6

Click here to load reader

verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

Embed Size (px)

Citation preview

Page 1: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

1

VERBAL JUDO

PTECNapa Valley College

2nd semester

cpz 2012

VERBAL JUDO

The art of redirecting negative behavior in another using your words as a redirection option.

“A soft answer turns away wrath, but a harsh word stirs up anger”

cpz 2012

Judo:

A sport and method of physical training similar to wrestling, developed in Japan in

the late 19th century and using principles of balance and leverage adapted from jujitsu.

cpz 2012

Page 2: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

2

Three Lessons

The Chameleon

The Circle

The Willow

cpz 2012

The Lessons

The Chameleon The Circle The Willow

What is the Chameleon known for?

What do we have in common?

What is its natural means of defense?

The lesson is the basis for survival in nature:

-Adaptation to the Specific

-Mastery through Adaptation

Improvise, Adapt, Overcome, Succeed!

Building Alliances Through Relationship - What Goes Around Comes Around...

Resilience

More than one way

The Oldest Lesson: The Law of Nature

The Willow is know for its ability to bend but not break.

Flexibility / Anticipation

=Strength

Rigidity / Expectation

=Weakness

cpz 2012

The Lesson of the Circle Teaches Us...

Eternity

Resilience

More than one way

Grappling

cpz 2012

Page 3: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

3

Force Options

Command Presence

Words/Language

Empty/Open Hand

Time out

Restraints

Words are symbols..what the person is saying may be different than what they mean

Language is the order of words with tactical meaning

Language should be appropriate for the listener (Chameleon)

Use clear, concise, non academic, 5th grade vocabulary.

A lack of understanding on the part of the other person could potentially produce a deadly situation…mental health issues

Say what you mean and mean what you say. No idle words or promises

cpz 2012

Force Option #1 & #2Presence and Words GOAL OF FORCE OPTION: VOLUNTARY

COMPLIANCE

Rhetoric is the art of selecting the best means of verbal appeal in a situation– Ethical = Professional– Rational = Reasonableness – their sense of reason– Practical = Situational – e.g. humor– Personal = Needs vs. Wants – relating to / affecting

them as a human being (good for victims)

cpz 2012

Verbal confrontation: de-escalation

Release it (the Buddha example – “If someone offers you a ‘gift’ and you decline it who is left with it?)

Change it - use behavioral conditioning (ignore or confront negative behavior and reward positive behavior)

cpz 2012

Page 4: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

4

Five Steps

As far as words can be pushed:– 1 Ask ?

– 2 Set Context ; paraphrase what client is stating

– 3 Present Options; win - win

– 4 Confirm• “Is there anything I can say to get you to cooperate

at this time?”

– -5 ACT!

cpz 2012

LEAPS CONCEPT

1. LISTEN

2. EMPATHIZE

3. ASK

4. PARAPHRASE

5. SUMMARIZE

cpz 2012

Relationship

Being out of control makes one weak and vulnerable to someone who is calm.

By learning to put some distance between you and your feelings, we become more open and responsive.

cpz 2012

Page 5: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

5

The Language of Persuasion

Definition:– To reconstruct or alter the way someone sees

something.

– To change one’s view of reality.

cpz 2012

The Language of Persuasion

Mediation is a key ingredient in helping one to see differently.

Mediation demands the use of concretelanguage to make order out of disorder.

cpz 2012

The Goals of Persuasion

We often need to convince others to do things they don’t want to do.

cpz 2012

Page 6: verbal judo - Napa Valley College · 1 VERBAL JUDO PTEC Napa Valley College 2nd semester cpz 2012 VERBAL JUDO The art of redirecting negative behavior in another using your words

6

The Goals of Persuasion, con’t.

Direct attempts to alter behavior usually meet resistance.

cpz 2012

The Goals of Persuasion, con’t.

Learn what is in the other’s best interest, and persuade from that perspective, rather than your own.

cpz 2012

http://www.youtube.com/watch?v=DqHDgde9Nkw