Workbook 2 - Working safely in a business environment workbook 2... · Workbook 2 – Working safely in a business environment ... Welcome! This workbook has been designed to support

Learner’s Workbook

Learner:

Employer:

Assessor:

Business and Administration

Workbook 2 – Working safely in a

business environment

©Copyright Reed Treasury Limited 2012- Routes 2 Success

©Copyright Reed Treasury Limited 2012

Welcome!

This workbook has been designed to support your learning within the workplace

and to provide you with an opportunity to reflect on your learning, a reminder for

top tips, skills and knowledge you have gained along the way for your day-to-day

role.

It has been written to assist you and should not be relied upon to complete the

qualification.

Your Assessor will be reviewing the workbook. It can be used as part of the

assessment process towards the units within your qualification, however, the key

assessments taking place will be your Assessor observing you in your job to ensure

you can and are applying the appropriate and relevant knowledge within your

role.

You may also be asked to elaborate on the answers you have provided in the

workbook through discussion with your Assessor, and you could also be asked to

provide further supporting evidence at the end of an observation to ensure you

meet the full criteria of the qualification.

To ensure you meet the criteria of the qualification please answer the questions

fully, providing as much evidence from your own role and workplace to support

the answers you have given.

Additional notes pages have been allocated at the back of the workbook, enabling

you to make notes when you have experienced a particular situation or found

something that works well from the learning you have completed.

Your Assessor will be providing you with feedback at the end of your observations.

Use this feedback as part of your review and reflect elements in the workbook.

Your Assessor will provide you with some guidance about how long each individual

activity and task in this workbook should take. You will be responsible for

discussing timelines/deadlines and ensuring that you meet them- don’t forget to

take your work and personal life commitments into consideration when planning.

©Copyright Reed Treasury Limited 2012

©Copyright Reed Treasury Limited 2012 3

Contents

Workbook 2 – Working safely in a business environment

What is your understanding of health and safety in the workplace? ....................................4

2.0 – Health and Safety in the workplace – What do you know? ..........................................5

2.1 – Design a Welcome Pack for your company ................................................................20

2.2 - Working Safely within your workplace.......................................................................21

2.3 - Review your knowledge and understanding...............................................................33

2.4 – Make a note!.............................................................................................................34

SIGNATURE PAGE ..............................................................................................................39


What is your understanding of health and safety in the workplace?

In the first workbook you have covered some areas concerning your company regulations

and your role and responsibilities. During this workbook, you are going to build on that

knowledge and further develop your skills.

We are going to look at how you work within the business environment and how it can

impact on you, your colleagues, your company and your customers

Getting hurt at work is not a pleasant subject to think about. The reality is that 300

people lose their lives at work in Britain every year. In addition, around 158,000 non-

fatal injuries are reported each year, and an estimated 2.2 million suffer from ill health

caused or made worse by work. The mistake is to believe that these things happen in

unusual circumstances that never occur in your workplace. This is not the case. Some

basic thinking and acting beforehand could help you become aware of some of the

risks in your workplace and help you to avoid them. (source: www.hse.gov.uk)


2.0 – Health and Safety in the workplace – What do you know?

ACTIVITY – Overview – Health & Safety at Work Act 1974

Using your existing knowledge and through completing research if needed, provide

an overview of the Act, identifying who it protects and who enforces the Act.

Describe what your responsibilities are to ensure the Act is implemented and

followed correctly in your role and place of work and why they are important.

Continue on the ‘Make a note’ pages if you need to...

Using your existing knowledge and through research e.g. using the internet, speaking to an

employer, complete the following questions below:

Health & Safety at Work Act 1974


TASK

Do you know what your company’s Health and Safety policies and procedures are and how

they impact on your day-to-day work? List them below providing examples from your work

demonstrating your knowledge.

Continue on the ‘Make a note’ pages if you need to...


Why does your company have such policies and procedures in place? Evidence your

understanding through examples from your work.


What is a health and safety risk assessment?

Provide an example of a health and safety risk assessment from your work and bring it to

your next appointment with your Assessor.

Using the organisation chart you created in Workbook 1, identify who is responsible for completing

the health and safety risk assessments for your company, include their name and job title


ACTIVITY - Hazards & Risks Quiz

Read the list and identify which are hazards and which are risks by ticking the appropriate boxes:

Your Assessor will score your answers during your next appointment.

Scores 1-4/12 5-8/12 9-12/12

How well did you do?

Hazard Risk

1. Slippery, unclean or badly surfaced floors □ □

2. Over full file drawer □ □

3. Someone trips over the stationery delivery of boxes of paper

for printer

□ □

4. Chemicals, including cleaning substances, are stored next to

the toilets

□ □

5. No safety procedures for the paper shredder □ □

6. Someone gets electrocuted by a faulty plug □ □

7. Someone cuts themselves on broken glass that has been put

into a bin

□ □

8. Someone trips over a fire extinguisher which has been used to

prop open a door

□ □

9. The fire exit has been blocked by boxes □ □

10. Someone gets hit on the head by a box stored on top of the

filing cupboard □ □

11. Someone walks into a cupboard door left open □ □

12. Used printer toner is in the office waste bin □ □

In your workplace you will come across potential risks and hazards on a day-to-day basis. It is

important that you are aware of these and take responsibility for your actions and the areas you

are working in.


What is a hazard? Use an example from your work to demonstrate your understanding


What is a risk? Use an example from your work to demonstrate your understanding


What are the consequences of you not working safely? Provide examples from your work


Describe the types of visitors you have and their reason for visiting your company

In the first workbook you were asked to identify your company’s policies for situations such as

reporting accidents and what to do in the event of a fire.

Understanding the policies and procedures your company is required to follow or has chosen to

create is important for all roles within the business, whilst it’s equally as important to understand

who exactly is protected by them.


Explain what your responsibilities are when visitors arrive at your

company


Does your company have a health and safety process to follow on the

arrival of visitors? If so please state what it is below:


Explain how you would greet a visitor using an example from your work.


Identify the possible health and safety hazards and risks which could affect visitors within the

reception & other public areas of your company. Provide examples to support your answers.


Describe what your company process is for planning and preparing a meeting. Provide examples of

how you follow this process:


When organising and preparing for a meeting/event at your work, what health

and safety factors should you consider?

List the factors with examples e.g. room size – suitable for the number of

visitors/attendees


2.1 – Design a Welcome Pack for your company

PROJECT – How well do you know and understand your company policies and

procedures?

Project Aim: To create a formal company ‘Welcome Pack’ demonstrating your knowledge

and understanding of your company’s processes and procedures for welcoming and

receiving visitors and staff to the building. The project will also provide you with the

opportunity to use key skill sets required for your role and the qualification.

Project Instructions:

Create a professional, formal ‘Welcome Pack’ to your company and the building you work in to showcase

your knowledge and understanding of the policies and procedures your company have to comply to by

law and also have created in order to ensure a minimum standard is maintained. Create your ‘Welcome

Pack’ using answers from the activities you have completed to date and knowledge you have. Consider

the information you select to showcase your knowledge, think about first aid, fire safety etc as well as

how you will create the pack e.g. your chosen method of communication and resources you will

use/create. Be prepared for a Question & Answer session with your Assessor, once they have reviewed

your pack.

Timelines

• You are to discuss and negotiate with your Assessor a suitable deadline for this project.

• Take into consideration your current workload and personal commitments outside of work.

• Consider how much time you will need to complete the research, plan, prepare and create the

‘Welcome Pack’.

Preparation and Planning

• You will be expected to show all of your preparation for this project, please ensure you use the

‘Make a Note’ pages at the back of the work book and if you require more, please ask your

Assessor.

• On completion of activities, research and questions, you are to prepare the ‘Welcome Pack’ in the

most appropriate method for your working environment e.g. if you don't have access to MS

Publisher or colour printing don’t attempt to prepare a glossy document.

Evidence and Monitoring

• You must keep all evidence of research completed for the project e.g. any emails you have

written/received concerning the research & questions and who (colleagues/management) you

have approached for support with the project.

• All evidence provided will be used to support your knowledge and understanding as well as help

you to meet other learning outcomes within this qualification, information provided by your

Assessor.

Completion and Review

• On completion of the project, reflect on how you prepared and completed it, how you prioritised

the project around your day-to-day work and personal commitments, did you meet the deadline

you had initially agreed with your Assessor?

• Consider: What went well, what needed improvement, compare how you felt to feedback from

your Assessor.

• Identify key personal learning outcomes and challenges faced while completing the project.

• Did you go to others in your company/team for support? If so, how did you handle gaining help

from your colleagues/management?


2.2 - Working Safely within your workplace

Think about all the work areas in your work place and identify the duties and tasks that you

complete daily in and around those areas.

Consider what you have just completed in the last project, what you have learnt about health and

safety in the work place from your role and the qualification so far.

You are going to spend some time focusing on where you work, your role and responsibilities for

the environment, how you work within the environment and the impact on your colleagues,

customers and employer.

Data for 2010/11 shows:

About two million working days were lost due to handling injuries and slips and trips. (Source: www.hse.gov.uk/statistics/causinj/kinds-of-accident.htm)


What could become potential health & safety hazards in those areas, if appropriate behaviours and

procedures aren’t applied?


How can these potential hazards become a risk?

Who would you report any health and safety hazards/risks to?


ACTIVITY – Working safely – Assessing your knowledge

Answer the following questions, providing your Assessor with as many

examples and situations from your work to demonstrate you knowledge and

understanding.

1. Why is it important to keep your work areas clean and tidy? List the

areas with reasons why below:


2. You have received a 10kg parcel and you are on mail distribution duty, it is for the marketing

team on the first floor. What should you consider before delivering the parcel to the marketing

team?

3. When sending and receiving mail, what safety and security procedure should you consider?


4. Your team has moved locations within the building and you have a

changed desk/work station. What is the process when you change

desk/work stations?


5. You are walking through the corridor to the kitchen and see a spillage on the floor, what

should you do?


6. Identify 3 key pieces of equipment you use within your role, explaining their purpose and how

you use them:


7. Explain the key features of the 3 pieces of equipment:


8. Demonstrate to your Assessor how you would use one of the pieces of equipment in line with

the manufacturers instructions e.g. Printer, Paper shredder. Explain what you did through the

demonstration below, complete with the feedback you received from your Assessor


9. Are there specific health and safety procedures involved when using the piece of equipment

you have chosen to demonstrate? If so describe what they are below:


10. Apart from the health and safety aspect, why is it important to keep the reception

areas tidy? Explain the importance using examples from your company


2.3 - Review your knowledge and understanding

Review your knowledge and understanding of working safely within your organisation,

the overall impact, the legislations / procedures in place to support you. Identify your

strengths as well as the areas you need to develop in order to work safely and

effectively:


2.4 – Make a note!

Take some time to make a note of your top tips and learning

outcomes gained during this qualification and your work experience.





SIGNATURE PAGE

Statement

All work completed within this workbook belongs to the learner and all

information provided is accurate and correct.

LEARNER SIGNATURE & DATE:

ASSESSOR SIGNATURE & DATE:

EMPLOYER SIGNATURE & DATE:

Documents

Workbook 2 - Working safely in a business environment workbook 2... · Workbook 2 – Working safely in a business environment ... Welcome! This workbook has been designed to support