Wilson Learning International was initiated 40 years ago in the US and is now the world’s biggest global executive development provider.

With more than 3.000 accredited trainers present in over 40 countries, Wilson Learning has been supporting leading organizations from all industries achieve measurable business objectives through Leadership & Management, Sales and Customer Service modular content supported by measurement and assessment know how and technology.

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Wilson Learning Bulgaria has been fully operative since Wilson Learning Bulgaria has been fully operative since early 2006 with a team of accredited consultants who own a valuable business and line management professional background and are able to conduct Development Solutionsin the local language.

Until today in Bulgaria we have successfully supported Until today in Bulgaria we have successfully supported financial, bank, pharmaceutical, FMCG and industrial organizations.

Mission...H l i l d i i hi f Helping people and organizations achieve performance

with fulfillment

Wilson Learning will integrate systems to link human capabilities and human capabilities and company strategy for business impact.

Areas of Expertise

Energizing People to be Developing Leaders with Character andSkill

Energizing People to be Successful and Fulfilled

Turning Salespeople into a Competitive Advantage

Impact of HPI Approach on Sales ProductivityImpact of HPI Approach on Sales Productivity

The Wilson Learning Sales Effectiveness Model

The Counselor Sales Approach and its Impact on Sales Effectiveness

•Salespeople received basic selling skills training•Salespeople received basic selling skills training

• Salespeople received consultative selling skills training (on the above skills plus a structured process for establishing a consultative relationship)

• Salespeople received the consultative approach plus specialized advanced consulting skills:- analysis of the impact of switching costs on a customer’s buying Decision- how to analyze a customer’s value chain

how to determine industry and customer critical success factors- how to determine industry and customer critical success factors- how to have a strategy-level discussion with senior executives

i iNegotiating to Yes

Based on the work of Dr. William Ury of the Harvard Negotiation Teamy gTeaches how to focus on the interests (as opposed to positions or price)Build skills in questioning, listening, problem-solving, persuading and

countering bargaining tactics.g g g

Sales Effectiveness Suite

The Counsellor SalespersonThe Counsellor SalespersonPhysician Focused Selling Counselor ProspectingThe Consultative ProcessThe Consultative ProcessConsulting with ClientsTurning Information into Sales: An Approach to Advanced DiscoveryThe Versatile Salesperson The Versatile Salesperson Negotiating To Yes Inbound Sales ExcellenceSales Advantage PortalSales Advantage PortalCreating Competitive Business Solutions

Aligning Sales Process with Business StrategyBuying Behaviors and Value Creating StrategiesBuying Behaviors and Value Creating StrategiesDiscovering Customer Critical Success FactorsLinking Your Customer’s Business ProcessesDifferentiating Business SolutionsDifferentiating Business Solutions

Customer Service Excellence Suite

Signature Customer Service: The Key to Customer SatisfactionManaging Signature ServiceManaging Signature ServiceInbound Sales Excellence (for Call centers)The Power of VersatilityThe Power of VersatilityConsulting with ClientsThe Consultative ProcessBuilding Relationship Versatility: Social Building Relationship Versatility: Social Styles at Work

The Wilson Learning Integrated Leadership Model

Growth Leader

Performance Leader Strategic Leader

L d hi Eff ti T i i S itLeadership Effectiveness Training Suite

Leader Navigator

Leadership Effectiveness

The Leader Manager

Leading For Performance

Performance Leadership

Leading From Within

Growth Leadership

Interviewing for Selection Coaching for Performance

Working Styles Managing Conflict

Communicating with Purpose Meeting Leadership Challenges

Leading For Growth

Leading in Challenging Times

Communicating with Purpose Meeting Leadership Challenges

Delegating with Confidence Managing Time Wisely

Motivating for Results Building High Performance Teams

Problem Solving Managing Styles in Conflict

Goal Setting for Success Reviewing Performance

Negotiating to Yes

Goal Setting for Success Reviewing Performance

Creating an Empowering Environment Taking Smart Risks

Creating Team Mastery

High-Performance Team workshopHigh Performance Team workshop

Managing Human Performance

The Leader Manager

Th L d M P ti

Leadership Management

The Leader- Manager Perspective

Leadership and Management IntegrationLeadershipFulfillment

“Why?”I i ti

ManagementPerformance

“How?”Cl ifi tiInspiration

ServiceStrategy

ClarificationFinancial Factors

OperationsBreakthrough

VersatilityAlignment

ImprovementConsistency

Accountabilityg y

Individual & Communication Effectiveness

• The Leader ManagerL di f G th• Leading for Growth

• Building Relationship Versatility: Social Styles at Worky

• Social Style Series • Leading from Within• Consulting with Clients• Consulting with Clients• The Consultative Process• UPFRONT: Persuasion through

Presentation

Assessment and Measurement for Selection and Development

Define St t i W k P filiDefine

Attract

Screen

Strategic Work Profiling

Realistic Job Previews

Performance-Based Interviews Screen

SelectTelephone Assessment

Performance-Based InterviewsAssessment Centers

HIREAssessment Centers

Pre/Post Measurement Tools

Develop

360 Feedback Development Centers

Certify

Retain

Leadership Coaching Career Planning, Succession Planning Organisational SurveysRetain

The Wilson Learning Difference

• Latest tested concepts

• Researched models and validated technology

• Complete range of products and capabilities

• Integrated custom solutions

• Results-driven learning

• Global reach, local responsiveness

• Distinctive subject-matter expertise

• Local language capability

• Measurement capability

Th k YThank You

Please contact us at:Please contact us at:Wilson Learning Bulgaria

Tel: 02/ 962 8659T l/f / 6 8Tel/fax: 02/ 962 8347

office@wilsonlearningbulgaria.com

www.wilsonlearning.com