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Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
Business
Upper Intermediate
Students Book
BusinessBENCHMARK
Upper Intermediate BULATS
Students BookGuy Brook-Hart 2nd Edition
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
c a m b r i d g e u n i v e r s i t y p r e s sCambridge, New York, Melbourne, Madrid, Cape Town, Singapore, So Paulo, Delhi, Mexico City
Cambridge University PressThe Edinburgh Building, Cambridge CB2 8RU, UK
www.cambridge.orgInformation on this title: www.cambridge.org/9781107639836
Cambridge University Press 2013
This publication is in copyright. Subject to statutory exceptionand to the provisions of relevant collective licensing agreements,no reproduction of any part may take place without the written permission of Cambridge University Press.
First published 2006Second edition published 2013
Printed in the United Kingdom by Latimer Trend
A catalogue record for this publication is available from the British Library
ISBN 978-1-107-63983-6 Upper Intermediate BULATS Students BookISBN 978-1-107-68098-2 Upper Intermediate Business Vantage Students BookISBN 978-1-107-63211-0 Upper Intermediate BULATS and Business Vantage Teachers Resource Book ISBN 978-1-107-68660-1 Upper Intermediate BULATS and Business Vantage Personal Study BookISBN 978-1-107-68003-6 Upper Intermediate BULATS Class Audio CDs (2) ISBN 978-1-107-63315-5 Upper Intermediate Business Vantage Class Audio CDs (2)
Cambridge University Press has no responsibility for the persistence oraccuracy of URLs for external or third-party internet websites referred to inthis publication, and does not guarantee that any content on such websites is,or will remain, accurate or appropriate. Information regarding prices, traveltimetables and other factual information given in this work is correct atthe time of first printing but Cambridge University Press does not guaranteethe accuracy of such information thereafter.
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
3Introduction
IntroductionBusiness Benchmark Second edition Upper Intermediate, is a completely updated and revised course at CEFR B2 level, reflecting contemporary international business in a stimulating way both for people already working and for students who have not yet worked in business.
It teaches the reading, speaking, listening and writing skills needed in todays global workplaces, together with essential business vocabulary and grammar.
Business Benchmark Upper Intermediate is also the most complete preparation material available for Cambridge Business Language Testing Service (BULATS) and is officially approved as an exam preparation course by Cambridge ESOL.
The book contains: 24 units for classroom study covering all four skills in
a dynamic and integrated way, together with essential business vocabulary and grammar.
Authentic listening and reading material, including interviews with real business people.
Six Grammar workshops which explain and extend the grammar work covered in the units and which are informed by the Cambridge Learner Corpus (CLC) see right.
A nine-page Writing reference covering emails, memos, letters, reports and proposals, and a function bank.
A fully referenced Word list with definitions, covering key vocabulary from the units and the transcripts.
An Exam skills and Exam practice section, which gives students detailed guidance on how to approach each exam task, the skills required and what the exam task is testing, together with exercises to build up students exam skills. The Exam practice pages contain the parts of a past BULATS test relevant to B2-level students, with answers.
A full answer key for all the exercises in the Students Book, including sample answers to all the writing tasks.
Complete recording transcripts.
New features in the 2nd edition Updated grammar and vocabulary exercises based on
correcting common grammar and vocabulary mistakes made by Business English students at this level, as shown by the CLC (see below). Exercises based on the CLC are indicated by this symbol:
New Writing reference section with guidance for each type of writing task and sample answers.
New topics, texts and recordings reflecting the realities of contemporary international business.
Completerevisionofallexam-styletasks, making them closer to real exam tasks.
The Cambridge Learner Corpus (CLC)The Cambridge Learner Corpus (CLC) is a large collection of exam scripts written by candidates taken from Cambridge ESOL exams around the world. It currently contains over 220,000 scripts which translates to over 48 million words, scripts and is growing all the time. It forms part of the Cambridge International Corpus (CIC) and it has been built up by Cambridge University Press and Cambridge ESOL. The CLC currently contains scripts from over: 200,000 students 170 first languages 200 countries.Find out more about the Cambridge Learner Corpus at www.cambridge.org/corpus.
Also available are: twoaudioCDs, which include authentic interviews
with real business people. Teachers Resource Book, which includes detailed
lesson notes plus photocopiable activities and case studies.
Personal Study Book, which includes activities and exercises, as well as a self-study writing supplement.
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
4 Map of the book
Unit Reading Listening Writing Speaking Vocabulary Language work
1 Staff development and training 811
Recruitmentbrochure TrainingatDeloitteinChina
Trainingcourse:SkillsDevelopmentCollege
Discussion:jobbenefits Discussion:whoshouldpayfortraining? Role-play:planningatrainingcourse
Recruitmentbrochure:ability, certificate, course, etc.
work, job, training, training course
Countableanduncountablenouns
2 Job descriptions and job satisfaction 1215
Ahumanresourcesmanager WhatIlikeaboutmyjob
Stafftrainingreport Discussion:activitiesyouwouldenjoyinajob Discussion:firstimpressionsandenthusiasm Discussion:whatIenjoyaboutmyjob/studies
Jobresponsibilities staff, employee, member of staff
Askingquestions Expressinglikes Introducingreasons
3 Getting the right job 1619
JobsatisfactionatSonyMobileCommunications
Adviceonjobapplications Whatisimportantwhendoingajobinterview?
Awebsiteentry Ashortemailandanemailofajobapplication
Discussion:thingswhichmakesomewhereagreatplacetowork Dicussion:theformatoflettersandemails Shorttalk:whatisimportantwhendoingajobinterview?
Phrasesexpressingenthusiasm Adjectiveforms
4 Making contact2023 Atelephonequiz Phone-answeringtips Anoccupationalpsychologist Aphonecalltoahotel Enquiringaboutajob
Discussion:firstimpressions Role-play:phoningahotel Shorttalk:whatisimportantwhenmakingabusinesstelephonecall? Role-play:enquiringaboutajob Discussion:decidingwhoshouldgoonacourse
Talkingaboutlargeandsmalldifferences
Grammar workshop 1 (Units 14) 2425 Countableanduncountablenouns;Pastperfectandpastsimple;Talkingaboutlargeandsmall differences
5 Breaking into the market2629
PromotingAXE GoingviralinIndiaandChina
Supermarketsownbrands Discussion:advantagesanddisadvantagesofdifferentpromotionalmethods
Role-play:launchingashampoo Shorttalk:aclothingbrand
launch, ploys, etc. Infinitiveorverb+-ing
6 Launching a product 3033
TheDrinkMeChaisuccessstory
DevelopingandlaunchingDrinkMeChai
Launchingandpromotinganewproduct
Amarketingreport Discussion:newproducts Role-play:aninteriordesigncompany
Prepositionsinphrasesdescribingtrends
7 A stand at a trade fair3437
TheLondonContemporaryDesignShow
Preparinganexhibitionstand
Areplytoanemail
Phoning100percentdesign Anemailgivinginformation Anemailmakinganenquiry Anemailansweringenquiries Amemotostaff
Discussion:howcompaniescanpromoteproductsattradefairs Discussion:choosingadesign
find out, learn, know,teach Formalrequests
8 Being persuasive 3841 Theartofagreeing Anemailsummarisinganagreement
Whatmakespeoplepersuasive Peoplenegotiatingasaleatatradefair
Anemailcorrectinginformation
Anemailconfirmingterms
Discussion:whatmakespeoplepersuasive Role-play:breakingtheice Role-play:exchanginginformationaboutaproduct Shorttalk:whatisimportantwhennegotiating? Role-play:negotiatingadeal
Firstandsecondconditionals
Grammar workshop 2 (Units 58) 4243 Infinitivesandverb+-ing;Prepositionsinphrasesdescribingtrends;Formalrequests;Firstand secondconditionals
9 Starting a business 4447 Aninternationalfranchise Alettertoafranchiser Whystartyourownbusiness? Aletterofenquiry Role-play:buyingintoafranchise concept, gross revenue, etc. Financialterms Prepositionsintimephrases10 Financing a start-up
4851
Raisingfinance Settingupafoodconsultancy CarterBearings
Role-play:adviceaboutstartingabusiness Shorttalk:whatisimportantwhenlookingforfinance?
Raisingfinance Nounphrasesconnectedwithstartingcompanies
assets, collateral, etc.
11 Expanding into Europe5255
HeidelbergTechnologyParkvs.Biople,Lausanne
Aproposal
AnewlocationinEurope Aproposal Discussion:whatfactorsareimportantwhenchoosingalocation? Discussion:choosingthebestlocation
place, space, room; opportunity, possibility, option
Makingrecommendations
12 Presenting your business idea 5659
Makingthemostofpresentations
Signallingthepartsofapresentation
Discussion:whichthingsareimportantwhengivingapresentation? Structuringapresentation Givingashortpresentation Role-play:presentingyourbusinessidea
Phrasessignallingpartsofapresentation
Can andcould
Grammar workshop 3 (Units 912)6061 Prepositionsintimeclauses;Linkingideas;Canandcould
Hum
an r
eso
urce
sM
arke
ting
Ent
rep
rene
ursh
ip
Map of the book
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
5Map of the book
Unit Reading Listening Writing Speaking Vocabulary Language work
1 Staff development and training 811
Recruitmentbrochure TrainingatDeloitteinChina
Trainingcourse:SkillsDevelopmentCollege
Discussion:jobbenefits Discussion:whoshouldpayfortraining? Role-play:planningatrainingcourse
Recruitmentbrochure:ability, certificate, course, etc.
work, job, training, training course
Countableanduncountablenouns
2 Job descriptions and job satisfaction 1215
Ahumanresourcesmanager WhatIlikeaboutmyjob
Stafftrainingreport Discussion:activitiesyouwouldenjoyinajob Discussion:firstimpressionsandenthusiasm Discussion:whatIenjoyaboutmyjob/studies
Jobresponsibilities staff, employee, member of staff
Askingquestions Expressinglikes Introducingreasons
3 Getting the right job 1619
JobsatisfactionatSonyMobileCommunications
Adviceonjobapplications Whatisimportantwhendoingajobinterview?
Awebsiteentry Ashortemailandanemailofajobapplication
Discussion:thingswhichmakesomewhereagreatplacetowork Dicussion:theformatoflettersandemails Shorttalk:whatisimportantwhendoingajobinterview?
Phrasesexpressingenthusiasm Adjectiveforms
4 Making contact2023 Atelephonequiz Phone-answeringtips Anoccupationalpsychologist Aphonecalltoahotel Enquiringaboutajob
Discussion:firstimpressions Role-play:phoningahotel Shorttalk:whatisimportantwhenmakingabusinesstelephonecall? Role-play:enquiringaboutajob Discussion:decidingwhoshouldgoonacourse
Talkingaboutlargeandsmalldifferences
Grammar workshop 1 (Units 14) 2425 Countableanduncountablenouns;Pastperfectandpastsimple;Talkingaboutlargeandsmall differences
5 Breaking into the market2629
PromotingAXE GoingviralinIndiaandChina
Supermarketsownbrands Discussion:advantagesanddisadvantagesofdifferentpromotionalmethods
Role-play:launchingashampoo Shorttalk:aclothingbrand
launch, ploys, etc. Infinitiveorverb+-ing
6 Launching a product 3033
TheDrinkMeChaisuccessstory
DevelopingandlaunchingDrinkMeChai
Launchingandpromotinganewproduct
Amarketingreport Discussion:newproducts Role-play:aninteriordesigncompany
Prepositionsinphrasesdescribingtrends
7 A stand at a trade fair3437
TheLondonContemporaryDesignShow
Preparinganexhibitionstand
Areplytoanemail
Phoning100percentdesign Anemailgivinginformation Anemailmakinganenquiry Anemailansweringenquiries Amemotostaff
Discussion:howcompaniescanpromoteproductsattradefairs Discussion:choosingadesign
find out, learn, know,teach Formalrequests
8 Being persuasive 3841 Theartofagreeing Anemailsummarisinganagreement
Whatmakespeoplepersuasive Peoplenegotiatingasaleatatradefair
Anemailcorrectinginformation
Anemailconfirmingterms
Discussion:whatmakespeoplepersuasive Role-play:breakingtheice Role-play:exchanginginformationaboutaproduct Shorttalk:whatisimportantwhennegotiating? Role-play:negotiatingadeal
Firstandsecondconditionals
Grammar workshop 2 (Units 58) 4243 Infinitivesandverb+-ing;Prepositionsinphrasesdescribingtrends;Formalrequests;Firstand secondconditionals
9 Starting a business 4447 Aninternationalfranchise Alettertoafranchiser Whystartyourownbusiness? Aletterofenquiry Role-play:buyingintoafranchise concept, gross revenue, etc. Financialterms Prepositionsintimephrases10 Financing a start-up
4851
Raisingfinance Settingupafoodconsultancy CarterBearings
Role-play:adviceaboutstartingabusiness Shorttalk:whatisimportantwhenlookingforfinance?
Raisingfinance Nounphrasesconnectedwithstartingcompanies
assets, collateral, etc.
11 Expanding into Europe5255
HeidelbergTechnologyParkvs.Biople,Lausanne
Aproposal
AnewlocationinEurope Aproposal Discussion:whatfactorsareimportantwhenchoosingalocation? Discussion:choosingthebestlocation
place, space, room; opportunity, possibility, option
Makingrecommendations
12 Presenting your business idea 5659
Makingthemostofpresentations
Signallingthepartsofapresentation
Discussion:whichthingsareimportantwhengivingapresentation? Structuringapresentation Givingashortpresentation Role-play:presentingyourbusinessidea
Phrasessignallingpartsofapresentation
Can andcould
Grammar workshop 3 (Units 912)6061 Prepositionsintimeclauses;Linkingideas;Canandcould
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
6 Map of the book
Unit Reading Listening Writing Speaking Vocabulary Language work
13 Arranging business travel6265
Howbusinesstravelischanging
Asalesmanagertalkingaboutbusinesstravel
Conferenceproblems
Arrangingtotravel:anemailagreeingtoarequestandmakingsuggestions
Anemailgivinginformationandinstructions
Discussion:whybusinesspeopleneedtotravel Shorttalks:whatisimportantwhendecidingwhentotravelonbusiness? Discussion:socialmedia Discussion:planningabusinesstrip
travel, journey,trip Modalverbs:perfectforms
14 Business conferences6669
Makingthemostofbusinessconferences
Arrangingconferencefacilities Networkingataconference Adestinationmanagementcompany(DMC)
Anemailgivinginstructions Discussion:whybusinesspeoplegotoconferences Discussion:selectingstafftogotoaconference Role-play:networkingataconference Discussion:organisingaconference
15 Business meetings7073 Asurveyofmeetings Talkingaboutmeetings Lookingforsolutions Anemailaboutabusinesstrip Discussion:howmeetingsshouldbeconducted Summarisingresultsofasurvey Role-play:ameetingatamedicalequipmentcompany
Collocationsdescribingreasonsformeetings
Collocationswithmeeting crucial, priceless, etc.
Referencing
16 Spending the sales budget7477
DFSoftware Spanishsales Areportontheuseofprivatecompanyjets
Areportontheuseofprivatecompanyjets
Discussion:aspectsofsales Makingrecommendations Usingthepassivetoexpressopinionsandideas
Grammar workshop 4 (Units 1316)7879 Modalverbs:perfectforms;Referencing;Passives
17 Social media and business8083
Somewaysofusingsocialmedia
Anemailintroducingacompany
Socialmediaandcustomers Anemailarrangingameeting Anemailintroducingacompanyandaskingforinformation
Discussion:howsocialmediacanhelppeopleintheirjobs Discussion:howtousesocialmedia
Verbnouncollocations Whentousethe
18 Business and the environment8487
Thegreenoffice Anenvironmentalconsultant Amemoaskingforsuggestions
Anemailgivingsuggestions
Discussion:howtomakeofficesmoreenvironmentallyfriendly Shorttalk:whatisimportantwhenmakingaworkplaceenvironmentallyfriendly?
Discussion:howworkwillchangeinthefuture
issues, impact, etc. way ormethod
Expressingcauses
19 A staff survey 8891 Readingareport Staffreactions CallstoHR Asurveyreport Discussion:theadvantagesanddisadvantagestochangesinworkingconditions Discussion:improvingworkingconditions
Wordsandphrasesexpressingnumbers
Reportingverbsandreportedspeech
20 Offshoring and outsourcing 9295
Whenshouldweoutsource? OutsourcingIT Aproposalforoutsourcing Discussion:advantagesanddisadvantagesofoffshoringandoutsourcing Shorttalk:whatisimportantwhendecidingwhatbusinessactivitiestooutsource?
Discussion:outsourcingandoffshoring:theprosandcons
Thirdconditional
Grammar workshop 5 (Units 1720) 9697 Thedefinitearticle;Tensechangesinreportedspeech;Thirdconditional
21 Customer satisfaction and loyalty 98101
Fromsatisfactiontoloyalty Amemo
Encouragingcustomerloyalty Anemailapologisingandexplainingwhyyoullbelate
Discussion:dissatisfiedcustomers Discussion:relationshipswithcustomers Shorttalk:astaffmeeting
revenue, outcome, etc. Relativeclauses
22 Communication with customers102105
Trainingincustomercommunicationskills
Turningcomplaintstoyouradvantage
CustomercommunicationatNotJustFood
Discussion:thebestmethodofcommunicatingdifferentthings Discussion:whycompanieslosecustomers Discussion:complaining
Adjectivenouncollocations
23 Corresponding with customers 106109
Aletteraboutanewservice Anemailfromadissatisfiedcustomer
Preparingaletteroremailofcomplaint
Aletterinformingaboutanewservice
Aletterofcomplaint
Discussion:launchingnewservices Discussion:whatyoushouldputinaletterofcomplaint
last andlatest Expressingresults
24 Business across cultures 110113
Workinginanotherculture Ajobadvertisement
Ashorttalk WorkinginChinaandworkinginEurope
Anemailannouncingajobopportunity
Discussion:typicalpartsofbusinessculture Presentation:whatisimportantwhengoingtoworkinaforeigncountry? Discussion:selectingstafftoworkabroad
Phrasesfollowedbyaverb+-ing
Grammar workshop 6 (Units 2124) 114115 Relativeclauses;Whichpronoun:it, thisorthat?;Expressingresults
Writingreference 116Wordlists 125Exam skills and Exam practice 133163Contentsofexamsection 133Answerkey 165Transcripts 183
Bus
ines
s ab
road
Cha
nge
Cus
tom
er r
elat
ions
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org
Cambridge University Press978-1-107-63983-6 Business Benchmark Upper IntermediateGuy Brook-HartFrontmatterMore information
in this web service Cambridge University Press www.cambridge.org
7Map of the book
Unit Reading Listening Writing Speaking Vocabulary Language work
13 Arranging business travel6265
Howbusinesstravelischanging
Asalesmanagertalkingaboutbusinesstravel
Conferenceproblems
Arrangingtotravel:anemailagreeingtoarequestandmakingsuggestions
Anemailgivinginformationandinstructions
Discussion:whybusinesspeopleneedtotravel Shorttalks:whatisimportantwhendecidingwhentotravelonbusiness? Discussion:socialmedia Discussion:planningabusinesstrip
travel, journey,trip Modalverbs:perfectforms
14 Business conferences6669
Makingthemostofbusinessconferences
Arrangingconferencefacilities Networkingataconference Adestinationmanagementcompany(DMC)
Anemailgivinginstructions Discussion:whybusinesspeoplegotoconferences Discussion:selectingstafftogotoaconference Role-play:networkingataconference Discussion:organisingaconference
15 Business meetings7073 Asurveyofmeetings Talkingaboutmeetings Lookingforsolutions Anemailaboutabusinesstrip Discussion:howmeetingsshouldbeconducted Summarisingresultsofasurvey Role-play:ameetingatamedicalequipmentcompany
Collocationsdescribingreasonsformeetings
Collocationswithmeeting crucial, priceless, etc.
Referencing
16 Spending the sales budget7477
DFSoftware Spanishsales Areportontheuseofprivatecompanyjets
Areportontheuseofprivatecompanyjets
Discussion:aspectsofsales Makingrecommendations Usingthepassivetoexpressopinionsandideas
Grammar workshop 4 (Units 1316)7879 Modalverbs:perfectforms;Referencing;Passives
17 Social media and business8083
Somewaysofusingsocialmedia
Anemailintroducingacompany
Socialmediaandcustomers Anemailarrangingameeting Anemailintroducingacompanyandaskingforinformation
Discussion:howsocialmediacanhelppeopleintheirjobs Discussion:howtousesocialmedia
Verbnouncollocations Whentousethe
18 Business and the environment8487
Thegreenoffice Anenvironmentalconsultant Amemoaskingforsuggestions
Anemailgivingsuggestions
Discussion:howtomakeofficesmoreenvironmentallyfriendly Shorttalk:whatisimportantwhenmakingaworkplaceenvironmentallyfriendly?
Discussion:howworkwillchangeinthefuture
issues, impact, etc. way ormethod
Expressingcauses
19 A staff survey 8891 Readingareport Staffreactions CallstoHR Asurveyreport Discussion:theadvantagesanddisadvantagestochangesinworkingconditions Discussion:improvingworkingconditions
Wordsandphrasesexpressingnumbers
Reportingverbsandreportedspeech
20 Offshoring and outsourcing 9295
Whenshouldweoutsource? OutsourcingIT Aproposalforoutsourcing Discussion:advantagesanddisadvantagesofoffshoringandoutsourcing Shorttalk:whatisimportantwhendecidingwhatbusinessactivitiestooutsource?
Discussion:outsourcingandoffshoring:theprosandcons
Thirdconditional
Grammar workshop 5 (Units 1720) 9697 Thedefinitearticle;Tensechangesinreportedspeech;Thirdconditional
21 Customer satisfaction and loyalty 98101
Fromsatisfactiontoloyalty Amemo
Encouragingcustomerloyalty Anemailapologisingandexplainingwhyyoullbelate
Discussion:dissatisfiedcustomers Discussion:relationshipswithcustomers Shorttalk:astaffmeeting
revenue, outcome, etc. Relativeclauses
22 Communication with customers102105
Trainingincustomercommunicationskills
Turningcomplaintstoyouradvantage
CustomercommunicationatNotJustFood
Discussion:thebestmethodofcommunicatingdifferentthings Discussion:whycompanieslosecustomers Discussion:complaining
Adjectivenouncollocations
23 Corresponding with customers 106109
Aletteraboutanewservice Anemailfromadissatisfiedcustomer
Preparingaletteroremailofcomplaint
Aletterinformingaboutanewservice
Aletterofcomplaint
Discussion:launchingnewservices Discussion:whatyoushouldputinaletterofcomplaint
last andlatest Expressingresults
24 Business across cultures 110113
Workinginanotherculture Ajobadvertisement
Ashorttalk WorkinginChinaandworkinginEurope
Anemailannouncingajobopportunity
Discussion:typicalpartsofbusinessculture Presentation:whatisimportantwhengoingtoworkinaforeigncountry? Discussion:selectingstafftoworkabroad
Phrasesfollowedbyaverb+-ing
Grammar workshop 6 (Units 2124) 114115 Relativeclauses;Whichpronoun:it, thisorthat?;Expressingresults
Writingreference 116Wordlists 125Exam skills and Exam practice 133163Contentsofexamsection 133Answerkey 165Transcripts 183
http://www.cambridge.org/9781107639836http://www.cambridge.orghttp://www.cambridge.org