Love is powerful. It’s what makes us ViaQuest. 2
Table of Contents
Introduction to ViaQuest Psychiatric & Behavioral Solutions . . . . . . . . . . . . . . 3
Mission/Vision/Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Services Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Assessment Purpose/Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Behavioral Health Counseling/TBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pharmacologic Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Pharmacogenetics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Deaf, Deaf Blind, and Hard of Hearing Services . . . . . . . . . . . . . . . . . . . . 5
Interpreting Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Pharmacy Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Crisis Intervention Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Treatment Risks/Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Confidentiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Financial Obligation/Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Payment/Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Private Pay/Sliding Fee Scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hours of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Appointments/Cancellations/Treatment Compliance . . . . . . . . . . . . . . . . . . . . . . 7
Transition/Discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Program Policies/Rules: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Outcome Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Satisfaction Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Behavior Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Seclusion & Restraint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Smoking, Alcohol & Drug Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Weapons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Controlled Substances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dispensing & Administering Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Legal Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Expectations of Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Role of Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Role of Family And Support Team/Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Rights of Clients Served . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Nondiscrimination Notice and Accessibility Requirements . . . . . . . . . . . . . . . 11
Reporting Abuse & Neglect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Complaint & Conflict Resolution: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Additional Important Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Complaint & Conflict Resolution Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
HIPAA Notice of Privacy Practices & Acknowledgment . . . . . . . . . . . . . . . . . . . 15
Handbook Acknowledgment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Love is powerful. It’s what makes us ViaQuest. 3
Since 1999, ViaQuest Psychiatric & Behavioral Solutions (VPBS) has served thousands of
clients seeking help and support . Presently, VPBS provides services to clients struggling with
mental health issues, substance abuse, challenging behaviors and clients with intellectual and
developmental disabilities who have co-occurring mental health issues throughout Ohio .
VPBS believes that all clients have the right to be accepted as unique and valued members of
society . The goal of VPBS programming is to provide hope and an environment that supports
clients in achieving their maximum potential .
VPBS is focused on providing tailored care to clients in a convenient and comfortable setting .
We offer unique and clientized care to children, adolescents and adults with psychiatric
and behavioral needs . We also offer specialized treatment for clients with intellectual and
developmental disabilities, those suffering from trauma and the aging population .
Our clients are supported by a team of mental health therapists, case managers, nurses,
Advanced Practice Registered Nurses (APRN), and collaborating psychiatrist to ensure the
mental health of the whole client is addressed .
Introduction
The purpose of ViaQuest is to serve:
> Clients – by providing services that make a difference in their lives .
> Employees – by treating them with dignity and respect while providing opportunities for
personal and professional growth .
> Communities – by doing the right thing .
MISSION
VISION
VALUES
The values of ViaQuest are:
> Customer Service – We anticipate the needs of all our internal and external customers
and provide solutions at the right time, in the right place and with the right attitude .
> Humor – We take our work seriously, but have fun doing it . Laughter heals .
> Ownership – Everyone makes a difference . We are proud of the passion we put into
what we do .
> Integrity – We are genuine and honest about who we are . We do what we say we will do .
> Creativity – We are problem solvers . We are always looking for new ways to approach
challenges . We provide unique
