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www.pinnacle-psg.comPeople Places Potential
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Investing in peopleTransforming placesMaximising potentialwww.pinnacle-psg.com
www.pinnacle-psg.comPeople Places Potential
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Solace Masterclass“Housing”
Partnership Working30TH SEPTEMBER 2014
www.pinnacle-psg.comPeople Places Potential
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Setting the Scene
• Reform, transformation, integration - buzz words for change - design for 21st century services
• Austerity programme - catalyst for change - creating positive opportunities
• Forward thinking LAs at forefront BUT
• Changes - forced by the austerity programme
• Current partnerships: City deals, LEPs, share services - Past: BSF, PFI - all partnerships for huge change
• All leading to mixed economy delivery modelswww.pinnacle-psg.com
People Places Potential
“Whoever you vote for, there will be years more of cuts” Sir Bob Kerslake
www.pinnacle-psg.comPeople Places Potential
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Creating Change• Statutory services - reviewing must do, can do, wish
to!• Managing demand and expectation• Solutions for the ageing population - children’s
services• New delivery models - creating the platform
• Greater Manchester Service Integration• Tri-Borough Contracts
• Community involvement - to Icelandic crowd sourcing?
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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DIY - Community Integration - NLGN report on business models
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Housing - Social Regeneration and Mobility• Housing - key to education, health, social
care, employment, well-being - heading to Social mobility
• Physical regeneration - must include long-term social and community benefits - 20 years for buildings - people?
www.pinnacle-psg.comPeople Places Potential
• Infrastructure - transport, schools, health centres, hospitals, shops and businesses - all part of equation
• Re-thinking services from the Community upwards - not the Civic Centre downwards
www.pinnacle-psg.comPeople Places Potential
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Housing - Why not add… and What Else?Housing tenancy management
Estate services
R&M - hard FM
Welfare & money management
Listening & involving residents
Community safety
Community interaction
Employment &skills training
Wider Council front line interaction
Social care & wellbeing
Regeneration
www.pinnacle-psg.comPeople Places Potential
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Partnerships - Barriers• Silo working in LAs• Multi agency
protectionism• Member control• Budgets• Trust in the private
sector - 7.2% of GDP, 5.4m people
• Skills and leadership• Risk management• Letting go! People have
to accept the challengewww.pinnacle-psg.com
People Places Potential
www.pinnacle-psg.comPeople Places Potential
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Building a Partnership Model• No one model - defining outcomes will determine
partners and model - JVs, SPV, Mutual, shared services, etc.
• Needs leadership - CE/Cabinet - locally one point of accountability - a new leadership?
• Distinction between strategy and delivery• Local members, residents, staff - and private
partners - the partnership• Clear focussed outcomes - one budget• Share risk and reward• Payment by results - real business model or get a
funder!
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Cultures• Partnerships - the clue is in the word!• This is not client/contractor• Commissioning and leadership - with 20 year horizons• Letting go of old practice - embracing 24/7 digital services• Essentially managing people - staff and the community -
to achieve common outcomes• Understanding failure - just a learning process - speed of
decision to change and adapt
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Commissioning• Councils - commissioning and
managing markets - Barcelona contracting ideas and solutions
• Wider market and community consultation
www.pinnacle-psg.comPeople Places Potential
• Defining outcomes - built in costs and performance• Create challenge, transparency and choice• Commission then procure the partnership - JV, SPV, Mutual or combination• Public, private and third sector - innovative, smarter
working• Social Value Act - adding value - involving the community• Procurement is a process - commissioning is the key!
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Creating Community Buy-InUsing homes as the hub but concentrating on
the residents
Communityneeds
Choice and involvement
Linked services
Access toservices
www.pinnacle-psg.comPeople Places Potential
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Community - Buy-In• Customer service - citizens participating in design of
public services• Community needs - individual, multiple and groups• Access to services - digital, face to face, local, 24/7• Linked services - action or signposting?• Choice and involvement - simple and transparent• Information, consultation and transparency• Social Value Act - building in community value• Managing expectation - “Say what you can deliver and
deliver what you say”.
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Essential to Create Good Partnership 1. Outcomes define model2. Identify partners - delivery and user3. Commissioning to achieve outcomes4. Use the innovation of the public, private and third
sector - market intelligence 5. Strong leadership - at all levels6. A different culture7. Customer first - transparent services
www.pinnacle-psg.comPeople Places Potential
www.pinnacle-psg.comPeople Places Potential
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Partnership in Action
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Discussion - over to you!
Neil Euesden, MD - Pinnacle PSGM: 07976 345582E: [email protected]
www.pinnacle-psg.comPeople Places Potential
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Investing in peopleTransforming placesMaximising potentialwww.pinnacle-psg.com
