DAWN M. SHERIFF OPERATIONS AND FINANCIAL MANAGEMENT777 Baskins Circle Winder, GA 30680 404.468.8916 [email protected]
Highly skilled and experienced customer operations leader and financial manager with a proven track record leveraging a strong background in sales assessment and service analysis to streamline a culture of productivity and transparency. Perform extensive financial and structural evaluations to chart a course of operational value in relation to people and process management. Responsible for coordinating sequential service billing and supervising extensive professional network of managers and employees. Areas of Expertise include:
Strategic Planning & Analysis Purchase Order Management Customer Service Improvement
Business Development Relationship Building Account SupervisionHuman Resource Oversight Operations Management Advanced Communication
EXPERIENCE & NOTABLE CONTRIBUTIONS
Rubicon Global Atlanta, GA 2014-PresentCUSTOMER OPERATIONS SPECIALIST AND FINANCIAL ADVOCATECollaborate with high-profile clients including Lumber Liquidators, Carmike, David’s Bridal, and 7-11 to develop a culture focused on strong client relationships and internal rapport. Work to produce invoicing protocols and author key sales orders. Directed IPS expectations queue and facilitate orders and voucher creation to target areas of operational deficiency. Work with program developer to add integral features to Microsoft Dynamics system with goal of driving report generation and operational efficiency. KEY ACCOMPLISHMENTS:Personally head creation of SOPs and customer playbook to ensure improved productivity. Successfully matured company to achieve recognition as a benefits corporation. Collaborate with business intelligence team to facilitate sequential billing and report generation. Act as primary point of contact and manage conference calls with key clients and associates.
Republic Services of Atlanta Atlanta, GA 2013-2014OFFICE MANAGERResponsible for overseeing growth potential and efficiency development for large-scale office supporting over 200 employees and internal managers. Oversaw multi-divisional improvement and directed administrative functions including billing, invoicing, and account reconciliation. Personally integrated key operating procedures regarding customer service and payroll distribution to expedite program execution. Conducted in-depth research and report generation to establish business evaluations and author business requisitions. KEY ACCOMPLISHMENTS:Responsible for coordinating and fulfilling purchase orders for services and suppliers.Successfully reconciled T&E and ensured timely submission of monthly account invoices to facilitate
account adjustment and residential funding approval.
Republic Services Lawrenceville, GA 2010-2013BILLING PROCESSOR Headed accounting support and ensured successful data entry for dynamic and high-volume corporation. Personally reviewed and evaluated customer service agreements for 5 distinct business units. Acted as care zone manager to direct process improvement and integrate innovative procedures. Performed data entry tracking and reviewed primary sales targets.
DAWN M. SHERIFF Page Two
KEY ACCOMPLISHMENTS:Singularly selected to contribute to special business projects and coordinate new program
implementations. Performed extensive financial evaluations for unapplied cash and account reconciliations.
United Van Lines Atlanta, GA 1996-2010CONTROLLER AND HR COORDINATORPerformed extensive internal evaluations and managed all financial operations to improve accounting department to optimize departmental objectives and achieve all key business goals. Worked to issue financial statements according to business restrictions and operating timetables. Supervised budget creation and coordinated cross-functional meetings to target multiple business branches and facilitate aggregate corporate growth. Directed month-end and year-end closing accruals through defined payroll expense allocation and FAS depreciation. Monitored monthly bonuses and tracked daily revenue influx. Directed financial reconciliations across 16 branches and oversaw budget accounting and reporting.KEY ACCOMPLISHMENTS:Consistently achieved all monthly budget objectives and performed highly detailed fiscal forecasts
to address financial deficiencies and grow profit development.Personally performed extensive profit and loss assessments to establish regression analysis and
approved purchase requisitions. Successfully monitored accounts payable and accounts receivable to drive financial stability. Singularly responsible for approving payroll distribution and directing journal entries. Headed household shipping billing and directed human resource for both Atlanta and Nashville
branches.
EDUCATION & TRAININGB.S./B.A. in Accounting
DEVRY UNIVERSITY | Duluth, GA | 2008 | GPA: 3.87
Associate of Business AdministrationMASSEY BUSINESS INSTITUTE | Atlanta, GA | 1988
Infopro Advocate Certification | Indianapolis, IN | 2013
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