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So I am dubious of any discipline that seeks to help people that doesn’t seem to really include people in meaningful ways. Remember how stoked Burgess Meredith was in the Twilight Zone when all the people were gone and he was left with his books?
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April 10, 2023
Yay for DSSG!
Daniel X. O’NeilJune 20, 2014@danxoneil
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Smart Chicago
@danxoneil
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Our PrinciplesTechnology
OpenEveryoneChicago
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The Strategy
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Access, Skills, and Data
• Access to the Internet for all– Broadband at home– Public computer centers and Community
technology centers– Next generation stuff
• Skills once you’re on the Internet– All on ramps
• Data so that there’s something worth looking at once you’re on and know how to work it– Apps– Infrastructure
@danxoneil
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The Founders
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2 Philanthropies and1 Municipality
• The John D. and Catherine T. MacArthur Foundation– A center for ideation and conception– 2007 report, “The City that NETWorks”– The primary source of funding
• Chicago Community Trust– Provides housing for the organization and is fiscal agent– At the center of funding and knowledge for the region– Critical financial, human resources, and other support
• The City of Chicago– The most important policy lever in the region– Departmental relationships– Getting things done
@danxoneil
The Role ofHumans in Big Data
@danxoneil
I <3 big data.
@danxoneil
And much of my careeris devoted to data.
@danxoneil
So where are all the people?
Big data is empty of humans.
@danxoneil
Humans have use.
@danxoneil
April 10, 2023 14
So How Do We Fix That?
Humansbeatdata.
@danxoneil
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Civic User Testing Group
• Direct, sustained engagement with the regular residents for whom the tools are made.– UX testing– Community meetings– Computer training
• $5 gift cards/ $20 gift cards• Result: 800+ people in 50 wards
@danxoneil
@danxoneil
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The Work
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Data Round Trips
• Connect Chicago: data taken from City data portal
• Data was improved by seven teams of two people each– they physically visited every single location in our database
• That data now forms the basis for the City data
@danxoneil
April 10, 2023 20
April 10, 2023 21
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Chicago Works For You
• A city services dashboard that helps people see the entire corpus of the city at once
• Not their little slice, but all of us• We’re in this together, but we will
have a hard time seeing things that way unless we have tools that frame it that way
• Interface is dictator@danxoneil
April 10, 2023 23
And Lola Chen!
@danxoneil
“Any alert person canride the streets of Chicago
and see the patternof pothole problems.The ride might take
4 hours or so.The making notes might
take 1 hour.”@danxoneil
Random Advice
@danxoneil
DON’T GET MUCKETYMUCKITIS@danxoneil
RESEARCH ABSOLUTELY EVERYTHING@danxoneil
NOT EVERYTHING IS AGITHUB REPOSITORY
@danxoneil
