Chat Reference for Librarians
Instructor: Nyssa J Walsh
Challenges in chat reference
• You won’t know your audience• You won’t have facial cues to react from• You may not know anything about what
they’re asking• You may not have an actual patron (may be a
prank)
• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance
Who was the first president?
• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance
Can you renew my books?
• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance
What is the PH after .15 mol of NaOh is added to .050 mol of propanic acid and ,080 M of sodium
propanoate with a ka of 1.3x10^.5?
• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance
What is a climax?
• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance
Congratulations!
You’re ready to start doing chat reference!
Questions?
• [email protected]• 503-708-0999• Chat with me on Gchat, or find me on Lnet on
Wednesday mornings from 10-12
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