You Don’t Know What You Don’t Know – Ethically Speaking Presented by: NCRA’s CART Ethics Task Force

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Seminar Title Seminar Subtitle

You Dont Know What You Dont Know Ethically Speaking

Presented by:NCRAs CART Ethics Task ForceMembers:Linda Hershey, FAPR, RDR, CCP, CBC co-chair Jennifer Schuck, RDR, CCP, CBC co-chairColin Cantlie consumerValerie Stafford-Mallis, MBA consumerMichele Micheals B.A., CPM, consumerAnthony Verdeja RID C.T., C.I., NIC, NAD Level VJana Owens RID CI, CI and SC:L Rita Jo Scarcella - interpreter

Deanna Baker, FAPR, RMRKimberly AugustNatalie Ennis, CBC, CCP, RPR / CI and CTRebecca Tallarico, RPR, CBC, CCHeidi Thomas, FAPR, RDR, CBC board liaisonAdam Finkel staff supportSteve Clark CCP, CBC CART captioner for the committee (Home Team Captions, LLC)Who??All members wanted to be on this Task Force** Task Forces are limited in their scope/timeDifferent than a CommitteeWhat??Took on the challenge of creating updated guidelinesDiscussed the *hard* questionsWhen? Where?10 times in 2014 * once a month starting in March

9 times in 2015 * every other week

All meetings were telephonic with CART captioning provided

Why??The Code of Professional Ethics was OLDCART captioning is a growing fieldConstantly new situations with no direction how to deal with them

Lindas story6PreambleThe mandatory Code of Professional Ethics defines the ethical relationship the public has a right to expect from a Member. The Code sets out the conduct of the Member when dealing with the consumer and/or client of CART and broadcast captioning services and acquaints the consumer and/or client, as well as the Member, with guidelines established for professional behavior.

The Guidelines for Professional Practice, on the other hand, are goals which every Member should strive to attain and maintain. Members are urged to comply with the Guidelines and must adhere to local, state and federal rules and statutes. It should be noted that these guidelines do not exhaust the moral and ethical considerations with which the Member should conform but provide the framework for the practice CART and broadcast captioning. Not every situation a Member may encounter can be foreseen, but a Member should always adhere to fundamental ethical principles.

By complying with the Code of Professional Ethics and Guidelines for Professional Practice, Members maintain their profession at the highest level.

Code of Professional EthicsA Member Shall:Determine fees independently, except when established by statute or court order, entering into no unlawful agreements with other captioners on the fees to any client. Be alert to situations that are conflicts of interest or that may give the appearance of a conflict of interest. If a conflict or a potential conflict arises, the Member shall disclose that conflict or potential conflict. Guard against not only the fact but the appearance of impropriety. Preserve the confidentiality and ensure the security of information, oral or written, entrusted to the Member by any of the parties in a proceeding. Be truthful and accurate when making public statements or when advertising the Member's qualifications or the services provided. Maintain the integrity of the CART and broadcast captioning profession.

Continued: Abide by the NCRA Constitution & Bylaws.Accept only those assignments when the Member's level of competence will result in the preparation of accurate captioning. The Member should remove him or herself from an assignment when the Member believes the Member's abilities are inadequate, recommending or assigning another captioner only ifthat captioner has thequalifications required for such assignment. Strive to become and remain proficient in the Member's professional skills. Keep abreast of current literature, technological advances and developments, and participate in continuing education programs. Assist in improving the captioning profession by participating in national, state, and local association activities that advance the quality and standards of the captioning profession. As part of the captioning profession's commitment to the principle that quality captioning services should be available to all, members are encouraged to provide pro bono services to increase accessibility. Such participation should be in accordance with the basic tenets of the profession: impartiality, competence, and integrity.

New Guidelines for different settingsEducationalK-12 (onsite/remote)Post-Secondary (onsite/remote)MedicalLegalMeetingsPerformance/TheatreBroadcast

Whats Included:File retentionFile vs. transcriptDefinitions of consumer vs. clientVerbatim vs. communication accessKnowing your consumers needsCopyright lawsHIPAA lawsConfidentiality