Download pptx - Barriers to communication

Transcript
Page 1: Barriers to communication

Barriers to communication

Page 2: Barriers to communication

Negative aspects of communication

1. Meanings sent are not always meanings received.No two minds have identical filters/

storehouse of words, gestures/ facial expressions, any other symbol.

2. Meaning is in the mind Not in the words/ symbols used Receiver looks for the meanings he

intended.

Page 3: Barriers to communication

(Contd)

3. Symbols are imperfect (variation in speed/grace and style).

4. Communicators vary in their ability to convey thoughts.

(difficult to find/select symbols).

5. No common symbols are similar in two cultures.

(ok symbol, handshake,…. )

Page 4: Barriers to communication

Barriers to communication

I. Physical barriersII. Cross-cultural barriers.III.Semantic barriers

(words/language)IV. Psychological barriersV. Organizational barriers

Page 5: Barriers to communication

Physical barriers

Noise i. Physical noise (outside disturbance)ii. Psychological noise (inattentiveness)iii. Written noise (bad handwriting/typing)iv. Visual noise (late arrival of employees)

Distance Improper time Inadequate/overload of information

Page 6: Barriers to communication

Cross Cultural Barriers

Why communicate with cross culture?

1. Globalisation2. Ability to work more harmoniously3. Get good people despite their differences4. To be efficient both within and outside

the company.5. Create good relationship across cultures

Page 7: Barriers to communication

Eg – cross culture symbols1. OK = - terribly rude in Russia,Germany,Brazil- means Money in Japan- will get you in trouble from Nigeria to

Australia

2 Eye contact =- to elders in Indonesia is disrespect3 Smile =- Weakness in Africa (means to bargain)

Page 8: Barriers to communication

Factors of relationship (7)1. Time: punctuality

Monochronic Polychronic

2. Space 3. Odors4. Frankness5. Intimacy and relationships6. Values7. Expression of emotions

Page 9: Barriers to communication

Time (punctuality)Monochronic - western planned use of time always meet deadlines on schedulePolychronic - relaxed being late is assumed to

be busy slow progress in business

Page 10: Barriers to communication

Space North Americans - space is their right maintain - two feet

distance

Arabians - close to each othersSouth Americans - close to each othersOthers - (may) jostle

Page 11: Barriers to communication

odors

N Americans - neutralize body odors

Some Asians - feel the presence by smelling

(“Breath the breath” – an act of friendship)

Page 12: Barriers to communication

Frankness Americans - explicit/blunt (high context culture) - share all

background informationGermans & Israleis - more blunt/sharpAsians - implicit/not to offend (low context culture) - extract limited

background info(may appear evasive/roundabout)Chinese - abruptly end the call

Page 13: Barriers to communication

Intimacy and relationshipSocial class exists in every cultureView of superior – subordinate relationship

changesRole of women is diff in high and low context

cultureValues differ

Page 14: Barriers to communication

Expression and emotions

Laughter sorrow ,….

Use of terms --- dog/swine,…..

Page 15: Barriers to communication

Semantic barriers

Different languagesDifferent context for words and

symbolsPoor vocabulary

Page 16: Barriers to communication

semantic(Language - most important and

powerful tool of communication)

1. Many words have multiple meanings

eg – charge, check, ring, minute,

wind, present,…

Page 17: Barriers to communication

Semantic (contd)2. Different pronunciation while

speaking eg – access : excess flour : flower cite : site week : weak

Page 18: Barriers to communication

Semantic (contd)

3. Different descriptions

Beautiful, uglyGood, bad

Page 19: Barriers to communication

Just for thought!

Meaning is in people Not in words

Those who speak do not know Those who know do not speak

- Japenese

Page 20: Barriers to communication

Psychological barriersStatusAttitude Perceptions Poor listeningEgotismEmotions (excited, nervous,

confused,…)Resistance to change

Page 21: Barriers to communication

Organizational barriers

Rules and regulations (rigid/flexible)Hierarchial relationshipWrong choice of channel

Page 22: Barriers to communication

7 C’s of CommunicationFrancis J Berdin

Page 23: Barriers to communication

1.Candidness - unbiased, sincere

2.Clarity - words, intonation

3.Completeness – planned & structured

4.Conciseness - avoid repetition of words

5.Concreteness - definite ,use active voice

6.Correctness - spelling, language, facts

7.Courtesy - decorum, respect

Page 24: Barriers to communication

How to Overcome barriers1. Improve communication skills (very important

as you go higher)

2. By maintaining good working conditions (eg- soundproof room) - Physical barriers

3. Careful use of language, words of clear meaning, simple sentences – semantic barriers

4. Make conscious efforts , training,… - psychological barriers

5. Streamline and strengthen the flow of communication

Page 25: Barriers to communication

contd6. Effective listening

7. Use proper medium and channels of communication

8. Use appropriate language

9. Create conducive environment

10.Encourage open communication (MBWA – manage by walking around)

Page 26: Barriers to communication

Listening

Page 27: Barriers to communication

Why do we listen?To find more information

Learn about people

Improve relations

Obtain suggestions and ideas

Page 28: Barriers to communication

voice38%

words7%

body lan-

guage55%

Page 29: Barriers to communication

Reasons for ineffective listening

Distraction of mindWandering attentionPlanning a replyLack of managementTendency to critsise

Page 30: Barriers to communication

Self-centeredAvoid difficultiesEmotional blocks(deaf spots)ImpatiencePoor healthExcitement/anxietyExternal noise

contd

Page 31: Barriers to communication

9%

16%

45%

30%

executive listening

writing readinglistening speaking

Page 32: Barriers to communication

4 steps of listening

1. Learning (if you can repeat what

you hear)

2. Interpretation (as per listener’s

vocabulary/knowledge/speaker’s

body language)

Page 33: Barriers to communication

3. Evaluation (listener decides what to

do with recd info, believe/not

believe)

4. Response (words/body language)

Steps of listening - contd