15
Department of Transportation Washington State Employee Engagement Survey 2018 Report prepared by the Washington State OFM, State Human Resources Division, December 2018

Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

  • Upload
    others

  • View
    7

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

Department of Transportation

Washington State

Employee Engagement

Survey

2018

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

Page 2: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Table of Contents

Report Section Excel Tab Data Questions

Page in

PDF

2018 Ratings by

QuestionRatings

What are our 2018 survey results?

How do our percent positive responses

compare to the enterprise overall?

2

Employer of ChoiceResults WA Employer of

Choice

What is our Employer of Choice score? How

much progress did we make since last year

and since 2014?

3

Satisfaction with the

Work Environment

Results WA Work

Environment

What are the 2018 survey results for the

rotating question on the work environment? 4

Satisfaction with the

Work Environment, by

Demographics

Demographics Work EnvirDo the work environment scores differ by

demographic groups?5

Trend of Positive

ResponsesTrend (%)

How do our results this year compare to our

results since 2014?6

Positive Responses by

DemographicsDemographics (%)

Were responses from groups in the agency

different from each other?7

Trend of Averages Trend (Avg)How do our results this year compare to our

results since 2014?10

Average Response by

DemographicsDemographics (Avg)

Were responses from groups in the agency

different from each other?11

Statistics Report Statistics Report

How much did employees have a common

response to a question? What are the percent

negative responses? How many responses

were missing?

14

Survey Results (Beginning

in cell AH21)Where's our agency-added question data?

(Excel Tab

Only)

Additional Resources

[email protected]

Employee Engagement Problem Solving Guide

[email protected]

[email protected]

What tools are available to help us take action on our

data?

Whom do we contact if we have questions about our

survey report or data?

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

1

Page 3: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

2018 Ratings by Question 4955 Responses 70% Survey Response Rate

Department of Transportation

Average

1) I have the opportunity to give input on decisions affecting my work. 3.7 65% 60%

2) I receive the information I need to do my job effectively. 3.9 75% 71%

3) I know how my work contributes to the goals of my agency. 4.1 81% 81%

4) I know what is expected of me at work. 4.3 86% 87%

5) I have opportunities at work to learn and grow. 3.7 64% 61%

6) I have the tools and resources I need to do my job effectively. 3.9 74% 70%

7) My supervisor treats me with dignity and respect. 4.4 87% 87%

8) My supervisor gives me ongoing feedback that helps me improve my performance. 3.7 63% 68%

9) I receive recognition for a job well done. 3.5 53% 55%

10) We are making improvements to make things better for our customers. 3.8 68% 65%

11) A spirit of cooperation and teamwork exists in my work group. 4.0 75% 72%

12) I know how my agency measures its success. 3.4 52% 55%

13) My agency consistently demonstrates support for a diverse workforce. 4.0 75% 74%

14) I receive clear information about changes being made within the agency. 3.3 48% 48%

15) I am encouraged to come up with better ways of doing things. 3.6 60% 56%

16) We use customer feedback to improve our work processes. 3.3 48% 46%

17) People are treated fairly in my work group. 4.0 77% 72%

18) At my job, I have the opportunity to make good use of my skills. 3.9 73% 71%

19) At my workplace, I feel valued for who I am as a person. 3.8 68% 66%

20) In general, I'm satisfied with my job. 3.9 73% 70%

21) I would recommend my agency as a great place to work. 3.8 67% 63%

Percent positive may not equal the sum of the graph's data labels for the percent "Almost Always or Always" and "Usually" due to rounding.

Enterprise Comparison

Percent Positive

25%

22%

40%

44%

30%

25%

62%

33%

22%

26%

35%

16%

37%

13%

26%

17%

39%

34%

32%

31%

33%

40%

53%

41%

42%

34%

49%

25%

30%

31%

42%

41%

36%

38%

34%

34%

31%

38%

39%

36%

42%

35%

22%

17%

11%

20%

17%

20%

26%

21%

14%

27%

16%

30%

22%

28%

12%

16%

17%

16%

18%

9%

6%

5%

10%

7%

10%

14%

8%

7%

14%

6%

15%

11%

15%

6%

7%

9%

7%

8%

Almost Always

or Always Usually Occasionally Seldom

Never or

Almost Never

Percent Positive

Report prepared by the Washington State OFM, State Human Resources Division, December 2018 2

Page 4: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Employer of ChoiceDepartment of Transportation

2018

2017

Percent Positive

Overall Employer of Choice Score 64% 67% 3% n/a

Job Satisfaction

20) In general, I'm satisfied with my job. 71% 73% 2% 8%

21) I would recommend my agency as a great place

to work.63% 67% 4% n/a

Employee Engagement

1) I have the opportunity to give input on decisions

affecting my work.63% 65% 2% 8%

3) I know how my work contributes to the goals of my

agency.79% 81% 2% 4%

5) I have opportunities at work to learn and grow. 60% 64% 4% 15%

11) A spirit of cooperation and teamwork exists in my

work group.70% 75% 5% 9%

15) I am encouraged to come up with better ways of

doing things.56% 60% 4% 8%

18) At my job, I have the opportunity to make good

use of my skills.71% 73% 2% n/a

Respect & Feedback

7) My supervisor treats me with dignity and respect. 85% 87% 2% 4%

8) My supervisor gives me ongoing feedback that

helps me improve my performance.61% 63% 2% 3%

9) I receive recognition for a job well done. 50% 53% 3% 11%

Customer Value

10) We are making improvements to make things

better for our customers.64% 68% 4% 9%

16) We use customer feedback to improve our work

processes.45% 48% 3% 8%

Percent Positive: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"

2017 2018

Survey Response Count: 3211 4955

Response Rate: 46% 70%

Four-year

Change

('14 -'18)

One-year

Change

('17 - '18)

67%

73%

67%

65%

81%

64%

75%

60%

73%

87%

63%

53%

68%

48%

64%

71%

63%

63%

79%

60%

70%

56%

71%

85%

61%

50%

64%

45%

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

3

Page 5: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Satisfaction with the Work EnvironmentDepartment of Transportation

22) How satisfied are you with your current work environment?

Work Environment Index2

Overall Satisfaction 2018 2017

Flexibility 77% 76% 1%

62% Mobility 49% 46% 3%

38% Physical Space 57% 53% 4%

Technology 70% 68% 2%

Well-Being 57% 53% 4%

62% 59% 3%

Work Environment Component

(5) Very

Satisfied(4) Satisfied (3) Neutral

(2)

Dissatisfied

(1) Very

Dissatisfied

Doesn't Apply to

My Position (N/A)

No Response

(missing)

Total

Responses

(not missing)

Flexibility: the ability to adjust your scheduled hours

as needed2368 1275 641 259 182 223 7 4948

Mobility: the ability to work remotely from a variety of

locations, such as your home or alternate work sites1041 911 1137 471 393 981 21 4934

Physical Space: the building, furniture, lighting, noise,

variety of spaces for different work tasks

(concentration space, collaboration space)

1079 1659 1078 697 312 111 19 4936

Technology: your work desktop computer, laptop,

mobile phone, tablet, remote access, Wifi,

collaboration tools

1481 1934 857 396 209 68 10 4945

Well-Being: how your work environment affects your

physical, social and emotional health1060 1741 1198 562 348 33 13 4942

1 Percent answering "Very Satisfied" or "Satisfied." Does not include missing data or "Doesn't Apply." To calculate percentages, divide the counts of 4's and 5's by the total number of 1 to 5 responses.

May not equal the sum of the graph's data labels due to rounding.2 Average percent positive for all five components (flexibility, mobility, physical space, technology, and well-being). Does not include missing data or "Doesn't Apply."

Response Counts

Percent Positve1

One-year

Change

('17 - '18)

62%

50%

26%

22%

30%

22%

27%

23%

34%

40%

35%

14%

29%

22%

18%

24%

5%

12%

14%

8%

11%

10%

6%

7%

Report prepared by the Washington State OFM, State Human Resources Division, December 2018 4

Page 6: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Satisfaction with the Work Environment, by DemographicsDepartment of Transportation

All Area of the State Management State Employment Agency Employment

Eas

tern

WA

Gre

ater

Oly

mpi

a A

rea

Wes

tern

WA

(ou

tsid

e

grea

ter

Oly

mpi

a ar

ea)

No

resp

onse

Sup

ervi

sor

Non

-sup

ervi

sor

No

resp

onse

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Number

Responses1031 1409 2497 18 1505 3436 14 419 476 573 451 894 2127 15 525 559 619 464 897 1874 17

Flexibility 79% 80% 75% 89% 83% 74% 75% 82% 79% 76% 76% 75% 77% 71% 83% 79% 74% 75% 75% 77% 69%

Mobility 48% 59% 44% 50% 60% 44% 38% 51% 48% 50% 53% 46% 50% 25% 51% 53% 48% 53% 48% 48% 43%

Physical Space 59% 59% 55% 53% 61% 55% 23% 60% 60% 56% 55% 52% 58% 43% 61% 60% 55% 55% 52% 58% 38%

Technology 71% 76% 66% 78% 78% 67% 62% 70% 66% 64% 66% 70% 73% 71% 69% 67% 64% 65% 72% 73% 63%

Well-Being 61% 60% 54% 59% 63% 54% 62% 68% 64% 56% 56% 51% 56% 57% 69% 64% 55% 54% 50% 56% 50%

For more information about "Building a Modern Work Environment," visit:

https://ofm.wa.gov/facilities/building-modern-work-environment

1 If 10 or more responses, the percent who answered the question either "Very Satisfied" or "Satisfied."

57%

Percent Positive1

4955

77%

49%

57%

70%

Report prepared by the Washington State OFM, State Human Resources Division, December 2018 5

Page 7: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Trend of Positive Responses

Department of Transportation

2014 2015 2016 2017 2018

Change from

last survey

Number of all responses: 3153 3360 3491 3211 4955

Response rate: 46% 49% 51% 46% 70% 24%

Positive Responses

1) I have the opportunity to give input on decisions affecting my work. 57% 61% 61% 63% 65% 2%

2) I receive the information I need to do my job effectively. 71% 74% 72% 72% 75% 3%

3) I know how my work contributes to the goals of my agency. 77% 78% 78% 79% 81% 2%

4) I know what is expected of me at work. 86% 86% 86% 85% 86% 1%

5) I have opportunities at work to learn and grow. 49% 54% 57% 60% 64% 4%

6) I have the tools and resources I need to do my job effectively. 72% 75% 73% 73% 74% 1%

7) My supervisor treats me with dignity and respect. 83% 84% 84% 85% 87% 2%

8) My supervisor gives me ongoing feedback that helps me improve

my performance.60% 60% 61% 61% 63% 2%

9) I receive recognition for a job well done. 42% 46% 47% 50% 53% 3%

10) We are making improvements to make things better for our

customers.59% 64% 63% 64% 68% 4%

11) A spirit of cooperation and teamwork exists in my work group. 66% 69% 70% 70% 75% 5%

12) I know how my agency measures its success. 46% 49% 50% 51% 52% 1%

13) My agency consistently demonstrates support for a diverse

workforce.70% 72% 72% 74% 75% 1%

14) I receive clear information about changes being made within the

agency.41% 43% 44% 49% 48% -1%

15) I am encouraged to come up with better ways of doing things. 52% 55% 55% 56% 60% 4%

16) We use customer feedback to improve our work processes. 40% 42% 43% 45% 48% 3%

17) People are treated fairly in my work group. n/a n/a 74% 74% 77% 3%

18) At my job, I have the opportunity to make good use of my skills. n/a n/a 70% 71% 73% 2%

19) At my workplace, I feel valued for who I am as a person. n/a n/a n/a n/a 68% n/a

20) In general, I'm satisfied with my job. 65% 70% 68% 71% 73% 2%

21) I would recommend my agency as a great place to work. n/a n/a 59% 63% 67% 4%

Positive Responses: the percent of respondents who answered the question either "4 - Usually" or "5 - Almost Always or Always"

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

6

Page 8: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Percent Positive by DemographicsDepartment of Transportation

All Area of the State Management

Eas

tern

WA

Gre

ater

Oly

mpi

a A

rea

Wes

tern

WA

(ou

tsid

e

grea

ter

Oly

mpi

a ar

ea)

No

resp

onse

Sup

ervi

sor

Non

-sup

ervi

sor

No

resp

onse

Number of all responses 1031 1409 2497 18 1505 3436 14

1) I have the opportunity to give input on decisions affecting my work. 67% 71% 62% 35% 78% 60% 46%

2) I receive the information I need to do my job effectively. 75% 80% 73% 56% 81% 72% 64%

3) I know how my work contributes to the goals of my agency. 78% 85% 79% 78% 87% 78% 79%

4) I know what is expected of me at work. 86% 88% 86% 83% 89% 85% 86%

5) I have opportunities at work to learn and grow. 64% 69% 60% 41% 75% 59% 57%

6) I have the tools and resources I need to do my job effectively. 74% 79% 72% 65% 77% 73% 71%

7) My supervisor treats me with dignity and respect. 86% 89% 86% 82% 91% 85% 83%

8) My supervisor gives me ongoing feedback that helps me improve

my performance.63% 69% 60% 47% 65% 63% 58%

9) I receive recognition for a job well done. 54% 59% 49% 35% 54% 52% 36%

10) We are making improvements to make things better for our

customers.67% 76% 64% 65% 74% 65% 45%

11) A spirit of cooperation and teamwork exists in my work group. 75% 80% 73% 71% 85% 71% 100%

12) I know how my agency measures its success. 51% 56% 49% 59% 59% 48% 25%

13) My agency consistently demonstrates support for a diverse

workforce.73% 79% 74% 61% 82% 72% 62%

14) I receive clear information about changes being made within the

agency.45% 53% 45% 47% 54% 45% 42%

15) I am encouraged to come up with better ways of doing things. 59% 69% 56% 44% 71% 55% 31%

16) We use customer feedback to improve our work processes. 45% 58% 44% 50% 56% 45% 31%

17) People are treated fairly in my work group. 76% 81% 74% 65% 87% 72% 67%

18) At my job, I have the opportunity to make good use of my skills. 70% 78% 71% 71% 84% 68% 50%

19) At my workplace, I feel valued for who I am as a person. 65% 74% 65% 56% 74% 65% 46%

20) In general, I'm satisfied with my job. 74% 76% 71% 78% 79% 70% 62%

21) I would recommend my agency as a great place to work. 69% 75% 63% 67% 73% 65% 54%

If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"

48%

75%

52%

75%

48%

60%

67%

4955

65%

75%

81%

86%

73%

68%

73%

64%

77%

74%

87%

63%

53%

68%

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

7

Page 9: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Percent Positive by Demographics (continued)

Department of Transportation

State Employment

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Number of all responses 419 476 573 451 894 2127 15

1) I have the opportunity to give input on decisions affecting my work. 65% 68% 63% 66% 62% 67% 47%

2) I receive the information I need to do my job effectively. 76% 76% 72% 75% 71% 77% 47%

3) I know how my work contributes to the goals of my agency. 85% 83% 79% 79% 79% 81% 67%

4) I know what is expected of me at work. 87% 86% 86% 86% 84% 88% 67%

5) I have opportunities at work to learn and grow. 78% 70% 64% 64% 56% 63% 40%

6) I have the tools and resources I need to do my job effectively. 79% 77% 70% 71% 72% 76% 67%

7) My supervisor treats me with dignity and respect. 93% 88% 88% 87% 83% 86% 71%

8) My supervisor gives me ongoing feedback that helps me improve

my performance.73% 64% 67% 65% 60% 61% 43%

9) I receive recognition for a job well done. 70% 64% 60% 58% 47% 47% 50%

10) We are making improvements to make things better for our

customers.76% 69% 67% 67% 64% 68% 46%

11) A spirit of cooperation and teamwork exists in my work group. 79% 78% 73% 75% 70% 77% 71%

12) I know how my agency measures its success. 56% 49% 49% 47% 52% 53% 29%

13) My agency consistently demonstrates support for a diverse

workforce.83% 74% 72% 75% 71% 77% 64%

14) I receive clear information about changes being made within the

agency.62% 53% 47% 46% 40% 47% 29%

15) I am encouraged to come up with better ways of doing things. 66% 59% 55% 62% 57% 61% 29%

16) We use customer feedback to improve our work processes. 55% 48% 44% 45% 48% 49% 36%

17) People are treated fairly in my work group. 86% 80% 76% 73% 73% 77% 64%

18) At my job, I have the opportunity to make good use of my skills. 72% 70% 70% 72% 70% 76% 64%

19) At my workplace, I feel valued for who I am as a person. 79% 73% 71% 68% 62% 66% 43%

20) In general, I'm satisfied with my job. 79% 75% 75% 73% 68% 72% 71%

21) I would recommend my agency as a great place to work. 81% 75% 68% 68% 62% 65% 57%

If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

8

Page 10: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Percent Positive by Demographics (continued)

Department of Transportation

Agency Employment

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Number of all responses 525 559 619 464 897 1874 17

1) I have the opportunity to give input on decisions affecting my work. 67% 68% 61% 63% 62% 67% 47%

2) I receive the information I need to do my job effectively. 77% 76% 71% 74% 72% 78% 47%

3) I know how my work contributes to the goals of my agency. 87% 82% 78% 77% 79% 81% 71%

4) I know what is expected of me at work. 88% 86% 86% 84% 85% 88% 71%

5) I have opportunities at work to learn and grow. 79% 69% 64% 59% 56% 63% 41%

6) I have the tools and resources I need to do my job effectively. 80% 76% 68% 69% 73% 76% 71%

7) My supervisor treats me with dignity and respect. 94% 88% 87% 84% 83% 86% 63%

8) My supervisor gives me ongoing feedback that helps me improve

my performance.74% 64% 65% 62% 60% 61% 44%

9) I receive recognition for a job well done. 72% 62% 57% 52% 47% 46% 43%

10) We are making improvements to make things better for our

customers.77% 68% 67% 64% 64% 68% 46%

11) A spirit of cooperation and teamwork exists in my work group. 81% 76% 73% 71% 70% 78% 56%

12) I know how my agency measures its success. 57% 48% 50% 45% 52% 53% 38%

13) My agency consistently demonstrates support for a diverse

workforce.83% 74% 71% 72% 71% 77% 69%

14) I receive clear information about changes being made within the

agency.63% 50% 47% 44% 41% 47% 38%

15) I am encouraged to come up with better ways of doing things. 67% 59% 55% 57% 58% 62% 27%

16) We use customer feedback to improve our work processes. 56% 47% 44% 44% 48% 49% 47%

17) People are treated fairly in my work group. 87% 77% 74% 71% 74% 78% 60%

18) At my job, I have the opportunity to make good use of my skills. 74% 69% 69% 70% 71% 77% 53%

19) At my workplace, I feel valued for who I am as a person. 80% 72% 69% 63% 61% 66% 47%

20) In general, I'm satisfied with my job. 81% 75% 74% 70% 68% 73% 67%

21) I would recommend my agency as a great place to work. 83% 73% 67% 64% 62% 65% 60%

If 10 or more responses, the percent who answered the question either "4 - Usually" or "5 - Almost Always or Always"

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

9

Page 11: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Trend of AveragesDepartment of Transportation

2014 2015 2016 2017 2018

Change from

last survey

Number of all responses: 3153 3360 3491 3211 4955

Response rate: 46% 49% 51% 46% 70% 24%

1) I have the opportunity to give input on decisions affecting my work. 3.5 3.6 3.6 3.7 3.7 0.0

2) I receive the information I need to do my job effectively. 3.8 3.9 3.8 3.8 3.9 0.1

3) I know how my work contributes to the goals of my agency. 4.0 4.0 4.0 4.1 4.1 0.0

4) I know what is expected of me at work. 4.2 4.3 4.2 4.2 4.3 0.1

5) I have opportunities at work to learn and grow. 3.4 3.5 3.5 3.6 3.7 0.1

6) I have the tools and resources I need to do my job effectively. 3.8 3.9 3.8 3.9 3.9 0.0

7) My supervisor treats me with dignity and respect. 4.3 4.3 4.3 4.3 4.4 0.1

8) My supervisor gives me ongoing feedback that helps me improve

my performance.3.6 3.7 3.7 3.7 3.7 0.0

9) I receive recognition for a job well done. 3.2 3.3 3.3 3.3 3.5 0.2

10) We are making improvements to make things better for our

customers.3.6 3.7 3.7 3.7 3.8 0.1

11) A spirit of cooperation and teamwork exists in my work group. 3.7 3.8 3.8 3.8 4.0 0.2

12) I know how my agency measures its success. 3.2 3.3 3.3 3.3 3.4 0.1

13) My agency consistently demonstrates support for a diverse

workforce.3.8 3.9 3.9 4.0 4.0 0.0

14) I receive clear information about changes being made within the

agency.3.1 3.2 3.2 3.3 3.3 0.0

15) I am encouraged to come up with better ways of doing things. 3.4 3.5 3.5 3.5 3.6 0.1

16) We use customer feedback to improve our work processes. 3.1 3.2 3.2 3.2 3.3 0.1

17) People are treated fairly in my work group. n/a n/a 3.9 3.9 4.0 0.1

18) At my job, I have the opportunity to make good use of my skills. n/a n/a 3.8 3.9 3.9 0.0

19) At my workplace, I feel valued for who I am as a person. n/a n/a n/a n/a 3.8 n/a

20) In general, I'm satisfied with my job. 3.7 3.8 3.8 3.8 3.9 0.1

21) I would recommend my agency as a great place to work. n/a n/a 3.6 3.7 3.8 0.1

Average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

10

Page 12: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Average Response by DemographicsDepartment of Transportation

All Area of the State Management

Eas

tern

WA

Gre

ater

Oly

mpi

a A

rea

Wes

tern

WA

(ou

tsid

e

grea

ter

Oly

mpi

a ar

ea)

No

resp

onse

Sup

ervi

sor

Non

-sup

ervi

sor

No

resp

onse

Number of all responses 1031 1409 2497 18 1505 3436 14

1) I have the opportunity to give input on decisions affecting my work. 3.8 3.9 3.6 3.2 4.0 3.6 3.3

2) I receive the information I need to do my job effectively. 3.8 4.0 3.8 3.6 4.0 3.8 3.9

3) I know how my work contributes to the goals of my agency. 4.0 4.2 4.1 3.9 4.3 4.0 4.0

4) I know what is expected of me at work. 4.2 4.3 4.2 4.3 4.3 4.2 4.3

5) I have opportunities at work to learn and grow. 3.7 3.9 3.6 3.0 4.0 3.6 3.4

6) I have the tools and resources I need to do my job effectively. 3.9 4.0 3.8 3.5 4.0 3.8 3.8

7) My supervisor treats me with dignity and respect. 4.4 4.5 4.4 4.2 4.5 4.3 4.2

8) My supervisor gives me ongoing feedback that helps me improve

my performance.3.7 3.9 3.7 3.2 3.8 3.7 3.3

9) I receive recognition for a job well done. 3.5 3.6 3.3 3.1 3.5 3.4 3.2

10) We are making improvements to make things better for our

customers.3.8 4.0 3.7 3.6 3.9 3.7 3.5

11) A spirit of cooperation and teamwork exists in my work group. 4.0 4.1 3.9 3.9 4.2 3.9 4.1

12) I know how my agency measures its success. 3.4 3.5 3.3 3.5 3.6 3.3 3.0

13) My agency consistently demonstrates support for a diverse

workforce.3.9 4.1 3.9 3.7 4.2 3.9 3.6

14) I receive clear information about changes being made within the

agency.3.3 3.5 3.2 3.4 3.5 3.3 3.4

15) I am encouraged to come up with better ways of doing things. 3.6 3.8 3.5 3.3 3.9 3.5 3.1

16) We use customer feedback to improve our work processes. 3.3 3.6 3.2 3.3 3.5 3.2 3.4

17) People are treated fairly in my work group. 4.0 4.1 3.9 3.4 4.3 3.9 3.6

18) At my job, I have the opportunity to make good use of my skills. 3.9 4.1 3.9 3.8 4.2 3.8 3.4

19) At my workplace, I feel valued for who I am as a person. 3.7 3.9 3.7 3.6 4.0 3.7 3.3

20) In general, I'm satisfied with my job. 3.9 4.0 3.8 3.9 4.0 3.8 3.7

21) I would recommend my agency as a great place to work. 3.8 4.0 3.7 3.7 3.9 3.7 3.4

If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always

3.7

4955

3.7

3.9

4.1

4.3

3.8

3.9

4.4

3.7

3.5

3.8

3.9

3.8

3.9

4.0

3.3

4.0

3.4

4.0

3.3

3.6

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

11

Page 13: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Average Response by DemographicsDepartment of Transportation (continued)

State Employment

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Number of all responses 419 476 573 451 894 2127 15

1) I have the opportunity to give input on decisions affecting my work. 3.7 3.8 3.7 3.7 3.6 3.8 3.5

2) I receive the information I need to do my job effectively. 4.0 3.9 3.8 3.9 3.7 3.9 3.5

3) I know how my work contributes to the goals of my agency. 4.2 4.2 4.1 4.1 4.0 4.1 3.7

4) I know what is expected of me at work. 4.3 4.3 4.3 4.3 4.2 4.3 3.8

5) I have opportunities at work to learn and grow. 4.2 3.9 3.7 3.8 3.5 3.7 3.3

6) I have the tools and resources I need to do my job effectively. 4.1 3.9 3.8 3.8 3.8 3.9 3.5

7) My supervisor treats me with dignity and respect. 4.6 4.5 4.5 4.5 4.3 4.4 4.0

8) My supervisor gives me ongoing feedback that helps me improve my

performance. 4.0 3.8 3.8 3.8 3.6 3.7 3.1

9) I receive recognition for a job well done. 3.9 3.7 3.6 3.6 3.3 3.3 3.3

10) We are making improvements to make things better for our

customers. 4.0 3.9 3.8 3.7 3.7 3.8 3.1

11) A spirit of cooperation and teamwork exists in my work group. 4.1 4.1 3.9 3.9 3.8 4.0 3.6

12) I know how my agency measures its success. 3.5 3.4 3.3 3.3 3.3 3.4 2.6

13) My agency consistently demonstrates support for a diverse

workforce. 4.2 4.1 3.9 4.0 3.9 4.0 3.6

14) I receive clear information about changes being made within the

agency. 3.7 3.4 3.2 3.2 3.2 3.3 2.8

15) I am encouraged to come up with better ways of doing things. 3.8 3.7 3.5 3.6 3.5 3.6 2.9

16) We use customer feedback to improve our work processes. 3.5 3.3 3.3 3.3 3.3 3.4 2.9

17) People are treated fairly in my work group. 4.3 4.1 4.0 3.9 3.8 4.0 3.4

18) At my job, I have the opportunity to make good use of my skills. 4.0 3.9 3.8 3.9 3.8 4.0 3.6

19) At my workplace, I feel valued for who I am as a person. 4.2 4.0 3.8 3.8 3.6 3.7 2.9

20) In general, I'm satisfied with my job. 4.1 3.9 3.9 3.9 3.8 3.9 3.6

21) I would recommend my agency as a great place to work. 4.2 4.0 3.8 3.8 3.6 3.7 3.4

If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

12

Page 14: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Average Response by DemographicsDepartment of Transportation (continued)

Agency Employment

Less

than

1 y

ear

1 to

2 y

ears

3 to

5 y

ears

6 to

10

year

s

11 to

15

year

s

16 o

r m

ore

year

s

No

resp

onse

Number of all responses 525 559 619 464 897 1874 17

1) I have the opportunity to give input on decisions affecting my work. 3.8 3.8 3.7 3.7 3.6 3.8 3.3

2) I receive the information I need to do my job effectively. 4.0 3.9 3.8 3.8 3.8 3.9 3.5

3) I know how my work contributes to the goals of my agency. 4.3 4.2 4.1 4.0 4.0 4.1 3.8

4) I know what is expected of me at work. 4.3 4.3 4.3 4.2 4.2 4.3 3.8

5) I have opportunities at work to learn and grow. 4.2 3.9 3.7 3.6 3.5 3.7 3.2

6) I have the tools and resources I need to do my job effectively. 4.1 3.9 3.8 3.8 3.8 3.9 3.6

7) My supervisor treats me with dignity and respect. 4.7 4.5 4.4 4.4 4.3 4.4 3.8

8) My supervisor gives me ongoing feedback that helps me improve my

performance. 4.1 3.8 3.8 3.7 3.6 3.7 3.1

9) I receive recognition for a job well done. 4.0 3.7 3.5 3.4 3.3 3.3 2.9

10) We are making improvements to make things better for our

customers. 4.1 3.8 3.8 3.7 3.7 3.8 3.1

11) A spirit of cooperation and teamwork exists in my work group. 4.2 4.0 3.9 3.9 3.8 4.0 3.5

12) I know how my agency measures its success. 3.5 3.3 3.3 3.2 3.3 3.4 3.1

13) My agency consistently demonstrates support for a diverse

workforce. 4.2 4.1 3.9 3.9 3.9 4.0 3.7

14) I receive clear information about changes being made within the

agency. 3.7 3.4 3.2 3.2 3.2 3.3 3.1

15) I am encouraged to come up with better ways of doing things. 3.8 3.6 3.5 3.5 3.5 3.6 2.9

16) We use customer feedback to improve our work processes. 3.5 3.3 3.2 3.2 3.3 3.4 3.0

17) People are treated fairly in my work group. 4.4 4.0 3.9 3.8 3.9 4.0 3.3

18) At my job, I have the opportunity to make good use of my skills. 4.0 3.8 3.8 3.9 3.9 4.0 3.4

19) At my workplace, I feel valued for who I am as a person. 4.2 3.9 3.8 3.7 3.6 3.7 3.0

20) In general, I'm satisfied with my job. 4.2 3.9 3.9 3.9 3.8 3.9 3.6

21) I would recommend my agency as a great place to work. 4.3 3.9 3.7 3.7 3.6 3.7 3.4

If 10 or more responses, average of ratings where 1=Never or Almost Never 2=Seldom 3=Occasionally 4=Usually 5=Almost Always or Always

Report prepared by the Washington State OFM, State Human Resources Division, December 2018

13

Page 15: Washington State Employee Engagement Survey...2018 Washington State Employee Engagement Survey Table of Contents Report Section Excel Tab Data Questions Page in PDF 2018 Ratings by

2018 Washington State Employee Engagement Survey

Statistics ReportDepartment of Transportation 4955 Survey Responses 70% Response Rate

(1) Never or

Almost

Never

(2)

Seldom

(3)

Occasionally

(4)

Usually

(5) Almost

Always or

Always

No

Response

(missing)

Total

Responses

(not missing)

Percent

Positive1

Percent

Negative2

Average

Standard

Deviation3

1) I have the opportunity to give input on decisions affecting my work. 203 448 1071 1994 1234 5 4950 65% 13% 3.7 1.06

2) I receive the information I need to do my job effectively. 103 301 832 2614 1101 4 4951 75% 8% 3.9 0.90

3) I know how my work contributes to the goals of my agency. 136 253 567 2032 1959 8 4947 81% 8% 4.1 0.98

4) I know what is expected of me at work. 65 154 449 2078 2198 11 4944 86% 4% 4.3 0.85

5) I have opportunities at work to learn and grow. 289 494 1012 1674 1470 16 4939 64% 16% 3.7 1.16

6) I have the tools and resources I need to do my job effectively. 120 324 825 2444 1233 9 4946 74% 9% 3.9 0.94

7) My supervisor treats me with dignity and respect. 119 184 358 1217 3058 19 4936 87% 6% 4.4 0.95

8) My supervisor gives me ongoing feedback that helps me improve my performance. 306 498 1008 1485 1640 18 4937 63% 16% 3.7 1.20

9) I receive recognition for a job well done. 391 666 1271 1535 1070 22 4933 53% 21% 3.5 1.19

10) We are making improvements to make things better for our customers. 180 375 1030 2055 1281 34 4921 68% 11% 3.8 1.03

11) A spirit of cooperation and teamwork exists in my work group. 187 338 693 2004 1718 15 4940 75% 11% 4.0 1.05

12) I know how my agency measures its success. 401 678 1310 1755 792 19 4936 52% 22% 3.4 1.15

13) My agency consistently demonstrates support for a diverse workforce. 159 286 781 1866 1824 39 4916 75% 9% 4.0 1.03

14) I receive clear information about changes being made within the agency. 364 724 1497 1686 665 19 4936 48% 22% 3.3 1.11

15) I am encouraged to come up with better ways of doing things. 370 531 1076 1699 1262 17 4938 60% 18% 3.6 1.19

16) We use customer feedback to improve our work processes. 443 725 1372 1529 836 50 4905 48% 24% 3.3 1.18

17) People are treated fairly in my work group. 233 315 602 1858 1924 23 4932 77% 11% 4.0 1.09

18) At my job, I have the opportunity to make good use of my skills. 200 348 790 1943 1655 19 4936 73% 11% 3.9 1.07

19) At my workplace, I feel valued for who I am as a person. 331 446 824 1774 1553 27 4928 68% 16% 3.8 1.18

20) In general, I'm satisfied with my job. 205 325 808 2081 1515 21 4934 73% 11% 3.9 1.05

21) I would recommend my agency as a great place to work. 342 401 866 1720 1608 18 4937 67% 15% 3.8 1.18

3Standard Deviation is a measure used to describe the variation in a dataset. A value close to zero indicates the data points in the set cluster around the mean (average), while a higher value indicates greater dispersion in the dataset.

1Percent answering "4 - Usually" or "5 - Almost Always or Always." Does not include missing data.

Number of Responses

Survey Question

2Percent answering "1 - Never or Almost Never" or "2 - Seldom." Does not include missing data.

Summary Measures (excluding missing data)

Report prepared by the Washington State OFM, State Human Resources Division, December 2018 14