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Employee Meeting

November 14, 2007

Welcome! Bien Venidos!

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What We Will Talk About Today

YOU are important Who I am and why am I

here What I expect from each of you and

what you can expect from me. How a club works and the role we

play. The Club Dynamic.

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What We Will Talk About Today

The role of the Chief Operating Officer. Priorities What we can do to improve our future

and the club’s future. “A Member Is…” – adapted from

Service America

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In the beginning… First foodservice experience –

mopping the cafeteria floor. From mopping the floor to managing

the money.

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Career Path

Industry Leader in Technology and MarketingExperience in Team Building

22 Years Experience General Manager

Druid Hills Golf ClubExecutive Vice President General Manager

Waiter, Cook, Host, Cum Laude Graduate Business, Political Science

Managed First Club at age 26 Food and Beverage Service Director Assistant Manager, Bar Manager

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Why I am here.A good “fit”

-Club needs and my experienceFood and BeverageMembership RecruitmentExperience with Boards and CommitteesTechnology

-Good club, in a good climate with a great membership

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YOU are important! You know Druid Hills Country Club. You are part of a team. We must work

together to be successful. I have worked in many areas of the

club. I understand your job. Mutual respect. Friendly, competent and honest.

Friendly, Competent and Honest

Friendly– To members – To your fellow employees

Competent– Know what you are doing– Want to know

Honest– Protecting the club assets– 40 hours work for 40 hours of pay

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How A Country Club Works

Members are the owners and the customers! They pay dues to operate the club.

They elect leaders. The leaders select a General Manager.

Committees work with the Board and Management Team.

The General Manager selects a management team and the team selects employees.

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The Club Dynamic Members Board and Committees Management Team Employees Products and Services

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The Role Of The Chief Operating Officer

“A rising tide lifts all boats” Work with the Management Team,

Board and Committees. Help them do their job better.

Initially my priorities are set in large part by member survey and financial statement.

Where the money is coming from and where it is going.

“The buck stops here.” Responsibility.

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What we can do. To improve our future and the club’s

future.

Provide excellence in all we do. Increase member use of club.

Help retain and attract members.

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A Member Is… The most important person in the club. Not dependent on us – we are

dependent on them. Not an interruption of our work. A

member is the purpose of our work.

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A Member Is… The person who defines quality in all

we do. The person who comes to us with their

wants and needs. It is our job to satisfy their wants and needs.

The key to our success. Member satisfaction means employee satisfaction.