WfMC Awards for Excellence in Case Management 2014ad Awards for Case Management ... BPM along with SOA and Pega Frameworks (PRPC, ... WfMC Awards for Excellence in Case Management

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  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Welcome to WfMC Awards for Excellence in Case Management 2014

    Presented by Keith Swenson, WfMC Chair

    Support by

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    4th Annual WfMC Awards for Excellence in

    Case ManagementJudges:

    Fred Cummins David Duggal Keith Harrison-Broninski

    Dana Khoyi Tom Shepherd Marco Brambilla

    Karl Walter Keirstead Alberto Manuel Sandy Kemsley

    Nathaniel Palmer (director) Keith Swenson (Founder) Chuck Webster

    William A. Brantley Steinar Carlsen John Matthias

    Dermot McCauley Frank Michael Kraft Irina Rychkova

    Alexander Samarin Jacob Ukelson

    WfMC Awards Director: Layna Fischer, Future Strategies Inc

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Impact

    Innovation

    Implementation

    Recognizing Excellence in Case Management

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Finalists Across All Categories Camargo Correa S.A. nominated by Mind Services Office of Secretary to Govt of Federation Nigeria (OSGF) nominated by Newgen State of Maine nominated by Pegasystems Cognocare nominated by IActive US Corp Crawford & Company nominated by Appian Department of Human Services, State of Hawaii nominated by Imagine Solutions Infosys McCamish Systems LLC nominated by Pegasystems Kirtland AFB nominated by Clover Leaf Solutions, Inc. National Police Immigration Services (NPIS) nominated by Computas AS Pershing LLC, a BNY Mellon Co., nominated by Pershing LLC, a BNY Mellon Co. Port of Antwerp nominated by Port of Antwerp TIAA CREF nominated by IBM WESTMED nominated by Hyland Software, Inc.

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Construes e Comrcio Camargo Corra S.A. nominated by Mind Services

    FINALIST: Excellence in Contract Generation

    JuriShare - Contract Generation SystemSituation: Delays in contract issuance due to

    lack of standardization Large volume of contracts issued

    without review by Legal Department

    Numerous lawsuits generated as a result

    Workflow required to standardize documents, centralize access to them and decentralize its usability

    Mauro Grecco (Camargo Corra)Andr Jos Teixeira (Camargo Corra)Mirna Branconaro (Camargo Corra)Marcelo Vicentini Marchetti (Camargo Corra)Ana Cristina Dias Gomes (Camargo Corra)Cinthia Rosa De Paola (Camargo Corra)Thais Andresa Genua (Camargo Corra)Michelle Shenshin Liang (Camargo Corra)Mauricio Amarante (Mind)Peterson Carvalho (Mind)

    Implementation & Innovation A specific workflow was established

    (one for contracts with suppliers and another for public or private Clients)

    Creation of multiple types of standardized contracts

    Commercial and legal terms split in two parts of a single contract

    Templates may be altered at any time as required.

    JuriShare - Contract Generation System

    Benefits Contract analysis time reduced

    from 7 business days to 24 hours

    Reduced operational costs, including lawsuits and outsourcing

    Assurance of high quality documents

    Increased transparency Ease of document management Centralized document access Decentralized usability Improved risk control

    Technology SharePoint 2010 Standard; Windows Operating System.

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    FINALIST: Excellence in e-Gov Public Sector

    Office of the Secretary to Government of Federation Nigeria (OSGF) nominated by Newgen

    Challenges:

    Manual, labor, time and cost intensive process Lack of flexibility for dynamic routing and re-routing Lack of Information security No monitoring, tracking and reporting of processHigh operational costsSlow roll out of initiatives

    Implementation & Innovation

    Leveraged Newgen Case Management solutionConvergence of BPM and ECM capabilities for complete automationDynamic actions for ad-hoc routing and approvalsDrill down process performance information knowledgeImproved life-cycle management of business entitiesEnhanced two tier securityOption for Mobility driven process managementIntegration of EDMS with Audio Visual Conferencing

    Benefits

    Cost- 60% cost reduction in overall process Time-70-80% improvement in cycle times Quality- Efficient process monitoring leading

    faster processes and initiative roll out Information Security

    Technology:

    Newgen Case Management SolutionECM for Content Management, Storage and Archival (OmniDocs)BPM for Process Designing, Monitoring and Analytics (OmniFlow)

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Think Big, Start Small Jim Smith, CIO, State of MaineDoug Averill, Director of BPM, State of Maine

    FINALIST: Excellence in Public Sector Customer Services

    The State of Maine nominated by Pegasystems, Inc.

    Situation Need to reduce time

    to successfully resolve blocked unemployment claims

    Need to rapidly respond to legislative changes

    Increase automation

    Implementation & Innovation Reuse of systems across

    organization Deliver superior customer

    service Create the agility to adapt to

    market changes Replicate operations of

    leading commercial organizations

    Benefits Reduced processing from

    42 days to less than one week

    Approximately 20% code reuse for future projects

    Established a BPM Center of Excellence

    Seamless transparency

    Technology The State chose a platform that incorporated a secure, cloud-based infrastructure unifying BPM, CRM and case management. Provided by Pegasystems.

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Cognocare nominated by IActive US Corp

    Situation: 200+ pediatric cancer

    cases studied in Spain Approval of Ethics and

    Research Councils Appropriate training of

    physicians required

    Implementation & Innovation Integrated with EHR labs and

    drug supplies Reactive to patient conditions Physicians override the rule.

    Benefits Physician Time Savings

    48 min/patient max 10min+/patient in 39%

    cases

    Increase in safety 7% errors detected earlier

    ROI Adherence to guidelines Predictive analytics

    (*) Independent blind random study says

    Technology Award winning Artificial Intelligence engine for production case management Detachable graphical user interface for structural integration with 3rd partys EHR own interface

    WINNER: Excellence in Cancer Healthcare

    Francisco Palao, PhD, MBA CEO IActiveBrinkley Warren VP Strategy & Innovation IActiveLuis Castillo, PhD Chief Technology Officer IActiveMJ Granados, MD CMO Cognocare

    Financial impact estimated to be $441Million in annual savings created due to time-gained

    and cost-efficiencies gained in the USA.

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Crawford & Company, nominated by Appian

    Situation: Crawford & Company is the worlds

    largest independent provider of claims management solutions

    Crawford responds to global catastrophes (hurricanes, tsunamis, etc.) and insurance carriers, global corporations, and families count on Crawford for rapid claims management

    Crawford set out to accelerate business performance through better data visibility, process automation, social collaboration and mobility

    Implementation & Innovation Developed Crawford Desktop +

    Mobility a revolutionary set of desktop, mobile and social business process applications for catastrophe-related resource management

    Applications include Claim Portal Management, Claim Assignment & Scheduling (CAT), Contractor Extract (repairStream), Automated Claim Report Review/Approval, and Customer Billing

    Benefits Aspects of Claims Management by

    80% Invoicing accelerated by 70% Claims handling reduced from

    over 2 hours per claim to average of 43 minutes

    During record-setting 2013 Canadian floods, Crawford was able to: Rapidly deploy 350 adjusters to

    affected sites Handle over 7,000 individual

    claims Allow 60 carrier customers to

    begin processing claims in only 6 weeks

    Technology The Appian Suite a BPM-based Work Platform Accelerate business performance and smarter decision-making through automation,

    mobility, social collaboration and enterprise data management

    WINNER: Excellence in Claims Management Services

    Brian Flynn, Global CIO and SVPCrawford & Company

  • Sponsored by:

    WfMC Awards for Case ManagementGlobal Excellence Awards 2014

    Sponsored by:

    Situation: Increased demand for

    citizen support services Delayed services due to:

    Manual, error-prone paper processes

    Limited access Lack of storage

    Implementation & Innovation Easier to capture citizen

    documents Replaces paper forms with

    electronic forms Provides 360 view of case

    info across all 22 distributed office locations

    Benefits Provides capability to

    securely ingest/classify 5,000 + documents per day

    Eliminates manual indexing

    Meets increased demand without increasing staff

    Technology Imagine Solutions Encapture, IBM Datacap, IBM FileNet, IBM Advanced Case Management

    WINNER: