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CEB’s SHL Talent Measurement Solutions

SHL on Demand – Test Catalog 2014

SHL on Demand Test Catalog – Detailed | 2014 Page 2 of 19

SHL on Demand Test Catalog – Detailed | 2014

Table of Contents

Ability Tests

• Verify Ability Tests 3

Personality Tests

• Occupational Personality Questionnaire 32 5

• Customer Contact Styles Questionnaire 7.2 7

• Dependability and Safety Instrument 7

• Motivation Questionnaire 8

• Work Styles Questionnaire Version N 8

Judgment Tests

Skills Tests

• Management Scenarios 9

• Call Center Skills 10

• Clerical Skills 11

• Essential Skills 12

• Information Technology 14

• Software Skills 17



Off-the-shelf Assessments

Ability Tests

Assessment Title Description Test

Length (minutes)

Unit Value

VERIFY CANDIDATE REPORT

5

VERIFY- NUMERICAL REASONING

Designed to measure a candidate’s ability to make correct decisions or inferences from numerical or statistical data. The numerical reasoning test is intended to measure the ability to work with numerical data in a realistic workplace context, and is relevant for assessment at all job levels.

17-25 20

VERIFY – CALCULATION

Designed to measure a candidate’s ability to add, subtract, divide and manipulate numbers quickly and accurately. The Calculation test is particularly useful when assessing an individual’s potential in any role where calculation and estimation, as well as auditing and checking the numerical work of others, are required.

10 20

VERIFY -CHECKING

Designed to measure a candidate’s ability to compare information quickly and accurately, the Checking test is particularly useful when assessing an individual's potential in any role where perceptual speed and high standards for maintaining quality are required.

5 20

VERIFY – INDUCTIVE REASONING

Designed to test a candidate’s ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems.

25 20

VERIFY – MECHANICAL COMPREHENSION

The Mechanical Comprehension test is designed to measure a candidate’s understanding of basic mechanical principles and their application to devices such as pulleys, gears and levers. Typically used for production, manufacturing or engineering-related recruitment or development, the test is often deployed to assess school leaver suitability for modern apprenticeship schemes, the

10 20



practical application abilities of science and technology graduates or those with work experience looking to move to a technical role.

VERIFY – VERBAL REASONING

Designed to measure a candidate’s ability to evaluate the logic of various kinds of argument as presented in written form, the Verbal Reasoning test measures the ability to determine the support for conclusions drawn using content that typifies a variety of work settings.

17 to 19 20

VERIFY – DEDUCTIVE REASONING

The Deductive Reasoning Test measures the ability to: • draw logical conclusions based on information provided • identify strengths and weaknesses of arguments • complete scenarios using incomplete information. The test is designed to provide an indication of how an individual will perform when asked to develop solutions when presented with information and draw sound conclusions from data. Sample tasks for jobs that may require deductive reasoning include, but are not limited to: • evaluate arguments • analyze scenarios • draw logical conclusions.

18 20

VERIFY – READING COMPREHENSION

The Verify Reading Comprehension test measures a candidate's ability to read and understand written materials. The task involves reading a passage of text, and answering a short written question. The content of the test makes no assumptions about prior knowledge, with applicants directed to use only the information in the passage to derive their answer.

15 20

VERIFY- SPATIAL ABILITY

The Spatial Ability Test measures the ability to rapidly perceive and manipulate stimuli to accurately visualize how an object will look after it has been rotated in space. The test is designed to provide an indication of how an individual will perform when asked to manipulate shapes, interpret information and visualize solutions. The Spatial Ability test is completely non-verbal and features only shapes and figures. Sample tasks for jobs that may require spatial ability include, but are not limited to: • rapidly perceiving and manipulating stimuli to accurately visualize how an object will look after it has been rotated • correctly interpreting graphical information • visualizing the interactions of various parts of machines • efficiently communicating visual information (e.g., using charts or graphs) in a presentation

22

20



Personality Tests


Length (minutes)

Unit Value

ADMINISTRATION AND SCORING

25

TEAM IMPACT REPORT – INDIVIDUAL DEVELOPMENT

These reports are based on the SHL Team Impact Model, which is focused on actual team processes. They are supported by clear and easy to understand graphics which do not require OPQ training.

25 40

CANDIDATE REPORT

This contains a brief narrative OPQ (Occupational Personality Questionnaire) report structure around 3 OPQ profile sections which can be given to candidates to keep after a feedback session

25 50

CANDIDATE PLUS REPORT

This contains a brief narrative OPQ (Occupational Personality Questionnaire) report designed to be given to the individual who completed the OPQ

25 60

DEVELOPMENT ACTION PLANNER REPORT

This provides the manager and/or individual a view of the stronger and weaker competency areas, and suggestions on how to improve in areas of development opportunity.

25 80

UCF DEVELOPMENT ACTION PLANNER REPORT

This OPQ report provides a clear and relevant information about an individual's strengths and areas for development, for use in staff development and on-boarding situations.

25 80

TEAM IMPACT REPORT – SELECTION REPORT

These reports are based on the SHL Team Impact Model, which is focused on actual team processes. They are supported by clear and easy to understand graphics which do not require OPQ training.

25 40

UCF UNIVERSAL COMPETENCY REPORT

This OPQ report is based on the Universal Competency framework. It graphically outlines how an individual's typical way of behaving is likely to impact on competencies. It provides a graphical scale for each competency and summarizes aspects of personality which contribute (positively or negatively) to each competency.

25 65



MANAGER PLUS REPORT

This concise OPQ report is designed for use with and by managers. It uses clear succinct bullets and tables for ease of interpretation. It provides simple comments on each of the personality traits.

25 80

CAREER GUIDANCE REPORT

This OPQ report provides valuable information to support careers counseling activities, including career change or outplacement.

25 80

SALES REPORT This OPQ report provides a graphical and narrative summary of an individual's natural style that is critical to sales success. It can also, optionally, use input from the SHL Motivation Questionnaire (MQ) to add information about the sales motivators and drives of an individual.

25 100

EMOTIONAL AND SOCIAL COMPETENCY REPORT

This OPQ report is based on Daniel Goleman's theory of Emotional Intelligence. It provides valuable information for coaching purposes and can be used in conjunction with other tools, such as 360 feedback to make links between individual preference and style and perceptions of others.

25 80

EMOTIONAL INTELLIGENCE REPORT

This OPQ (Occupational Personality Questionnaire) report explores how a person manages feelings and relationships with other people. It is intended for use in a development setting.

25 40

LEADERSHIP REPORT

This OPQ report provides a detailed analysis of an individual's leadership potential. It is based on SHL's leading edge Leadership Model, providing a competency based approach to leadership.

25 300

MAXIMISE YOUR LEARNING REPORT

This OPQ report is designed to help people get the most from their development. It summarizes the preferred approach to learning across four dimensions.

25 40



Customer Contact Styles Questionnaire (CCSQ) 7.2


Length (minutes)

Unit Value


20

PROFILE REPORT The profile is the graphical output of the CCSQ. It is designed for SHL trained users only and has recently been redesigned to look more like the Occupational Personality Questionnaire profile, making it easier for you to interpret.

25 5

INTERVIEW GUIDE

The CCSQ interview guide is structured around the 16 Customer Contact competencies for selection purposes. It can be used by line managers or SHL trained users who require a tool to help guide the interview process in recruiting client facing and support roles.

25 47

MANAGER REPORT – CUSTOMER FACING ROLES

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

25 50

PERSONAL REPORT

The Personal Report provides CCSQ feedback for the individual/candidate in a brief summary format.

25 36

Dependability and Safety Instrument (DSI)


Length (minutes)

Unit Value


The DSI is a short pre-screening tool for many key entry-level roles. It is designed to identify potential employees who will have good dependability and reliability, and who are less likely to engage in counter-productive work behaviors.

5 12



Motivation Questionnaire (MQ)


Length (minutes)

Unit Value


25 20

PROFILE REPORT The profile chart is the Sten score graphical output of the MQ. It clearly shows the individual’s motivational drivers compared to the selected norm group as well as highlighting any unique scores.

25 10

CANDIDATE MOTIVATION REPORT

The Candidate Motivation Report is designed as a feedback report for the individual. It provides an in-depth and easy-to-understand evaluation of an individual’s motivators and demotivators at work.

25 40

EMPLOYEE MOTIVATION REPORT

The MQ Employee Motivation Report is ideal for use by line managers and those concerned with employee’s performance and well-being, the Employee Motivation Report provides an in-depth and easy-to-understand evaluation of what motivates and de-motivates someone. It also offers a comprehensive list of tips and suggestions for managing the employee’s strongest motivators and demotivators.

25 65

MOTIVATION PACK

The MQ Report pack consists of the Profile Chart, Employee Motivation Report and the Candidate Report and is a cost effective way of ensuring that your organization takes a comprehensive approach to understanding what motivates its employees.

25 75

NARRATIVE REPORT

25 25

Work Styles Questionnaire (WSQ) Version N


Length (minutes)

Unit Value


20



PROFILE REPORT The profile is a graphical output based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for trained users it includes all the key information needed to enable you to predict how an individual is likely to behave in a work situation.

25 5

MANAGER REPORT

WSQ Manager Report: A narrative report based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for use with line managers it summarizes how an individual is likely to behave in the work-place.

25 40

COMPETENCY POTENTIAL REPORT

25 40

Management Scenarios


Length (minutes)

Unit Value

The Scenarios test assesses Managerial Judgment – an individual’s ability to evaluate ‘real-life’ managerial situations and decide on appropriate and effective ways of handling them.


20

PROFILE REPORT Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.

50 10

NARRATIVE REPORT

A participant focused report that contains; - Management Scenarios profile - Detailed narrative feedback of each of the 4 scales; Managerial Judgment, Managing Objectives, People Management and Reputation Management. - Table of scores for each of the 6 style scales; Big picture, Delegative, One-to-one, Team, Personal recognition and Company Protocol.

50 40



CANDIDATE REPORT

A report to share with the candidate that contains: - Detailed narrative feedback of each of the 4 scales; Managerial Judgment, Managing Objectives, People Management and Reputation Management. - Table of scores for each of the 6 style scales; Big picture, Delegative, One-to-one, Team, Personal recognition and Company Protocol.

50 40

Call Center Skills


Length (minutes)

Unit Value

CONTACT CENTER VIRTUAL SCENARIO

This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately.

30 22

RETAIL SALES AND SERVICE SIMULATION

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store.

45 22



Clerical Skills


Length (minutes)

Unit Value

BUSINESS COMMUNICATIONS WRITING SAMPLE - GENERAL

This instrument aids in the assessment of a candidate's writing proficiency and requires the candidate to compose original answers to job-related scenarios.

30 15

BUSINESS LETTER COMPOSE

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes

30 15

BUSINESS LETTER EDIT

This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors.

15 15

DATA ENTRY ALPHANUMERIC FORM 2 -UK

The Data Entry Alphanumeric tests assess a candidate’s ability to enter alphabetical and numerical information into fields within a simulated screen on the computer.

5 15

DATA ENTRY ALPHANUMERIC SPLIT SCREEN -US

The Data Entry Numeric Split Screen - US assessment measures speed and accuracy at typing numbers into forms.

5 15

DATA ENTRY NUMERIC FORM 2 -UK

The Data Entry Numeric tests measure the speed and accuracy at typing numbers into forms.

5 15

DATA ENTRY NUMERIC SPLIT SCREEN -US

The Data Entry Numeric Split Screen test measures the candidate’s speed and accuracy at typing numbers in a form using the numeric keypad or the number keys at the top of the keyboard.

5 15

DATA ENTRY TEN KEY SPLIT SCREEN

The Data Entry Ten Key Split Screen test measures the candidate’s ability to enter numbers using the numeric keypad on the keyboard (the number keys at the top of the keyboard are disabled).

3 per question

15

ENGLISH VOCABULARY

Measures Analogies, Challenging words, Foreign words used in English, Professional Terms, Academic Terms

30 15



GENERAL CLERICAL GRAMMAR (R1)

The General Clerical Grammar test is designed to measure the ability to use various parts of speech in written communication. This test covers areas including subject-verb agreement, sentence structure, and punctuation.

20 15

GENERAL CLERICAL SPELLING - MULTIPLE CHOICE (R1)

The General Clerical Spelling test is designed to assess knowledge of plurals, prefixes, suffixes, abbreviations, and common errors. It is available as a multiple choice or a short answer assessment.

10 15

GENERAL CLERICAL SPELLING - SHORT ANSWER (R1)

The General Clerical Spelling test is designed to assess knowledge of plurals, prefixes, suffixes, abbreviations, and common errors. It is available as a multiple choice or a short answer assessment.

10 15

READING COMPREHENSION - ENGLISH (US)

The Reading Comprehension - English assessment provides a general measure of English reading comprehension.

25 15

SPLIT SCREEN TYPING TEST - FORM 1

The Typing assessments are timed tests designed to measure a candidate’s speed and accuracy in typing

5 15

WRITTEN ENGLISH The Written English test measures knowledge of US English grammar and English reading comprehension. Designed for those with English as a second language.

30 15

Essential Skills


Length (minutes)

Unit Value

BASIC ARITHMETIC

This test measures ability to quickly perform basic mathematical computations including addition, subtraction, multiplication, and division.

6 15

BUSINESS COMMUNICATION - ADAPTIVE

The Business Communication test measures a candidate’s skills required to communicate effectively with co-workers at all levels and with external business contacts

24 15



BUSINESS MATH The Business Math test measures knowledge of mathematics that is commonly used in business.

37 15

BUSINESS VOCABULARY

The Business Vocabulary test measures a candidate's ability to correctly identify words common in business communications.

4 15

CLASSIFYING AND CODING

The Classifying and Coding test measures a candidate's ability to classify and code items by categories.

4 15

FILING - NAMES (R1)

The Filing - Names test measures a candidate's ability to sort names in alphabetical order.

3 15

FILING - NUMBERS

The Filing - Numbers test measures a candidate's ability to sort items in numerical order.

3 15

FOLLOWING INSTRUCTIONS (R1)

The Following Instructions test measures a candidate's ability to follow detailed instructions, and then select the correct course of action.

8 15

MARKETING CONCEPTS

Measures knowledge of the core areas of marketing. The following areas are covered: Advertising and Sales Promotion, Buying Behavior, Demographic, Decision-Making, Distribution and Channel Selection, Information Analysis, Internal and External Company Evaluation, Market Analysis, Marketing Control Systems, Marketing Plans, New Product/Service Development Pricing, Selling Issues

30 15

MARKETING STRATEGY

Measures knowledge of issues with marketing plan strategies. The following areas are covered: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry and Integration

30 15

MATH FUNDAMENTALS

Measures knowledge of following areas of mathematics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Ratio and Proportion, Statistics and Graphs.

16 15

MATH FUNDAMENTALS (METRIC)

Measures knowledge of following areas of mathematics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, Statistics and Graphs.

18 15

MATH PROBLEM SOLVING

The Math Problem Solving test measures the candidate's ability to use basic mathematic computations to solve real-world problems

8 15



PRESENTATION SKILLS

The Presentation Skills test measures a candidate’s knowledge of the concepts of preparing, delivering, and evaluating a presentation.

24 15

PROOFREADING The Proofreading assessment measures a candidate's ability to identify and correct errors involving spelling, punctuation, grammar, and word choice.

6 15

REVIEWING FORMS

The Reviewing Forms test measures a candidate's ability to detect errors in forms by comparing text in a form to text in a paragraph format

5 15

VERBAL REASONING

The Verbal Reasoning test measures a candidate's ability to combine separate pieces of information and to determine true statements based on that information.

5 15

VISUAL COMPARISON

The Visual Comparison test measures the candidate's ability to efficiently compare information and detect errors.

5 15

Information Technology


Length (minutes)

Unit Value

.NET FRAMEWORK 3.5 The .NET Framework 3.5 test measures the candidate’s knowledge of .NET environment. This test is designed for experienced users.

27 55

ASP.NET 4.0 The ASP.NET 4.0 test measures knowledge of programming in the .NET environment. This test is designed for experienced developers.

28 55

C# 3.0 The C# 3.0 test measures knowledge of programming in the .NET framework using C# 3.0.

30 55

C# 4.0 The C# 4.0 test measures knowledge of C# 4.0.

30 55

C ++ The Visual C++ test measures knowledge of programming using Visual C++.

40 55

COMPUTER TECHNICAL SUPPORT

The Computer Technical Support test measures knowledge of setting up and maintaining a PC.

22 55

CRM CONCEPTS The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems

25 55



and methodology.

DATA MODELING CONCEPTS

The Data Modeling Concepts test measures a candidate’s knowledge of the most important aspects of data modeling.

28 55

DATA WAREHOUSING CONCEPTS

The Data Warehousing Concepts test measures knowledge of Data Warehousing.

28 55

HTML 5 The HyperText Markup Language (HTML) 5 test measures knowledge of coding webpages using HTML5.

30 55

INTERNET SECURITY The Internet Security Concepts test measures knowledge of secure operations over the Internet through various protocols.

21 55

INTERNET TECHNOLOGY FUNDAMENTALS

The Internet Technology Fundamentals test measures a candidate’s knowledge of essential key concepts of the Internet, Extranet, and Intranet.

30 55

JAVA 6 The Java 6 test measures the candidate's knowledge of programming in Java 6.

30 55

JAVA PLATFORM ENTERPRISE EDITION 6 (JAVA EE 6)

The Java Platform Enterprise Edition 6 (Java EE 6) test measures knowledge of the Java EE 6 architecture.

31 55

JAVASCRIPT 1.8 The JavaScript 1.8 test measures knowledge of programming using JavaScript.

30 55

MICROSOFT SQL SERVER 2008 ADMINISTRATION

The MS SQL Server 2008 Administration test measures the candidate’s knowledge of administering Structured Query Language Server 2008 databases.

27 55

MICROSOFT SQL SERVER 2008 PROGRAMMING

The MS SQL Server 2008 Programming test measures the candidate’s knowledge of MS SQL Server 2008 Programming.

33 55

MICROSOFT WINDOWS SERVER 2008 ADMINISTRATION

The MS Windows Server 2008 Administration test measures the candidate’s knowledge of administering a server running Microsoft's Windows Server 2008 operating system.

27 55

MICROSOFT WINDOWS 7 DESKTOP ADMINISTRATION

The Microsoft Windows 7 Desktop Administration test measures knowledge of administering a desktop computer running the different Microsoft Windows 7 versions

25 55



MICROSOFT WINDOWS XP DESKTOP ADMINISTRATION

The Microsoft Windows XP Desktop Administration test measures a candidate’s ability to administer a desktop computer running Microsoft Windows XP

32 55

NETWORK SECURITY The Network Security test measures knowledge of the technical issues involved in maintaining network security.

30 55

NETWORK TECHNICAL SUPPORT

The Network Technical Support test measures a candidate’s knowledge of setup, configuration and maintenance of a local area network.

120 55

NETWORKING CONCEPTS

The Networking Concepts test measures knowledge of the core aspects of local area networks.

25 55

OO CONCEPTS The OO Concepts test measures a candidate’s knowledge of the most important aspects of object-oriented programming.

32 55

ORACLE PL/SQL The Oracle PL/SQL test measures knowledge of database development using Oracle PL/SQL.

35 55

PERL 5.8 The Perl 5.8 test measures a candidate’s knowledge of programming in Practical Extraction and Reporting Language.

32 55

PERL 5.6 The Perl 5.6 test measures knowledge of the dynamic programming language Perl 5.0.

37

PERL 5.12 The Perl 5.12 test measures knowledge of programming in Practical Extraction and Reporting Language.

29

PHP 5 The PHP 5 test measures knowledge of scripting in PHP Hypertext Preprocessor 5.

31 55

PROGRAMMER/ANALYST APTITUDE

The Programmer/Analyst Aptitude test measures knowledge of computer programming and ability to apply analytical skills to business requests.

47 55

PROGRAMMING CONCEPTS

The Programming Concepts test measures knowledge of the core aspects of computer science programming that is valid across programming languages.

28 55

RDBMS CONCEPTS The Relational Database Management System Concepts test measures knowledge of the most important aspects of RDBMS.

35 55



SOFTWARE QUALITY ASSURANCE

The Software Quality Assurance test measures knowledge of maintaining software quality throughout the development lifecycle.

26 55

SOFTWARE TESTING The Software Testing test measures knowledge of testing software. Designed for experienced software testers, this test covers the following topics: Dynamic Techniques, Fundamentals, Levels, Management, Monitoring, Static Techniques, Tools, and Types.

29 55

SPRING 2.5 The Spring 2.5 test measures your knowledge of the Spring 2.5 Framework in a software development environment. Designed

40 55

SQL (ANSI) The Structured Query Language (ANSI) test measures a candidate’s knowledge of database queries using ANSI SQL.

46 55

STORAGE AREA NETWORKS (SAN) CONCEPTS

The Storage Area Networks Concepts test measures the candidate’s knowledge of implementing, maintaining, and architecting storage area networks.

23 55

TECHNICAL HELP DESK The Technical Help Desk test measures a candidate’s knowledge of core end-user problems using common office software and hardware.

28 55

TECHNICAL HELP DESK (MICROSOFT)

The Technical Help Desk (Microsoft) test measures knowledge of Technical Help Desk (Microsoft)

28 55

VISUAL BASIC 2008 The Visual Basic 2008 test measures knowledge of programming with VB using the VB 2008 framework.

29 55

Software Skills


Length (minutes)

Unit Value

COMPUTER FUNDAMENTALS - MAC OS X 10.4 - ADAPTIVE

The Computer Fundamentals (Mac OS X) test measures a candidate’s knowledge of the most commonly used aspects of the computer running the Macintosh Operating System X.

15 30



COMPUTER FUNDAMENTALS (WIN 7)

The Computer Fundamentals – Win 7 (adaptive) test measures knowledge of using a personal computer.

20 30

COMPUTER LITERACY - WINDOWS XP - ADAPTIVE

The Computer Literacy (Windows XP) test measures knowledge of how to use a computer

20 30

COMPUTER FUNDAMENTALS - WIN XP - ADAPTIVE

The Computer Fundamentals - Win XP (adaptive) test measures a candidate’s basic knowledge of using a personal computer.

22 30

MICROSOFT EXCEL 2007 - ADAPTIVE

The Microsoft Excel 2007 (adaptive) test measures a candidate’s knowledge of Microsoft Excel 2007.

21 30

MICROSOFT EXCEL 2007 - ESSENTIALS

Excel 2007 is the spreadsheet component of the Microsoft Office 2007 suite. The Microsoft Excel 2007 – Essentials assessment evaluates the candidate's experience in sorting and filtering data, entering basic formulas, modifying cell formatting and content, inserting and labelling charts, using templates, saving workbooks for earlier versions of Excel, viewing and printing workbooks, and managing workbooks and worksheets.

25 30

MICROSOFT POWERPOINT 2007 - ADAPTIVE

The Microsoft PowerPoint 2007 (adaptive) test measures a candidate’s knowledge of Microsoft PowerPoint 2007.

24 30

MICROSOFT POWERPOINT 2007 - ESSENTIALS

The Microsoft PowerPoint 2007 – essentials assessment evaluates the candidate's experience in creating and saving presentations, adding and modifying illustrative graphics, applying effects and animations, formatting slides and presentation content, and reviewing and delivering presentations

25 30

MICROSOFT PROJECT 2000

Microsoft Project 2000 is a software application that allows users to manage a full range of projects

35 30

MICROSOFT WORD 2007 - ADAPTIVE

The Microsoft Word 2007 (adaptive) test measures knowledge of Microsoft Word 2007.

35 30

MICROSOFT WORD 2007 - ESSENTIALS

Microsoft Word 2007 is the word processing component of the Microsoft Office 2007 suite.

25 30



WEB DESIGN CONCEPTS

The Web Design Concepts test measures a candidate’s knowledge of the core areas of web design.

21 55

MICROSOFT EXCEL 2010 -ADAPTIVE

The Microsoft Excel 2010 (adaptive) test measures knowledge of Excel 2010.

22 30

MICROSOFT OFFICE 2010 FUNDAMENTALS -ADAPTIVE

The Microsoft Office 2010 Fundamentals (adaptive) test measures basic knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.

33 30

MICROSOFT WORD 2010-ADAPTIVE

The Microsoft Word 2010 (adaptive) test measures knowledge of using MS Word 2010 in your work environment.

22 30