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MeComm User Manual Page 1 of 21 User Manual For Merck Ecommerce System (MeComm) Australia

User Manual for Merck Ecommerce System (MeComm) Manual for MeComm 3.0.pdf · MeComm User Manual Page 6 of 21 Selecting the Lead Time link will also provide additional information

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Page 1: User Manual for Merck Ecommerce System (MeComm) Manual for MeComm 3.0.pdf · MeComm User Manual Page 6 of 21 Selecting the Lead Time link will also provide additional information

MeComm User Manual Page 1 of 21

User Manual For Merck Ecommerce System

(MeComm)

Australia

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Table of Contents

1 OVERVIEW ............................................................................................................... 3

2 VISITOR (UNREGISTERED) .................................................................................... 4

2.1 To Browse the Product Catalogue ............................................................................................ 5 2.2 Register for MeComm ............................................................................................................... 7

3 REGISTERED USER (AUTHENTICATED) .............................................................. 8

3.1 Adding items to your Shopping Cart ......................................................................................... 9 3.1.1 Fast Order Entry .................................................................................................................. 11

3.2 Finalising your order ................................................................................................................ 12

4 MY ORDER LIST .................................................................................................... 13

4.1 Requests Under Processing ................................................................................................... 13 4.2 Past Orders ............................................................................................................................. 14 4.3 Templates ................................................................................................................................ 14

5 EDIT USER PROFILE ............................................................................................. 15

6 CHANGE PASSWORD ........................................................................................... 16

7 B2B INTERFACE .................................................................................................... 18

8 WISH LIST: ............................................................................................................. 20

9 FAQS ...................................................................................................................... 21

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1 OVERVIEW This manual provides the step-by-step user guide for the Merck Ecommerce System (MeComm). MeComm has the following features:

a) Online Catalogue b) Online Registration function c) Order Processing

a. Online Order Status b. Past Orders listing for users c. Account information

The address to the MeComm portal for Australia is: http://ecom.merck.com.au/

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2 Visitor (Unregistered) A visitor to the site is essentially an unregistered user. A visitor can:

2.1 Browse the Product Catalogue 2.2 Register for MeComm

The MeComm home page is shown below.

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2.1 To Browse the Product Catalogue

When you click on Product Search link will allow you to search for Merck products based on any of the following criteria.

An example of a product information search is shown below.

NB. Availability information will be available for registered users only.

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Selecting the Lead Time link will also provide additional information. The following additional information about the searched for product may also be available.

COFA – Certificate of Analysis – An ASP page generated from the Merck website. MSDS – Material Safety Data Sheet – An ASP page generated from the Merck website. (where

applicable) Detailed information on this product – From the Merck website, from Chemdat or from partner

website Products can also be searched for using the categories specified in the left panel as shown below.

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2.2 Register for MeComm

To register for MeComm select the Register option in the top left hand box.

This will take you to the online registration form. Customers are asked to complete this form (all fields marked with a * are mandatory) and click Ok. NB. It is recommended that new users do not use their email address as their ‘User ID’ as this can cause some issues.

Once the form is received and verified it will be submitted to the Merck Manager for review and approval. When the application is approved, you will receive a user name and password from Merck via email.

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3 Registered User (Authenticated) Once a visitor / company is authenticated, they will receive the username and password in an email. Using this email, login to the MeComm system. Once you have been validated by the system, you will see a screen as below:

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3.1 Adding items to your Shopping Cart

This is the most important feature for customers that allows the creation of online orders.

Selecting this option will bring you to the following screen.

All the fields on the above screen except Special Request / Reply are mandatory. The Currency option only supports AUD.

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To add a line item click the Search Product link. This will give you a pop-up where you can search for the product you wish to order.

Locate the product you wish to order. Enter the quantity required and click Add to Cart. Continue adding as many items as you require as new line items.

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3.1.1 Fast Order Entry

Advanced users may use the Fast Order Entry feature to fill an order.

This allows advanced users to enter the item codes and quantities for items ordered regularly.

NB. Once you complete the entry of items, you can either save this as a template (meaning, you can recall this order again in the future if it is a common order) by selecting the Make as Template button.

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3.2 Finalising your order

To finalise your order you are required to provide the shipping address. Do this by selecting the Choose From Address List link and either selecting the correct shipping address or entering the delivery address. Once you are happy with your order please click on the Ok button. You will then be required taken to the order confirmation page. Please select the Do you agree with our Terms & Conditions checkbox and click on Submit Order.

Your order will be sent to Merck and you will view the Order Confirmation screen.

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4 My Order List Selecting the My Order List allows users to view the following.

a) Requests Under Processing b) Past Orders c) Templates

4.1 Requests Under Processing

This screen shows all the orders pending. Click the View link to see details of the order.

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4.2 Past Orders

This screen shows all the past orders.

You can filter the past orders using Order Number, Order Date Range, Invoice number, Invoice Date Range or Customer’s reference. You can also view the order by clicking the order number link of any order or invoice details by clicking on the invoice number link.

4.3 Templates

This screen shows all the saved ordering templates.

All frequently ordered lists can be created as templates for future use.

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5 Edit User Profile You can edit your Profile by selecting the Edit Profile button in the box on the left hand side of the screen.

This will display your user details as per below and allow you to make any necessary updates. Once you are happy with your updates, click Submit.

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6 Change Password To change your password click the Edit Profile button on the box on the left hand side of the screen.

You will see the option with the link here where you can click to update your password.

Update your password and click Submit

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Tips for creating a good password Examples

Use the first letters of a phrase you like, then add a number, punctuation mark, or uppercase letter in the middle. Even better is an obscure phrase or line from a favorite song, book, movie, or poem. In your phrase, replace words with numbers or letters (be=B, to=2, too=2, for=4, are=R, see=C, you=U, why=Y).

pag4ks passwords are good for K-State pag4mt passwords are good for me too pag4m2 passwords are good for me too

Include numbers. Put one or more numbers in the middle of the password. Or use three or more numbers at the beginning or end. Or use all numbers.

pagb7in passwords are good but 7 is not pagbn200 passwords are good but not 200

Use punctuation marks. A question mark or exclamation mark can add emphasis to a password phrase you've chosen. You can use any of the basic punctuation marks on a keyboard: ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /

pagfm? passwords are good for me? pag,rtn? passwords are good, are they not?

Mix uppercase and lowercase letters. paGfm2 passwords are GOOD for me too

Reverse part of a word or phrase to make a nonsense word. Then add a number, punctuation mark, or uppercase letter in the middle.

paS-drow

Things you shouldn't use for passwords

Don't use building names and codes and all kinds of sports jargon. Don't use the first or last names Don't use your personal numbers (age, phone number, postal address) or ID codes (date of birth,

driver's license, IC). Those numbers are more public than you think, especially with search engines and the Web.

Don't include any known information about you, such as parts of your computing ID, name, address, pet names, friends' names, family names, hobbies, or favorites.

Don't use well-known phrases like "gwtw" (Gone With the Wind) or "2brnot2b" (to be or not to be). Don't use obvious number sequences such as "123456" or "8765432". Don't use a real word, whether English, foreign, medical, sci-fi, etc.

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7 B2B Interface Merck’s B2B functionality allows users to upload larger orders by loading a CSV file containing the order information directly into the MeComm Portal.

To download the template required right click the Right click to download link and save the .csv file.

This file will look similar to the sample below. Please use this file to enter your order in Excel and save it somewhere locally on your computer.

NB. Do not delete anything from first 12 lines in the format. Please update these initial fields with your company’s information and continue to add items from line 13 onwards.

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Next select Browse and load the .csv file you have created with your order details and click open. With this file selected, please select Submit to send your order.

NB. If you want to use existing addresses use the correct address code. Otherwise put DA as address code. You can also browse the address code from B2B interface.

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8 Wish List: You also create your own wish list by selecting the Wish List tab.

This function can be used to search for items you may wish to order at a later stage. You will be able to search the products with the search interface provided. You can also remove items from the wish list by clicking the image next to each line item. To remove multiple items please select those items and click on button Remove from Wish List. You can also add items to the shopping cart from this interface.

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9 FAQs To see frequently asked questions, click on the FAQ tab.