www.wf1broward.com

Workforce Strategies to Engage FSET Customers and Increase the FSET Entered Employment Rate

Presented by:

WorkForce One Employment Solutions

6301 NW 5th Way, Suite 3000

Ft. Lauderdale, FL 33309

www.wf1broward.com

What You’ll Walk Away With• Strategies for providing personalized

outreach and customized services.

• “Tools of the Trade” for front-line staff, One-Stop Managers, and Program Managers to engage FSET customers and increase the FSET Entered Employment Rate (EER).

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“Tools of the Trade”

• Value Partner - DCF• Make It Personal• Hit the Target• One-on-One• Sign and Drive• “With a Little Help from My Friends”• What’s on the Horizon?• Change it Up• Capturing Job Placements• “Show Me the Money”

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Value Partner

– At the One-Stop

– On the One-Stop Services Committee

– Cross participation in peer meetings

DCF – Department of Children and Families

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Make it Personal

• Personal Outreach Actions

-Invitations

- Phone Contact

- Peer Referrals

- Variable hours

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Hit the Target

Personal Outreach Results:

• Customers were 30% more

likely to actively participate

in the FSET Employment and Training Program if personally invited to a One-Stop FSET Employment and Training Orientation.

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One-on-One

– Separate FSET Computer Lab

– Walk-in Orientation

– EFM Tutorial

– EFM Job Referrals

– Resume Assistance

• Customized Services

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Sign and Drive

• Customized Services Results

– More resumes registered in EFM

– Greater customer confidence

– Increased employment

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With a Little Help from My Friends

– Exchange ideas

– Brainstorm

– Commit to Continuous Improvement

– Plan-Do-Check-Act

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What’s on the Horizon?

– Web Texting

– Predictive Dialer

– Testimonials

– OJT

• New Outreach Tools under review

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Change It Up

• Technology Tools

– Weekly FSET Job List from EFM

– Weekly Help-Wanted-On-Line (HWOL) Report

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Capturing Job Placements

– Customer

– Suntax.org

– BH10

– The Work Number

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Show Me the Money

RWB 22 Monthly EER - 2011

56.29%

59.04%

54.46%

45.52%

59.81%

63.06%

58.10%56.80%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

Jan '11 Feb '11 Mar '11 Apr '11 May '11 Jun '11 Jul '11 Aug '11

En

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Thank You!