Who cares about business continuity plans? Your customers.

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    11-Apr-2017

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  • SSmmaarrttFFooccuuss

    WhyYourBusinessCantLiveWithoutaBusinessContinuityPlan(BCP)ByDavidMack

    When I mention to you the term, Business Continuity Plan (BCP),what thoughts enter yourmind?Perhapsyourplaniswellinplace,withdrillsrunacoupleoftimesayeartomeasureyourresponseandeffectiveness. Maybeyouhavebeenthinkingaboutthis,butrunningthedaytodayoperationstakespriority. On the other hand, what if your answer to the question is, Uhhhwhat is a BusinessContinuity Plan? Never fear, Iwill offer you a highlevel definition, and statewhy a BCPmust beamongstthetopdirectivesyouinitiatethenext12months,regardlessofyourcompanysize.Abusinesscontinuityplan,simplyput,answersthequestion,Howdoestheworldsee(yourcompanyname) as a relevant, functioning business entity in the event of a catastrophic break in businesscontinuity?

    Now,you,oryournetwork resourcemay read thisandsay,ThisBCP thing is justa fancymadeuptermforDisasterRecovery.Tobetruthful,DisasterRecoveryispartofthefullyfeaturedBCP.Thatis,a welldocumented BCP addresses unexpected events from simple environmental problems (e.g.electricalfailures, ITsystemcrashes)topersonnelproblems(e.g.75%ofyouremployeesareoutwiththeH1N1virus,ortheshopisonstrike),uptoyes,theF5tornadoorTheBigOneontheHaywardorSanAndreasfaults.ABCPisnotadocumenttobeconjuredupoveraweekend,ortobepushedtoyourITStaffasabusyworkassignment.ABCPisanexecutivelevelplan,andrequirestimeandcarefulplanningtobuild,andtomaintainitseffectiveness.ThemaingoaloftheBCPshouldbetodocumenthowyouremployeeswillcommunicate,howtheywillcontinue performing their roles, andwhere theywill do so. The scope of BCPs very diverse, as aninsurancebrokermayhavedifferentgoalsthanthatofanautomobiledealership,forexample.TheelementsofaneffectiveBCPconsistofApplications,Data,Servers,Power,Peripherals,andPeople.

  • SSmmaarrttFFooccuuss Ofall theelements, itwillbeyourpeoplewhowillbe themostdifficult tobuildaBCParound. Forexample,youcandecidewhereyourdatawillreside,andwhereyouwillhaveaccesstocomputerswithpowershouldanunforeseeneventtakeplace,butwillyouremployeesreallybethinkingaboutcomingtoworktomorrowiftheirhomewasdemolishedtodaybythat9.1earthquake?MaybeyourBCP iswelldocumented,withspecific instructionsonthewhereandhowyourcorporateassetswillbeallocated. PerhapsthisreadingwillgiveyoutheshotacrossthebowneededtobegindiscussionswithyourITsquadgoinginto2012.Ineithercase,Congratulations!Ifwehavemanagedtoconfuseyoumorethanever,butyoufindvalueinourmessage,wearehappytoreferyoutooneofouroutside trusted resources,who can help you answer the question, How does theworld see (yourcompanynamehere)asarelevant,functioningbusinessentityintheeventofacatastrophicbreakinbusinesscontinuity? Theywill learnhowyouconductbusinesswithyourcustomers,andwithyourapproval,develop aplan you can immediatelydeploy today,with scale toward addressing themostcatastrophicofpossibilities.DavidO.Mack isaCiscoCertifiedNetworkAssociate forSmartConnectTechnologies, Inc. Tocontacthim, call 916 440 1213, or email at askus@smartconnecttech.com. You can reach their website atwww.smartconnecttech.com.