15
RESUME WRITING GUIDE weissman graduate career services WEISSMAN GRADUATE CAREER SERVICES OFFICE Baruch College, 55 Lexington– Newman Vertical Campus Box B8252, New York, NY 10010 Phone (646) 3123897 | Fax (646) 3123871 www.baruch.cuny.edu/wsas/graduatecareers

weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

  • Upload
    dothu

  • View
    217

  • Download
    3

Embed Size (px)

Citation preview

Page 1: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

RESUME WRITING GUIDE

weissman graduate career services

WEISSMAN GRADUATE CAREER SERVICES OFFICE

Baruch College, 55 Lexington– Newman Vertical Campus 

Box B8‐252, New York, NY 10010 

   Phone  (646) 312‐3897    |  Fax (646) 312‐3871         www.baruch.cuny.edu/wsas/graduatecareers 

Page 2: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

CONTENTS

Introduction 1

Resume vs. Curriculum Vitae 2

Types of Resumes 3

Resume Components 4

Resume Tips 5

Power Verbs for Resume Writing 6-7

Sample Resumes 8-14

Page 3: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

INTRODUCTION

The Weissman Graduate Career Services Office is committed to providing graduate students with resources to facilitate your career development. This guide outlines key resume writing strategies, along with a variety of sample resumes to provide you with a framework to create an effective resume.

If you have additional questions, or would like one-on-one resume review, please call 646-312-3897 or email: [email protected].

Visit: www.baruch.cuny.edu/wsas/graduatecareers

1

Page 4: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

2

RESUME VS. CURRICULM VITAE

RESUME

CURRICULM VITAE

TYPES OF RESUMES

WHAT IS A RESUME?

A resume is a comprehensive document that summarizes professional qualifications, skills, and education.

A RESUME IS ALSO:

• One or two pages in length.

• Viewed on average for 15 seconds.

• Clear, concise, and easy to read.

• Ever evolving and changes with new experience, education or skills gained.

WHAT IS A CURRICULUM VITAE?

A curriculm vitae is a comprehensive document that provides extensive detail about employment, academics, training, and accomplishments.

A CURRICULUM VITAE IS ALSO:

• Typically used when one is applying to academic, research, scientific and international arenas.

• Longer than two pages and more informative than a resume.

VS.

Page 5: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

3

RESUME TYPES

CHRONOLOGICAL

The information on this type of resume is listed in reverse chronological order beginning with the most recent to the least recent experience. This is the most commonly used resume.

FUNCTIONAL

The information on your resume is listed based on specific skills or functional areas (communication skills, analytical skills, management skills, etc.). Job seekers would then provide their jobs, titles and dates in a list format below the functional areas.

HYBRID

The information on your resume is listed based on skill sets or functional areas, along with a chronological ordering of employment history.

1

2

3

Page 6: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

4

RESUME COMPONENTS

MANDATORY

CONTACT INFORMATION: Bold your name as it should be the first item that stands out to the reader. Add email and a telephone number you can be reached.

EDUCATION: Highlight educational experience in reverse chronological order.

EXPERIENCE: This is a given. Exercise your best effort to provide concrete, detailed, yet concise accounts of your experience as it relates to positions you apply for.

OPTIONAL

PROFESSIONAL SUMMARY: Covers accomplishments and core strengths.

OBJECTIVE: Covers where you’re going within a particular industry or field.

RELEVANT COURSEWORK: Education can serve as a substitute for work experience.

THESIS: A very strong and impressive body of work can be a great conversational piece.

PROFESSIONAL MEMBERSHIPS: Memberships translate to interest in the field and knowledge of emerging trends.

SKILLS: Add languages and technical abilities.

WORKSHOPS, TRAINING & CONFERENCES: Demonstrates continued interest in field.

LICENSES/CERTIFICATIONS: List items such as tests you are certified to administer, particular licenses, etc.

INTERNSHIPS/PRACTICUM: Make the most out of your internship experience! List substantial projects completed during this experience.

VOLUNTEERISM/LEADERSHIP: Employers often like to know you’re involved in something outside of work.

Page 7: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

5

RESUME TIPS

Use power verbs to describe your responsibilities and accomplishments (See pages 6 & 7 for more power verbs).

EXAMPLE: Responsible for company marketing initiatives.

OR Strategically oversaw digital, print, social marketing, and public relations efforts for social services agency that serves 26 schools and more than 13,000 students and families in NYC.

Utilize the Bureau of Labor Statistics Occupational Outlook Handbook for position descriptions, median salary, and employment trends.

EXAMPLE:

• Log onto: http://bls.gov/ooh • Select A-Z Index: http://bls.gov/ooh/a-z-index.htm • View Occupation of Interest: http://bls.gov/ooh/life-physical-and-social- science/psychologists.htm

Explore the internet to find resumes that reflect positions you currently have or are seeking to move into.

EXAMPLE: Social Media Marketing Resume & Sample Job Description

• http://www.otherwisedecli.com/12-things-every-social-media-resume- should-include/ • http://socialfresh.com/a-definitive-community-manager-job-description/

1

2

3

Page 8: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

6

Communication

& People Skills

Authored Clarified

Collaborated Communicated

Consulted Conveyed

Corresponded Developed Directed

Discussed Drafted Edited

Formulated Incorporated

Interacted Interpreted Interviewed

Involved Lectured Listened Marketed Mediated

Moderated Negotiated Observed Outlined

Participated Persuaded Presented Promoted Proposed Publicized Reconciled Recruited Referred

Reinforced Reported Resolved Solicited

Summarized Synthesized Translated

Wrote

Creative Skills

Acted Adapted

Composed Conceptualized

Condensed Created

Customized Designed

Developed Directed

Displayed Entertained Established Fashioned Formulated Founded Illustrated Initiated

Instituted Integrated Introduced Invented Modeled Modified

Originated Performed

Photographed Planned Revised

Revitalized Shaped Solved

Data & Finance

Related Skills

Administered Adjusted Allocated Analyzed Appraised Assessed Audited

Balanced Budgeted Calculated Computed Conserved Corrected

Determined Developed Estimated

Forecasted Managed Marketed Measured Planned Prepared

Programmed Projected Qualified

Reconciled Reduced

Researched Retrieved

Helping Skills

Adapted Advocated

Aided Answered Arranged Assessed Assisted Clarified Coached

Collaborated Contributed Cooperated Counseled

Demonstrated Diagnosed Educated

Encouraged Ensured

Expedited Facilitated

Familiarized Furthered

Guided Helped Insured

Intervened Motivated Prevented Provided Referred

Rehabilitated Represented

Resolved Simplified Supplied

Supported Volunteered

Management &

Leadership Skills

Analyzed Appointed Approved Assigned

Authorized Chaired

Consolidated Contracted

Coordinated Developed Eliminated

Emphasized Enforced Enhanced

Established Executed Generated Improved

Incorporated Increased Initiated

Inspected Led

Managed Merged

Motivated Navigated Oversaw Planned

Prioritized Produced

Recommended Reorganized

Restored Reviewed Scheduled Secured Selected

Streamlined Strengthened Supervised

Page 9: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

Reso

urce

: htt

p://

ww

w.q

uint

care

ers.

com

/act

ion_

skill

s.ht

ml &

htt

p://

jobm

ob.c

o.il/

blog

/pos

itive

-res

ume-

actio

n-ve

rbs U

pdat

ed: S

N 0

7/12

7

Organizational

Skills

Arranged Catalogued Categorized

Charted Classified

Coded Collected Compiled Corrected

Corresponded Distributed Executed

Filed Generated

Incorporated Inspected Logged

Maintained Monitored Obtained Operated Ordered

Organized Prepared

Processed Provided

Purchased Recorded Registered Reserved

Responded Reviewed

Routed Scheduled Screened Submitted Supplied

Standardized Systematized

Updated Validated Verified

Research Skills

Analyzed Assessed Audited

Balanced Clarified Collected

Compared Conducted Critiqued Detected

Determined Discovered Diagnosed

Evaluated Examined

Experimented Explored Extracted

Formulated Gathered Inspected

Interviewed Invented

Investigated Located

Measured Observed Organized Projected

Researched Reviewed Searched

Solved Studied

Summarized Surveyed

Systematized Tested

Teaching Skills

Adapted Advised Clarified Coached

Communicated Conducted

Coordinated Critiqued

Developed Enabled

Encouraged Evaluated Explained Facilitated Focused Guided

Individualized Informed Instilled

Instructed Motivated Persuaded Simulated Stimulated

Taught Tested Trained

Transmitted Tutored

Technical Skills

Applied Assembled

Built Calculated Computed Conserved

Constructed Converted Debugged Designed

Determined Developed Engineered Fabricated

Fortified Installed

Maintained Operated

Overhauled Printed

Programmed Rectified

Regulated Remodeled Repaired Replaced Restored Solved

Specialized Standardized

Studied Upgraded

Utilized

More Positive

Action Verbs

Accelerated Accomplished Accumulated Advocated Boosted

Broadened Campaigned Centralized

Chaired Coached

Co-directed Co-managed Decreased Delegated Designated Discovered Empowered Energized Exceeded Expedited Fostered Guided

Identified Initiated

Integrated Marketed

Maximized Mediated Merged

Mobilized Modernized Optimized

Piloted Pioneered Revamped Revitalized

Spearheaded Staffed

Streamlined Strengthened

Surveyed Systematized

Triumphed Unified United

Verbalized

Page 10: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

Christopher Robins Phone 212-581-2974 Email [email protected]

Energetic self-starter and team player with a combination of nonprofit and corporate experience

Brand Management ▪ Strategic Planning ▪ Partnership Development ▪ Social Media ▪ Digital Media Advertising ▪ Project Management ▪ Nonprofit Administration ▪ Children’s Media ▪ Community Outreach

Professional Experience

PARTNERSHIP WITH CHILDREN Manager, Marketing & Community Outreach, August 2011–June 2012

♦ Oversaw digital, print and social marketing and public relations efforts for social services agency that serves 26 schools and more than 13,000 students and families in NYC

♦ Developed and carried out strategic plan for yearly digital marketing campaigns including targeted eblasts, annual appeal and event marketing support and integrated social media campaign

♦ Managed all website activity including major site redesign, migration to new platform, SEO, Google AdWords campaign and Google Analytics

♦ Executed annual holiday gift drive to benefit nearly 500 NYC families; directly responsible for 50% increase in donations and volunteer participation

♦ Organized corporate volunteer initiative, connecting students and adult mentors for FUNday activities, school visits and career days

SCHOLASTIC MEDIA Associate Marketing Manager, April 2007–August 2011

♦ Initiated and executed major brand marketing campaigns including The Magic School Bus website 25th Anniversary and website redesign and the BE BIG Campaign, partnering with HandsOn Network

♦ Managed both internal and external partner relationships through the development of new marketing strategies to increase brand exposure

♦ Developed fully integrated social media campaigns within Facebook, Twitter, YouTube and blogs; launched and developed four custom brand Facebook pages totaling over 50,000 fans

♦ Supervised contract designers, public relations firm and web producers to execute on marketing strategy; determined scope, managed expectations and budget and assured timeliness of deliverables

♦ Planned and designed promotional material, online and print advertisements, reducing the need to outsource projects by 50%

URBAN AFFAIRS COALITION Development Officer, October 2004–October 2006

♦ Two-person department responsible for $1M annual fundraising goal through events, direct mail, board relations and donor cultivation

♦ Co-managed Annual Fundraising Breakfast, hosting over 600 guests and raising over $200,000; 10% increase over prior year

♦ Designed, drafted, and edited print material including proposals, media releases, and marketing pieces ♦ Maintained department operating budget, calendar, and database of 500+ contributors

Education

♦ Baruch College, MA Corporate Communication – May 2012 ♦ La Salle University, BA Human/Mass Communication; English Minor – May 2004

Leadership Experience

♦ Founding member of Bay Ridge Food Co-op; Board of Directors 2007-2012

Design & Computer Skills ♦ Digital/Social Management: Facebook Advertising, Google AdWords, SEO, SEM, Google Analytics,

Facebook Insights, Omniture, CPC, CPM ♦ Highly proficient in Adobe Creative Suite and MS Office, expert in PowerPoint; basic Flash and HTML

8

Page 11: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

9

ERICA SMITH (347) 867 5309 [email protected]

PROFESSIONAL SUMMARY

Innovative professional with progressive experience managing complex projects while building and leading teams to accomplish business goals. Notable success in performance and ROI measurement, revenue growth, driving brand recognition, and cultivating and retaining client relationships. Diverse knowledge of investor relations, nonprofit strategic planning, and budget administration.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

The Children's Storefront, New York June 2009 to Present Associate, Development and Communications FUNDRAISING & DEVELOPMENT • Develop and implement revenue generating strategies through production and distribution of print and digital campaigns, annual mail appeals,

targeted audience identification, and e-marketing campaigns resulting in $8M over a two year period. • Identified and cultivated new individual, corporate, and institutional donors fueling revenue growth by $200,000 in new revenue. • Cultivated new and continuing shareholders solidifying $2.5M in funding. • Co-author of grant proposal soliciting funding to outsource consultants to redesign organization’s website which resulted in a $9,000 match award

from the Robin Hood Foundation. • Track online donations, analyze financials, and write financial reports forecasting annual web giving.

PROJECT MANAGEMENT & STRATEGIC PLANNING • Rebranded and strengthened organization’s junior board “Storefront Partners” by organizing fundraising events and creating substantial volunteer

opportunities which ultimately yielded over $30,000 in funding. • Oversee group of 10 “Storefront Partners” and supervise creation of bylaws; year-over-year budget development; structuring of executive

committees and membership services; selection of short & long-term community service projects; and strategic planning of fundraising initiatives.

EVENTS & MARKETING • Spearhead development, implementation and maintenance of website. Manage hiring process for consultants; monitor web traffic; and approve

web content and marketing efforts ensuring messaging consistently aligns with organizations mission and meets the business needs of nonprofit. • Plan and successfully execute approximately 20 special events with an average of 200 attendees generating over $300,000 in revenue. • Manage event budgets ranging from $8,000 to $70,000 ensuring logistics are managed, including venue negotiations, staffing, guest list

management, catering, and event setup and breakdown. • Create and manage online marketing campaigns effectively driving brand awareness, engagement and traffic to social media pages.

Batanga, Inc, New York/ Miami, FL May 2007 to June 2009 Events Marketing Coordinator • Coordinated event division by guiding internal teams to meet client events marketing goals; establishing relationships with various vendors; and

managing staff recruitment and training generating over $2.3M in annual revenues. • Assisted in development of new business by increasing client visibility, generating leads, hosting events, and drafting and updating event proposals

resulting in $1.7M in revenue. • Managed multi-city event logistics, including screening and hiring staff, the set up and break down of materials, conducting onsite training to

execute run-of-show, and debriefing and providing clients with event wrap-up and results.

EDUCATION

Master of Arts in Corporate Communication, May 2009 Baruch College, Weissman School of Arts & Sciences, New York, NY Bachelor of Arts in Public Relations, May 2006 State University of New York College at Buffalo, Buffalo, NY

LEADERSHIP EXPERIENCE

Momentum Education, New York May 2011, August 2011, February 2012 Professional Development Coach & Mentor • Coach small groups of teenage participants in a five-day intensive workshop designed to teach goal-setting through letters of accomplishment,

accountability through leadership, team building during various activities, and self-awareness through reflection over the course of the program. • Oversee group community service project from inception to completion, including reviewing project plan, approval of project location, and

supervision of short-term and long-term goal completion.

Omega Phi Beta Sorority, Incorporated January 2008 to January 2010 National Director of Retention (January 2009- January 2010) • Created and implemented membership retention strategies for over 10 collegiate entities at risk for dormancy ultimately reducing the number of

dissolved collegiate entities by 30 percent annually. • Recruited and built membership retention team to streamline policies regionally and enforce mission of national sorority.

National Director of Community Service (January 2008- January 2009) • Developed national community service initiatives relevant to organizations’ national philanthropy efforts, including national cell phone drive

benefitting the National Collation for Domestic Violence. • Monitored national entities’ community service hours and requirements while providing fundraising support to assist them in achieving their local

initiatives.

Page 12: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

LISA LEE 347-111-2223 * [email protected]

PROFESSIONAL OBJECTIVE: To work with the criminal/court mandated/offender populations as an effort to reduce the risk for recidivism and the making of new victims. EDUCATIONAL BACKGROUND Baruch College, CUNY New York, NY Master of Arts in Mental Health Counseling, Expected May 2013

Pontifícia Universidade Católica de São Paulo – PUC-SP São Paulo, Brazil Major: PSYCHOLOGY 02/2005 – 11/2009 Thesis: Contributions of Psychoanalysis to the Comprehension of Organized Crime in Brazil TRAINING: Co-occurring Disorders Training, OMH, 2012; Acute and Stable Conditions Training, County Police Academy, 2013.

CERTIFIED TO ADMINISTER: Projective Tests (Rorschach, Thematic Apperception Test, HTP Test), WISC-IV, WAIS-IV and MCMI-III. COUNSELING COMPETENCIES: Cultural awareness and sensitivity; ability to utilize acquired knowledge and skills in clinical setting; holder of high ethical standards; effective communication, abstraction, analytical thinking, interpretation, and problem-solving skills; ability to organize teams in a cooperative manner, delegating and assuming responsibilities. MENTAL HEALTH COUNSELING EXPERIENCE 06/2012 – 07/2012 New Rochelle, NY

Psychodiagnostic Services – CLINICAL INTERN • Serving the mental health needs of individuals on Probation, Parole and Pre-Trial with the Federal Court by

providing a comprehensive assessment of needs and testing; co-facilitating individual and group psychotherapy; treatment recommendations and referrals.

01/2012 – Present New York, NY Washington Square Institute Treatment Center – INTERN • Intakes and development of psychosocial narratives; diagnosis; first contact with clients, client assignment or

referrals; acceptance/referral of potential clients. 02/2011 – Present New York, NY Shiloh Psychological Consulting – INTER, SENIOR INTERN, GRADUATE INTERN COORDINATOR

• Intakes, individual therapy and facilitating group sessions with up to 12 clients; responsible for filing/information/progress of approximately 10 clients in my caseload; co-counseling clients from groups I facilitate; continuous contact with parole officers for supervisory purposes; crisis intervention; supervision of 5 summer interns, including delegating responsibilities and management of work schedules.

CLINICAL INTERNSHIP ROTATIONAL PROGRAM 02/2009 – 12/2009 São Paulo, Brazil

São Paulo’s Feminine State Prison – CLINICAL PSYCHOLOGIST • Clinical interviews, psychodiagnosis and individual psychotherapy with approximately 10 inmates.

07/2008 – 12/2009 São Paulo, Brazil Ana Maria Poppovic Psychological Clinic – CLINICAL PSYCHOLOGIST • Clinical interviews; diagnosis; group and individual psychotherapy within a psychodynamic and psychodramatic

framework.

02/2008 – 06/2008 São Paulo, Brazil Madre Clélia Support Home – EDUCATIONAL PSYCHOLOGIST • Group therapy with socially vulnerable children considered in high-risk of engagement in criminal activities from 8

to 12 years old through a series of activities aimed at increasing pro-social behavior and promotion of quality social network within children in the group.

SKILLS: Fluent in Portuguese & English, Basic Spanish | Proficient in Microsoft Office Suite & Celerity database.

10

Page 13: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

MICHAEL MORE 532 Front Street, Bronx, NY 10452

[email protected] 917-567-8910

CAREER OBJECTIVE First-year MA in Mental Health Counseling student with interest in behavioral counseling seeking full-time internship in mental health setting. EDUCATION Bernard M. Baruch College/The City University of New York New York, NY Master of Arts in Mental Health Counseling Candidate, May 2013 GPA: 3.9/4.0

Pace University Pleasantville, NY Bachelor of Arts in Psychology, May 2006 RELATED EXPERIENCE Domestic Violence Shelter for Women, New York, NY January 2009 - Present Client Advocate • Provide referral and support services for abused women and their children in shelter. • Coordinate and facilitate weekly house meetings for over 40 clients to foster support community. • Monitor crisis and violence hot line and admit clients in emergency situations. • Accurately manage client records and collect documents and health records.

The Manhattan Behavioral Health Services, New York, NY June 2007 - July 2008 Student Intern • Counseled teenagers at risk of substance abuse such as alcohol and drugs. • Investigated and analyzed personal, family and social problems of youth clients and developed assessments

based on information obtained from interviewing and interacting with client. • Referred clients to support services, such as counseling, family planning, and substance abuse treatment. • Built relationships and collaborated with partnering agencies, courts, counselors, and psychologists to assess

the level of clients’ treatment, goals, and needs as to their recovery or other mental health needs. Clinical Psychology Lab, Westchester, NY October 2005 - October 2006 Research Assistant • Explained lab session procedures and administered surveys to 80 participants. • Read articles in preparation for weekly research presentations on hypochondraisis, social phobia, anxiety

and depression. • Attended weekly meetings with research team to discuss protocol changes. VOLUNTEERISM Cool Kids Daycare, Brooklyn, NY February 2010 – Present Volunteer • Equip children under the age of 5 years with effective communication, social skills, and emotional

intelligence needed to succeed in kindergarten. • Consult with parents concerning children’s’ behavioral deficiencies and suggested methods for

improvement.

SKILLS Language: Fluent in Spanish, Conversational French. Computer: Proficient in Microsoft Office Suite.

11

Page 14: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

12

MYA JOB 1234 Main Street | Brooklyn, NY 11205 917-234-5678 | [email protected] _________________________________________________________________________________________

CAREER OBJECTIVE Mental health professional with progressive experience seeking position utilizing supervisory training, experience with at-risk youth, and vast knowledge of research methods, techniques, and information sourcing. EDUCATION Bernard M. Baruch College/The City University of New York New York, NY Master of Arts in Mental Health Counseling Candidate, May 2013 New York University New York, NY Bachelor of Business Administration, May 2006 CERTIFICATIONS, LANGUAGES & COMPUTER SKILLS LCSW Certification expected Fall 2014; Certified Trauma Specialist, 2010; CPR Certified; & First Aid Certified. Fluent in Spanish and French | Proficient in Microsoft Office Suite. PRESENTATIONS AND WORKSHOPS Alcohol Awareness & Education Seminar. Baruch College, New York, NY, Spring 2011 Embracing the Future, Letting Go of Past Pains. Co-facilitated with Sarah Juno. New York Presbyterian, New York, NY, Fall 2010 EXPERIENCE The Mental Health Association of New York City, New York, NY April 2010- Present Lead Crisis Counselor • Respond to 80 calls daily on LifeNet, OASAS Hopeline, and National Suicide Prevention Lifeline. • Conduct clinical assessments and provide crisis counseling, intervention, information and referrals. • Adhere to performance-based management approach utilizing key performance indicators to make data

driven decisions. • Supervise 50% of call center crisis counselors and perform annual evaluation of all full time staff. • Regularly meet with training staff to discuss performance issues of individual staff members. • Collaborate with program leadership to ensure efficient dissemination of all policy and program changes.

Baruch College Starr Career Development Center, New York, NY September 2008 to May 2009 Mental Health Counseling Intern

• Provided one-on- one career counseling services for a caseload of 15 students weekly. • Administered and interpreted Myers Briggs Type Indicator and the Strong Interest Inventory. • Attended three weekly supervision meetings to continue development of counseling skills. • Presented workshops for up to 30 students on ‘Resume Writing’ and ‘Interviewing Skills’. • Participated in training sessions on topics such as ‘Suicide Prevention’ and ‘Psychopharmacology’.

CAMBA, After School Program, Brooklyn, NY May 2005 to September 2008 Group Leader

• Supervised 40 at-risk youth in public school setting within after school program. • Organized study groups, led workshops for up to 20 students on college admission process, and

assisted students with summer employment search and application process. PROFESSIONAL ASSOCIATIONS New York Mental Health Counselors Association, Member | The American Counseling Association, Member.

Page 15: weissman graduate career services RESUME WRITING · PDF fileSocial Media Marketing Resume & Sample Job Description ... ♦ Baruch College, MA Corporate Communication – May 2012 ♦

SARA VERAS 347-279-5319 [email protected]

EXPERIENCE The Bridge, New York, NY Director of Quality Improvement for Residential Services, July 2010 – Present • Manage the employee training process; liaise with external vendors to coordinate logistics, track completion of courses,

manage and track the sign-up process using elevate eLearning site • Develop new training curricula based on employee and company needs • Facilitate trainings on a variety of topics to improve performance and compliance with city and state regulations • Developed a management curriculum for front line managers including live and eLearning components • Supervise a team of four staff members; prepare annual performance reviews, hold monthly staff meetings to assess progress,

provide quality assurance • Act as system administrator and provide technical assistance as needed for AWARDS, elevate essential learning and HRA PACT system • Conduct special investigations of serious incidents to staff and/or clients; includes preparing reports for the Office of Mental

Health and conducting Incident Review Committee meetings with program supervisors • Develop and maintain strong relationships with senior level management in order to further company objectives

Central Nassau Guidance and Counseling ACT Team, Hicksville, NY Care Coordinator, August 2008 – July 2010 • Trained and provided feedback to staff on documenting clinical services, person-centered treatment and ACT guidelines • Responsible for quality assurance, quality improvement and utilization reviews • Managed medical records and ensured clinical documentation reflected the needs of recipients as well as state regulations • Improved team quality assurance leading to a three month extension of program licensure Options for Community Living, Smithtown, NY Case Manager, July 2007 – April 2008 • Assisted with oversight of scattered housing program for adults with mental illnesses • Planned and evaluated services for recipients including medication management and case management with the goal of living

independently • Educated clients about preventative measures to reduce the need for emergency medical intervention • Provided 24 hour emergency supervision to staff and clients including building maintenance, medical emergencies and

staffing issues

EDUCATION Bernard M. Baruch College, New York, NY May 2012 Master of Science, Industrial/Organizational Psychology

Queens College, Flushing, NY May 2010 Master of Arts, Clinical Behavioral Psychology

Stony Brook University, Stony Brook, NY May 2007 Bachelor of Arts, Psychology LEADERSHIP • Founder and Mentor, Baruch College MSI/O Mentorship Program (August 2011 – Present) • MSI/O Student Association, Vice President (May 2011 – Present) • MSI/O Student Association, Chair of Event Committee (August 2010 – May 2011) PROFESSIONAL AFFILIATIONS • Metropolitan New York Association of Applied Psychology • Society for Industrial & Organizational Psychology

• American Society for Training and Development • Organizational Development Network of New York

SKILLS Computer: Microsoft Office (Word, Excel, PowerPoint, Outlook), Survey Monkey, Qualtrics, SPSS, Elevate Essential Learning (LMS)

13