Building  Team  Resilience Maintaining  high  performance  during      stressful  situa4ons      

Our  Aims  for  the  workshop  

Objec'ves:    to  explore  the  following  ques'ons    

• What  is  resilience  and  how  does  it  apply  to  us?  • How  resilient  are  we?  • How  can  we  work  together  to  become  more  resilient  as  a  team?  

Outcomes:    

• Greater  understanding  of  the  team’s  strengths  and  how  these  can  be  used  to  enhance  performance.  • An  ac4on  plan  devised  by  the  team  to  support  its  development  in  line  with  team  goals  and  aspira4ons.  

Team  Charter  for  this  workshop

We  will  be  working  together  with:  •  Openness  •  Confiden4ality  •  Self  awareness    •  Awareness  of  others  (empathy)    •  Self  management    My  role  is  to  provide  a  safe  place  for  you  to  explore  some  issues  together.  What  would  you  like  to  add  to  this  list  that  we  should  all  be  accountable  for?      

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Pass  the  Pulse!  

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SiKng  4meline  

Time  &  Exchange

I  joined  the  team  in…  The  biggest  change  that  has  taken  place  since  then  is…  What  I  like  most  about  my  team  is…  The  biggest  challenge  facing  our  team  is…  

What  is  resilience?

• “Resilience  is  being  able  to  bounce  back  from  setbacks  and  to  keep  going  in  the  face  of  tough  demands  and  difficult  circumstances,  including  the  enduring  strength  that  builds  from  coping  well  with  challenging  or  stressful  events”.  Cooper,  Flint-­‐Taylor  &  Pearn  (2013)  

 

Resilient  teams  are  made  up  of  resilient  people.  And  resilient  people  have  a  dis4nct  way  of  approaching  the  world.    

They  adapt  to  the  challenges  that  life  throws  them.    

They  don't  view  stress  as  something  to  be  avoided  but  as  an  opportunity  to  grow.  And  it's  this  mind-­‐set  -­‐  and  the  ac4ons  that  go  with  it  -­‐  that  helps  them  cope  so  well  with  stress.  

5  Characteris<cs  of  Resilient  Teams

• Strong  Social  Support  Network  

• Good  Physical  Well-­‐being    • Strong  Sense  of  Purpose  

• Effec4ve  Self/Team  Management  

• Posi4ve  Mind-­‐set  

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Scenario  

Ac<on  steps  for  improving  team  resilience  Task  Part  1  1.  Iden4fy  the  factors  leading  up  to  the  parent  storming  out  of  recep4on.  2.  How  could  this  situa4on  have  been  handled  differently?  • By  the  individual  recep4onist  • By  the  front  office  team  • By  the  organisa4on  

Ac<on  steps  for  improving  team  resilience Task  Part  2    

•  Each  group  come  up  with  your  own  scenario  –  a  common  one  based  on  real  occurrences  that  adds  to  stress/  or  are  challenging  •  Iden4fy  the  factors  • What  could  be  done  differently?  • What  alterna4ve  strategy  could  be  employed?    You  will  be  asked  to  present  your  response  as  a  team  in  20  minutes.  

A  Team  is…

“A  group  of  people  who  work  together  towards  a  common  goal,  in  a  coordinated  manner  and  providing  a  superior  result  to  that  produced  by  a  group  of  individuals  working  independently  under  the  same  banner.”  (Bandura,  1999)  

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What  makes  you  a  team?  What  would  you  like  to  change?    

What  makes  you  a  team?

•  In  no  more  than  50  words  express  your  :    • Mission  or  • Purpose  or  • Aim    or  • Goal  

 

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Scaling    

Please  be  back  by… Break    

Feedback  from  ques<onnaire-­‐  Summary

•  This  slide  will  contact  client  specific  data  using  HSE  stress  indicator  tool.  

Red  and  Amber-­‐Ques<on  Level

•  This  slide  will  contain  client  specific  data  using  HSE  stress  indicator  tool  

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What  do  you  want  to  change?      

How  will  you  know  when  you  have  got  there?  

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Ac4on  Planning  How  will  you  get  there?      

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Team  Affirma4on  

Team  Affirma<on  

Rules:  Start  with  ‘I’  or  ‘We’    Describes  a  desirable    future  behaviour  in  the  present  tense    Contains  an  emo4on  word  that  works  for  you  (collec4vely)  Example:    In  this  office  we  always  show  our  genuine  apprecia4on  of  each  other  by  a  smile  or  a  kind  word.  

Team  Affirma<on