEmpowering business partners to complement theirskill sets and manage risk to address market demandmore efficiently is what Joint Venture Finance is allabout. We are always ready to examine your businesscase in relation to a proposed Joint Venture, and willopenly discuss the merits with you.
REGULATORY
SOLUTIONS
AVIATION TRAINING
ORGANISATION (ATO)
CUSTOMER FOCUSED
APPROACH
TRAINING
EQUIPMENT
SOLUTIONS
TRAINING
SOFTWARE
SOLUTIONS
ATO PEOPLE
MANAGEMENT
SOLUTIONS
ATO FACILITY
EQUIPMENT
SUPPORT
SOLUTIONS
ATO STANDARDS
SOLUTIONS
ATO OPERATIONAL
MANAGEMENT
SOLUTIONS
FACILITY DESIGN
AND
INFRASTRUCTURE
SOLUTIONS
COMMERCIAL
& FINANCE
SOLUTIONS
FOREIGN
BUYER
EXPORTER
DELIVERY OF GOODS
AND SEVICES UNDER
SUPPLY CONTRACT
DISBURSEMENT
AS PER SUPPLY
CONTRACT
ECA
GUARANTEES
REPAYMENT
LOAN AGREEMENT
LOAN REPAYMENTS
BANK
(LENDER)
EXPORT CREDIT
AGENCY (ECA)
THALES
THALES
COMMERCIAL
(SUPPLY)
CONTRACT
LEASE
AGREEMENT
SUB-LEASE
AGREEMENT
MANUFACTURER OF
THE EQUIPMENT
BANK
CUSTOMERSUB-LESSEE/
END-USER
LESSOR/OWNER
OF THE EQUIPMENT
LESSEE
,
REALITY
COMMERCIAL
OPTIONS
In a market where Customers increasingly demand integrated solutionshow can we elevate ours above the rest?
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Flexible, modular and customisable.These are not just the watchwords that apply toour extraordinary RealitySeven flight simulator but to our entire business model whenit comes to facilitating Part and Full task simulation training.
We can help you design your own training facilities and infrastructure.And provideassistance in interpreting the latest regulatory standards. Or help you run your existing
training centre facility in conjunction with nominated trusted partners who comply withThales exacting quality standards.In short, i f you are looking for a business partner thatcan provide you with a consistent and cohesive quality solution to your training andsimulation challenges, look to Reality Integrated Solutions. Look to Thales.
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Reality Equipment Solutionsfeature an integrated family ofdevices that cover every aspectof your flight and maintenance
training needs.
All of our devices are driven by the same outstandingsimulation software from the lowest l evel Desk TopTrainer to the highest level Full Flight Simulator. And thereis more to come, i ncluding equipment to support all fourphases of the new Multi-crew Pilot Licence.
Furthermore, our Reality Equipment Solutions benefitfrom the broader Thales Group specializations ofavionics, In-Flight Entertainment (IFE) systems and otheraerospace products that we supply to airframe OriginalEquipment Manufacturers (OEMs),airlines and airportsaround the world.
Scalability is keyThales offers a range of FAA/EASA/ICAO compliantPart and Full task simulation training devices, all of whichare capable of being integrated with ei ther your own oranother vendors training wares, to support your trainingrequirements. These include:
Ab Initio via MPL Phases 1 to 4
Type rating/ATPL
Recurrent training/testing and checking
Transition
Recency
Maintenance training
Cabin Crew training.
Increased modularity, simplicity and flexibilityOur latest, revolutionary designs have a modulararchitecture with common core elements that can
operate independently of the aircraft type.This makesthe interchange between aircraft types remarkablyeasy should your fleet or training business needs shift.
This simplicity also facilitates a smooth, streamlinedacceptance and delivery process that can bettermeet your scheduling needs and reduce l ead times.Such welcome flexibility also supports increased levelsof offset and workshare.
Benefit from lower lifecycle costsKey technologies such as Digital El ectrical Control Loadingand Electric Motion systems drive down your operationalcosts through greatly reduced power consumption whilecontinuing to deliver increased reliability and availabilityabove 99%.
Green is goodOur all-new product designs encompass the latest
environmental,Green directives and manufacturingprocesses to drastically reduce carbon footprint and couldcontribute to your companys carbon credit programme.
We will keep your operations up-to-date astechnology evolvesThales continues to lead the way in simulation technologyand is able to support full training requirements basedupon not just current but future aircraft technology and
training models.We also employ common solutions acrossour product range, including state-of-the-art visualsolutions, so that our intelligent systems comfortablyintegrate with each other.
REALITYSUPPORT SOLUTIONS
REALITYCOVER
Reality Cover gives you the world-class service you wouldexpect from Thales and is provided as part of your equipmentpurchase.It delivers 24/7 support, access to our web portaland includes e-services and progress tracking.
You also receive our company news, service and productinformation, technical support, field service bulletins,obsolescence notification and regional support as standard.
REALITYASSIST
In addition to the services provided by Reality Cover,Reality Assist allows you to desi gn your own,fully-customisable modular support services package
to satisfy your specific business expectations.
REALITYSHIELD
Reality Shield is our comprehensive turnkey maintenanceand operational services product. If you are interested inoutsourcing significant business elements and transferringa large degree of operational responsibility to Thales, this is
the level of cover for you.
REALITY COVER
LEGACY/
TRADITIONAL
SUPPORT
REALITY ASSIST
FULLYCUSTOMISABLE
SUPPORT
REALITY SHIELD
FULLTURNKEY
SOLUTIONS
,
Mark GassonGeneral Manager,Civil Aircraft Business Unit
REALITYEQUIPMENT SOLUTIONS
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Reality Support Solutions is a programme that delivers global supportto your operations.We have developed three levels of service and theseare Reality Cover, Reality Assist and Reality Shield.
This gives you the flexibility to choose precisely the right level of supportfor your business, either short term or long term, and guaranteesabsolute peace of mind.
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All of our devices are driven by the same outstandingsimulation software from the lowest l evel Desk TopTrainer to the highest level Full Flight Simulator. And thereis more to come, i ncluding equipment to support all fourphases of the new Multi-crew Pilot Licence.
Furthermore, our Reality Equipment Solutions benefitfrom the broader Thales Group specializations ofavionics, In-Flight Entertainment (IFE) systems and otheraerospace products that we supply to airframe OriginalEquipment Manufacturers (OEMs),airlines and airportsaround the world.
Scalability is keyThales offers a range of FAA/EASA/ICAO compliantPart and Full task simulation training devices, all of whichare capable of being integrated with ei ther your own oranother vendors training wares, to support your training
requirements. These include: Ab Initio via MPL Phases 1 to 4
Type rating/ATPL
Recurrent training/testing and checking
Transition
Recency
Maintenance training
Cabin Crew training.
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Reality Equipment Solutions eature an integrated amilyo devices that cover every aspect o your fight andmaintenance training needs.
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THE NEW REALITY CUSTOMER INVOLVEMENT
THALES
& YOU
CUSTOMER
INVOLVEMENT
PANEL
TWICE YEARLY
DISCUSS AIRLINETRAINING INDUSTRY
ISSUES AND PROVIDEREAL CUSTOMER
INPUT IN DEFININGTHALES STRATEGY.
CUSTOMER
CONFERENCE
BIANNUAL
NETWORK WITHOTHER CUSTOMERS AND
RECEIVE UPDATES ONTHALES PRODUCTS
AND SERVICES.
CUSTOMER
SURVEY
ANNUAL
INDEPENDENTLYGATHERED, YOUR FEEDBACK
CONTINUES TO HELPUS IMPROVE THE
QUALITY OF SERVICEYOU RECEIVE.
EXPERT
WORKING
GROUP
AS REQUIRED
TEAM YOUR SPECIALISTSWITH OURS ANDEVOLVE TRAINING
EQUIPMENT TECHNOLOGYTOGETHER.
ACCOUNT
MANAGEMENT
VISITS
REVIEWS WITH ATHALES SENIOR TEAM
FOCUSED ONUNDERSTANDING YOUR
BUSINESS DRIVERSAND FUTURE
REQUIREMENTS.
The New Reality for Thales has deep,intrinsic Customer involvement at its heart.
We are committed to engaging you in more ways and atmany different levels because that is what research toldus you would like to see happen more often.
To this end, in addition to the now well-established annualThales Customer Survey and biannual Thales CustomerConference we are pleased to announce three newinitiatives designed to help us work closer together.
These fresh initiatives are Account Management Visits,Expert Working Groups and a twice-yearly CustomerInvolvement Panel all of which can be conducted as andwhen you require them.
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THALES KEY STRENGTHS
Intelligent systemsstart with Thales.
AEROSPACE & SPACE DEFENCE SECURITY
With operations in 50 countries and 68,000employees, Thales is a world leader in mission-criticalinformation systems for theAerospace, Defenceand Securitymarkets.
Building on proven capabilities in large and complexsoftware systems, Thales steps up to the securitychallenges of its Customers in an increasinglyinterconnected, technology-driven world. Civil andmilitary systems benefit from many of the same technologies and innovations. Developing thesedualtechnologies has been a long tradition for Thales, withits global network of 22,000 high-level researchers.
Leveraging a global presence and spanning theentire value chain, from prime contracting toequipment,Thales plays a pivotal role in making theworld a safer place.
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Thales offers you all of the following advantages asa dedicated business partner:
A long heritage with more than 60 years unrivalled
sector experience
The unique strengths of the Thales Group,capabilities, robustness, durability, global presence,Euro10Billion company, financial stability, with abalanced portfolio
Thales is a key supplier to nearly every aspect of thecivil aviation industry.From training and simulationthrough to specialist avionics, air traffic management,airport security solutions, identity managementsolutions and In-Flight Entertainment systems.This represents Euro4Billion in sales as a sector for us
A business solutions driven approach that reflectsthe needs of the market and our Customers
We are a strong technology innovator with 20%
revenues reinvested in R&D and engineeringresources to support solutions that meet Customerneeds and Green directives
We lead the industry in the development of newtraining and simulation standards and benchmarks(e.g. ICAO, IATA, RAeS)
Our vast, global supply chain enables workshare andoffset opportunities that are second to none.
,