Manage Customer Contact Voice Mail Connect

Professional Services

Enterprise Solut ions

Cal l Centers

IVR TT/VR

Call Recording

Call Accounting

SIP Soft-phones

CONNECT YOUR BUSINESS WITH

THE RIGHT TECHNOLOGY & PARTNER Poltys a company with exceptional knowledge and expertise in developing products

with and for Panasonic for over 12 years . Thousands of Panasonic end users are

using Poltys software today in many different ways all over the world. Poltys core

areas of expertise are: application developer, SIP technology developer used for

Voice over IP, and professional services. Professional services allow us to deliver

complete solutions to customers like you by customizing or integrating our applica-

tions with other software solutions.

Voice Mail Connect is part of a suite of applications designed on open standards.

We understand that having customer contacts handled quickly and efficiently is

essential to maintaining and growing a business.

If you’re a service company, medical clinic, legal group, or in other fields which customers depend on you returning their calls 24 hours a day 7 days a week you probably have people dedicated to coordinate and schedule who is covering your business. You already know the training required to learn which Voice Mail box is

Flexible Solutions Helping you manage your business

used on what day to retrieve the customers messages or perhaps program a new phone number in for the next person covering the calls. The cross training of your staff and the administration expenses involved can mount up quickly. Voice Mail Connect solves these issues with a friendly user interface that is centralized. This ensures a single point of contact for your staff to call and retrieve messages. This eliminates hours of administration for multiple entries of a mailbox for notification. Most organizations that perform after hour call coverage have several people sharing the after hours coverage which complicates the coordination of the workers schedules. Voice Mail Connect was designed from telephone dealer feedback based on installing and servicing Panasonics telephone and voice mail systems. They know from direct contact with users what is needed and required to make the operation run smoothly.

NOTIFICATION ASSIGNMENT ENTRY OF PERSONS NAME

EASY DATE ASSIGNMENT

START COVERAGE

END COVERAGE

3 NOTIFICATION NUMBERS

TO CALL

EASY RECURRING SCHEDULE BUILDER MANY OPTIONS TO PROVIDE MAXIMUM FLEXIBILITY

DAILY

WEEKLY

MONTHLY

YEARLY

Notification Schedule

CALENDAR VIEW OF SCHEDULE

Need additional proof of del ivery

CALL RECORDING SOLUTIONS

Capable of recording Analog or Digital

Extensions, Analog or Digital trunks like

T1 and PRI offers a total solution for

recording.

Fast retrieval of previously recorded calls

based on called number, calling number,

and many other options.

IVR SOLUTIONS

Customers the call for the same type of

information all the time can be handled

by IVR. Avoid making them wait for in-

formation and lower you call volume with

an integrated IVR. Supporting both

touch tone or voice recognition our IVR

solutions are easily connected to most

database applications.

Cal l Center Solu t ions

Control your destiny with management

reports and monitoring solutions

designed to give you visibility of call

traffic reaching your business. On

average 30% of management time in

a call center is centered around

management reports of activity.

.

VOICE MAIL CONNECT HIGHLIGHTS EASY VISIBILITY TO COMPLEX CALL COVERAGE SCHEDULES

EASY MANAGEMENT FOR

COVERAGE SCHEDULING

TELEPHONE NUMBERS TO CALL

REPETITIVE SCHEDULES

DAILY, WEEKLY, MONTHLY, YEARLY COVERAGE

Other Software Offerings

After entering a new schedule into our calendar its easy to see who was assigned to answer your customer calls. By opening any of the scheduled items it shows all the information you entered and when the coverage occurs.

For Voice Mail Connect you can add our Call Accounting package to show when the call was placed and each time the number was dialed along with the duration of the call. Adding Trunk Based call recording will capture not only the original caller leaving the message in the voice mail but the call back to the person on the notification schedule.

3300 N. Main Street, Suite D

Anderson, SC 29621-4128

864.642.6103 phone

864.752.1568 fax

WWW.Poltys.com

Sales@Poltys.com

PROFESSIONAL SERVICES

APPL ICAT IONS

SUPPORT

Billing Recording Soft Phone

Accounting View Lite View Pro Record Pro Talk Express Standard ProCCSupervisor Features

General Settings

Customer Information ■ ■

Agent Information ■ ■ ■ ■

Call Cost Information ■ ■ ■ ■

Charge Settings ■ ■ ■ ■

Global Filtering ■ ■

User Profiles ■ ■Alarm Settings ■ ■ ■ ■ ■ ■VM Record Settings ■

Real-time Monitoring

Browse ACD System Level ■ ■ ■ ■ ■ ■

Browse ACD Queue Level ■ ■ ■

Browse ACD Group Level ■ ■ ■ ■ ■ ■

Browse Agent Level ■ ■ ■ ■ ■ ■Get Agent Status ■ ■ ■ ■ ■ ■Get Call Status ■ ■ ■ ■ ■ ■Login/Logout Agent ■ ■ ■Start Agent Voice Recording ■

Enable/ Disable Agent Chat capabilities ■Monitor Call ■ ■ ■

Performance Graphs

Predefined Performance Graph ■ ■

Custom Performance Graph ■ ■

Counter Graph ■ ■

Reports

Manage Reports ■ ■ ■ ■ ■

Predefined Reports ■ ■ ■ ■ ■

Logs

CO Call Log ■ ■ ■ ■ ■ ■

Intercom Call Log ■ ■ ■ ■ ■ ■

Agent Log ■ ■ ■

CCAgent FeaturesFlexible GUI Appearance ■

General Settings ■

Call Control ■

Incoming call pop-up ■

Customer Infomation ■

Other Operations ■

CCAgent Pop Up Integration ■

Softphone FeaturesDesigned KX-TDE/ KX-NCP ■

Make Call/ Answer Call/ Reject Call/Transfer Call ■

Music on Hold ■

Call Duration Timer ■

Call Recording and playback ■

2 phone lines ■

Import Outlook contacts ■

Network quality monitoring ■

Incoming call pop-up window ■

Audio Tuning Wizard ■

Customizable GUI appearance and sounds ■

Phonebook with multiple phone numbers ■

Integration with Outlook, GoldMine and ACT! ■

Custom 3rd-Party CRM integration ■

Call Centre Suite Extensions

Integration with virtually any CRM/ ERP Database ■

Custom IVR with Database Queries and Call Routing

■ ■

Smart priority Call Routing ■ ■

Custom ACD Queue Management ■ ■

Custom touchtone-based IVRs ■ ■

Custom speech recognition-based IVRs ■ ■

Call Center PBX Monitoring

Application Solutions