Download pdf - About suitecx

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Page 1: About suitecx

Bring your customers into the relationship.

Page 2: About suitecx

Customers feel less and less loyal to companies these days.

Page 3: About suitecx

If their experience is bad, they will not hesitate to go to a competitor

Page 4: About suitecx

They have more power than ever to voice their displeasure and have it be heard

Page 5: About suitecx

Not getting your customer experience right could cost you millions

Page 6: About suitecx

The money you spend on solutions isn’t enough to bridge the gap

if you don’t have a customer-centric strategy

Page 7: About suitecx

Your solutions are part

of the problem!

Page 8: About suitecx

There are gaps between Sales and Marketing

Page 9: About suitecx

There are gaps between the tools used by these groups

Page 10: About suitecx

Tools get implemented in silos, processes are inflexible, and employees get frustrated.

And the customer experience gets lost along the way

Page 11: About suitecx

suitecx: the glue that binds the customer experience together

Page 12: About suitecx

suitecx is comprised of four components

Page 13: About suitecx

diagnosticcx: Understand where you are succeeding or failing in

your employees’ and customers’ eyes

Page 14: About suitecx

visualizecx: See what the customer experience looks like, and

where all the data goes

Page 15: About suitecx

precisioncx: Develop targeted marketing campaigns that nurture

customers along the ideal journey

Page 16: About suitecx

automatecx: Ensure the tools you have in place operate according to customer-centric principles

Page 17: About suitecx

Save me money! Eliminate wasted

communications and avoid repeating mistakes

Save me time! Implement logical campaign

work flows that give your customers the right message

at the right time

Save my customers! Improve your customer

experience at all touch points and enhance customer

retention

Page 18: About suitecx

Bring your customers into the relationship.

Contact us for a demo today suitecx.com / @custoholic


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