ABDUL AZEEZ KAREEM
Sales & Customer Service
Mobile: +97152-9359227 E-mail: [email protected]
OBJECTIVE
To pursue a challenging career within a well reputed organization that will fully exploit my education and
previous professional experience and where I can participate in team work to achieve a common goal by taking
initiative and responsibility.
ORGANIZATIONAL EXPERIENCE
Working as Associate with ADCB (UAE). Oct 2013 – Till date
Worked as Web Agent with RAK BANK (UAE). March 2011 – July 2013
Worked as Executive with TRANS GENEZ SOLUTIONS (INDIA). May 2009 – Feb 2011
Worked as Field sales Executive with Prateek capital (INDIA). March 2006 – March 2009
JOB RESPONSIBILITIES
Abu Dhabi Commercial Bank (ADCB) Dubai:
Telemarketing acquisition dept: provides customer service to the existings &
New to bank customers by sourcing multi products..
Convincing customers over the phone get the ducuments picked thru field executive.
Guide customers on various Alternate products to meet their banking needs,judging customers requirement by
offering them a best product with all requirements..
Cross Sell all products to the customers with complete informaton & documentations.
Taking ownership until customer gets approval and keep updating about his product status within the TAT
Coordinate with all relevant departments until customers product icationss approved.
Interface with appropriate departments for prompt and accurate service to customers.
Advanced in diffusing customer concerns and decisive in determining appropriate solutions.
Consistently maintained 100 percent quality and Production.
RAK BANK:
Following up with existing clients for the renewal of their motor insurance policies responding to incoming email
and phone enquiries.
Making fresh contacts through calls for the motor insurance policies Maintaining and developing relationships with
existing customers in person and via telephone calls and emails.
Handling the Customers on the Web Chat and doing the multitasking Job as well as gaining a clear understanding
of customers businesses and requirements.
Callenging any objections with a view to getting the customer to buy & advising on forthcoming product
developments and discussing special promotions.
TRANS GENEZ SOLUTIONS & ENGINEERING PVT LTD:
Attending fresh calls of the clients who have Debts.
Forwarding information to the concern department to Sterling Green (Manchester (UK).
Handling Quires of the clients Provide effective and timely resolution of a range of customer inquiries.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
PRATEEK CAPITAL SERVICES PVT LTD:
Interacting with the clients for Credit Cards (ICICI BANK).
Forwarding information regarding new upcoming offers & schemes..
Closing sales & Rapport building.
Selling the benefits of new products and up-selling existing products.
Ability to identify and qualify leads.
Overcoming objections.
WORKSHOPS ATTENDED
Soft skills, Customer Service and Quality training.
Leadership skills, mentoring and Selling skills.
EDUCATIONAL QUALIFICATION
BACHELOR OF COMMERCE(B.com) Bangalore University.
COMPUTER LITERACY
Operating Systems: Windows XP, Vista & Windows 7.
Microsoft Office 2003 / 2007 / 2010 ( sound proficiency in Word, Excel and PowerPoint).
CAREER SUMMARY
An executive with almost 8 Plus years of progressive experience in Customer Service, Sales and
Marketing and in banking with leading companies and banks.
High levels of self-motivation, Personal integrity that ensures that every job is handled with
honesty to the complete satisfaction of seniors and managers.
Versatile and flexible team player with Go-getter attitude with an ability to easily grasp new ideas,
concepts, methods and techniques.
Extensive computer experience with a working knowledge of Word, Excel, PowerPoint, CRM, Finn-one,
Finacle etc.
Proficient in MIS reporting with good verbal and written communication skills.
PERSONAL INFORMATION
Name : Abdul Azeez Kareem
Father Name : Abdul kareem
Date Of Birth : 13-Aug-88
Nationality : Indian
Languages : English, Hindi, Urdu,
Passport No : H5364284
Marital Status : Married
UAE Driving license : 1914209 (Car : Yes)
REFERENCES
Available upon request.
I hereby declare that all the above mentioned details are true and correct to the best of my
knowledge.
(Abdul Azeez kareem)
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