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User Manual for Agent Interface Application
NOTE: This web-interface is provided for viewing and managing
your transaction and profile details
1) Type the URL
https://operations.irctc.co.in/AgentInterface/loginHome.jsf in
address bar of browser to
open Agent Interface Dashboard application.
2) Enter your new IRCTC user-ID and new password (mailed by
IRCTC in your registered e-mail) in
user-ID and Password input-boxes and click on Login button.
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3) Clicking on Search Ticket link under Enquiries menu,
transaction details can be searched based on PNR
Number and IRCTC transaction ID.
4) Click on Search Ticket link to search ticket details based on
PNR Number/Transaction id.
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5) Enter the PNR Number/Transaction id to get the ticket details
and print ERS Slip.
Click on Print ticket button to open the ERS page to print.
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6) Clicking on Cancel Ticket Status under Enquiries menu,
Cancellation status of e-ticket can be searched
based on PNR Number, IRCTC transaction ID, IRCTC Cancellation
Transaction ID.
7) Enter the PNR Number/Transaction id/Agent Cancellation id
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8) After click on submit button, cancelled ticket is shown and
click on cancellation id link to view
complete details of cancellation.
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9) Click Check TDR Status link under Enquiries menu to get the
TDR Status details based on PNR Number
and Transaction ID.
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10) PNR Status- Click on PNR Status to check the current status
of PNR.
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11) Click on Change Profile Password to change login password of
user (which is logged-in to Agent Interface
application). The changed login password can be used for both
logging into e-ticketing application (new
website www.irctc.co.in) and Agent Interface application (URL
provided in point no.1).
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12) Click on Change Txn Password to change RDS transaction
password of user (which is logged-in to Agent
Interface application).
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13) RDS: - Click on RDS Txn done by SubAgents menu option to
view successfully booked transactions
done on a particular day.
14) Select the booking date and click on Search button to view
list of successfully booked transactions.
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15) List of booking transactions are shown after selecting a
particular date and clicking on Search button.
16) After clicking on the transaction id link in the above list,
the Transactions details are shown.
