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Y’elloWelcome to MTN. Here’s everything you need to know about SA’s Bozza network.
1. The MyMTN app
2. Usage limits
3. How to read your bill
4. International calling
5. International roaming
6. Device insurance
7. Recharging
8. MTN Loyalty programme
9. MTN Play
10. SIM swap
11. MTN after sales and subscriber T’s and C’s
12. Contact info
Table of Contents
1
2
3
5
6
8
9
11
12
13
15
16
Simply click on the section to navigate to the respective page.
Click on this icon on any page to navigate back to this table of content -
1
Download the free app from Google Play or the App Store by searching for MyMTN
Be in control of your account at all times with all the basics at your fingertips on our MyMTN app.
Buy voice and data bundles
Manage your usage limit
Make payments
Manage your accounts
Viewbalances
Monitor spending
The MyMTN app
2
Usage limits
Your usage limit manages the airtime, SMS’s or data available beyond your subscription or recurring bundles. Set your usage limits to prevent a shock when your bill arrives, and to avoid the hassle of recharging. There are two limits to set:
Don’t worry, the Bozza network has you covered. Here’s what to do if you reach your SUL limit:
• Increase your usage limit via the MyMTN App or dial *136*5#• Recharge with bundles. For more info, head here.
Stay in control of your spend
Subscriber Usage Limit (SUL) – This gives you more control of how much you spend on each specific line under your account. This amount can’t exceed the limit set by the account holder. You can change your limit on the MyMTN app or by dialling *136*5#.
Account Holder Usage Limit (AHUL) – This is what you set to control all the lines under your account. You can change your limit by going into any MTN store or contacting our call centre on 136 from your MTN sim, or on 083 136 from other networks. You can also change your limit by heading to my MTNContract.
2. As the subscriber
1. As the primary account holder
Reached your limit?
3
How to read your bill
Mobile Telephone Networks (Pty) Limited 216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: 1993/001436/07VAT Registration No.: 4630140434
CUSTOMER CARE ENQUIRIESTel: +2783135
Tel: 135 (free from MTN cellphone)E-mail: [email protected]
Website: www.mtn.co.za
VAT REG. NO.:
INVOICE NO.:
ACCOUNT NO.:
INVOICE DATE:
CELLPHONE NO.:
NAME:
E703109678
A5397048
11/02/2018
XXX XXX XXXX
Sample Name
>>>>>
MTN Sky offers Unlimited Local Calls, Unlimited Local SMSs andUncapped Data neatly packaged with the latest handsets and lifestyle
benefits
R149 CHG+(250MB FOR24MTHS )
Standard Services currentlyavailable on your package:
BASIC DATA AND FAX
BASIC TELEPHONY
CALLING LINE IDENTITY
Broadband 250MB
PROMO SERVICE FEE
MOBILE ORIGINATING SMS
ADDITIONAL SERVICESYOU HAVE LISTED:
BIS
CONFERENCE CALLING
PACKET SWITCHED DATA
ALLOW INTERNATIONALROAMING
ALLOW INTERNATIONALDIALLING
ITEMISED BILLING
LTE VAS SERVICE
MMS
VOICE AND FAX MAIL
Unless a query is raised inrespect of the contents of thisbill within 30 days from the datethereof, the contents shall bedeemed to be correct.
Please note all disputes whichhave not been resolved byMTN may be referred to theOmbudsman at [email protected] and or 083 209 2677 / 083209 2678
DATE TRANSACTION AMOUNT
21/10/2014 CALL CHARGES 66.7821/10/2014 MULTI MEDIA MESSAGE 1.5821/10/2014 SHORT MESSAGE 18.4821/10/2014 PACKET SWITCHED DATA CALLS 0.0421/10/2014 250MB BUNDLE DISC -51.7521/10/2014 BROADBAND 250MB 51.7521/10/2014 BLACKBERRY INTERNET SERVICE HIGH 51.7521/10/2014 CALL LINE IDENTITY MONTHLY FEE 7.8921/10/2014 SERVICE FEE ITEMISED BILLING 18.8621/10/2014 CLI MONTHLY DISCOUNT -7.8921/10/2014 MTN 750 SUBS FEE 657.8921/10/2014 PROMO SERVICE FEE 130.70
TOTAL EXCLUDING VAT 946.08VAT AT 14.00% 132.46TOTAL R 1078.54
LAST SIX BILLING PERIODS
04-2014 05-2014 06-2014 07-2014 08-2014 09-2014
R 1067.61 R 1141.55 R 1229.19 R 1960.27 R 1777.03 R 1384.28
AVERAGE SPENT R 1426.65
CUSTOMER CARE ENQUIRIESTel: +27(0)83-1-808
Tel: 808 (free from MTN cellphone)E-mail: [email protected]
Website: www.mtn.co.za
Mobile Telephone Networks (Pty) Limited216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: 1993/001436/07VAT Registration No.: 4630140434
MTN Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005MOBILE TELEPHONE NETWORKS (PTY) LTD IS LICENSED AS A FINANCIAL SERVICE PROVIDER - Licence No: 44774 Page 1 of 1
COPY
TAX INVOICE
Mr Peter EngelbrechtMister P Engelbrecht1 Station RoadRosslynPretoriaSouth Africa0180
VAT REG. NO.:
INVOICE NO.: E386775040
ACCOUNT NO.: A1810000
INVOICE DATE: 21/10/2014
CELLPHONE NO.: 081 223 2233
NAME: Peter Engelbrecht
A tax invoice isissued for everyprimary mobilenumber you have on your account.
This is the billingaddress that MTN hason file for you. If thisis incorrect or needsto be updated pleasegive MTN a call on809 (free from yourMTN phone).
This section providesyou with informationrelating to yourpackage detailsand additionalservices you havesubscribed to.
Terms andConditions can
be found onthe reverseside of this
page.
In this sectionyou can finddetails relating toyour: MTN AccountNumber; Mobile Number for which this Tax Invoice is being generated and most importantlyyour Invoice Date.
This table givesyou a breakdownof the once-off,recurring, usagecharges anddiscounts whereapplicable.These chargesare excludingVAT.
The Total Excluding VAT is the sum ofthe transactionslisted in the above table.
VAT is applied at14%
The total amountis the sameamount carriedforward to thestatement page.
Here you can find your Invoice charges for the last 6 months. MTN has gone a step further and calculated your Average Spend over the 6 month period.
Please take noteof the MTN Bankdetails.
How to read your MTNDear Customer
Your new MTN bill has arrived.Quick and easy steps on how to read your bill:
Sample NameSample Name1 Stational RoadRosslynPretoriaSouth Africa0180
R149 CHG+(250MB FOR 24MTHS)
ADDITIONAL SERVICESYOU HAVE LISTED:
Standard Services currentlyavailable on your package:
BASIC DATA AND FAX
BASIC TELEPHONY
CALLING LINE IDENTITY
Broadband 250MB
PROMO SERVICE FEE
MOBILE ORIGINATING SMS
BIS
CONFERENCE CALLING
PACKET SWITCHED DATA
ALLOW INTERNATIONALROAMING
ALLOW INTERNATIONALDIALLING
ITEMISED BILLING
LTE VAS SERVICE
MMS
VOICE AND FAX MAIL
Unless a query is raised inrespect of the contents of thisbill within 30 days from the datethereof, the contents shall bedeemed to be correct.
MTN Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005MOBILE TELEPHONE NETWORKS (PTY) LTD IS LICENSED AS A FINANCIAL SERVICE PROVIDER - Licence No: 44774 Page 1 of 1
Please note all disputes whichhave not been resolved byMTN may be referred to theOmbudsman at [email protected] and or 083 209 2677 / 083209 2678
21/10/201421/10/201421/10/201421/10/201421/10/201421/10/201421/10/201421/10/201421/10/201421/10/2014 21/10/2014 21/10/2014
DATE TRANSACTION AMOUNT
CALL CHARGESMULTI MEDIA MESSAGESHORT MESSAGEPACKET SWITCHED DATA CALLS250MB BUNDLE DISCBROADBAND 250MBBLACKBERRY INTERNET SERVICE HIGHCALL LINE IDENTITY MONTHLY FEESERVICE FEE ITEMISED BILLINGCLI MONTHLY DISCOUNTMTN 750 SUBS FEEPROMO SERVICE FEE
66.781.58
18.48 0.04
-51.75 51.75 51.75
7.89 18.86 -7.89
657.89130.70
TOTAL EXCLUDING VAT
VAT AT 14.00%
TOTAL
LAST SIX BILLING PERIODS
946.08
132.46
R 1078.54
R 1426.65AVERAGE SPENT
TAX INVOICE
MTN Sky offers Unlimited Local Calls, Unlimited Local SMSs andUncapped Data neatly packaged with the latest handsets and lifestyle
benefits
04-2014 05-2014 06-2014 07-2014 08-2014 09-2014
R 1067.51 R 1141.55 R 1229.19 R 1960.27 R 1777.03 R 1384.28
Here’s your billing address. If it’s wrong or needs to be updated, please give us a call on 135.
This is where you’ll find info on your package, as well as any additional services you’ve subscribed to.
Here are MTN’s
banking details.
This is total transaction amount with tax included.
These are your invoices from the last six months as well as your average spend.
Here are your personal details.
This is a breakdown of the once-off and recurring usage and charges.
For every primary mobile number you have on your account, you receive a tax invoice. These are our
customer care details.
Every month you’ll receive a statement which gives you an overview of your account, as well as an invoice with the details of the month’s spend.
4
Mobile Telephone Networks (Pty) Limited 216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: 1993/001436/07VAT Registration No.: 4630140434
CUSTOMER CARE ENQUIRIESTel: +2783135
Tel: 135 (free from MTN cellphone)E-mail: [email protected]
Website: www.mtn.co.za
NAME:
EMAIL:
ACCOUNT NO.:
FAX NO.:
CONTACT NO.:
BANK:
CREDIT LIMIT:
Sample Name
AXXX XXXX
Bank name
15000.00
>>>>>
MTN Sky offers Unlimited Local Calls, Unlimited Local SMSs andUncapped Data neatly packaged with the latest handsets and lifestyle
benefits
R149 CHG+(250MB FOR24MTHS )
Standard Services currentlyavailable on your package:
BASIC DATA AND FAX
BASIC TELEPHONY
CALLING LINE IDENTITY
Broadband 250MB
PROMO SERVICE FEE
MOBILE ORIGINATING SMS
ADDITIONAL SERVICESYOU HAVE LISTED:
BIS
CONFERENCE CALLING
PACKET SWITCHED DATA
ALLOW INTERNATIONALROAMING
ALLOW INTERNATIONALDIALLING
ITEMISED BILLING
LTE VAS SERVICE
MMS
VOICE AND FAX MAIL
Unless a query is raised inrespect of the contents of thisbill within 30 days from the datethereof, the contents shall bedeemed to be correct.
Please note all disputes whichhave not been resolved byMTN may be referred to theOmbudsman at [email protected] and or 083 209 2677 / 083209 2678
DATE TRANSACTION AMOUNT
21/10/2014 CALL CHARGES 66.7821/10/2014 MULTI MEDIA MESSAGE 1.5821/10/2014 SHORT MESSAGE 18.4821/10/2014 PACKET SWITCHED DATA CALLS 0.0421/10/2014 250MB BUNDLE DISC -51.7521/10/2014 BROADBAND 250MB 51.7521/10/2014 BLACKBERRY INTERNET SERVICE HIGH 51.7521/10/2014 CALL LINE IDENTITY MONTHLY FEE 7.8921/10/2014 SERVICE FEE ITEMISED BILLING 18.8621/10/2014 CLI MONTHLY DISCOUNT -7.8921/10/2014 MTN 750 SUBS FEE 657.8921/10/2014 PROMO SERVICE FEE 130.70
TOTAL EXCLUDING VAT 946.08VAT AT 14.00% 132.46TOTAL R 1078.54
LAST SIX BILLING PERIODS
04-2014 05-2014 06-2014 07-2014 08-2014 09-2014
R 1067.61 R 1141.55 R 1229.19 R 1960.27 R 1777.03 R 1384.28
AVERAGE SPENT R 1426.65
CUSTOMER CARE ENQUIRIESTel: +27(0)83-1-808
Tel: 808 (free from MTN cellphone)E-mail: [email protected]
Website: www.mtn.co.za
Mobile Telephone Networks (Pty) Limited216 14th Avenue, Fairland, Roodepoort, 2195Private Bag 9955, Cresta, 2118MTN Reg. No.: 1993/001436/07VAT Registration No.: 4630140434
MTN Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005MOBILE TELEPHONE NETWORKS (PTY) LTD IS LICENSED AS A FINANCIAL SERVICE PROVIDER - Licence No: 44774 Page 1 of 1
COPY
TAX INVOICE
Mr Peter EngelbrechtMister P Engelbrecht1 Station RoadRosslynPretoriaSouth Africa0180
VAT REG. NO.:
INVOICE NO.: E386775040
ACCOUNT NO.: A1810000
INVOICE DATE: 21/10/2014
CELLPHONE NO.: 081 223 2233
NAME: Peter Engelbrecht
A tax invoice isissued for everyprimary mobilenumber you have on your account.
This is the billingaddress that MTN hason file for you. If thisis incorrect or needsto be updated pleasegive MTN a call on809 (free from yourMTN phone).
This section providesyou with informationrelating to yourpackage detailsand additionalservices you havesubscribed to.
Terms andConditions can
be found onthe reverseside of this
page.
In this sectionyou can finddetails relating toyour: MTN AccountNumber; Mobile Number for which this Tax Invoice is being generated and most importantlyyour Invoice Date.
This table givesyou a breakdownof the once-off,recurring, usagecharges anddiscounts whereapplicable.These chargesare excludingVAT.
The Total Excluding VAT is the sum ofthe transactionslisted in the above table.
VAT is applied at14%
The total amountis the sameamount carriedforward to thestatement page.
Here you can find your Invoice charges for the last 6 months. MTN has gone a step further and calculated your Average Spend over the 6 month period.
Please take noteof the MTN Bankdetails.
How to read your MTNDear Customer
Your new MTN bill has arrived.Quick and easy steps on how to read your bill:
Sample NameSample Name1 Stational RoadRosslynPretoriaSouth Africa0180
MTN Bank Details: ABSA Bank, Account No.: 4063304150, Branch Code: 632005MOBILE TELEPHONE NETWORKS (PTY) LTD IS LICENSED AS A FINANCIAL SERVICE PROVIDER - Licence No: 44774 Page 1 of 1
STATEMENT
MTN's low international calling rates let you keep in touch with family and friends for less.Make calls to loved ones in the UK, USA, Germany, India and China for 99c per minute
90 DAYSOVERDUE
60 DAYSOVERDUE
30 DAYSOVERDUE
CURRENTBALANCE
DEBITORDERDATE
TOTALOUTSTANDING
0.00 0.00 1151.02 1933.84 1st or nextworking day R 3084.03
21/09/201430/09/2014 01/10/2014 21/10/2014 21/10/2014 21/10/2014 21/10/2014
Opening Balance0692009630 0113594009E386775040 E386775041 E386775042 Closing Balance
REFUNDSCD741835974477 737548800784226065
Payment Invoice Invoice Invoice
23122.47
1078.54289.00566.30
806.07
-21165.38
3084.86
DATE DETAILS REF. NO. TRANSACTION DEBIT CREDIT BALANCE
Here’s a marketing
message from the bozza
network.
This table shows: 1. Overdue payments2. Your most recent
billed amount3. Your debit order date4. Your total outstanding
balance
This table shows the following:1. Your opening balance
(which is the amount brought forward from the previous month).
2. Payments which you’ve made toward your account
3. Invoices
Here’s your billing address. If it’s wrong or needs to be updated, please give us a call on 135.
Here are your personal details.
These are our customer care details.
If you’d like your bill delivered to you by MMS or email rather than the post, let us know via the MyMTN app or our call centre on 135.
5
International Calling
From time to time, you’ll need to chat to someone overseas. When that time comes, you’ll be good to go straight away, because International Calling is automatically enabled on all MTN contracts.
If you make international calls often, you can get lower rates by buying an MTN International Calling Bundle for R30 or an International Calling Subscription for R5 per month.
Head here for more info, or dial *135*2# for international calling rates and *135*2*427# for bundle information.
6
To make calls, use data or send an SMS while you’re out of the country, you’ll need to activate International Roaming, which is really easy to do. We’ve partnered with 600 other networks all over the world to make sure you never have to worry about staying connected while you’re on holiday.
Before we show you how to activate International Roaming, here’s a list you’ll need to tick before you get started:
Contact us two weeks before you leave to set up your roaming.
You might have to pay a deposit. This will depend on your contract and your payment history. Once International Roaming is activated you can switch data roaming on/off by dialling *135#.
If you want to use the internet on your travels, check that your destination has an MTN International Roaming partner with data services, knowing that charges are different for each operator. Go here for more info. If you have an LTE device and there is no LTE coverage in the country you’re visiting, you need to manually change the network to 3G or lower on your device.
International Roaming checklist
International Roaming
7
Double check the call, data and SMS rates in the country you are visiting to avoid any surprises when the bill comes. To do this, dial *135# and select Roaming Service or visit the website. Roaming usage is billed separately and you may request roaming billing information from the call centre.
This is how to set yourself up for the different kinds of International Roaming:
Find out if there’s an MTN partner in the country you’re visiting.
Deactivate your calls and data to save yourself from being charged any costs you weren’t expecting.
Activate SMS Roaming by dialling *135# before you leave SA
When you arrive at your destination, your phone will connect to a local network. If it doesn’t happen automatically, check your phone settings and choose a network.
When you get back home, you need to deactivate the service by dialing 135 again. It’s a quick call to make and you’ll be back on the MTN network in no time.
Activate International Roaming before you leave SA. You can do this by:
• Dialling *135#• Getting in touch with the call centre at 135 from an MTN number,
or at 083135 from any other number• Heading to an MTN store
Enjoy your holiday!
International Roaming for calls
How to activate International Roaming for SMS only
Step 1
Step 1
Step 2
Step 2
Step 3
8
DeviceInsurance
Sign up for MTN Device Insurance today, and get covered. everywhere you go.Devices can only be insured within 30 days from the date of purchase.
Do the Bozza thing
In the unfortunate event that your phone is lost, stolen or damaged, download a claim form here or visit an MTN store for help. For lost or stolen devices, please ensure that the device is blacklisted and reported to the South African Police Service within 48 hours, and that all claim documentation has been submitted within 30 days of the incident.
To apply for device insurance, submit a claim or for any additional info, go in store, visit mtn.co.za, email [email protected], or call 083 123 6084
T&C apply. Cover will commence as soon as you receive an approval confirmation SMS. In the event of a claim, you will receive
authorisation within 24 hours. Repairs will be completed and the device delivered back to you within 7 days, free of charge. *Devices
can only be insured within 30 days from the date of purchase. Insurance policy Terms and Conditions apply. MTN Device Insurance is
underwritten by Guardrisk Insurance Company FSP: 75. All advice and intermediary services are provided by Pinnacle Marketing (Pty)
Ltd FSP: 15017. MTN (PTY) LTD is an authorised Financial Service Provider FSP: 44774.
All risk cover from just R37.33 per month
Liquid and accident cover from just R24.72 per month
Repair only cover from just R18.41 per month
Claims
9
Avoid out-of-bundle rates. Top up your package with data and airtime, anytime, anywhere.Head here to find out how to:
Recharging
Buy airtime
Convert airtime into bundles
Buybundles
Load a voucher
Do Me2Utransfers
10
Top up the data on your router or modem sim
Or you can recharge via the MyMTN app
You can purchase data by:
Buy a top up voucher at any MTN store or participating retailer. Log onto the MyMTN app, go to ‘airtime’ and click on ‘recharge for a friend’. Enter the pre-bought voucher code and the router cell phone number. Easy, right?
If you have airtime on the router/modem sim, connect your handset to the router WiFi. Start up the MyMTN app and when asked for your login details, enter the router/modem cell phone number.
• Heading to the MTN Online Shop• Dialling *136*10# for MTN Eazi recharge • Using your bank
ABSA – *120*2271#CAPITEC – *120*3279#FNB – *120*321#Nedbank – *120*001#Standard bank – *120*2345#
11
As an MTN Loyalty member, you earn one point for every R1 spent on your MTN SIM. Use your points to:
And if you’re feeling lucky, use your loyalty points to enter competitions and stand a chance to win great prizes.
Dial *136*9*1*Your ID number# to join MTN Loyalty for free.
MTN Loyalty Programme
GetAirtime
Transfer pointsto a friend
Get Data
Play musicor games
Load SMSs
Donate to a cause
12
Visit www.mtnplay.co.za
Music
Entertainment Apps Love and Life
News Games
MTN Play
Make the most of the digital entertainment world with MTN Play. Stream the best local and international music and video content, take part in multiplayer tournaments and enjoy unlimited game downloads all from the palm of your hand.
13
There are a few situations in which you’d need to do a SIM swap, and it’s wortha little effort if it means keeping the same cell phone number. Here’s what to do if:
SIM swap
Your SIM is lost or damaged
Your SIM is stolen
Call 135 to suspend your number.
Call 135 to suspend your cell phone.
Go to your nearest store with your ID book for a replacement SIM.
Ask our customer service agent for the ITC number while you’re on the line.
Step 1
Step 1
Step 2
Step 2
Provide your device’s serial/IMEI number to have it blacklisted – most devices’ IMEI numbers can be checked by dialling *#06#.
Step 3
Report the loss or theft to the South African Police Service (SAPS) with your ITC number.
Step 4
14
Your SIM is being upgraded
Buy an MTN SIM card from an MTN store or participating outlet.
If you’re covered by MTN Insurance, call 083 123 6084 to lodge a claim with your SAPS case number.
Bear in mind that you don’t have to RICA this new SIM card to continue with the SIM swap.
Submit a completed online insurance claim form.
Step 1
Step 5
Step 2
Step 6
SMS ‘Swap’ from your current (old) SIM to 44770.
Go to your nearest store with your ID book for a replacement SIM.
Whether you’re upgrading to an LTE SIM card or need to change your current SIM to the nano or micro size, a SIM swap is simple enough. You’ll need the SIM you’re upgrading from to be active in order to receive an SMS on your old number.
For more information, head here.
Step 3
Step 7
You will receive a One Time Pin (OTP) which is valid for 15 minutes – try to save it or write it down!
Next, from your current (old) SIM, SMS ‘Swap’ and *new SIM number*OTP# to 44770. Your new SIM number can be found on your new SIM card pack.
Once your existing (old) SIM stops working, insert your new SIM card into your handset and turn it on.
Your device is now ready to use with your new SIM card! If you experience any issues, please contact us on 135 or visit your nearest store.
Step 4
Step 5
Step 6
Step 7
15
If your device is faulty or accidently damaged, we have six repair centres around SA to make sure you get the finest and fastest service. Click here for the T’s and C’s, or here for FAQ’s. If you have a query about repairs while your device is still under warranty, contact our Technical Contact Centre by calling 0839000349 or emailing [email protected].
Keep up to date with our latest T’s, C’s and small print here.
MTN after sales and subscriber T’s and C’s
Device repairs
Subscriber terms and conditions
16
We’d love to hear from you. Get in touch with us on these numbers and email addresses, or on the MyMTN app.
Welcome to the bozza network!
Service Coverage
Business (SME’s) Sales
Now that you have everything you need to know about your new MTN contract, we’ll leave you to it.
135
135
135
083 123 3667
Connect with us
