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  • Unlocking Human Potential Through an *Emotionally *Intelligent Workplace

    IFMA World Workplace Phoenix - October 2019

  • My husband said I have unusually low emotional intelligence.

    IFMA World Workplace Phoenix - October 2019

    I said, “Listen Bill, I mean, Jim!!!!”

  • I told my co-worker Susan that she looked incredible for having just had her first baby.

    IFMA World Workplace Phoenix - October 2019

    She said, “Jen! I’m due in three weeks!”

  • When I see someone crying at work…

    IFMA World Workplace Phoenix - October 2019

    I kindly ask them, “Can you please fix the jammed community printer?”

  • How many of you would describe your workplace as:

    emotionally (or) intelligent?

    IFMA World Workplace Phoenix - October 2019

  • Unlocking Human Potential Through an *Emotionally *Intelligent Workplace

    IFMA World Workplace Phoenix - October 2019

    Colleen Conklin, MSPH Global Research Director, Sodexo

  • UNLOCKING HUMAN POTENTIAL THROUGH AN EMOTIONALLY INTELLIGENT WORKPLACE

    Colleen, Conklin, MSPH Global Research Director

    Sodexo

  • What is Emotional Intelligence?

  • The World Economic Forum identifies EI as one of the top 10

    competencies for 2020.1

    EI is a better predictor of success than previous

    experience or a high IQ.2

    Image source: https://www.keystepmedia.com/emotional-social-intelligence-leadership-competencies/ Source 1: https://www.weforum.org/reports/the-future-of-jobs Source 2: https://www.instituteforsupplymanagement.org/files/Pubs/Proceedings/2010ProcZD-Altman.pdf

    Emotional Intelligence as a Skillset

    https://www.keystepmedia.com/emotional-social-intelligence-leadership-competencies/ https://www.weforum.org/reports/the-future-of-jobs https://www.instituteforsupplymanagement.org/files/Pubs/Proceedings/2010ProcZD-Altman.pdf

  • Emotional Intelligence as a Workplace Characteristic The workplace can

    cause or fulfill emotional needs.

    FM can create spaces

    that inspire people to function at these high

    levels.

    Source: https://www.simplypsychology.org/maslow.html

  • Organizations

    Employees

    • Profitability • Retention • Image

    • Quality of Life • Engagement • Self-Fulfillment

    What are the outcomes of an Emotionally Intelligent Workplace?

  • FM professionals have a responsibility to:

    1. Understand the role of emotions in the workplace, both obvious and hidden

    2. Fully embrace emotional intelligence in the workplace and reflect it in design and amenity strategies

    3. Provide spaces that help people integrate the emotional and rational parts of themselves

    What does this mean for FM?

  • Collaboration

    Innovation

    Creativity Focus

    CommunityWell-being

    What does an Emotionally Intelligent Workplace look like?

    Relaxation

    Comfort

    Culture

  • Employees are consumers, too—and

    94% of consumers believe businesses do not understand their

    experiences.

    Practices like experience design can help uncover

    workforce needs and motivations.

    How do we get there?

  • Employee Experience Research Tools

    Ethnography: scientific description of the customs of individual peoples and cultures

    Internet of Things: the smart workplace can use technology to enable efficiency and improve employee quality of life

    Data Science: predictive capabilities to drive intelligent decisions for a better workplace with reduced costs

  • Understanding Employee Expectations in the Workplace

    View the study report at: Sodexo.com/workreimagined/Sodexo-Study-Reimagining-the-Employee-Experience.html

  • 18 –

    Global Workplace Study by Sodexo Workplace Essentials & Enhancers for the Multi-Generational Workplace

    22 Workplace Experience Essentials and Enhancers

    View the study report at: Sodexo.com/workreimagined/Sodexo-Study-Reimagining-the-Employee-Experience.html

  • Study Participants

    3,593 Business & Industry

    employees

  • 20 –

    The New Workplace Blueprint

    https://www2.deloitte.com/uk/en/pages/human-capital/articles/introduction-human-capital-trends.html

  • Emotionally Intelligent People-Focused Workplace

    Globally, 40% of employees do not believe that their workplace enables them to work productively.

    Leesman, The Workplace Experience Revolution

    To unlock human potential, employee needs must be met:

     Health & wellbeing  Personal growth  Connectedness  Efficiency

    But for many employees, these needs are not being fulfilled

    https://www.leesmanindex.com/wp-content/uploads/2018/09/Leesman-EwX-Book.pdf

  • 22 –

  • Experience Essentials

  • 25 –

    Experience Enhancers: Food, Health & Well-Being

  • 26 –

    Experience Enhancers: Making Employees’ Lives Easier

  • In Summary: An Emotionally Intelligent Workplace can Unlock Human Potential

    27 –

    Understanding what motivates employees is an evolving challenge.

    Younger generations are at the forefront of change. However, age is just one factor to consider.

    Innovative organizations are using data to understand their people and create a differentiated experience that:  Enhances quality of life  Boosts employee

    performance  Promotes talent attraction &

    retention

  • Thank you! Colleen Conklin Sodexo

    • 813-335-7160 • Colleen.Conklin@Sodexo.com

  • 30 –

    https://www.sodexo.com/home/inspired-thinking/work-reimagined-home/work-reimagined-articles.html?utm_source=aawebook&utm_medium=referral&utm_campaign=global-workplace-study&utm_term=&utm_content=wrlink

    Slide Number 1 Slide Number 2 Slide Number 3 Slide Number 4 Slide Number 5 Slide Number 6 Slide Number 7 Unlocking Human Potential �Through an Emotionally Intelligent Workplace� Slide Number 9 Slide Number 10 Emotional Intelligence as a Workplace Characteristic Slide Number 12 Slide Number 13 Slide Number 14 Slide Number 15 Slide Number 16 Slide Number 17 Global Workplace Study by Sodexo�Workplace Essentials & Enhancers for the Multi-Generational Workplace� Study Participants Slide Number 20 Emotionally Intelligent �People-Focused Workplace Slide Number 22 Slide Number 23 Slide Number 24 Slide Number 25 Slide Number 26 In Summary: An Emotionally Intelligent Workplace can Unlock Human Potential Slide Number 28 �Thank you!�� Colleen Conklin� Sodexo Slide Number 30