D-20 Dehumidifying Dryer

Corporate Office: 412.312.6000 l Instant Access 24/7 (Parts and Service): 800.458.1960 l Parts and Service: 814.437.6861

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SERVICE INFORMATION APPENDIX A-1

Conair has made the largest investment in customer support inthe plastics industry. Our service experts are available to helpwith any problem you might have installing and operatingyour equipment. Your Conair sales representative also can helpanalyze the nature of your problem, assuring that it did notresult from misapplication or improper use.

To contact Customer Service personnel, call:

From outside the United States, call: 814-437-6861

You can commission Conair service personnel to provide on-site service by contacting the Customer Service Department.Standard rates include an on-site hourly rate, with a one-dayminimum plus expenses.

If you do have a problem, please complete thefollowing checklist before calling Conair:

❒ Make sure you have all model, serial and parts list num-bers for your particular equipment. Service personnel willneed this information to assist you.

❒ Make sure power is supplied to the equipment.

❒ Make sure that all connectors and wires within andbetween loading control and related components have beeninstalled correctly.

❒ Check the troubleshooting guide of this manualfor a solution.

❒ Thoroughly examine the instruction manual(s)for associated equipment, especially controls.Each manual may have its own troubleshootingguide to help you.

❒ Check that the equipment has been operated asdescribed in this manual.

❒ Check accompanying schematic drawings for information on special considerations.

BEFORE YOU

CALL ...

HOW TO CONTACT

CUSTOMER

SERVICE

Additional manuals andprints for your Conairequipment may beordered through theCustomer Service orParts Departments fora nominal fee.

WE’RE HERETO HELP

WARRANTY INFORMATION UGE015/0499APPENDIX A-2

EQUIPMENTGUARANTEE

PERFORMANCEWARRANTY

WARRANTY

LIMITATIONS

Conair guarantees the machinery and equipment on thisorder, for a period as defined in the quotation from date ofshipment, against defects in material and workmanshipunder the normal use and service for which it was recom-mended (except for parts that are typically replaced afternormal usage, such as filters, liner plates, etc.). Conair’sguarantee is limited to replacing, at our option, the part orparts determined by us to be defective after examination.The customer assumes the cost of transportation of thepart or parts to and from the factory.

Conair warrants that this equipment will perform at orabove the ratings stated in specific quotations covering theequipment or as detailed in engineering specifications,provided the equipment is applied, installed, operated andmaintained in the recommended manner as outlined in ourquotation or specifications.

Should performance not meet warranted levels, Conair atits discretion will exercise one of the following options:

� Inspect the equipment and perform alterations oradjustments to satisfy performance claims. (Chargesfor such inspections and corrections will be waivedunless failure to meet warranty is due to misapplica-tion, improper installation, poor maintenance practicesor improper operation.)

� Replace the original equipment with other Conairequipment that will meet original performance claimsat no extra cost to the customer.

� Refund the invoiced cost to the customer. Credit is sub-ject to prior notice by the customer at which time aReturn Goods Authorization Number (RGA) will beissued by Conair’s Service Department. Returnedequipment must be well crated and in proper operatingcondition, including all parts. Returns must be prepaid.

Purchaser must notify Conair in writing of any claim andprovide a customer receipt and other evidence that a claimis being made.

Except for the Equipment Guarantee and PerformanceWarranty stated above, Conair disclaims all other war-ranties with respect to the equipment, express orimplied, arising by operation of law, course of dealing,usage of trade or otherwise, including but not limited tothe implied warranties of merchantability and fitness fora particular purpose.