VIKAS BHATNAGARMobile: +91- 9928877763

E- Mail: vbn_a@hotmail.comSkype:vikas.bhatnagar27

General Manager

Professional Profile Competent and result-oriented professional having over 20 years of

experience with customers alongwith a comprehensive knowledge Hospitality products and services.

Currently associated with Aaram Baagh Pushkar as General Manager since November 2015.

Holds the distinction of leading and managing branch wise sales operations successfully.

Implementation of various business strategies. Ability to learn new technology and develop quality monitoring systems Good Communicator, with the ability to lead process team for achieving

business objectives Innovative and exceptionally creative to foster ideas that impel the

organization towards a result-orienteddirection and help to achieve more success

Driven by new challenges and adept at adapting to any cultural and business environments

An effective communicator with proven abilities in leading teams and resolving complex technical issues

Professional Experience:

Aaram Baagh – Pushkar, RajasthanGeneral Manager (Nov, 2015 to current)Responsibilities:

A 5 star super luxury resort located on 38 acres of land based on Royal architecture.

Report to the Managing Director. 75 rooms based on ancient civilisation like Arabia, Persian, Egyptian, Greek and

Chinese with huge gardens and all modern features. USP – Rooms are attached with plunge pools and some rooms are attached with a

fully equipped kitchenette. Core business – Domestic travellers with main emphasis on the corporate

travellers and small segment of international tourists. Focus on increase in revenue by increasing market sharein both Room and F & B

segments in the local areas. E.g. setting revenue targets for Bar, Spa etc. We have increased revenue by INR 30 lacs over the last financial year 2015-2016. We operating at INR 3914 ARR currently.

Focus on Guest Relations Setting systems in F & B, Front Office and House Keeping to facilitate both guests

and staff. Operating Djubo system in Front office for reservations. This system has led to an

increase of 25% sales. Most importantly our system is linked to on line portals such as Make My Trip.com

Responsible for smooth operations of all departments Setting vendor listings. Responsible for P & L with fine balance between cost and services. We have

achieved and exceeded budget in the last 4 months of operations. Our operational budget is Rs. 30 lacs per month. Our pay role budget is 6.7 lacs per month.

Focus on Training Focus on continuous improvements through guest feedback.

Accomplishments:Current operating Food cost is 30%Trip Advisor: 8th ranking among 39 hotelsExceed revenue on average by 40%

MANDAWA HAVELI, Jaipur, RajasthanOperations Manager (Jan, 2013 – Nov, 2015)Responsibilities:

A 5 Star hotel with 70 room Heritage style belonging to the Mandawa family and part of a chain of hotels.

Core segment of business is GIT. Achieved a food cost of 25% and beverage cost of 32% 2 Restaurants, multi cuisine, 2 Bars and conference facilities. Ananda

Restaurant operating for breakfast, lunch and dinner, with total revenue of Rs 60,000 per day. Second restaurant has just been opened number of covers 35.Current revenue Rs 20,000 per day, operating for Lunch and Dinner.

Conducted Wine and Kebab festival in August 2014.Managed a profit of Rs 20,000 with 128 covers.

Current ARR is running at 1748. Occupancy is at 60% during the low season and achieved 97% occupancy during High season.

Operating Champagne software for our Front Office reservations and sales. Training and Development. Focus on continuous improvement in all departments. Total staff 54. Successful renovations carried out in 2013 & 2014 of all 70 Rooms.

MANSINGH HOTEL, Jaipur, RajasthanAsst. Food and Beverage Manager (Dec, 2011 – Dec, 2012)Responsibilities:

Managing a revenue of Rs 21 lacs per month Handling 3 restaurants, 3 bars and 5 banqueting facilities Assisting and supporting a team of 26 members. Preparing budgets in collaboration with General Manager Building client base through Sales calls. Training and developing staff. Day to day operations of all outlets. Liaising with departments to deliver service beyond expectations

AAMI INSURANCE, Sydney, NSWBranch Manager- Haberfield (Feb, 2010 – Dec, 2011)Responsibilities:

Whilst I started my career in AAMI on 27th March 2000 winning many awards and certifications.My current role was to effectively manage both retail sales of AAMI products and manage Motor Claims right from claims lodgement, manage repair process including delivery of repaired cars on timeMy Other roles within AAMI include Senior Motor Claims,

In charge of both Sales and Operations of repairs of cars. Staff of 18 reporting to me Generating revenue of AUD$ 35000 per day and repairs of 36 cars a day. Training staff in Motor, Home and CTP products. Coaching and mentoring staff to only reach targets but also exceed targets. Developing staff for future roles. Rolling out training programs.

AccomplishmentsThe branch achieved 2nd best result in both retail sales and operations in the state of NSW having a total of 12 branches.

AAMI INSURANCE, Sydney, NSWBranch Manager- Haberfield (Mar, 2006 – Feb, 2010)Responsibilities –My role was to effective manage policy underwriting to ensure our clients are adequately insured and providecompetitive product prices in the North Sydney branch. Officer and Senior Home Claims officer.

Mentoring operators to achieve their key indicators Promote effective decision – making and problem solving in an effort to

recover outstanding debt on motor claims efficiently and effectively

Guiding operators to meet personal aspirations in the company. Managing change effectively. E.g. AAMI and Promina and then Merger

between Sun Corp and AAMI. Creating action plans to train and develop operators Identifying people and skills to carry out a task successfully. Resolving on any escalated disputes in order to achieve a successful outcome. Taking on any claims for legal actions. Mentoring other operators in Time Management.

Accomplishments Successful opening of the branch in North Sydney. Meeting and exceeding Key Performance Indicators which

were set as a result of Key Business Objectives I have won several Sales and achievement Awards and

best employee award.INDIA DOWN UNDER KINGS CROSS- SydneyManager/ Partner (1995– Feb, 2000)Responsibilities-

80 seating restaurant cum bar operating Lunch and Dinner. Indian specialty restaurant. Menu planning and pricing. Marketing and Sales. Hiring and training staff. Purchasing food and Beverage for the restaurant. 8 staff reporting to me. Revenue of $ 8000 per day on average.

Accomplishments Best community based restaurant in Sydney for 1998 and

1999

RADISSON KINGS CROSS- SydneyRestaurant Supervisor (1991 – 1995)Responsibilities-

80 seat restaurant operating Breakfast, Lunch and Dinner. Room Service – 300 rooms Five star hotel. Bar with a seating capacity of 25 guests. Atrium lounge seating of 125 operating mainly for breakfast and private

functions. Staff of 10 reporting to me. Menu planning for special promotions and parties. Rostering. Staff Hiring and training, e.g. staff induction and change of menu training.

Accomplishments Employee Of the Month – Dec 1991 Employee Of The Year – 1991

LEELA KEMPKENSKI, Bombay

Asst. Restaurant Manager - Waterfall Cafe (1989 – 1990)Responsibilities -

24 hour coffee shop featuring a multinational menu with a capacity of 180 seats.

Revenue of Rs 1.25 lacs per day Staff of 36 reporting to me Menu Planning and pricing Special promotions and parties e.g. Christmas Lunches. Managing banquet functions. Award for contribution in getting Leela into the exclusive group “Leading

Hotels of the world.Accomplishments

Part of the team playing a role in getting hotel a prestigious accolade as “LEADING HOTELS OF THEWORLD”.

MANSINGH WELCOME GROUP, JaipurAsst. Restaurant Manager -Shivir (1984 – 1989)Responsibilities-

Managing banquet functions. Indian specialty restaurant with a capacity of 80 seats operating for Lunch

and Dinner Revenue of Rs 40000 per day Staff of 12 reporting to me. Menu Planning and pricing Special function like Christmas Lunch, New Year’s Eve Dinner Managing corporate lunches

Skills Excellent organizational skills – able to identify goals, take initiative, plan and

prioritize. Effective problem solving skills. Strong communication and interpersonal skills. Strong Time Management skills

Qualifications 1992 Certificate of Hospitality Management Sydney,

University of NSW – Certificate. 1981 – 1984 Diploma in Hospitality Management, Switzerland – Diploma

Ecole Les Roches 1980 GCE ‘O’ Level St. Joseph’s Institution, Singapore Tier 2 Compliant

Accreditations First Aid Certificate – St John’s Ambulance Performance Development. Coaching and Counselling Train the Trainer Responsible service Of Alcohol.

Computer Skills Operating System : Windows Operating System Packages : MS-Office (Word, Excel & PowerPoint) Tools : Protect & CMS System Others : Internet Applications & Tools

Personal DetailsName: VikasBhatnagarDate of Birth:11th Oct, 1964Nationality:Dual (Indian& Australian)Gender:MaleMarital Status:MarriedContact No:+91-8824716386Email Id:vbn_a@hotmail.comAddress: B-60, BhagirathMarg, Shyam NagarAjmer Road, Jaipur-302019, Rajasthan.

Declaration

I hereby declared that all the information, I represented in this resume is true to the best of my knowledge and canbe verified with the documents whenever required.

Place: Jaipur, IndiaYours Truly,Vbhatnagar(VIKAS BHATNAGAR)