WhitePaper - Next Generation of Sales Tax Solutions

8/14/2019 WhitePaper - Next Generation of Sales Tax Solutions

1/11

All You Need is a Mouse

Investor Relations: [email protected]

Media Contact: [email protected]

General Information: [email protected]

Phone: (800) 851-8226

Fax: (432) 339-6044

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IINNTTRROODDUUCCTTIIOONNOne of the more commonly recurringincorrect perceptions in running onlinerelated businesses is the notion thatsales taxes are not due on Internettransactions. It should be clear from

the outset that Yes, retailers are

responsible for sales taxes on Internetbased transactions; Yes, retailers mustprovide clear auditable trackingmethods of their transactions, through

the entire life cycle of the transaction;and No these requirements are notrelevant to large businesses only, theypertain to retailers of all categories andof all sizes.

The original misperception originatesback from a 1992 Supreme Courtruling, known as the Quill case. TheQuill case was determined in the pre-Internet arena, but was subsequentlyapplied to online transactions becauseof the similarity in circumstances. In

Quill, the Supreme Court stated that itwill not enforce sales tax rules. Onerationale for the ruling was that of theundue burden. In other words,because of the inherent borderless

nature of Internet transactions eachtransaction has the potential of beingsubject to any-one of the over 7,400

taxing jurisdictions in the U.S. alone.The Supreme Court stated that taxsystems are so complex, and there areso many jurisdictions, that it would bean undue burden to require retailers to

be familiar with each and every

jurisdiction, and comply with all of thedifferent rules and jurisdictions. TheCourt was very explicit though to saythat sales taxes do apply to these

transactions, the court merely refusedto enforce the rules.

Obviously, lack of compliance is quickto follow failure of enforcement. As aresult retailers have traditionallyfailed to calculate, collect and pay salestaxes owing on Internet transactions.Many confused this lack of collectionwith the Tax Moratorium Act that wasenacted in 1998. The Moratorium Acthas nothing to do with Sales taxes.The Moratorium Act merely stated that

no new taxes could be created onInternet transactions. This MoratoriumAct was enacted in response to ideasthat politicians started floating forcreating new types of taxes especially

for the Internet, such as InternetAccess tax or bit rate taxes. But theTax Moratorium Act was very explicit to

have no effect upon existing taxes,such as Sales taxes. States did notenforce Sales taxes for much morepractical reasons: there just was notenough activity taking place on the

Internet the dollars were simply not

there.

In the last two years both these

variables have completely changed.There is much activity taking place. Infact, studies are showing that nearly$20B will be left on the table in 2005 asa result of uncollected taxes onInternet transaction.

State governments have also beenoperating in the red, and haveempowered their agencies to seek newsources of revenue. They need to act,and act fast.

Re tailers have

tra dition a lly fa ile d

to ca lcu late , collec t

and pa y sa les t axes


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To address these circumstances and

respond to the Quill ruling, statetaxing agencies banded together todraft and sign the Streamlined SalesTax Agreement, where emphasis isplaced upon rule uniformity andsimplification of compliance. The

states hope that with this process inplace, Congress will pass legislationwhich will expand the long armcapabilities of the court system, toreach out to out-of state retailers.The SSTP came into effect on October

1st

, when a dozen states formallyratified rules reflecting those rulesrequired under the SSTP, withanother six states being in partialcompliance associate members.Nearly all other states have signedthe SSTP contract, but it will takethem some time until they fully

implement the rules.

Sales tax compliance does not begin and

end with the SSTP however. Current

Sales tax rules also apply to online

transactions. State taxing authoritiesare aggressive in enforcing existingrules, and not waiting for SSTP to

come into effect. Barnes-&-Nobles,Borders.com and OfficeDepot foundthis out the hard way via back-taxes,interest and fines imposed uponthem. Thousands of consumersnationwide were recently invoiced for

taxes they did not pay whenpurchasing cigarettes through theInternet. Under Internet Sales Tax

Fairness rules, companies are findingthat they need to register and pay

sales taxes if they want to sell to

state governments.Small companies, with revenue in the low

millions, are being hit with audits andpenalties of tens of thousands of dollars

for failure to collect taxes. Then there is

the offer that cannot be refused start

collecting now, and receive an amnesty

for failure to collect in the past.

The bottom line is that sales taxcompliance is a real issue,independent of the SSTP. Retailersneed to be aware of this issue, and

address it heads on. It is not one ofthose situations that you can begforgiveness after the effect you willowe penalties and fines for failure tocomply on a timely basis.

Fortunately, there are solutions thatcan help you address this issue. Infact, Next Generation Solutions thatare being introduced into the marketpromise to make this apainless process, providinga simple, cheap, reliable,

accurate and effectivesolution that operates in acompletely automatedmanner, so that businessowners can focus upongenerating business, ratherthan on whether or not

they owe taxes, how much,when and to whom.

The perfect Next Generation Solutionwould be (i) hooked straight into yourtransaction engine; (ii) provide the

information necessary to assure thatthe correct tax is being calculated;(iii) save the transaction and tax data

for further reference; (iv) be hooked

into systems that will allow it to trackthe transaction through its life cycle;so that (v) any changes made to thetransaction are reflected in thesystem; (vi) on a periodic basis asmay be determined by statutes and

regulations compile the datanecessary for filing; (vii) generate areturn and report necessary forcomplying with statutory filingrequirements; (viii) make the returnavailable for review and approval by

the retailer; (viii) file the returnautomatically and electronicallystraight into the systems of the statetaxing agencies on the required date,helping the retailer avoid fines,penalties and interest associated withlate filing; (ix) obtain from theretailer funds necessary for payment

of tax proceeds; and (x) pay the

taxes owing on a timely basis,applying electronic funds transfermethods to assure timely payment atthe last possible moment without

incurring penalties for late payment.

This p ape r is ded icate d to providing

a review o f the Next Generat ion Solutions,

how they provide c ompre hen sive s olut ions

and e ntire ly remove the burde n of

com plianc e a nd a udit ing from the re ta i ler.

Why, and how, are the

Next Gene ration Tax Solutionsthe True Comp lian ce Tool?

to address all sales & use tax requirements,


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FF IIRR SS TT GGEENNEERR AATTIIOONN SS OOLLUUTTIIOONNSS FFOO RR TTHHEE SS AALLEESS TTAAXX MMAARRKKEETT

A typical sales & use tax transaction can be broken down to different elements.These include the following components:

Tax determination . This element consists of being able to determine, in real time, what is the relevant jurisdiction thatgoverns the transaction, drilling down through the rules of taxation of the given jurisdiction, figuring out the correct tax

rate, and applying it, to render an accurate tax calculation. The tricky part of this element is being able to perform thesefunctions in real time.

Transaction Tracking . Sales & use taxes are not determined just upon the tax calculation at the point of thetransaction. There are many events that can occur after the point of authorization which could impact the final taxesowing. For example did the product ship? (if it did not no taxes are owing); was part / all of the purchase returnedat some future date (if the product was returned no taxes are owing on the purchase); was the transaction subject tosome form of an exemption (if it was, was a certificate of exemption completed to substantiate eligibility for theexemption)? All these are events that can occur post transaction, but before the date for filing of the tax return.

Filing of the Return . As with any form of taxation a form needs to be filed with the taxing agency, which provides all

of the data relevant to the specific taxes being filed. These include data pertaining to the identity of the retailer (who isperforming the filing); gross revenue; tax exemptions; returns and refunds; taxes owing; and to which jurisdiction(including local jurisdictions, such as counties, cities, and special local taxes (stadium, public transportation, etc).

Proceeds . The bottom line of any tax is that of the proceeds that are actually being remitted to the taxing jurisdiction.These need to reflect the amounts owing, as specified in the tax return. While we oftentimes attach our check to thetax form, the actions of filing of the return and paying the taxes owing are two distinct actions. Anyone who, in recent

years, has proceeded to electronically file their personal taxes can attest to this they file the return and separatelyproceed to transfer taxes owing under some form of electronic funds transfer.

Audit . The life cycle of a transaction, and the taxes owing upon it, does not end upon the successful filing of the taxreturn and payment of the taxes owing. Unfortunately, there is a need to be able to respond to a request for an audit,to reassure the taxing agency that indeed taxes were calculated correctly, were all accounted for, and that the correct

forms were filed, and proceeds paid in a timely manner. Audit standards require the retailer to maintain comprehensive

reports and trails of the entire life cycle of the transaction, to support and substantiate each decision and action betweeninitiating the transaction through the final payment of taxes.

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First generation technology solutions have beenaround for nearly twenty five years. These solutionstend to focus upon any one of these elements ofcompliance, and provide a solution for only one. Forexample, they might focus upon tax calculationfunctions or completing tax forms. They will typicallynot be able to provide a solution for multiple elementsof compliance without some sort of external support.

These can ge t to be quite sop his t ica ted

For example, users of SMB financial programs are allfamiliar with the fact that these programs can printout their tax forms. However these programs do notconnect to the up-front element of the transaction. Inother words, standard financial programs do not havethe ability of connecting to a shopping cart, andprovide tax determination in real time when the

consumer is authorizing the transaction. In addition,these systems will typically not be able to performelectronic and automated filing of the tax return they will provide a hard copy of the printed form. Thisrequires the retailer to still sign the form (afterchecking the data); write the check; insert both intoan envelope and make sure they mail it in a timelyfashion.

Another example is that of tax calculation engines.While these can get to be quite sophisticated,following complex lines of logic and performing highlycomplex series of functions in real time, they arelimited in scope to their ability to perform taxcalculations alone. These systems will typically nothave much, if any memory required for tracking atransaction through its life cycle, and will require back-

end ERP systems to perform the other elements ofcompliance, such as performing tax filing oraddressing audit requirements. One should notconfuse the sophistication of such tax calculationengines, with their limited cross functional capabilities.

The re ta i le r needs to pe rform these func t ionsNotwithstanding the complexity and sophistication ofthese tools, the fact that they cannot perform the full

scope of functions required for compliance means thatthe retailer needs to perform these functions. Eitherby way of creating bridges between differenttechnological solutions that were not intended ordesigned to talk with each other, or bridge themmanually. Any of these solutions means that FirstGeneration Tax Solutions do not solve the pain of taxcompliance. Inherently, they are more complicated touse, more expensive to implement and maintain,require much resources to operate and, will thereforetend to break more easily and frequently.


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NN EEXXTT GG EE NNEE RRAATTIIOO NN SS OOLLUUTTIIOONN FFOORR TTHHEE SS AALLEE SS TTAAXX MMAARRKKEETTConversations with CEOs CFOs andany other c-level executive allindicate that these people are awareof sales & use tax issues that facetheir company, how difficult it is tocomply, and has heard horror storiesof audits, fines an penalties.

A survey of CFOs of small companiesfound that they spend, on average, atleast 2 hours per sales tax return, per

filing period. This number increasesdramatically as the size of thecompany grows and revenueincreases.

This presupposes that they havegood First Generation Solutions.Even with good First GenerationSolutions in place, companies of allsizes spend many employee workhours in making sure that data isprocessed accurately, and transferredfrom one solution to another. A

survey of small business managersfound that they spend a couple ofhours a day in transferringtransaction and deposit data intotheir financial systems.

Larger companies were found to havemany FTEs dedicated to thesefunctions. This data processing isnecessary to address the back endfunctions of tax compliance reporting, filing and auditing.

This high level of involvement,activity and knowledge is a strong

indicator that something is wrongwith the system. Are these peopleconcerned with how authorization isprocessed by the financialinstitutions?; do they even know whoall the players are in a typicaltransaction authorization process?No! and neither should they.Business executives should have tofocus on building their business, and

not on figuring out their response tothe state tax auditor, explaining whya software developer does not know

why a business must distinguishbetween a customer who purchasedtheir doughnut at the counter, orordered it while sitting at a table.Nor should they be treated ascommon thieves because they paid

the correct taxes, just to the wrongcounty.

Recently, Next Generation Solutions

have started to emerge into themarket. The goal of Next Generationtax compliance solutions is to remove

the pain typically associated with taxcompliance, and, as a single source,provide for a single solution thataddresses all the elements required

for compliance. Next GenerationSolution are deigned to automateprocessing of repetitive and timeconsuming tasks, and eliminatingdata and system gaps. This is a longwinded way of stating that NextGeneration Solutions provide for aseamless solution, which removes theentire burden of compliance from theretailer. By using a Next Generation

solution, the retailer should bereassured that all their needs toaddress compliance are being taken

care of, and they can focus upontheir main goal, that of generatingbusiness.

The importance of Next GenerationSolutions is best understood in lightof the sense of complacencycompanies are lulled into when, asmodern businesses, they usetechnologies to help management

work more efficiently. Managementtends to set a goal of figuring taxeson transactions, and these First

Generation Solutions achieved thatgoal. Management mistakenlyassumed that using some form of taxsolution achieves the goal of accuracy

and efficiency. The availabilityand use of First Generation Tax

Solutions tends to lull the businessowner to believe that they havetaken sufficient steps to maximize

efficiencies and reduce liabilities.

A su rvey of CFOs of sm all co mpa nies

found that they spend, on averagat least 2 hours per sales tax retur

per filing period.


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In fact, tax auditors will not forgive a

retailer for incorrect taxes calculatedand paid, even if a reliable FirstGeneration Solution was in use andrelied upon.

For many organizations, the use ofpaper forms or First Generation TaxSolutions may lead to millions ofdollars in increased costs each year,hard and soft costs. Companies thatutilize Next Generation Solutions canachieve significant benefits on manylevels. For example, they can reduce

costs of capturing data from onesystem and converting it to another;improve accuracy and reliability ofinformation; cut down on costsassociated with maintaining complexaudit trails and responding to audit

requests; and achieve higherconsistency overall in informationgenerated and used by the systemsand management in their decisionmaking processes. It is especiallyperplexing given that the end results

of First Generation and NextGeneration Solutions appear similar both end with a tax return that isfiled with the taxing authority, andtaxes paid. However Next GenerationSolutions work on many different

levels, increasing the reliabilityand reducing the overall cost

of the entire process.

For example,

First Generation Solutions thatgenerate tax forms, means

that these forms need to be printed,

reviewed, signed, inserted into anenvelope, and mailed in a timelymanner. In addition to these hardcosts, there are soft costs, which aremore difficult to quantify. Formsengines might save some time by

eliminating manual entries, howeverthey do not save time over fullyautomated systems. For example,printed forms require higher levels ofreview maintenance and humanintervention, to distribute, complete,

physically manage, and store. Theinformation in the form has limitedaccess and visibility limited to thoseindividuals with actual access to thephysical document. A NextGeneration Solution should perform

all of these tasks electronically andautomatically. By automaticallygenerating and performing an e-filingon behalf of the retailer, and storingthe form in information systemsreadily available to the retailer, the

Next Generation overcomes all thosedeficiencies associated with printedforms. The retailer need not beconcerned that they have to activatethe function enough time in advanceto accommodate internal review andapproval processes as well as postal

delivery delays.

Printed Forms also do not indicateincorrect or incomplete data untilphysically reviewed. More concerning

is that printed forms can be modified

or changed

erroneously orintentionally, sothat even if the formis generated electronically

from a First Generation Solution,there is no guarantee that it will notbe changed, and filed with theincorrect data. More concerning that the correct return be filed withthe incorrect agency, or the incorrectform will be filed any of whichmight automatically trigger an audit.

Electronic forms of Next GenerationSolutions have built-in, auditable,internal rules of logic that preventthese types of errors and events fromoccurring. In effect, the systemsreceive all data directly from the

transaction engine and transactiontracking engine, assuring the use ofonly transaction data, withoutexternal intervention, and that it isfiled on time, to the correct recipient.While Next Generation Solutions will

allow manual bypasses, these aremore difficult to implement, and willalways record and indicate not onlywhat change was made, but bywhom, and when.

A reproducible, auditable trail is the

true differentiator between FirstGeneration Form Filing tax solutionsand those of fully automated NextGeneration Tax Solutions.

Next Generation Tax Solutions arethe true sales and use tax compliance


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engines. The ability to determine theaccurate tax rate in real time,

factoring complex issues such astransaction nexus where thetransaction takes place, and taxabilityof the given product on a line by lineitem basis in that given nexus, is butone of the issues the engine needs toaddress. Another point of complexityis the ability to provide transparent,valid audit trails, providing

documentation for each and everydecision pertaining to the transactionmade at any given point of timeduring the life-cycle of thetransaction. The Next Generation

Tax Solution provides a unified,single point of access, data-set thatseamlessly integrates with all taxcalculation, collection and paymentmodules, rather than requiring

different audit trails for each of thesesteps, leaving to the auditor the act

of reconciling these different trails,hoping that the benevolence of theauditor will lead to the desiredresults.

Next Generation Solutions shouldfocus upon flexibility, maintainability;integration and reliability. Performingonly two or three of the functions

associated with tax compliance, whileadmirable and more advanced than

what First Generation Solutionstypically provide, will still not achievethe goals of the Next GenerationSolution. The solution needs toperform all four of the functionsunder one package. The NextGeneration Solution should be flexibleenough that it allows for adaptabilityacross different systems, allowing to

address many different needs of theretailers.

In sum, the perfect Next GenerationSolution would be (i) hooked straightinto your transaction engine; (ii)provide the information necessary toassure that the correct tax is being

calculated; (iii) save the transactionand tax data for further reference;

(iv) be hooked into systems that willallow it to track the transactionthrough its life cycle; so that (v) anychanges made to the transaction arereflected in the system; (vi) on aperiodic basis as may be determinedby statutes and regulations compilethe data necessary for filing; (vii)generate a return and report

necessary for complying withstatutory filing requirements; (viii)make the return available for reviewand approval by the retailer; (viii) filethe return automatically and

electronically straight into thesystems of the state taxing agencieson the required date, helping theretailer avoid fines, penalties andinterest associated with late filing;

(ix) obtain from the retailer fundsnecessary for payment of tax

proceeds; and (x) pay the taxesowing on a timely basis, applyingelectronic funds transfer methods toassure timely payment at the last

possible moment without incurringpenalties for late payment.

The s olution ne ed s

to perform all fourthe functions underone package.


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NN EEXXTT GGEE NNEE RRAATTIIOO NN SS OOLLUUTTIIOONN WWHHAATT FFUUNNCCTTIIOONNSS SS HHOOUULLDD TTHHEEYY PP EERRFFOORRMMSo what should a retailer be looking for in a Next Generation solution? What type of functionality is it reasonableto expect that these new services provide? What can you reasonably demand of your technology provider?

Single Solution. Sales tax compliance requires

multiple operations. Starting at the beginning figuring out what is the relevant jurisdiction and

rules, and calculating taxes in real time. But it does not endthere what about the back end functions of compiling allof the data, completing the tax return, filing the return andsending in the proceeds? Why should these functions beperformed by three different software packages? A singlepackage should be required to provide a complete solutionto all of the se elements of compliance.

Easy Integration. Do you need to hire an army oftechnical professionals to figure out how to integratethe solution, and hook it to your shopping cart /

cash register? Obviously the answer should be no. There isno reason that the technology solution require more than acouple of hours (if even that) in set-up, installation andcomplete integration with your entire commercialenvironment.

Zero Maintenance. The problem about sales &usetaxes is that the rules change on an extremely

frequent basis. This means that First Generationsolutions require monthly updates and maintenance. Whenyou factor in receiving the updates (which are not free),integrating them and updating the system this is a highlyexpensive proposition. You should not be concerned that

you will be paying fines because someone failed to updatethe systems at the beginning of the month. NextGeneration Solutions have automated updates so that youcan rest assured that your systems are up-to-date,calculating taxes based upon the most current rules.

Transaction Tracking. Transactions, by their very

nature are dynamic creatures. Comparing a picture ofa sales transaction at the point of sale and at the pointof reporting your taxes will in all likelihood show manychanges. Changes that could result from product returns,credits, refunds, exemptions, discounts, and so forth. Thesechanges have to be reflected in the final count. Solutions thatare dedicated to tax calculation functions only do not providethis higher level of transaction tacking. Next Generation

Solutions need to track this data to assure accurate reporting,making sure that you get credit where credit is due.

Audit Reports. Who is not afraid of Sarbanes-Oxley?Personal liability attaches today for failure to track

data that your company should be tracking. Relyingupon multiple solutions to store different elements oftransaction data creates a disjointed audit trail that will notpass muster. With a Next Generation Solution that tracks atransaction through its entire cycle you kill a second bird with

the same solution you automatically obtain a single seamlessaudit trail for your SoX compliance needs.

Real Time Data. We are living in an information age.Information has to be available to the decision makersin real time so that decisions can be made instantly, inreliance upon accurate information. Any delay inreceiving information places your competitor with a

competitive advantage. Gone are the days where you can sitand wait for 12 hours from the time you submit a request forinformation, and then spend 3 hours trying to figure out whatthe report says. Data should be provided in real time, easy touse and easy to understand formats. It should be intuitive, so

that you do not need a degree in statistics and computerlanguages to analyze it.

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Automation of manual processes. If you havepeople sitting and manually performing technicaland repetitive tasks, you have an antiquated

system. The modern technical solution should automatethese tasks for you, and should be designed so that it can

automate any such task that it is not already pre-designedto perform. Even tasks that, until recently, you were toldcannot be automated.

Electron ic Filing. No system should require you toprint out your tax forms, sign the form, print out acheck, staple them together and put them in the

mail with enough time in advance to accommodate postal

delays. Your income taxes are being filed electronicallytoday on the last day of filing, without having to stand inhour long lines at the postal office. Why not your sales taxreturns? The Next Generation Solution should handle back-

end electronic filing, regardless of the state to which filing istaking place.

Fully redundant, high secure, highly scalablesolution. Do not compromise on the security ofthe system would you agree to take paymentsfrom your customers in a non-secure environment?Reliability, security and the ability to handle any scope of

transaction should be fundamental to any tax compliancesystem you use. Do not trust the sales person on theirword they will typically not know what makes a systemsecure and reliable. Make sure that the system has

undergone extensive testing applying stringentrequirements, such as ISO 2000 or NIST.

Low Cost. All this is available in cost effectivetools. You do not need to pay high fees for NextGeneration technology solutions that provide all of

the above features. A good Next Generation solution is builtaround scalability and automation, ease of use withoutcompromising upon quality, all of which mean that the costs

associated with using the solution are low, cost savings thata sophisticated vendor will share with their customer base.

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SS UUMMMMAARRYYSales & Use taxes are not bound to disappear they willstay with us for as long as these taxes are an acceptedmethod for funding of government activity. State and localgovernments will not allow an entire, substantive, stream ofcommerce continue its commercial activity tax free, unlessthere is a conscience decision that these transactions are tobe managed tax free. States are starting to come down

with a heavy step to enforce taxes in this environment.

Those who believe that the failure of local governments to

effectively collect taxes on Internet sales indicates that theInternet is a tax free haven, do not truly understand theonline environment. It is important to realize that truecommercial activity of substance on the Internet is a very

new creature less than five years old. Before 1999 -2000, people were still afraid to conduct commercial activityon the Internet it was new, and people did not understandhow the Internet operated. Consumers were concerned toinsert their credit card number necessary to makepurchases online. Till that time period, the Internet was

predominantly used as a marketing tool, web sites werefancy brochures, which provided a telephone number for the

consumer to call in with their order.That phenomena has changed in recent years, and with it,the attitude of local governments in their approach towardsenforcement of sales tax rules. Governments cannot allow

billions of dollars to go uncollected under existing tax rules,because that will nullify their ability to increase taxes inother arenas. Accordingly, they have taken steps in recentyears to increase their enforcement efforts tactically andlegislatively. Such catch-up steps are typical of governmentauthorities, which are constantly running to catch-up with

recent business trends. The fact that they are only severalyears behind the curve is a feather in the cap, showing that

they realize the importance of this arena.

In parallel to the increase in government enforcementactivities, technology providers are improving their ability tomeet the needs of retailers to balance between theseemingly conflicting interest of minimizing resources andfocus upon compliance needs, without compromising uponquality of compliance. The currently emerging NextGeneration Solutions are filling those needs. They areincreasing efficiencies, reducing human intervention in the

process, and leveraging upon seamless automatedprocesses to reduce cost. The automated processes arealso operating to increase reliability and accuracy, reducelead time necessary for filing and paying taxes, as well as

addressing the ever increasing requirements for seamlessand reliable audit trails. A reproducible, auditable trail isthe true difference between First Generation form filling taxsolutions and those of the Next Generation Tax Solutions.Next Generation Tax Solutions are the true sales and usetax compliance engines. They develop the data; gather it

from the transactions, and address all requirementsimposed by state and local governments, including

reporting, tax payment and transparent accurate andreliable audit trails.

If we pa rap hra s e from the old a da ge : SELLER BEWARE.

The bottom line though is that the burden is uponretailer to make their choice. Tax auditors aenforcing the rules with increasing vigilance, and dnot accept excuses for failure to collect and pay sal& use taxes on a timely basis.


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Documents

WhitePaper - Next Generation of Sales Tax Solutions