KEY CAPABILITIES

• Comprehensive civil infrastructure asset management solutions.

• Network-wide integration of civil assets and enhancement of existing management systems.

• Balanced Scorecards and operationalization of strategy to achieve and sustain results at all organizational levels.

• Organizational Strategy (mission, vision, SWOT/SLOT analysis, etc.) and long-term planning.

• Performance measurement, benchmarking, and frameworks for adapting best practices and continuous improvement.

• Change Management and transformation of organizational culture.

• Resource allocation optimization and portfolio management.

• Complete life-cycle engineering management for civil infrastructure projects.

• Project/program evaluation, monitoring and post-evaluation.

• Entrepreneurship and skills development for communities.

• Microfi nance and specialized studies for community development.

• Feasibility studies for new products/services and marketing strategies.

• Competitive intelligence & data mining.• Product life-cycle development framework.• We leverage our global reach to create partnerships

that bring a lasting value to your organization.

WHAT WOULD YOU LIKE TO IMPROVE OR DO DIFFERENT? Imagine a fi rm fl exible enough to truly meet your needs; one well rounded enough to fi nd the solutions you’ve always dreamed of. 4M Global Inc. is a pre-eminent management consulting fi rm uniquely positioned to provide cutting edge strategies to individual leaders, businesses, organizations and communities. We leverage our diverse talents of engineering, strategic management, fi nance, and community development expertise to partner and offer lasting solutions to our clients. We ask the tough questions and we listen intently. We collaborate closely to identify our clients’ most critical challenges and help them develop the most optimal and sustainable solutions. Whatever your goal may be, 4M Global will be there every step of the way to help you reach it.

SERVICES:

• Civil Infrastructure and Asset Management

• Strategy and Performance Measurement

• Project Management

• Community Development

• Customer Service and Research

• Sales and Marketing

CIVIL INFRASTRUCTURE ASSET MANAGEMENT SYSTEMSCivilization as we know it cannot be without sound civil infrastructure. Transportation and municipal infrastructure are the very backbone of quality of life of communities. Yet, in every corner of the planet citizens are screaming foul as governments cut down funding for infrastructure and level of service deteriorate due to increased demand, poor upkeep, and ineffi cient operations of public agencies. Transport/municipal agencies face increasing demand for services, growing population, increasing congestion, aging infrastructure, and escalating costs. Asset management is an indispensable response to these challenges. A mature asset management will ensure optimal and long-term sustainable use of resources, performance driven operations, clear accountability, transparency, and effective communication of outcomes.

4M Global will work hand in hand with your organization throughout all phases of implementing or upgrading asset management. Our approach starts with a gap analysis. We will conduct an organization-wide assessment of users’ needs, and map “AS IS” business process. We will then develop a proposed “TO BE” business process model that will achieve effi cient and performance driven operations. We will work with you to design and implement a strategy that will address all prioritized defi ciencies to achieve the “TO BE” business model. The implementation will address areas such as business processes, organizational re-structuring, data/information needs, inventory condition assessments, asset deterioration modeling, data management and analysis tools, including resource optimization, database, applications, etc. Other key areas include performance measurements, and asset valuation, asset location referencing systems, and mapping capabilities (GIS and GPS data protocols). We are leaders in Change Management Strategies to effectively transform your organization into the “TO BE” business culture. We will assist with piloting plans and roll-out of the full scale asset management solution.

STRATEGY AND PERFORMANCE MANAGEMENTSenior executives consistently name strategy execution as their most pressing management challenge. 4M Global will work with your organization in creating organizational mission, vision, and identify strategic priorities aligned to your goals. In addition, 4M Global uses proven management frameworks such as Balanced Scorecards and Strategy Maps to ensure that you can successfully operationalize your corporate strategy.

Strategic planning is designed to help organizations respond effectively to new situations. It is a disciplined effort to produce fundamental decisions and actions shaping the nature and direction of an organization. These decisions typically include the creation of the organizational structures that utilize information and technology to support people and processes, providing a platform for long-term sustainable growth. On the other hand, Performance measurement is an indispensable tool that is used to achieve results-driven management, empower employees to make right decisions, provide mechanisms for accountability, and maximize overall productivity. Without measurement an organization has no feedback to steer its core operations towards the strategy.

4M Global works hand in hand with our clients’ to design optimum performance measurement system, and monitoring and feedback frameworks. The management frameworks developed by 4M Global drive higher standards of competence, productivity, and accountability in your day-to-day operations and capitalize in recent innovations to increase stakeholder value.

4M Global will work with you to design Change Management Strategies to effectively transform your organizational culture into the “TO BE” business culture.We will pilot implementation through full-scale roll-out of the asset management plan.

The 4M Global approach starts with a users’ requirements study, map out “AS IS” business process, and develop a proposed “TO BE” business process model that will realize a more effi cient and optimal business operations.

PROJECT MANAGEMENT AND PROGRAM EVALUATIONIn this day and age of technology and innovation, large and complex capital projects should not fail. Yet, many projects still fail to meet their ultimate goals of impacting the intended community needs. Large and complex projects need planning and sound management approaches to ensure that outcomes will meet the specifi ed requirements within desired time and budget.

In today’s interconnected and globalized world, countries and communities are seeking to become more competitive, transparent and responsible to citizens’ needs. Citizens are pushing for more accountability, transparency and best use of public resources. Resources are limited and elected governments and public enterprises want to optimize their operations and show the impact of their actions to communities.

4M Global Project Management and program/ post-project evaluation expertise will provide your organization with planning, designing and implementing project management, post-project evaluation and reporting tools, and project performance and results measurement systems.

4M Global approach for program and project management is a participative approach. We work hand in hand with people, communities and organizations throughout programs and project life cycles. We will design instruments to support project initiation, planning, execution, monitoring & controlling and closing. Our diverse experience and background give 4M Global a unique perspective to successfully implement innovative methodologies.

COMMUNITY DEVELOPMENTPoverty is real in many parts of the developing world. Experts note that poverty can be eradicated either by directly putting the resources into individuals and households or by using the same resources to develop the environment in which individuals and households live. The best methods provide the opportunity of enabling people to participate in public decision-making and to achieve greater long-term control over their circumstances. In addition, participatory community development activities can help build capacity in those communities. Achieving these goals requires advocating, capacity building, strengthening local institutions and implementing basic infrastructure for socioeconomic development.

4M Global will use multidisciplinary teams, partner with local stakeholders such as service providers and sectoral ministries to enable them to assume an effective role as promoters of local development. Our focus include initiatives to empower and facilitate communities to improve their social and physical environments; address disadvantages and overcome social exclusion; empower and build civil institutions and social capital; and mobilize communities in decision-making and problem solving. Such initiatives will infl uence community local conditions, improve equity, and target structural changes of the environment rather than individual.

The diverse experience and rich background of 4M Global partners give us a unique perspective to successfully design and implement community development programs with guaranteed success.

4M Global approach is a participative approach of working hand in hand with people, communities and organizations throughout programs and project life cycles.

4M Global will contribute to build empowered communities where residents hold a common vision of their collective future.

Our team takes pride in our ability to mould and develop approaches for specifi c client needs. We offer a broad range of industry and multi-disciplinary point-of-views that add value.

CUSTOMER SERVICE AND RESEARCH4M Global understands that any strategic advantage is won or lost in customer service delivery. Our team will assist you by closing gaps and achieving improvements that deliver demonstrable and reportable returns. By using 4M Global methodologies, we can help you build a customized roadmap that sets the right balance between cost, quality, and revenue for your business and customers. Our team recommends customer service solutions that you can use, taking into consideration available resources, budgetary constraints, organizational impact and existing technologies.

We offer benchmarking services to assist companies in ongoing performance measurement and best practice discovery. Our team also performs regular studies of customer service operations to support new innovations and process improvements. 4M Global research expertise provides critical information about customer perceptions of products and service standards, image, and much more. Primary focus for customer research will cover gap analysis, local and global customer satisfaction, performance measurement of service offering and emerging consumer needs.

Key Areas of Specialization

• Customer surveys, focus groups and transactional surveys

• Customer service performance diagnostic and operational improvement

• Customer service innovation & best practice discovery

• Customer service performance measurement & benchmarking

• Customer service market research

• Call centre development strategy and operational review

SALES AND MARKETING Global emerging markets are becoming big players in the world today. As development of these economies take hold, companies must be ready to effectively capitalize on these markets in an ethical and profi table ways with clear plans to generate sustainable and profi table growth.

4M Global integrated marketing strategy backed by solid research can achieve signifi cant performance. Without thorough planning, complete research and, tracking and analysis of data, any marketing effort will likely fail to achieve the set organizational objectives.

Key Areas of Specialization

• Feasibility studies for new products/services or expansion of existing markets

• Design, development and implementation of marketing strategies, and sales channel management

• Brand strategy and delivery and product life-cycle development framework

• Competitive intelligence & data mining

• Customer Relationship Management (CRM)

• Building long term customer loyalty

• Corporate branding and public relations management

WHY CHOOSE 4M GLOBAL INC.?4M Global Inc. focuses on the needs of our clients to bring them the highest possible value by empowering them to achieve sustainable and innovative solutions. We are committed to fi nding the most cost effective solutions, based on mutual trust, responsibility and accountability. We guarantee measurable performance.

OUR APPROACHWe go through a process of identifying problems that will make the most impact when solved. We take an overall, independent, and fact-based view of a client’s performance. We approach the issues at a broader base, we use facts discovered during our analysis without any infl uence of management or employees and without bias. We assess the client’s history of results with a critical view. Real facts and numbers clearly communicate the fi ndings. We build our case based on the verifi able and auditable fi ndings. We are confi dent of communicating those fi ndings and recommending solutions that will solve the problem.

WE USE INTERNAL AND EXTERNAL TALENTOur clients expect the best from us. We expect to deliver the best for them. When a project requires additional resources, we use every available option to us to deliver and meet client expectations.

CUTTING EDGE KNOWLEDGE AND INSIGHTOur clients expect us to bring to the table new ways of looking at every situation. We make it our job to stay on top of the latest thinking and management know-how, so that our clients can leverage us fully. We continue to bring new insight through master mind principles and intensive brain storming, to make sure that our offering provides comparative advantages.

WE TRANSFER SIGNIFICANT KNOWLEDGE TO OUR CLIENTS We leave our clients in fi rm control of processes and key knowledge to continue smooth operations after we leave. The client’s team is integrated to our team in the process, to ensure they are knowledgeable of every aspect of what we do. Building the capacity of our client is a corner stone of our success formula.

WE RELY ON THE RELATIONSHIPS WE LEAVE BEHIND FOR OUR FUTURE SUCCESS Any service for our clients is not a one–time deal. We are there for them long after the project is done if they need us. How we conduct ourselves, and how we treat the relationship, tells a great deal about us. We value our client relationships, their trust and their recommendation to other clients. That is how we grow.

Inspiring Innovation and Sustainable Solutions

for a Better Future

Global ReachLocal Presence

ABOUT USAt 4M Global we value and celebrate diversity and multi-disciplinary approach to solutions. We seek the best talents from the industry and motivate them to create innovative and cutting edge solutions for our clients. The pool of talents at 4M Global is led by four senior partners that bring together a collective industry experience of more than 60 years.

Among our senior partners we possess practical industry experience in diverse areas covering our core service offerings – civil infrastructure asset management, strategic management and performance measurement, project management and evaluation; customer service & research, sales and marketing, and community development.

One of our senior partners has over 20 years industry experience in asset management systems, corporate assets integration, network level road management, capital works programming & prioritization, transportation infrastructure evaluation, design & operation, and life-cycle analysis. He is also internationally recognized for transportation related research and professional work.

4M Global is also fortunate to have a business leader with substantial talent in business management with over 12 years experience in customer research, strategic business processes, performance measurement processes, project management, budgeting, risk management, and the developing and maintaining of organizational integrated planning cycles. He is also experienced in development of operating plans, implementing strategic initiatives, implementing cost containment measures, fi nancial analysis, and receivable management. This senior partner has spent the bulk of his career in customer research, benchmarking, and agency best practices.

Another senior partner has more than 10 years of experience in business planning and project management, and program impact evaluation. His experience include managing multimillion dollar long term projects including project planning for results, execution, monitoring and evaluation.

Also at our helm we have a senior partner with more than 15 years experience in banking, project fi nancing, leadership, and public relation coaching. His niche lies in managing, coaching, and conducting in-depth audits of small and mid-size teams. As a Sales and Marketing Leader, he has extensive experience in auditing, implementation of new sales methodologies, creating campaigns and delivering recommendations to top executives.

494 Queen Street, Suite 300Fredericton, New BrunswickE3B 1B6 CANADATel: 506.452.6789Fax: 506.452.6787Email: info@4mglobal.caWeb: www.4mglobal.ca