WALDORF ASTORIA DUBAI PALM JUMEIRAH

Positioning Statement

Waldorf Astoria Dubai Palm Jumeirah opened its doors to international travellers in December 2013 and is one of Dubai’s leading hotels. Inspired by New York’s legendary Waldorf Astoria and adapted to reflect the inspirational surroundings of the iconic Palm Jumeirah the luxury resort property has its own distinct character and timeless architecture. The Waldorf Astoria Dubai Palm Jumeirah is a luxury beach resort that provides a truly unforgettable experience. A pristine white pearl set against the azure waters of the Arabian Gulf, it has a generous private beach with soft sands, palatial public spaces and luxuriously appointed guest rooms and suites of elegant and timeless design. Breathtaking views, abundant natural daylight and an understated sophistication echoes throughout the resort.

Vibrant dining awaits at the hotel’s signature restaurants, including ‘Social’, a casual fine dining experience by Italy’s renowned and Michelin-starred chef Heinz Beck bringing together Dubai’s social elite and international leisure travelers, for the most memorable occasions and unforgettable events. Waldorf Astoria Dubai Palm Jumeirah is part of an exclusive collection of properties known for offering true Waldorf service, inspirational environments and unforgettable experiences. Location Waldorf Astoria is situated on the world’s celebrated Palm in the heart of Dubai surrounded by the warm azure waters of the Arabian Sea and views over the glittering skyline of the city. The Hotel is a mere 50 minutes from Dubai International Airport and brings True Waldorf Service to one of the most iconic beach front locations in the Middle East. Authentic Destination

Dubai is a unique destination that is both a dynamic business centre and a tourist paradise, offering attractions,

shopping and fine dining alongside some of the world’s best hotels. From the timeless tranquility of the desert to the

lively bustle of the souk, Dubai offers a kaleidoscope of attractions for visitors. The emirate embraces a wide variety of

scenery in a very small area. In a single day, the tourist can experience everything from rugged mountains and awe-

inspiring sand dunes to sandy beaches and lush green parks, from dusty villages to luxurious residential districts and

from ancient houses with wind towers to ultra-modern shopping malls.

True Waldorf Service The True Waldorf Service concept is an extension of the personal service principles that were first introduced at the legendary Waldorf=Astoria property in New York. Under this service initiative, a personal concierge is assigned to each qualified guest and acts as their primary contact, before, during and - an industry first - after a stay, to guarantee every requirement and request is met. Exclusively available to those guests booking direct with the hotel, the personal concierge covers all guest needs from greeting on arrival to assisting with personal culinary preferences, arranging transportation and arranging any special occasion details. This ultimate service accommodates the widest range of guest needs and delivers the promise of the True Waldorf Service. The initiative is an exceptional, highly-customized luxury experience.

"In order to create a truly innovative and industry-leading service delivery platform, we took great care to identify and train the right employees within the Waldorf Astoria family to develop our network of personal concierges," said John Vanderslice, global head of luxury and lifestyle brands, Hilton Worldwide. "We've invested more than 150,000 hours of training to make sure this service is worthy of our namesake."

True Waldorf Service:

True Waldorf Service is offered across more than 24 Waldorf Astoria Hotels & Resorts around the globe

Each guest has access to a specially-trained personal concierge attuned to their individual preferences and needs

True Waldorf Service is a unique experience that extends the impeccable service for which the Waldorf Astoria brand is known

An Inspirational Environment:

The world’s most iconic and legendary landmarks

Sophisticated style, architecture and design: truly timeless

A strong sense of arrival and impressive public spaces

Luxuriously appointed, elegant, better than home

Destination meeting spaces and restaurants

Authentic Moments:

Exclusive and exceptional experiences

Unique and unforgettable destinations

Extraordinary memories

A place where significant events and special occasions take place Legendary Service To deliver a truly bespoke experience, True Waldorf Service takes a three-pronged approach:

True Waldorf Service Welcome – Before they even arrive, guests receive a personalized email connecting them to their personal concierge and offering the opportunity to pre-arrange services and special requests attuned to their history and personal preferences and in relation to the destination. The personal concierge then welcomes the guest upon arrival.

True Waldorf Service Experience – Once onsite, the personal concierge ensures guests receive a true VIP experience, starting with a private escort to guest rooms, bypassing the standard check-in process. While the personal concierge serves as the guest’s primary point contact, he or she is also their personal resource for hotel and resort information and for coordinating with the full staff to deliver seamless, personalized luxury. Outside of this, guests have 24-hour access to designated representatives with local expertise and an informed understanding of their needs.

True Waldorf Service Invitation to Return – An industry first, the Invitation to Return enhances the guest’s stay and takes the hassle out of departure travel by offering additional services such as packing services, boxed lunches, home luggage delivery, transportation arrangements and expedited checkout, all arranged through the personal concierge. Guests will receive a small departure gift reflective of the local property or culture and a follow-up thank you note after the trip concludes. ** Guests who book through a group or third-party travel agents are not eligible for True Waldorf Service given the anonymous nature of such bookings. Guest rooms

The 319 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 55 square metres offering a range of panoramic views of the Arabian Sea, the world famous Dubai skyline, or the iconoic Palm Jumeirah. Superior Rooms Superior rooms offer exquisitely furnished balconies and bright, airy interiors; room sizes start at 55sqm with a Signature Waldorf Astoria king size bed, walk-in closet and a comfortable seating area. The stylish marble bathroom is fitted with a double vanity unit, a large bath and separate walk-in shower. The work desk comes complete with chargeable Wi-Fi access as well as a two-line speaker phone with voicemail. Each room features state of the art 42-inch HDTV offering premium channels, i-docking station and coffee machine for added convenience. Interconnecting rooms are subject to availability, and are suitable for up to three people. King Deluxe Room with Skyline Sea View Offering unparalleled views of the azure blue Arabian Gulf and world-famous Dubai Skyline, room sizes start at 55 sqm, and boast a generous balcony. The elegantly designed & well-appointed rooms are bathed in natural light, and feature upscale amenities and comforts that will make your stay memorable. Deluxe Rooms feature an authentic marble bathroom with a luxurious bath, a double vanity unit and separate walk-in shower. For your added comfort & convenience each room features a 42-inch HDTV offering premium channels, an i-docking station and coffee machine. Rooms are furnished with a Signature Waldorf Astoria king size bed, comfortable seating area, and a work desk complete with chargeable Wi-Fi access as well as a two-line speaker phone with voicemail for staying connected. Rooms are suitable for up to three people and interconnecting rooms are subject to availability.

Queen Deluxe Room with Skyline Sea View Offering unparalleled views of the azure blue Arabian Gulf and world-famous Dubai Skyline, room sizes start at 55 sq.m, and boast a generous balcony. The elegantly designed & well-appointed rooms are bathed in natural light, and feature upscale amenities and comforts that will make your stay memorable. Deluxe Rooms feature an authentic marble bathroom with a luxurious bath, a double vanity unit and separate walk-in shower. For your added comfort & convenience each room features a 42-inch HDTV offering premium channels, an i-docking station and coffee machine. Rooms are furnished with two queen sized beds, comfortable seating area, and a work desk complete with chargeable Wi-Fi access as well as a two-line speaker phone with voicemail for staying connected. Rooms are suitable for up to four people and interconnecting rooms are subject to availability. King Deluxe Room with Palm Sea View

Offering panoramic views of the Arabian Gulf and the iconic Palm Jumeirah, room sizes start at 55 sq.m, and boast a generous balcony. The elegantly designed & well-appointed rooms are bathed in natural light, and feature upscale amenities and comforts that will make your stay memorable. Deluxe Rooms feature an authentic marble bathroom with a luxurious bath, a double vanity unit and separate walk-in shower. For your added comfort & convenience the room features a 42-inch HDTV offering premium channels, an i-docking station and coffee machine. Rooms are furnished with a Signature Waldorf Astoria king size bed and comfortable seating area. A work desk complete with chargeable Wi-Fi access, as well as a two-line speaker phone with voicemail is included for staying connected. Rooms are suitable for up to three people, and interconnecting rooms are subject to availability. Queen Deluxe Room with Palm Sea View: Offering panoramic views of the Arabian Gulf and the iconic Palm Jumeirah, room sizes start at 55 sqm, and boast a generous balcony. The elegantly designed & well-appointed rooms are bathed in natural light, and feature upscale amenities and comforts that will make your stay memorable. Deluxe Rooms feature an authentic marble bathroom with a luxurious bath, a double vanity unit and separate walk-in shower. For your added comfort and convenience the room features a 42-inch HDTV offering premium channels, an i-docking station and coffee machine. Rooms are furnished with two queen sized beds and comfortable seating area. A work desk complete with chargeable Wi-Fi access, as well as a two-line speaker phone with voicemail is included for staying connected. Rooms are suitable for up to four people, and interconnecting rooms are subject to availability. King Premier Room Sea View Take luxury to the next level with access to the exclusive Waldorf Astoria Lounge. Marvel at the breathtaking views of the Arabian Gulf and enjoy the breakfast selection in the morning. The Lounge will serve as a private oasis throughout the day and into the evening with complimentary drinks and snacks. The elegantly designed room, starting from 55 sqm, provides uninterrupted views across the azure blue Arabian Gulf and a large sea facing balcony. You will appreciate the Signature Waldorf Astoria king size bed, relaxing seating areas, and luxurious marble bathroom fitted with double vanity units, large bath and a separate walk-in shower. For your added comfort and convenience the room features a 42-inch HDTV offering premium channels, an i-docking station and coffee machine. A work desk offering complimentary Wi-Fi and a two-line speaker phone ensures you stay connected. Rooms are suitable for up to three people. Interconnecting rooms are subject to availability. Queen Premier Room Sea View: Take luxury to the next level with access to the exclusive Waldorf Astoria Lounge. Marvel at the breathtaking views of the Arabian Gulf and enjoy the breakfast selection in the morning. The Lounge will serve as a private oasis throughout the day and into the evening with complimentary drinks and snacks. Your elegantly designed room, starting from 55 sqm, provides uninterrupted views across the azure blue Arabian Gulf and a large sea facing balcony. You will appreciate the 2 queen size beds, relaxing seating areas, and luxurious marble bathroom fitted with double vanity units, large bath and a separate walk-in shower. For your added comfort and convenience the room features a 42-inch HDTV offering premium channels, an i-docking station, as well as coffee machine. A work desk offering complimentary Wi-Fi and a two-line speaker phone with voicemail ensures you stay connected. Rooms are suitable for up to four people. Interconnecting rooms are subject to availability. King Deluxe Suite Sea View Offering uninterrupted views of the azure blue Arabian Gulf and boasting an incredible 100 sqm of exquisite bedroom and living space, the Deluxe Suite is ideal for those guests who appreciate the luxury of space. The balcony is equally spacious and stylish, the ideal place to relax and marvel at the spectacular skyline, a sight that will stay with you forever. Deluxe Suites feature an authentic marble bathroom with a luxurious bath, a double vanity unit and separate walk-in shower. For your added comfort and convenience the living room includes a dining table, i-docking station as well as a coffee machine. Rooms are furnished with a Signature Waldorf Astoria king size bed and comfortable seating area. The large work stations come complete with chargeable Wi-Fi access and a two-line speaker phone with voicemail. Each suite features a 42-inch HDTV in both rooms offering premium channels. Rooms are suitable for up to four people four people and interconnecting rooms are subject to availability.

King Premier Suite Lounge Access Sea View Take luxury to the next level and make your stay truly memorable with access to the exclusive Waldorf Astoria Lounge. Enjoy the breakfast selection in the morning and throughout the day and into the evening the Lounge will serve as a private oasis with complimentary drinks and snacks. Offering uninterrupted views of the azure blue Arabian Gulf & boasting an incredible 100 sqm of exquisite bedroom, living & balcony space. Premier Suite features an authentic marble bathroom with a luxuriously large bath, a double vanity unit and separate walk-in shower. The living room features a dining table, 42-inch HDTV offering premium channels, i-docking station as well as a coffee machine. The suite is furnished with a Signature Waldorf Astoria king size bed and comfortable seating area. The large work stations come complete with complimentary Wi-Fi and a two-line speaker phone. Rooms are suitable for up to four Guests and interconnecting rooms are subject to availability. Waldorf Astoria Suite Sea View Residential in size and style, the 160 sqm of spacious luxury will exceed your expectations of comfort. The uninterrupted panoramic views of the Arabian Gulf are sure to leave a lasting impression. Waldorf Astoria Suites feature an authentic marble bathroom with a luxuriously large bath, a double vanity unit and separate walk-in shower. The living room includes a dining table, i-docking station and coffee machine. Suites are furnished with a Signature Waldorf Astoria king size bed and comfortable seating area. The large work stations are fitted with a two-line speaker phone and complimentary Wi-Fi access. A 42-inch HDTV in each bedroom and living room area offer premium channels. Suitable for up to four people. The Waldorf Astoria Suite gives you access to the exclusive Waldorf Astoria Lounge for the duration of your stay. The Lounge will be your private oasis, enjoy the breakfast selection in the morning and complimentary drinks & snacks throughout the day and into the evening. Presidential Suite At 390 sqm, the suite opens into an opulent foyer connecting to a lavish living space with a lounge, dining room and kitchen. A separate office adds to the presidential features. Two exquisite bedrooms open to a generous balcony with breathtaking views of the Arabian Gulf, making this a comfortable choice for up to five discerning guests. Featuring a marble bathroom with a luxuriously large bath, a double vanity unit and separate walk-in shower. The living room includes a dining table, i-docking station as well as a coffee machine. Complimentary Wi-Fi and a two-line speaker phone ensure you stay connected. 42-inch HDTVs in both bedrooms and living room offer premium channels. Access to the exclusive Waldorf Astoria Lounge is included and is an ideal space to marvel at the breathtaking views of the Arabian Gulf while enjoying the breakfast selection in the morning. Throughout the day and into the evening the Lounge will serve as a private oasis with complimentary drinks and snacks. The Royal Suite Two floors of generous luxury and refined sophistication with a private lift, Jacuzzi, gym area and “Majilis”, an Arabic seating area, which are unique to this suite. The 360-degree view of the Arabian Gulf is a sight that is sure to last a lifetime. The Royal Suite will comfortably host six discerning Guests in three separate bedrooms; each furnished with a Signature Waldorf Astoria king size bed and 42-inch HDTV. A fully equipped kitchen and a maid/driver's room are included. The separate living rooms, with spacious dining area, boasts a 55-inch HDTV. Marble bathrooms feature a luxurious bath and walk-in shower providing ultimate relaxation. Complimentary Wi-Fi and two-line speaker phone to help you stay connected. I-docking station and coffee machines are just a few of the amenities included. Access to the exclusive Waldorf Astoria Lounge, providing complimentary breakfast in the morning and refreshments throughout the day, will make your stay that much more comfortable. King Accessible Room Spacious mobility and hearing rooms reflect the stylish layout and elegant decor of the Superior Rooms, with enhanced accessibility as an addition. The signature classically chic Waldorf Astoria luxury echoes throughout, with upscale modern amenities offering comfort and convenience. Starting from 55sqm, the bright and airy room has a spacious balcony, and features a wheelchair accessible marble bathroom with a roll-in shower, vanity unit and a luxurious large bath. Accessible Rooms are furnished with a Signature Waldorf Astoria king bed, relaxing seating area and work station complete with chargeable Wi-Fi access as well as a two-line speaker phone with voicemail. State of the art 42-inch HDTV offering premium channels, i-docking station and coffee machine are included for added convenience. The walk-in closet provides plenty of storage space. Accessible Rooms are suitable for two people and interconnecting rooms are subject to availability. Restaurants, Lounge and Bar LAO ‘Lao’ expresses the culinary mystery of settlers from South West China who populated Northern Thailand, Khymer and Vietnam in the first millennium. A fusion of contemporary dishes taking the best from this region’s fresh and clean food, the simple and organic menu has a casual yet intriguing personality. ‘Loa’ offers a signature selection of teas and features a collection of refined sculptures and artefacts. The diversity of this exotic dining room is nothing short of magical. Location: Lower Lobby Opening Hours: 19.00 – 23.00 Seating Capacity: 92

Serafina Bar A plush Bacaro dining experience serving Cicchetti; select small bites from the Osterie and Dintorni districts of Venice. The grand Prosecco and Martini cart is a signature feature of this inviting bar. Exuding Italian elegance with opulent renaissance-style furnishings and dramatic bespoke lighting, this bar creates an elegant venue for pre or post dinner drinks. Guests will enjoy the nightly entertainment from noon until after dark. Location: Upper Lobby Opening Hours: 17.00 – 02.00 Seating Capacity: 64 Dress Code: Smart Casual Social by Heinz Beck Heinz Beck, Italy’s renowned chef and multiple Michelin star recipient takes the formal out of fine dining. ‘Social’ takes inspiration from New York City and vibrant cosmopolitan restaurants. This eatery is known for its innovative cuisine, sleek setting and dazzling views across the Dubai skyline. Welcoming refined diners from around the world, ‘Social’ offers diners a uniquely immersive dining experience with authentic Italian flavours. A glass panelled kitchen affords diners a memorable dining experience while viewing the artisanal chefs in action. Location: Upper Lobby Opening Hours: 19.00 – 00.00 midnight Seating Capacity: 165 Dress Code: Smart Casual Mezzerie Inspired by various schools of architecture, Mezzerie exudes subtle Arabesque detail in a light filled all day dining restaurant. On the ground floor with views across the pools and the Arabian Gulf, the restaurant is the perfect place to while away the hours dining on the finest international buffet. Live cooking stations provide a vivacity and excitement. Location: Lower Lobby Opening Hours: 06.30 – 00.30 Seating Capacity: 276 Dress Code: Casual Peacock Alley A famed Waldorf Astoria tradition, Peacock Alley is an impressive signature lounge with all the signs of the magnificent plumage and parading that is synonymous with the Peacock; a delight for all those that are captivated by their magic. Serving a curated selection of the world’s finest teas and coffees accompanied by superb light bites, the lounge is a fabulous meeting place throughout the day where signature Waldorf dishes are served, including the renowned Waldorf Salad. The grand lobby clock at Waldorf Astoria Dubai Palm Jumeirah is viewable from the lounge and has been exclusively designed to honour the various cultures of the world. Location: Upper Lobby Opening Hours: 07.00 – 00.00 midnight Seating Capacity: 114 Dress Code: Smart casual Palm Avenue Bar Grill Palm Avenue’s stylish tranquillity offers an escape from the bustling city of Dubai. Modern and contemporary, with a European approach to an innovative pool-side lounge. Palm Avenue serves fresh cuisine and drinks that are served in a relaxed and stress free environment. The pool offers a tranquil sensory experience that harmonizes the body and soul. A Riviera lifestyle accentuated with a serene scented mist service. Location: Pool side Opening Hours: 08.00 – 23.00 Seating Capacity: 120 Dress Code: casual In Room Dining An extensive international menu with selected signature dishes from each individual dining venue at the Waldorf Astoria Dubai Palm Jumeirah. Spa The spa surrounds the inner courtyard of the hotel, an area of peace and tranquillity allows the body to relax and unwind in this peaceful environment. Set to be the marvel of The Palm, 12 treatment rooms and two VIP suites stretch seamlessly around the quite hum of the thriving gardens. Planned Opening Date in March 2013

Meeting & Conference An impressive array of first floor, multi-functional and state-of-the-art event spaces with plentiful natural daylight and views over the Arabian Gulf or iconic Palm Jumeirah. The business centre serves these rooms with a comprehensive range of services. The first floor is easily accessible by elevator or stairs. All of the meeting rooms have an eclectic mix of beautiful lighting, screens and sound systems. A selection of break-out rooms make for easy coffee breaks and light lunches. The ballroom lies on the Lower Lobby level and can accommodate an impressive 350 guests for social occasions of any kind. Facilities & Services Guest Assistance The Personal Concierge team provide guests with assistance before they arrive at the hotel. One dedicated personal concierge will look after each guest’s personal requirements to ensure that their stay at the Waldorf Astoria Dubai Palm Jumeirah is truly memorable. Business Centre Typing, photocopying, scanning, printing, complimentary Wi-Fi and secretarial services are available at the Business Centre located on the lower ground floor. Opens daily from 07:00- 23:00. Frequent Guest Programme Free room upgrades, personalized amenities and more. As a Hilton HHonors™ member, guests can enjoy special treatment at all our hotels and resorts. And with HHonors, guests can achieve elite status faster than with any other guest loyalty program. The more guests stay with us, the better it gets. Kids Club An exclusive area for the little Waldorf Astoria people. From the age of three, children can take advantage the fun and fully equipped kids club with indoor play facilities, outdoor climbing frame and pool. Open from 10.00 to 19.00 daily. Babysitting services are available on request. Access to the kids club is complimentary for resident children; babysitting is chargeable per hour. Contact Details General Manager Jan Moenkedieck Director of Operations Stephane Dartois Director of Business Development Hany Ahmed Website: www.waldorfastoria.com/dubaipalm Facebook: https://www.facebook.com/WaldorfAstoriaDubai Twitter: https://twitter.com/waldorfdubai Pinterest: http://www.pinterest.com/WaldorfDubai

Hotel PR Contact: Annabelle Wilkins PR Manager Waldorf Astoria Dubai Palm Jumeirah United Arab Emirates Tel: +971 50 841 6345 Annabelle.wilkins@waldorfastoria.com About Waldorf Astoria Hotels & Resorts Waldorf Astoria Hotels & Resorts is a portfolio of iconic, landmark destination properties in the world’s most sought after locations. From elegant, timeless properties to new developments, Waldorf Astoria Hotels & Resorts each possess the inspirational environments, unparalleled guest service and uniquely authentic moments that add up to an unforgettable experience. From sumptuous culinary excellence to world-class golf and spas, each hotel & resort offers luxuriously appointed accommodations and signature experiences. Waldorf Astoria Hotels & Resorts has grown to more than 20 hotels and resorts in the world’s most extraordinary destinations. Waldorf Astoria is a global luxury brand of Hilton Worldwide. Discover Waldorf Astoria by visiting www.waldorfastoria.com