Upload
ian-wilkinson
View
22
Download
0
Embed Size (px)
Citation preview
Strategies for Training and Support in a Distributed Autonomy Environment
Ian WilkinsonEducation Projects Specialist,Technology [email protected]
May 2016
About Texas Tech University
Created by legislative action in 1923
TTU is the only Texas university to house undergraduate, graduate, law, architecture, and medical schools
About Texas Tech University
Lubbock is geographically isolated from the rest of the state, and 300 miles from the nearest city in any direction, so Texas Tech has always had an emphasis on distance education and outreach programs-video learning fits well into this mission
About Texas Tech University
• 13 colleges• Over 35,000 students• Over 1800 students enrolled online• Big 12 athletics conference
About Texas Tech University
What other organizations are represented here today?
Distributed Autonomy – Collaboration and Partnership
Central IT Function:CIO and Central IT
StaffDept. IT
Staff
Dept. IT
Staff
Dept. IT
Staff
Dept. IT
Staff
What is “distributed autonomy”?
• IT Division provides common services and
essential tools to all departments on campus• IT Division helps ensure compliance with state
and federal regulations• College and department IT focus on specialized
technology needs for that area• Work in partnership to select campus
technologies, leverage common requirements, and review emerging technology solutions
• All aligned with institutional strategic priorities and goals
Distributed Autonomy
Examples of what the IT Division provides:
• Network infrastructure• Email service• Network account
management - SSO• Site License software• Single Point of Technical
Contact• Central IT services,
including SharePoint, Blackboard, WIKI, Mediasite, etc.
0
2000
4000
6000
8000
10000
12000
14000
Presentations: 12,000+
Dec-11
Mar-12Jun-12
Sep-12
Dec-12
Mar-13Jun-13
Sep-13
Dec-13
Mar-14Jun-14
Sep-14
Dec-14
Mar-15Jun-15
Sep-15
Dec-15
Mar-16
0
100000
200000
300000
400000
500000
600000
700000
800000
Views: 761,000+
Dec-11
Mar-12Jun-12
Sep-12
Dec-12
Mar-13Jun-13
Sep-13
Dec-13
Mar-14Jun-14
Sep-14
Dec-14
Mar-15Jun-15
Sep-15
Dec-15
Mar-16
0
2000
4000
6000
8000
10000
12000
Hours of Content: 10,000+
Dec-11
Mar-12Jun-12
Sep-12
Dec-12
Mar-13Jun-13
Sep-13
Dec-13
Mar-14Jun-14
Sep-14
Dec-14
Mar-15Jun-15
Sep-15
Dec-15
Mar-16
0
5000
10000
15000
20000
25000
30000
Unique Viewers: 25,000+
Mediasite 5-year Growth
Distributed Autonomy: Mediasite
IT Division provides:
• On-premise Mediasite HA server• Media storage• Scheduled and on-demand training• Technical support for content
owners• Technical support for viewers• User access to video production
software• Captioning tools• User access to Mediasite
environment
Distributed Autonomy: Mediasite
Department responsibilities:
• Mediasite recorder annual license(s)
• Recording equipment & room integration
• Lecture capture room scheduling
• Access to department content• Captions
Distributed Autonomy: Mediasite
Mediasite HA Server:
Mediasite HA server• Mediasite is made available as
a service to all departments at Texas Tech University
• IT Division operates and maintains the Mediasite server cluster
• Load balanced, redundant high-availability server configuration
Distributed Autonomy: Mediasite
Mediasite Storage:
• IT Division operates and maintains Mediasite server media storage servers
• IT Division provides storage reports to content owners every semester to indicate what content is unviewed and can likely be archived
• When needed, IT Division assists with archiving or restoring content
Distributed Autonomy: Mediasite
Training:
• IT Division has several scheduled hands-on training events per year
• IT Division provides training as needed for new users
• IT Division consults with departments and staff on associated technology purchases
• IT Division works with eLearning to integrate Mediasite with other tools
Distributed Autonomy: Mediasite
Video Production Software:
• IT Division provides site license for software that can be installed and used by faculty and staff to produce high-quality video, including Adobe Presenter and Adobe Premiere Pro
Distributed Autonomy: Mediasite
Captioning Tools:
• IT Division provides site license for software that can be installed and used by faculty and staff to caption video
• IT Division establishes connection to caption providers and grants permission to users authorized to use the service
Distributed Autonomy: Mediasite
User Access:
• O.U.s and Security Groups in Active Directory are tied to roles in Mediasite
• Allows for password management to rest with SSO
• Allows some departmental control over access for their members where desired
• Faculty and staff only- we currently do not allow student access
Distributed Autonomy
Scenario 1:
Student has problems viewing online video
Distributed Autonomy
Scenario 1:
Student has problems viewing online video
• Students can call ITHC for help• Faculty are encouraged to put this
information in their syllabi• Faculty who use other video platforms often
wind up providing ad hoc technical support for these other platforms
Distributed Autonomy
Scenario 2:
A department wishes to add lecture capture capability to a classroom
Distributed Autonomy
Scenario 2:
A department wishes to add lecture capture capability to a classroom
• Department defines purpose and scope of classroom• Department defines budget, finds/allocates funds• IT Division consults on equipment & configuration • IT Division provides access & training for Mediasite
Distributed Autonomy
Scenario 3:
A faculty member wishes to create video lectures for flipped and/or online learning
Distributed Autonomy
Scenario 3:
A faculty member wishes to create video lectures for flipped and/or online learning
• Faculty referred to IT Division (usually by ITHC or Instructional Design team)
• IT Division consults with faculty to determine best tools to use
• IT Division grants access to MyMediasite• Faculty is provided one-on-one training
by IT Division staff• Faculty (and viewers) have support for
Mediasite content
Distributed Autonomy
Scenario 4:
A department wishes to record a special event in a room that is not equipped with a Mediasite recorder
Distributed Autonomy
Scenario 4:
A department wishes to record a special event in a room that is not equipped with a Mediasite recorder
• IT Division has a small fleet of portable recorders that can be checked out to capture special events
• IT Division provides training on recorder use and often helps with setup
Distributed Autonomy
Scenario 5:
Departmental IT has trouble publishing recorded content to the Mediasite server
Distributed Autonomy
Scenario 5:
Departmental IT has trouble publishing recorded content to the Mediasite server
• Departmental IT can call IT Division staff for support and troubleshooting
• IT Division will work with department staff and Sonic Foundry support to resolve the problem
Distributed Autonomy
Lessons Learned:• “If it ain’t broke, don’t fix it”… we do not ever update Mediasite or
add features during an academic term
• Let someone else find the bugs! We wait to upgrade to major versions and stay a couple versions behind the latest release
• Follow Sonic Foundry’s example: encourage Mediasite users to work together and share tips and tricks
• Collaborate with Provost, eLearning, teaching development, and other academic groups to develop a retention and archive strategy
• When cleaning out unused presentations, someone will decide they want something back… keep archived content in network storage for a short time to allow easier restoration
Thanks for listening!
Feel welcome to contact me with questions
Ian WilkinsonEducation Projects Specialist,Technology [email protected]