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Mohammad Zaid http://iso-qms.blogspot.com/
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Why Quality Is Still an Exclusive Concept and What Isthe
Remedy?
Quality is exclusive. It is not common. No doubt.
The question is why it is so and what is the solution?
We have plentiful of proved quality theories affirmed both
quantitatively and
qualitatively. We saw many quality gurus checking in after
industrial revolution and
who authenticated with their own concepts the worth of
implementing quality system
in any organisation.
We came to know about the fundamentals of QC, QA, TQM,
Statistical methods ofquality control, Japanese concepts of Toyota
production system, JIT, 5S and many
more.
Still there is something which is preventing the implementation
of quality system in
organisations. Management is not serious, managers are not aware
of benefits of
implementing quality system and executives assumes it to be an
extra headache.
There are many reasons for this alien attitude. Few may be
applicable to only some
organisations, some will not be agreed upon at all by some
managers. But there is onemisconception that is widely spread and
is preventing the implementation of quality
system in organisations.
Misconception that Quality only involves increase incost
There is no doubt that Quality involves cost and higher quality
product means more
cost.
For thisCost-of-quality(COQ) is such a tool which makes quality
improvement
justifiable for just about every business organisation,
regardless of size, because such
systems do not require a major investment of resources.
COQ systems measure the cost of poor quality in an
organisation.
The COQ consist of
1. Prevention costs
2. Appraisal costs3. Internal failure costs
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8/3/2019 Why Quality is Still an Exclusive Concept and What is
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Mohammad Zaid http://iso-qms.blogspot.com/
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4. External failure costs
The higher the level of quality, the lower the cost of poor
quality.
The idea that the failure costs can be reduced through marginal,
discretionaryinvestments in prevention and even appraisal
activities is largely what makes COQ
accounting so meaningful to an organisation.
Implementing COQ systems is not an easy task. Roadblocks
frequently encountered
include:
Management does not allocate sufficient time and resources.
The "softness" of indirect quality cost data makes using those
data
controversial.
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Mohammad Zaid http://iso-qms.blogspot.com/
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Lack of training in quality concepts and group facilitation
methods makes it
difficult to lead or participate in cross-functional teams.
Quality concepts are often inhibited by financial concepts. For
example, quality
concepts are not budgeted, but rather managed and reduced by
investing in
prevention activities.
If companies can avoid such hurdles and implement COQ systems,
the benefits are
numerous. The advantages of having a COQ system include:
Quality data are more easily accepted because they are gathered
and analysed
with the accounting department.
The COQ system aids in the evaluation of capital investment
alternatives.
The COQ system helps justify and drive investments in prevention
activities,
which lowers quality costs.
The COQ system leads to the development of more advanced
performance
measures in the areas of customer satisfaction, production, and
design to better
target indirect quality costs.
Return on investment and sales are improved while reducing
costs.
Summary
A COQ system is a relevant quality management process that
organisations can use to
initiate and sustain their quality improvement efforts. Its
success should be judged by
quality costs reductions over time by management's commitment to
it and other
quality improvement initiatives.
For Article on Quality visit my bloghttp:/ /
iso-qms.blogspot.com/
Link to Previous Articles
1.
2.
3 Ms. | 5 Whys. | 5 Ss. | 6 Ms. | 7 Wastes. | 8D.
3.
Elements of resistance to Quality Management
15 Inspirational Steve Jobs Quotes
4. Misconceptions about the ISO 9000 family
5. Philip B. Crosby: Four Absolutes of Quality Management and
14-Step Quality
Improvement Plan
6. Benefits of Implementing a QMS
7. IS TQM A TOTAL SOLUTION?
8. ISO List
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Mohammad Zaid http://iso-qms.blogspot.com/
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9.
10.
Twelve Obstacles to Implementing Quality
11.
Quality Control Tools
12.
PDCA Cycle
13.
Top Quality Gurus
14.Quality management system - Summary of requirements
15.
Difference between Quality Assurance and Quality Control
16.
What is ISO 9000?
17.
Quality Glossary A to Z
18.
The Quality Control Audit - By Kaoru Ishikwa
19.
The eight principles of quality management
20.
Executive Summary of the 14 Toyota Way Principles
Toyota Production System
For suggestions & feedback contact me at
[email protected]
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