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www.rbwm.gov.uk/libraries
Practical experiences of planning and delivering library e-services
in
The Royal Borough of Windsor and Maidenhead
UKOLN Public Web Manager’s EventMay 2004
Andrew Lewis
www.rbwm.gov.uk/libraries
About this presentation
• Overview of what we have done.• Format: two parts
• Electronic library services in RBWM – what we are doing and why
• Webwords project.• Things that you might want to know
• Practical lessons learnt• Factors that affect the process• Q+A
www.rbwm.gov.uk/libraries
Windsor and Maidenhead
• The Borough• Population of approximately 140,000• Windsor and Maidenhead, plus 14 outlying villages• The Borough is essentially rural
1000 acres of National trust land 5000 acres of Crown Estate 83% of the Borough protected by metropolitan Green Belt.
• Legoland and Windsor Castle!
• Council• Liberal Democrat Controlled since 2003• Small Unitary Authority• In house IT activity
www.rbwm.gov.uk/libraries
Part one
e-services
www.rbwm.gov.uk/libraries
e-services?
• Library Computers
• Web pages
• Computers games
• Remote access services
• Automated self-service
• Projects
www.rbwm.gov.uk/libraries
Library Computers
• Services available• MS Office, Catalogue, Internet, e-ref, etc• Games• Authenticated against LMS• Internet Access by age range not
filtering• Development
• E-services team develop and test• Working with Ops team• Reliance on IT for builds• Monitoring and Statistics
www.rbwm.gov.uk/libraries
Web pages• Structuring
• Navigation• Sections follow team responsibilities• Content management based upon this
• Format• Part of Borough website!• Simple, low graphics, no frames
• Standard Features• Service Information, locations, charges, documents
etc• Transactional
• Catalogue/e-reference• Book reviews/customer comments form • Online joining• Consultation
www.rbwm.gov.uk/libraries
RBWM library web pages
www.rbwm.gov.uk/libraries
www.rbwm.gov.uk/libraries
What children get at library event• Something to do!
What parents see• Libraries provide activities for my kids• and they have children's web pages• and I can renew my books out of hours
Cross Marketing
www.rbwm.gov.uk/libraries
Computer Games
loader.exe
www.rbwm.gov.uk/libraries
Automated Self-Service
• Self-issue terminals at:• Windsor Library• Maidenhead Library
• Planned for • Datchet self-service library project
• Self-renewals by telephone• Using ITIVA system• More accessible than Internet
• Pharos print release station• Coin operated printing
www.rbwm.gov.uk/libraries
Projects
• Webwords• Thames Pilot• Smart Card• TV CAT• Eton Wick dual access ICT suite• Datchet Library • Maidenhead Library Improvements• Mobile Library Connectivity
www.rbwm.gov.uk/libraries
Remote access services
• Public• E-reference on web pages• Catalogue• Automated telephone renewals• Web cam link• e-mail and web form for customers
• Staff• Shared network drive/teleworking• Work.Together• Chat• Discussion lists
www.rbwm.gov.uk/libraries
Part two
webwords project
www.rbwm.gov.uk/libraries
webwords
• Demonstration
• Keypoints
• Background
• Lessons Learnt
www.rbwm.gov.uk/libraries
RBWM catalogue (Dynix WebPac)
http://www.webwords.org/audio/77.mp3
Thompson, Shelley
www.rbwm.gov.uk/libraries
Darlington Libraries
www.rbwm.gov.uk/libraries
Tameside Libraries (GEAC)
www.rbwm.gov.uk/libraries
Bridgend (Geac)
www.rbwm.gov.uk/libraries
Wandsworth (Dynix IPAC)
www.rbwm.gov.uk/libraries
Bournemouth (Talis)
www.rbwm.gov.uk/libraries
Webwords for reader development
• Allows staff to demonstrate around 500 books in one place
• Does not require getting any cassette or CD-players s out!
• Can be used anywhere via the web• Simple search interface
www.webwords.org
www.rbwm.gov.uk/libraries
Key points• Based upon user feedback
• Comments from blind people about readers• Allows browsing by hearing those readers
• Based upon standards• Standard web protocols (HTTP)• MARC – international catalogue standard• mp3 – de facto standard for sound files
• Cross platform • Will work with almost any system• Dynix, GEAC, TALIS, standalone web pages
www.rbwm.gov.uk/libraries
Background
• NOF Excellence Fund• Bid in 60 seconds• Previous experience in elderly and
housebound library services
www.rbwm.gov.uk/libraries
Lessons learnt
• What worked well• Simple successful concept that works• Allows shared use• Local control over implementation
• Learning points • Some library catalogues are not so
accessible• Longer term future depends on
content creation
www.rbwm.gov.uk/libraries
Summary
• Providing good e-services requires:• Planning
• Knowing what you want to do and why• Spending time gazing into the future• Establishing good relations with IT• The use of project planning• Accepting that resources are finite
• Luck• Attitudes of individuals• Organisational structure, and infrastructure
• Enthusiasm
www.rbwm.gov.uk/libraries
Practical experiences of planning and delivering library e-services
in
The Royal Borough of Windsor and Maidenhead
UKOLN Public Web Manager’s EventMay 2004
Andrew Lewis
