Chandra Gopal

E-Mail: abc123@gmail.com / Mobile: 099861xxxxx

High-Impact Senior Human Resources Professional Strategic Planning ~ Human Resource Management ~ Talent Acquisition & Management ~ Organizational Development ~ General Administration ~ Client Relationship Management

Driving Strategic HR initiatives to realize bottom-line results and enhance employee engagement in the pursuit of organizational objectives across diverse set of industries

Profile Summary

A vibrant performance-driven professional with 10.5 years of rich combined expertise in

Strategic HR operations with key focus on profitability & optimal utilization of resources

Strategy architect credited with implementation of innovative path-breaking HR initiatives to streamline processes and capitalize on organizational growth opportunities

A creative thinker, luminary, problem solver and decision maker who balances needs of employees with the organizational mandate

Proficient in spearheading talent acquisition & employee relation activities and setting priorities for improving the competence of the work-force

Proficiency Matrix

- Strategy Planning - Policy Formulation - HR Generalist Affairs- Organizational Development - Performance Management - Change Management - Recruitment & Selection - Talent Acquisition - Training - Industrial Relations - Process Enhancement - Employee Engagement

Noteworthy Highlights

Holds the credit of serving as Counsellor as well as the Reporting Manager for all organizational development plans Shouldered the responsibility of handling Quality - Green Belt Project on Time on System and Leaves for Full Time

Employees (FTE) and Part Time Employees (PTE) Awards / Laurels:

o 3 awards and 15 moments for delivering outstanding client and employee relationship

o Bronze Award for overall knowledge on Card Service Business in 2006

o Peer to Peer Award- Highest number of appreciation among peers in 2006

o Client Award (C.J. Hamilton Award) for setting up GE Values & Significant Performance at workplace in 2004

o Surprise Award for topping the Portfolio in the 1st month of Associate Evaluation System in 2004

o Bronze Award for executing, moving & implementing post-production billing-travel & living, Rewards, Variable Incentive plan & Deferred Income Plan and reclassification of expenses, resulting in moving revenues at company level in 2009

Organizational Experience

KEY RESULT AREAS (across the tenure) Human Resource Operations/ Strategic HR: Key driver of transition management, secured resources required during and following the transition and ensuring

that changes are effectively integrated into the business Spearheading entire HR Operations inclusive of organizational development,

policy formation & implication, statutory compliance, HR audits, etc. Strategizing the long / short-term directions by forecasting the

future manpower requirement and designing plans for acquiring requisite skills and competencies

Talent Acquisition & Development Proficiently identified, secured, led and motivated

multi-disciplinary project teams, including individuals with a wide range of specialist knowledge and expertise

Mentoring new hired Associates to meet & exceed performance targets vis. a vis. portfolio’s / business

Instrumentally addressed and augmented quality issues by categorizing related processes, inclusive of handling escalations of service delivery issues (quality / timeliness) and delivering the inputs to Talent Leaders on resolution

Training & Development Identifying training needs across levels through

mapping of skills required for different roles and analysis of the existing level of competencies; presenting the training progress in management review meeting

Performance Management Successfully established periodic update calls with

U.S. colleagues- to discuss optimum utilization, staffing, performance, quality issues and upcoming projects; communicated information and insight with U.S. colleagues on initiatives / processes in the U.S. India Offices

Education

Pursuing M.A. Psychology (Counselling) from IGNOU, Delhi PG Diploma in Human Resources Management from Symbiosis, Pune, Maharashtra in 2007; secured a first division BA (Hons.) from Lady Shri Ram College for Women, Delhi University & IGNOU, New Delhi in 2004

Other Course: NIIT Swift India Course

IT Skills

MS Office (Word, Excel and PowerPoint)

Trainings / Certifications

Green Belt Trained & Tested HR Certified Certified Subject Matter Specialist in Training Certified in Harvard Manager Programs Lean Certified Presentation Skills Steps to Personal Mastery Developing Self Excellence (DSE) Training Advanced Communication Skills

Working in Teams Effective Coaching Skills Leading and Motivating a Team & Solving Problems

as a Team Succeeding as a Supervisor Providing Effective Feedback Crucial Conversations Developing a Strategic Plan

Personal Details

Date of Birth: 22nd July, 1982 Address: VSV Homes, Flat # 402, Site # 23, 1st Cross, Rustam Bagh, Old Airport Road, Bangalore - 560017, Karnataka