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YARDI ServicesYardi is more than a software development company. We also offer services to help you maximize your Yardi software utilization, work more efficiently, and boost user proficiency. Our services suite includes implementation, data conversion, training, project management, custom programming, help desk, cloud services, and more. We will work closely with you to set up your system, convert your data, train your personnel, and provide technical support to help your organization tap in to the tremendous functionality of each Yardi product.

With full-service offices in Santa Barbara, New York, Raleigh, Toronto, London, Amsterdam, Pune, Cluj, Hong Kong, and Sydney, we can provide state-of-the-art services over a wide geographic area and across all time zones.

Key Featureshh Project management and oversight

hh Process consultation

hh Development and execution of implementation plans

hh On-site guidance in executing key implementation phases

hh On-site and remote training of client staff

hh Streamlined data conversion

hh Custom programming

hh Account management

hh Market-focused technical support

hh Software updates/upgrades

hh Online tools including implementation guides and plans, issues logs, and user forums

hh Product documentation and embedded online help

hh Semiannual user conferences

hh Custom reporting services

hh Report-writing tools and engine

Yardi Client Services™

Dedicated Support

Yardi Client Services assigns each client a Yardi Account Manager and support team based on their specific market segment and region. You can reach our technical support specialists online and by toll-free hotline, fax, and e-mail during local business hours. Yardi-hosted clients also receive 24/7/365 connectivity support coverage from our dedicated Yardi Cloud Services team.

In addition to live support, round-the-clock self-help tools are available on Yardi Client Central — a comprehensive, centralized repository for client-focused product information. Client Central is exclusively available to Yardi clients and supplies information to help you take full advantage of product features and functionality. Log on to this site any time of day or night to access product documentation, release notes, tutorials, and implementation tools, or exchange information with other clients on the Yardi User Forum.

Ongoing Software Maintenance

We regularly release software service packs to ensure functional continuity and introduce new features, reports, and legal compliance updates. Our dedicated Quality Assurance staff conducts extensive testing and quality assurance on all new software builds.

Effective Client Consulting

The Yardi CSD Consulting team provides professional expertise to clients looking to maximize their Yardi software. Yardi CSD Consulting specializes in project-based scoping and planning, best practices, efficiency reviews, module and feature implementation, custom reporting and programming, training, and third-party software integration.

Comprehensive Product Documentation

Clients have access to context-sensitive online help embedded in our software, printed and electronic user guides, system administration guides, data dictionaries, sample report books, and customized implementation and training materials. Product documentation and online help are task-based and feature step-by-step instructions with screen shots to assist you in completing real-life workflows. We can also create custom internal procedures manuals to provide Yardi training in line with your unique business practices.

Valuable User Conferences

Yardi sponsors semiannual Yardi Advanced Solutions Conferences (YASC) to unite Yardi staff, clients, and industry specialists for three days of courses and feedback on practical applications of our software. We also offer market-specific user conferences in several countries.

Supportive User Groups and Focus Groups

Yardi promotes strong relationships with our clients and welcomes your ongoing feedback on our products and services. During our focus group meetings, Yardi clients and staff collaborate to determine the direction and development of our upcoming products. Independent, client-run user groups offer peer support and networking opportunities. Yardi Client Central also features online user forums.

Yardi Professional Services™

Proven Implementation Services

Our professional services experts work with your project team to carefully plan, execute, and test your new system so you are up and running quickly and reliably. To ensure a seamless and timely implementation, Yardi assigns an account manager and an on-site implementer to guide you through the process. The account manager is your primary contact during implementation and is readily accessible — by phone, fax, or e-mail — to assist you on a daily basis. The on-site implementer provides on-site guidance and training at various stages of the implementation.

Phased Implementation Approach

We employ a proven, phased implementation approach to support our clients’ technical and organizational change management. Together, the account manager and on-site implementer work closely with you and your staff to make sure that every phase of your implementation is executed according to plan. Each phase encompasses essential tasks for the successful implementation and long-term performance of your Yardi software. This approach leverages our team’s exceptional planning and project management capabilities, effective change management, and prudent use of project resources to address project complexity and the need for time- and cost-sensitive services.

Streamlined Data Conversion

Our consultants have proven procedures and toolsets to transfer clients’ operational data from various legacy systems to your new Yardi solution. Our data conversion team works closely with clients to ensure a successful data conversion, with the project manager supervising each phase.

Extensive Training Options

Yardi offers extensive initial and ongoing training options, including on-site classes, phone and webinar training sessions, online help and self-study, and group classes. We can create custom training plans based on your specific organizational needs and schedules to provide a smooth knowledge transfer to all end users. We also offer training for new employees, ongoing training for users of new or upgraded software products, and refresher courses for experienced users looking to hone their skills. Our online tutorials are the ultimate in user-friendly training aids. These brief, automated audiovisual demonstrations walk you through various components of the program and let you pause, fast forward, and rewind the demonstration, so you can learn at your own pace.

© 2012 Yardi Systems, Inc. All rights reserved.

Yardi Systems, Inc. 430 South Fairview Avenue, Santa Barbara, California 93117phone: +1 800 866 1144 | email: sales@yardi.com | www.yardi.com

YARDI Services

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Yardi Help Desk Services™

Yardi Help Desk is a customized, frontline support and training service that fields day-to-day inquiries from your on-site Yardi Voyager users. Our technicians train and work alongside the Yardi Client Services team, so they are well-equipped to assist your team with questions. To help you operate at peak efficiency, Yardi Help Desk responds with prompt assistance by phone, e-mail, and a centralized ticketing system. With this superior support, you can maximize your staff’s time and allow them to focus on their core competencies. Monthly ticket summaries also provide insights on your organization’s training needs.

Yardi Cloud Services™

Yardi Cloud Services provides hosted IT infrastructure and support services on a subscription basis. Our hosting subscriptions include data storage at reputable maximum-security data centers with multiple backup systems in place. Yardi also manages all system maintenance and application upgrades and provides disaster recovery and redundancy, allowing your staff to focus on primary business objectives rather than on technology. Yardi Cloud Services clients have access to technical support 24/7/365 by calling a toll-free hotline.