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WELCOME TO ALL OF YOU IN WELCOME TO ALL OF YOU IN THE P.P.T. OF “THE THE P.P.T. OF “THE
COMPARISON OF SAVING BANK COMPARISON OF SAVING BANK ACCOUNT OF HDFC BANK ACCOUNT OF HDFC BANK
WITH OTHER BANKS”WITH OTHER BANKS”
EXECUTIVE SUMMARYEXECUTIVE SUMMARYSaving Account is important for every person, Saving Account is important for every person,
because in modern age any person don’t because in modern age any person don’t want to keep the money in the house.want to keep the money in the house.
OBJECTIVE OF THE STUDYOBJECTIVE OF THE STUDY TO STUDY THE ALL TYPES OF SAVING PRODUCTS OF ALL TO STUDY THE ALL TYPES OF SAVING PRODUCTS OF ALL
BANKSBANKS TO FIND THE SIMILARITIES AMONG ALL SAVING ACCOUNTS OF TO FIND THE SIMILARITIES AMONG ALL SAVING ACCOUNTS OF
BANKSBANKS TO STUDY THE MAIN CHARACTERISTICS OF HDFC SAVING TO STUDY THE MAIN CHARACTERISTICS OF HDFC SAVING
BANK ACCOUNTSBANK ACCOUNTS TO FIND OUT THE DIFFERENCES AMONG HDFC SAVING TO FIND OUT THE DIFFERENCES AMONG HDFC SAVING
ACCOUNTS AND OTHERSACCOUNTS AND OTHERS TO STUDY THE BANKING PATTERNS THAT IS POPULAR IN INDIATO STUDY THE BANKING PATTERNS THAT IS POPULAR IN INDIA TO UNDERSTAND THE ACCOUNT OPENING PROCESSTO UNDERSTAND THE ACCOUNT OPENING PROCESS TO UNDERSTAND THE PROBLMES WHICH ARE FACED BY TO UNDERSTAND THE PROBLMES WHICH ARE FACED BY
EXECUTIVES DURING ACCOUNT OPENING PROCESSEXECUTIVES DURING ACCOUNT OPENING PROCESS
INTRODUCTIONINTRODUCTION
INDIANBANKINGSYSTEM
NATIONALIZED BANKS PRIVATE BANKS FOREIGN BANKS
HDFC BANKHDFC BANK
SET UP IN 1977SET UP IN 1977 A HOUSING FINANCE COMPANYA HOUSING FINANCE COMPANY HEAD OFFICE-MUMBAIHEAD OFFICE-MUMBAI A NETWORK OF OFFICE ALL OVER A NETWORK OF OFFICE ALL OVER
THE WORLDTHE WORLD AT JUNE 30,2008-8.7 MILLION AT JUNE 30,2008-8.7 MILLION
DEPOSIT ACCOUNTSDEPOSIT ACCOUNTS
TECHNOLOGY USED IN HDFC TECHNOLOGY USED IN HDFC BANKBANK
CENTRAILISED CENTRAILISED PROCESSING UNITSPROCESSING UNITS
ELECTRONIC STRAIGHT ELECTRONIC STRAIGHT THROUGH PROCESSINGTHROUGH PROCESSING
DATA DATA WAREHOUSING,CRMWAREHOUSING,CRM
INNOVATIVE INNOVATIVE TECHNOLOGYTECHNOLOGY
DERIVED ECONOMIES DERIVED ECONOMIES OF SCALEOF SCALE
REDUCED REDUCED TRANSACTION COSTTRANSACTION COST
IMPROVED COST IMPROVED COST EFFICIENCY EFFICIENCY CROSSSELLCROSSSELL
PROVIDE NEW OR PROVIDE NEW OR SUPERIOR PRODUCTSSUPERIOR PRODUCTS
BUSINESS STRATEGYBUSINESS STRATEGY
BEING A WORLD CLASS INDIAN BANKBEING A WORLD CLASS INDIAN BANK INCREASING MARKET SHARE IN INCREASING MARKET SHARE IN
INDIA’S EXPANDING BANKINGINDIA’S EXPANDING BANKING MAINTAIN CURRENT HIGH STANDARDS MAINTAIN CURRENT HIGH STANDARDS
FOR ASSET QUALITYFOR ASSET QUALITY DEVELOP INNOVATIVE PRODUCTS AND DEVELOP INNOVATIVE PRODUCTS AND
SERVICESSERVICES FOCUS ON HIGH EARNINGS GROWTH FOCUS ON HIGH EARNINGS GROWTH
WITH LOW VOLATILITYWITH LOW VOLATILITY
HDFC BANK PRODUCTSHDFC BANK PRODUCTS
HDFC BANK
PRODUCTS
LOAN PRODUCTS
DEPOSITPRODUCT
INVESTMENTAND
INSURANCE
DEPOSIT PRODUCTSDEPOSIT PRODUCTS
SAVING ACCOUNTSAVING ACCOUNT CURRENT ACCOUNTCURRENT ACCOUNT FIXED DEPOSITFIXED DEPOSIT DEMAT ACCOUNTDEMAT ACCOUNT SAFE DEPOSIT LOCKERSSAFE DEPOSIT LOCKERS
HDFC BANK SAVING PRODUCTSHDFC BANK SAVING PRODUCTS
Regular Savings AccountRegular Savings Account Savings Plus AccountSavings Plus Account SavingsMax AccountSavingsMax Account Senior Citizens AccountSenior Citizens Account No Frills AccountNo Frills Account Institutional Savings AccountInstitutional Savings Account
HDFC BANK SAVING PRODUCTSHDFC BANK SAVING PRODUCTS
Salary Accounts:-Salary Accounts:-– PayrollPayroll– ClassicClassic– RegularRegular– PremiumPremium– Defence Defence – Reimbursement Current AccountReimbursement Current Account
Kid's Advantage AccountKid's Advantage Account Pension Saving Bank AccountPension Saving Bank Account Family Savings GroupFamily Savings Group Kisan No Frills SavingsKisan No Frills Savings Kisan Club SavingsKisan Club Savings
DOCUMENTS REQUIRED FOR DOCUMENTS REQUIRED FOR OPENING SAVING ACCOUNTOPENING SAVING ACCOUNT
PAN CARDPAN CARD VALID PASSPORTVALID PASSPORT ELECTION ID CARDELECTION ID CARD RATION CARDRATION CARD DRIVING LICENSEDRIVING LICENSE CENTRAL/STATE GOVERNMENTS ID CENTRAL/STATE GOVERNMENTS ID
CARDCARD
SAVING ACCOUNT OPENING SAVING ACCOUNT OPENING PROCESSPROCESS
TO CONTACT WITH CUSTOMERS
COLD CALLING
PHONE BANKING
PERSONAL CONTACTS
CUSTOMER IS READY OR INTERESTED
NO
GO NEAR ANOTHER CUSTOMER
YES
CHECK ALL DOCUMENTS AND ELIGIBLITY CRITERIA
Comparative Chart of Four Comparative Chart of Four Important Saving Account of Important Saving Account of
HDFC BANKHDFC BANK
THE CHART OF FOUR MAIN THE CHART OF FOUR MAIN SAVING ACCOUNTSSAVING ACCOUNTS
Features & Benefits
Kid’s Advantage A/c
Saving Regular A/c
SavingPlus A/c
SavingMax A/c
Average Quarter Balance
5,000/- 5,000/- 10,000/- 10,000/-
FD requirement for Nil AQB
10,000/- 50,000/- 50,000/- 1,00,000/-
International Debit Card Charges
Free Maestro debit Card(for the kid)
100/- Free(all applicants)
Free(all applicants)
Women’s Advantage Debit Card Charges
150/- 150/- Free(all applicants)
Gold Debit Card Charges
500/- 500/- Free for Primary Applicant.
Free Account Statement
Quarterly Quarterly Quarterly Quarterly
PAP(Free Insurance)
Free usage upto Rs.50,000per month.
Free usage upto Rs.50,000per month.
Free usage upto Rs.1,00,000per month.
Free DD/MC(at home branches)
Free upto Rs.25,000/-per DD/MC on HDFC Bank Locations
Free upto Rs.50,000/-per DD/MC on HDFC Bank Locations
Free transactions on SBI/Andhra Bank Atms
3per month 2per month Unlimited
Free transactions on other Atms
3per month Unlimited
Bill pay Charges Rs.100/- Rs.100/- Free Free
InstaAlert Free Free Free Free
Phonebanking/Netbanking
Free Free Free Free
Sweep out Facility
Yes NO NO NO
Education Insurance
Free Education Insurance of Rs. 1,00,000/-
Third Party Cash Deposit
Free upto of Rs.50,000/-Per day
Waiver on Locker Rental
25%off 25%discount for the first year
50%discount for the first year
Waiver on DP charges
First year FMC waived
Mobilebanking
Free Free Free Free
Features & Benefits
Kid’s Advantage A/c
Saving Regular A/c
SavingPlus A/c
SavingMax A/c
Average Quarter Balance
5,000/- 5,000/- 10,000/- 10,000/-
FD requirement for Nil AQB
10,000/- 50,000/- 50,000/- 1,00,000/-
FEATURES OF ICICI BANK FEATURES OF ICICI BANK SAVING ACCOUNTSAVING ACCOUNT
The ICICI Bank International debit card is a debit-cum-The ICICI Bank International debit card is a debit-cum-ATM card providing you with the convenience of ATM card providing you with the convenience of acceptance at merchant establishments and cash acceptance at merchant establishments and cash withdrawals at ATMs. withdrawals at ATMs.
The next time you want to withdraw cash from your The next time you want to withdraw cash from your ICICI Bank Savings account, just walk into any bank's ICICI Bank Savings account, just walk into any bank's ATM and use your ICICI Bank ATM-cum-Debit card for ATM and use your ICICI Bank ATM-cum-Debit card for free. The above benefit is available to individual free. The above benefit is available to individual domestic Savings Account holders on maintenance of domestic Savings Account holders on maintenance of a quarterly average balance of more than Rs.10, 000 in a quarterly average balance of more than Rs.10, 000 in the savings account in a quarter. The above benefit the savings account in a quarter. The above benefit can be availed in the same quarter. can be availed in the same quarter.
Money Multiplier Facility Money Multiplier Facility
FEATURES OF ICICI BANK FEATURES OF ICICI BANK SAVING ACCOUNTSAVING ACCOUNT
Internet Banking Internet Banking is offered free of cost. is offered free of cost. Anywhere Banking - This facility entitles the account Anywhere Banking - This facility entitles the account
holder to withdraw or deposit cash upto a limit of holder to withdraw or deposit cash upto a limit of Rs.50, 000 across all ICICI Bank branches. Rs.50, 000 across all ICICI Bank branches.
You can give us various types of standing instructions You can give us various types of standing instructions like transferring to fixed deposit accounts at regular like transferring to fixed deposit accounts at regular intervals. intervals.
An average quarterly balance of Rs.10, 000 only in An average quarterly balance of Rs.10, 000 only in metro and urban locations and Rs.5, 000 only in semi-metro and urban locations and Rs.5, 000 only in semi-urban and rural locations. urban and rural locations.
Nomination facility Nomination facility is available. is available. Interest is payable half-yearly. Interest is payable half-yearly.
FEATURES OF AXIS BANK FEATURES OF AXIS BANK SAVING ACCOUNTSAVING ACCOUNT
Dedicated Relationship ManagersDedicated Relationship Managers Free At-Par Cheque bookFree At-Par Cheque book Free International VISA Debit Cards for primary and joint account holFree International VISA Debit Cards for primary and joint account hol
dersders
Free Monthly Statement of Accounts and Free PassbookFree Monthly Statement of Accounts and Free Passbook Free Issuance of Pay Orders or Demand Drafts drawn on Axis Bank Free Issuance of Pay Orders or Demand Drafts drawn on Axis Bank
branchesbranches
Free Inward RemittancesFree Inward Remittances Free Outward Remittances once a yearFree Outward Remittances once a year Faster credits to foreign cheques providing you prompt availability ofFaster credits to foreign cheques providing you prompt availability of
funds remitted by your near and dear ones abroad funds remitted by your near and dear ones abroad
Cheque pickup and Cash delivery servicesCheque pickup and Cash delivery services Anywhere BankingAnywhere Banking
FEATURES OF AXIS BANK FEATURES OF AXIS BANK SAVING ACCOUNTSAVING ACCOUNT
TelebankingTelebanking Free Mobile BankingFree Mobile Banking iConnectiConnect CustomisedCustomised Loan Offerings Loan Offerings Complimentary Financial PlanningComplimentary Financial Planning Silver Health - Medical Insurance for SenioSilver Health - Medical Insurance for Senio
r Citizensr Citizens
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
THE DIFFERENT PARTS OF MY WORK THE DIFFERENT PARTS OF MY WORK IN HDFC BANK-IN HDFC BANK-
To give all information about HDFC Bank To give all information about HDFC Bank Saving Accounts to CustomersSaving Accounts to Customers
To open Saving accounts for HDFC BankTo open Saving accounts for HDFC Bank To check the performance report of To check the performance report of
employees at monthly basis.employees at monthly basis.
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
MAIN FINDINGS OF THIS PROJECTS:-MAIN FINDINGS OF THIS PROJECTS:- Saving Bank Account is to promote the Saving Bank Account is to promote the
habit of saving among the citizens while habit of saving among the citizens while allowing them to use their funds when allowing them to use their funds when required.required.
HDFC Bank is one of the leading banks in HDFC Bank is one of the leading banks in India. India.
It provides many types of saving accounts to It provides many types of saving accounts to its customers.its customers.
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
HDFC Bank provides some facilities free with all HDFC Bank provides some facilities free with all saving accounts. These facilities are following:-saving accounts. These facilities are following:-
Free Personalized Cheque BooksFree Personalized Cheque Books Free International Regular Debit CardFree International Regular Debit Card Free facilities like Net Banking, Phone Banking and Free facilities like Net Banking, Phone Banking and
Mobile BankingMobile Banking Free Monthly e-mail StatementsFree Monthly e-mail Statements Free Passbook facility available at home branches for Free Passbook facility available at home branches for
account holders(Individuals)account holders(Individuals) Bill pay facilityBill pay facility Free Inter-city and Inter-branch bankingFree Inter-city and Inter-branch banking Half –yearly StatementHalf –yearly Statement
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
Free Education Insurance of Rs. 100,000 is Free Education Insurance of Rs. 100,000 is provided for the children in the event of death provided for the children in the event of death by accident of the parent/guardian.by accident of the parent/guardian.
HDFC Bank provides 10.5% rate of interest and HDFC Bank provides 10.5% rate of interest and others many facilities with Senior Citizen Account.others many facilities with Senior Citizen Account.
Any person can open his regular Saving account Any person can open his regular Saving account with the help of minimum Rs. 5000/-.with the help of minimum Rs. 5000/-.
The business of HDFC Bank is increased of with is The business of HDFC Bank is increased of with is increased with fast rate in last two years.increased with fast rate in last two years.
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
Saving Account opening process is not easy in Saving Account opening process is not easy in private sector banks.private sector banks.
First banks appoint marketing sales executives for First banks appoint marketing sales executives for this job. this job.
Again those executives establish the contact with Again those executives establish the contact with customers by using these methods:-customers by using these methods:-
Cold CallingCold Calling Getting lead from banksGetting lead from banks Personal contactsPersonal contacts
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
Sales Executives always face these types of Sales Executives always face these types of problems at the time of account opening problems at the time of account opening process-process-
Lacking of right documentLacking of right document Customers don’t want to open their accounts Customers don’t want to open their accounts
in the private banks due to Heavy cost in the private banks due to Heavy cost compare to Public Sector banks.compare to Public Sector banks.
People don’t listen all points of sales People don’t listen all points of sales executives carefully.executives carefully.
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
Normally customers call sales executives Normally customers call sales executives at the time of evening or late night.at the time of evening or late night.
the success of any meeting always depends the success of any meeting always depends upon the attitude and ability of sales upon the attitude and ability of sales executives.executives.
In these processes I have prepared one In these processes I have prepared one questionnaire for customers for taking their questionnaire for customers for taking their interviews. Total no. of customers were 100.interviews. Total no. of customers were 100.
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
I asked their feelings about the services I asked their feelings about the services of HDFC Bank.of HDFC Bank.
They gave their responses in following They gave their responses in following way:-way:-
Yes-70-70%Yes-70-70% No-15-15%No-15-15% No response-15-15% No response-15-15%
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
When I tried to know about the When I tried to know about the performance of HDFC Bank is best in any performance of HDFC Bank is best in any particular sector.particular sector.
Then People gave their responses in Then People gave their responses in following way:-following way:-
Home Loan-65-65%Home Loan-65-65% Retail Banking-25-25%Retail Banking-25-25% Financial Prdoucts-15-15%Financial Prdoucts-15-15%
ANALYSIS AND FINDINGSANALYSIS AND FINDINGS
During Interview process 60%means 60 out of 100 During Interview process 60%means 60 out of 100 people wanted to open their account in private people wanted to open their account in private banks due to fast work and more convenience. banks due to fast work and more convenience.
Only 50% people means 50 out of 100 people are Only 50% people means 50 out of 100 people are happy with the working culture of HDFC Bank. happy with the working culture of HDFC Bank.
60%means 60 out of 100 people thought that Only 60%means 60 out of 100 people thought that Only ICICI Bank is the Competitive bank of HDFC Bank.ICICI Bank is the Competitive bank of HDFC Bank.
People wanted to increase the working hour of People wanted to increase the working hour of HDFC Bank .HDFC Bank .
CONCLUSIONS AND CONCLUSIONS AND SUGGESTIONSSUGGESTIONS
Banking System is very important for the economy Banking System is very important for the economy of any country.of any country.
Bank provides normally four types of accounts to Bank provides normally four types of accounts to their customers.their customers.
These accounts are following:-------------------------These accounts are following:------------------------- 1. Saving Account1. Saving Account 2. Current Account2. Current Account 3. Recurring Account3. Recurring Account 4. Fixed Deposit 4. Fixed Deposit
CONCLUSIONS AND CONCLUSIONS AND SUGGESTIONSSUGGESTIONS
Saving account is useful for every person, Saving account is useful for every person, because it keeps safe the extra income of people because it keeps safe the extra income of people for future use.for future use.
It is also useful for the country, because it provides It is also useful for the country, because it provides an opportunity to develop the economy of country.an opportunity to develop the economy of country.
Any saving account is not opened without the Any saving account is not opened without the checking of all documents.checking of all documents.
HDFC Bank is a developing bank.HDFC Bank is a developing bank. It is useful for all categories of people .It is useful for all categories of people .
CONCLUSIONS AND CONCLUSIONS AND SUGGESTIONSSUGGESTIONS
HDFC Bank Saving Accounts are better than other HDFC Bank Saving Accounts are better than other private banks.private banks.
The working process is fast in HDFC Bank The working process is fast in HDFC Bank compare to other governmental banks.compare to other governmental banks.
I want to give following Suggestions: I want to give following Suggestions: ------------------------------------------------------------------------------
The money of saving account is linked with The money of saving account is linked with common people. These people collect the money common people. These people collect the money with hard labour.with hard labour.
So, the money of saving account should invest in So, the money of saving account should invest in useful and beneficial projects.useful and beneficial projects.
CONCLUSIONS AND CONCLUSIONS AND SUGGESTIONSSUGGESTIONS
The rate of interest on saving accounts The rate of interest on saving accounts should be increased.should be increased.
In the private banks, Sales Executives open In the private banks, Sales Executives open the saving account of customers.the saving account of customers.
They get very tough target from They get very tough target from managements. So, appropriate managements. So, appropriate infrastructure and incentive should be infrastructure and incentive should be provided to them.provided to them.
THE ENDTHE END
THANK YOUTHANK YOUBY :BY :
KRIPA SHANKER MISHRAKRIPA SHANKER MISHRAMBA-III SEMESTERMBA-III SEMESTER
