Your Guide to Qantas - Qantas Learning Hub · 13 YOUR GUIDE TO QANTAS orret as at eember 2017 Back to contents The Qantas Service When it comes to travelling to Australia, Qantas

Your Guide to Qantas

ROUTES & FARES ................................................................... 3

Flying with Qantas from the UK ........................................... 5

Qantas Explorer Fares ........................................................... 6

Qantas International Fares................................................... 8

Southwest Pacific & Asia Fares ......................................... 10

Qantas Fares & Emirates Combinability ........................... 11

THE QANTAS EXPERIENCE ................................................. 12

The Qantas Service .............................................................. 13

The Qantas A380 .................................................................. 14

Introducing the Qantas Dreamliner .................................. 16

Qantas Chauffeur Drive ...................................................... 19

Qantas Lounges ................................................................... 21

oneworld® ..............................................................................26

Qantas Frequent Flyer ......................................................... 27

Jetstar ....................................................................................28

Global Responsibility ...........................................................29

Contents

Routes & Fares

Correct as at December 2017 | Back to contentsYOUR GUIDE TO QANTAS4

UK to Australia

• From 25 March 2018^, there will be even more ways to fly to Australia with Qantas introducing double-daily flights from London Heathrow to Sydney, Melbourne, Brisbane and Perth, and daily options to Adelaide and Singapore

• From London Heathrow, Qantas currently operates double daily A380 flights to Australia – both Sydney & Melbourne, via Dubai (until 24 March 2018)

• Convenient choice of departure times and connecting hub; Perth or Singapore

• Connect to 182 international destinations in 44 countries – one of the world’s greatest networks

• Depart from a range of airports across the UK and Ireland, and connect to our expansive network between Asia and Australia - thanks to Qantas’ oneworld® partners

• With Qantas, you’ll arrive at your end destination, relaxed, refreshed and ready for the day ahead

• Award-winning aircraft and outstanding inflight service means there’s no better way to fly

Flying with Qantas from the UK

Feeder airports withpartner airlines.

Shannon

Newcastle

ManchesterLeeds

Jersey

Isle of Man

Inverness

Glasgow Edinburgh

DublinCork Birmingham

Belfast

Aberdeen

Singapore

Wellington

QueenstownChristchurch

Auckland

London

SydneyAdelaidePerth

Melbourne

Brisbane

^ Non-stop flights from London Heathrow to Perth connecting on to Melbourne are scheduled to

start 25 March 2018, subject to aircraft and schedule changes and subject to government and

regulatory approval. Flights to Sydney and Melbourne via Dubai on the A380 will operate until

24 March 2018. From 25 March, flights from London to Australia are via Singapore, or via Perth,

subject to government and regulatory approval.


Flying with Qantas from the UK

UK to Australia

• New non-stop daily service on the Qantas Dreamliner between London Heathrow and Perth from 25 March 2018^

• The Qantas Dreamliner opens up new frontiers, redefining the travel experience

• The new flight marks aviation history as the first direct service between the two continents

UK to New Zealand

• Convenient connections to New Zealand from Brisbane and Sydney to Auckland, Wellington, Christchurch and Queenstown and from Melbourne to Auckland and Christchurch as well as a seasonal service from Perth to Auckland

^ Non-stop flights from London Heathrow to Perth connecting on to Melbourne

are scheduled to start 25 March 2018, subject to aircraft and schedule

changes and subject to government and regulatory approval. Flights to Sydney

and Melbourne via Dubai on the A380 will operate until 24 March 2018. From

25 March, flights from London to Australia are via Singapore, or via Perth,

subject to government and regulatory approval.


Qantas Explorer fares can take you further and let you experience everything Australia and New Zealand has to offer. Issued together with a Qantas international ticket to Australia or New Zealand, benefits include:

• Unrivalled access to Qantas and Jetstar domestic network

• Domestic sectors within Australia and/or New Zealand at a discounted rate

• No minimum number of sectors required

• Applicable for both Qantas and Jetstar services

• 30kg of checked baggage allowance on domestic sectors

• Domestic sectors include popular routes such as Sydney to Cairns, Cairns to Uluru (Ayers Rock) and Perth to Melbourne

• Qantas Explorer will auto-quote on the GDS when sold with Qantas international sectors

Qantas Explorer Fares

Wellington

Queenstown

Palmerston North

New Plymouth

Nelson

Hawke's Bay

Dunedin

Christchurch

Auckland

Townsville

Tamworth

Sydney

Hobart

Sunshine Coast

Rockhampton

Proserpine

Port MacquariePerth

Port Lincoln

Newcastle

Melbourne

Mackay

Lord Howe Island

Learmonth

Launceston

Kangaroo Island

Hervey BayBundaberg

Hamilton Island

Gold Coast

Gladstone

Geraldton

Darwin

Devonport

Coffs Harbour

Canberra

CairnsBroome

BrisbaneBallina

Ayers Rock

Armidale

Alice Springs

Adelaide

Australia - Zone 1Australia - Zone 2New Zealand

Some routes are operated byJetstar and partner airlines.Australia - Zone 1

Australia - Zone 2

New ZealandSome routes are operated byJetstar and partner airlines.


Flying to Australia and beyond has never been so easy. Depending on the fare level you choose with Qantas or our partner Emirates, you can choose to:

• Fly out via the Eastern Hemisphere (EH) and back via the Eastern Hemisphere

• Stopover in various cities in Asia, South Africa and/or the Middle East

• Select from breadth of available cabin offerings: First, Business, Premium Economy or Economy

Fares are available to a number of Australian and New Zealand gateways, with a maximum of two international stopovers permitted in each direction.

Destinations:

• Bangkok

• Beijing

• Denpasar

• Dubai

• Ho Chi Minh City

• Hong Kong

• Jakarta

• Johannesburg

• Kuala Lumpur

• Manila

• Osaka

• Phuket

• Shanghai

• Singapore

• Tokyo

Qantas International Fares


Round-The-World:

Alternatively, you can fly Round-The-World, choosing to fly out via the Eastern Hemisphere and back via the Atlantic Pacific (AP) or vice versa. Benefits include:

• Increased choice of stopovers including the Americas and Caribbean

• Entry fare allows passengers to have up to 2 stopovers in each direction

• Unlimited stopovers within a maximum mileage (for the highest fare option)

• Utilise both Qantas and oneworld® partner networks

• Select from breadth of available cabin offerings: First, Business, Premium Economy or Economy



EH/EH Example Itineraries:

LHR (QF) – SIN (QF) – SYD QF – SIN (QF) - LHR

LHR (QF) – SIN (QF*3K) – DPS (QF) – SYD//PER (QF) – LHR

LHR (QF) – SIN (3K) – HKG (QF) – MEL//BNE (QF) – SIN (QF) – LHR

EH/AP RTW Example Itineraries:

LHR (QF) – SIN (QF*3K) - BKK (QF) – SYD (QF) – SFO (BA) – LHR

LHR (QF) – SIN (3K) – HKG (QF) – BNE (QF) – AKL (QF) – SYD (QF) – LAX (AA) – JFK (AA) – LHR

LHR (QF) – SIN (QF*3K) – DPS (QF) – SYD (QF) – SCL (LA) – GIG (BA) – LHR


New York City accessible with partner airline flights to JFK

(xx) - Marketed and Operating Carrier

(QF*3K) - Marketed Carrier Codeshare Flight on Operated Carrier.

In this example; Qantas codeshare operated by Jetstar Asia

// - Open Jaw or surface sector


Southwest Pacific & Asia Fares

Southwest Pacific Add On Fares:

Benefits of selecting a Qantas fare via the EH/EH:

• Choose to add on a trip to a number of onward destinations within the Southwest Pacific

• Regions include: Fiji, Rarotonga, Tahiti, Noumea and Honiara

• Flights can be booked and priced in Economy or Business* through the GDS

• Codeshare available through partner airlines: Jetstar, Aircalin, Air Niugini, Air Tahiti Nui, Fiji Airways & Solomon Airlines

UK to Asia:

• A daily A380 service between London Heathrow and Singapore (from 25 March 2018^) allowing you to choose First, Business, Premium Economy or Economy Fares

• From Singapore, choose a large number of onward destinations within Asia including Hong Kong, Bangkok, Kuala Lumpur, Bali & Ho Chi Minh City using either Jetstar Asia’s (3K) network or the networks offered by other partner airlines

• All fares permit a free stopover in Singapore and Open Jaws are permitted, allowing you to combine a number of Asian stopovers for example LHR-SIN-BKK-surface-HKT-SIN-LHR

• Fares to Asia will auto-quote via the GDS

*If available

^ Non-stop flights from London Heathrow to Perth connecting on to Melbourne are scheduled to start 25 March 2018,

subject to aircraft and schedule changes and subject to government and regulatory approval. Flights to Sydney and

Melbourne via Dubai on the A380 will operate until 24 March 2018. From 25 March, flights from London to Australia

are via Singapore, or via Perth, subject to government and regulatory approval.


Qantas Fares & Emirates Combinability

Qantas and Emirates (EK) work together to operate daily flights from the UK with convenient onward connections to Australia and Asia. Qantas and Emirates have applied to extend their cornerstone relationship for another five years, meaning customers will continue to benefit from the joint network strengths. Together Qantas and Emirates provide customers with more than 100 codeshare destinations including:

• 33 codeshare destinations in Europe

• 60 codeshare destinations in Australia and New Zealand

• 14 codeshare destinations in Africa and the Middle East

• 2 codeshare destinations in Asia

From UK:

• Ability to choose from a number of UK regional departures including Manchester, Glasgow and Newcastle

To Asia via Dubai:

• Choice of up to 15 Asian stopover destinations such as Hong Kong, Bangkok, Tokyo and Bali

Qantas & Emirates Combined:

• All of the fare routings will auto-quote on the GDS making it simple and easy to sell

QantasEmirates

The Qantas Experience


The Qantas Service

When it comes to travelling to Australia, Qantas believes the journey should be as memorable as your destination. As you step on-board the award-winning Qantas A380, or the brand new Qantas Dreamliner, you will experience an exceptional level of personal service and a superior product offering.

• Unrivalled service

• Generous baggage allowance in each cabin and discounts available to purchase excess baggage on qantas.com

• Wide range of inflight entertainment including an expansive selection of box sets containing every episode, of every season, of every show

• Premium inflight dining and award-winning wines

• Award-winning airport lounges for eligible passengers


The Qantas A380

Qantas A380 Business

First Business

Relax in your own private world in one of only 14 Marc Newson designed First suites

Enjoy your own fully-flat Skybed, reclining to 80” long

Slip into our famous Martin Grant pyjamas, complete with slippers and a full luxury amenity kit

Relax in Qantas’ famous Business pyjamas and keep your very own unique amenity kit

Your personal suite controller moves your seat, leg rest and lumbar positioning from a relaxed reading position, to a fully-flat wide bed of up to 81” including luxurious Sheridan bedding and a pillow menu

Qantas Crew will provide a turn down service for your Skybed adding even more comfort with a mattress and duvet

Qantas Consulting Chef Neil Perry designed menu with meals prepared on-board and made to order with only the finest ingredients. Consult one of our Sommeliers in the Sky, who’ll advise you on our selection of award-winning wine and champagne to match your meal

Select from a range of exclusive Neil Perry customised dishes before boarding and complement your meal with a multi award-winning wine list

By choosing First you can maximise your Qantas Points on eligible Qantas Flights


The Qantas A380

Qantas A380 Premium Economy

Premium Economy Economy

Offering more room and more comfort with extra wide seats up to 42”, a 9” seat recline and leg rests too. You’ll also enjoy a stylish Country Road amenity kit with eye mask, toothbrush, toothpaste and socks

Relax in our award-winning ergonomically designed, slimline seats with built-in lumbar support for your comfort. Adjustable headset, seat reclines and innovative netted footrests

Experience personalised service in an exclusive environment with a private cabin of only 35 seats. Each seat has an in-arm entertainment screen

Personal in-flight entertainment screens

Self-service snack bars offering a range of refreshments around the clock

Four self-service snack bars offering a range of refreshments around the clock

Select from a Rockpool inspired menu and pair with award-winning wines

Pre-order exclusive dishes prior to departure

Generous meals, continual refreshment and dedicated crew service

World’s Best Premium Economy Class awarded by Skytrax World Airline Awards 2017


Qantas are adding to their list of aviation firsts with non-stop flights from London to Australia using the Qantas Dreamliner. The non-stop flight will be the fastest route to Australia from the UK, and will be the first regular passenger service to directly link the two continents when the service begins in March 2018^.

With its lighter carbon fibre body, pioneering engines and advanced onboard systems, the Dreamliner uses 20% less fuel. This opens up a whole new world of new destination opportunities – allowing Qantas to fly non-stop to Australia from March 2018.

Qantas’ goal by 2022 is direct flights from London to the east coast of Australia. A challenge has been given to Airbus and Boeing to give their next-generation aircraft currently under development the range to make these non-stop flights possible. A direct flight would cut total journey time by up to four hours on London-Sydney.

As one of the most advanced long-haul aircraft flying today, Qantas has made sure passenger comfort is at the heart of their Dreamliner. They are working with the University of Sydney to help develop a new approach to long haul travel ahead of the first Qantas Dreamliner flights.

The Dreamliner Service

• Fitted with state-of-the-art technology to reduce turbulence

• Every seat is designed to offer the ultimate comfort for long-haul flying

• Thousands of hours of entertainment onboard

• Larger baggage lockers and bigger windows which aid jet lag

Introducing The Qantas Dreamliner

^ Non-stop flights from London Heathrow to Perth connecting on to Melbourne are scheduled to start 25 March 2018, subject to aircraft

and schedule changes and subject to government and regulatory approval. Flights to Sydney and Melbourne via Dubai on the A380 will

operate until 24 March 2018. From 25 March, flights from London to Australia are via Singapore, or via Perth, subject to government

and regulatory approval.


Food and Wine

• Multiple meals optimally timed to maximise rest

• Neil Perry inspired menus for the Qantas Dreamliner flights

• We are excited that one of Australia’s most impressive culinary minds is teaming up with the most advanced scientific minds to design the best possible menu to look after both health and appetite

Tableware

• Brand new range of inflight tableware by David Caon, Australian Industrial Designer and lead designer of the Qantas Dreamliner cabin interiors

• Range includes crockery by Noritake, cutlery and glassware

Did you know:

• The new range represents an 11% reduction in weight across the fleet, which will result in an average annual saving of 535,000 kilograms of fuel

• Qantas will carry more than 3,000 pieces of crockery, cutlery and glassware on a single Dreamliner flight from London to Australia, compared to nearly 5,000 items on an A380 flight

• The weight of the meal carts on the 787 have been reduced by 40%

• Qantas serves 200,000 bottles of Champagne each year on board its aircraft

The Qantas Dreamliner


The Qantas Dreamliner

Discover our cabins below, including our more spacious Economy, revolutionary new Premium Economy and improved Business Suite – in total carrying 236 passengers non-stop to Australia.

* On selected seats

Premium Economy

• Dedicated check-in desk, plus priority boarding

• 28 seat private cabin

• Ergonomically designed seat with 38” seat pitch, up to 22.8” seat width and 9.5” recline

• Integrated night light, unique headrest and ergonomically designed pillow

Business Suites

• Qantas Chauffeur Drive to conveniently take you to and from the airport

• 45 Business suites in a 1-2-1 seating configuration providing aisle access and forward facing seats, for every seat

• Ergonomically designed with 46” seat pitch, 80” bed/seat length and up to 25” width offering greater personal space and more privacy

• Seat can be in a recline position from take-off right through to landing

Economy

• 166 ergonomically designed seats

• Innovatively designed footnet* that allows for a deeper recline

• Only Economy seat to feature mood light integrated into seat, personal electronic shelf and more stowage

• Self-service snack bar providing the opportunity to socialise and stay refreshed with access to drinks and snacks during the flight


Complimentary service offered to Qantas customers travelling in First and Business from London Heathrow. You will be collected in a luxury vehicle and driven to the airport to meet your flight.

On arrival at your destination (Dubai, Singapore or selected destinations in Australia), you will be met by another chauffeur service and driven to your hotel, office or home. You will be pleased to enjoy the same convenience from selected airports on your return journey. Note that mileage restrictions may apply for complimentary chauffeur drive.

Book Qantas Chauffeur Drive through Manage My Booking at qantas.com

Qantas Chauffeur Drive


Qantas Lounges

Qantas Lounges Eligibility

• Qantas First and Business customers

• Qantas Chairmans Lounge members and their guests

• Qantas Frequent Flyer members – Platinum One, Platinum, Gold and their guests

• Eligible oneworld® Emerald and Sapphire customers and their guests

• Eligible Emirates Platinum and Gold Skyward customers

• Qantas Club members and their guests

Qantas International Lounges

Eligible passengers can enjoy Qantas International Lounges across the globe:

• Adelaide

• Auckland

• Brisbane

• Darwin

• Hong Kong

• Honolulu

• London

• Los Angeles

• Melbourne

• Perth

• Singapore

• SydneyQantas Los Angeles Business Lounge Qantas Melbourne First Lounge

Qantas London LoungeQantas Sydney First Lounge


London Heathrow - Terminal 3

Qantas’ newest addition to its range of lounges opened in November 2017 and features include:

• Seating for more than 230 customers to relax, work and dine before their flight

• Split over two levels with sweeping views of the airfield

• A marble cocktail bar beneath a brass chandelier on the upper level serving cocktails designed by the Qantas Rockpool Mixologists, as well as Australian and European wine and beer

• A gin bar on the lower level offers the finest Australian and British gins, alongside an all-day barista service

• Menus designed by Rockpool with a Sofitel service experience; customers will enjoy à la carte service in the dining room with a selection of plates of the day including:

• Quintessential British dishes such as ploughman’s platters, pot pies and scones with jam and cream

• Australian favourites such as healthy brunch bowls with eggs, avocado and kale, and zucchini and haloumi fritters and the signature salt and pepper squid with green chilli sauce from the Qantas First Lounges in Australia

• Business facilities including Wi-Fi, flexible work spaces and workstations

• Six shower suites with Aurora Spa amenities

Qantas Lounges

Qantas London Lounge Cocktail Bar


Sydney

The Qantas Sydney International Business and First Lounges feature:

• Lounge dining

• Bar service

• Barista

• Tea, coffee and beverages

• Showers and toilets

• Wireless internet

• Internet access

• Apple computers

• Newspapers and magazines

• Family zone (Business Lounge only)

Qantas Sydney First Lounge Spa

The international First lounge in Sydney also features:

• Spa

• Restaurant dining

• Meeting rooms

• Private suites

• Library

Qantas Lounges


Melbourne

The Qantas Melbourne International Business and First Lounges feature:

• Lounge dining

• Bar service

• Barista




• Internet access

• Apple computers


• Family zone (Business Lounge only)

The international First lounge in Melbourne also features:

• Spa

• Restaurant dining

• Meeting rooms

• Private suites

• Library

Qantas Lounges

Qantas Melbourne First Lounge Spa


Perth

In Perth, eligible passengers can make use of the International Business Lounge, Domestic Business Lounge, and soon the Transit Lounge:

The Business Lounges feature:

• Lounge dining

• Bar service



• Internet access

• Apple computers


The Domestic Business Lounge also has showers for use.

The Transit Lounge will feature:

• Shower suites

• Space to refresh

• Wellness facility

• Outdoor patio with a BBQ grill with Neil Perry designed Australian-style menu

Qantas Lounges

Qantas Perth Transit Lounge Patio


Singapore Changi Airport - Terminal 1

The Qantas Singapore Lounge features:

• Lounge dining

• Bar service

• Barista




• Internet access


Qantas Singapore Lounge

Qantas Lounges


oneworld®

oneworld®

The oneworld® alliance offers a truly global network for business and leisure travellers and brings together 13 of the world’s biggest and best airlines, committed to providing world-class service and value. This includes a global route network covering more than 1,000 destinations in more than 150 countries.

Qantas and British Airways connections are available throughout the UK, Europe and beyond. Qantas Frequent Flyers will also benefit from earning Points and Status Credits on British Airways Executive Club and oneworld® airline partners across the entire network.


Qantas Frequent Flyer

As a Qantas Frequent Flyer you’ll travel in a world of rewards and privileges.

Earning points

Flying is twice as rewarding as you can not only earn with Qantas but our partners including British Airways, all oneworld® airlines and Emirates too.

You’ll earn Qantas Points quickly, because there are so many ways to earn them. Not just through flying, but you can earn points by hiring a car or booking a hotel or Airbnb, and then start using the points for the rewards you want.

Using points

There are also plenty of ways to use your points, including booking hotels, car hire, for over 3,000 products in the online Qantas Store, and of course for flights too.

Use your Qantas Points to pay for flights or an upgrade, across Qantas and over 50 partners and affiliates including British Airways, oneworld® and Emirates. Use the calculators on qantas.com to explore the many ways you could travel to more than 1,000 destinations worldwide. Between the Qantas and partner networks you can enjoy the rewards of being a Qantas Frequent Flyer on nearly every major route in the world.

Tier Benefits

Earn Status Credits on all eligible Qantas and oneworld® flights including British Airways and American Airlines. Move up through the tiers to enjoy all kinds of privileges like extra points, lounge access, priority seating and check-in. Status Bonus rewards Silver members with 50% more Qantas Points, Gold members receive 75% more points and Platinum and Platinum One members earn 100% more Qantas Points each time.

qantas.com/join


Qantas operates a number of subsidiaries, including QantasLink and Jetstar. The Jetstar Group is a value based, low fares network of airlines offering all day, every day low fares. First operating in 2004, Jetstar has grown to become one of the largest low-cost carriers in the Asia Pacific flying more than 200 million passengers.

• More than 4,000 flights a week

• Flying to 75 destinations across 17 countries across the Asia Pacific region

• Ability to earn Qantas Points, Status Credits and Classic Flight Rewards*

• Baggage allowance is honoured by Jetstar on a Qantas ticket

• A snack or hot meal is included on Jetstar trans-Tasman, international, Jetstar Asia, Jetstar Japan and Jetstar Pacific services

Jetstar

* Terms and conditions apply. Visit qantas.com for details and FAQs


Qantas Future Planet - Carbon Offsetting

Whether it’s helping to protect rainforest or reducing emissions from uncontrolled wildfires, Qantas offsets its own carbon emissions in an effort to neutralise the impact of air travel. For more information and to contribute, visit qantasfutureplanet.com.au

Qantas Diversity

• Build an inclusive culture and environment

• Gender inclusion and sexual diversity

• Qantas is proud to support the world-famous Sydney Gay and Lesbian Mardi Gras parade; a colourful and dazzling night of pride, celebration and self-expression

Reducing our Impact

• Plastic free packaging for pyjamas and headphones onboard

• Beehives at the Qantas Head Office in Sydney produce honey for Business & First

Qantas and UNICEF

By placing foreign and local change in the Change for Good® envelopes on board Qantas flights, passengers have raised over $32 million over 24 years to support UNICEF’s global health, child protection and education programs. The donated spare change has:

• Protected as many as 10 million children against diseases

• Provided 19 million children with educational materials

• Helped save the lives of 140,000 malnourished children

Global Responsibility


Resources

qantas.com

For a wealth of Qantas information, including routes, aircraft & cabin information and Qantas Frequent Flyer

W: qantas.com

Qantas Learning Hub

Access a range of short, sharp learning bites designed to make selling Qantas an easy and enjoyable experience. Registration is free.

W: learninghub.qantas.com

Qantas Tradesite

Single Source of Truth. First Point of Contact.

W: qantas.co.uk/agents

Qantas Trade Support

T: +44 208 600 4318

Qantas Group Travel

If you’re booking a group of 10 or more, Qantas Group Travel has you covered.

W: qantasgrouptravel.com

E: [email protected]

Notes

Documents

Your Guide to Qantas - Qantas Learning Hub · 13 YOUR GUIDE TO QANTAS orret as at eember 2017 Back to contents The Qantas Service When it comes to travelling to Australia, Qantas