Unit III Leadership and Quality Costs

Notes on TQM By: SB MALLUR ,STJIT,MED,RANEBENNUR 1 Sub: TOTAL QUALITY MANAGEMENT (06ME758) VII SEM BE (MECH) LEADERSHIP AND QUALITY COSTS: Characteristics of quality leader, Quality statement, strategic planning, Introduction to quality costs, prevention costs, Appraisal costs, failure cost, Management of quality costs, economics total of quality costs and its reduction. NOTES By: S.B. MALLUR, Mechanical Engineering Dept, STJ Institute of Technology, Ranebennur- 581 115 E-Mail[email protected], [email protected] "A leader is a dealer in hope." - Napoleon Bonaparte I t i s be tter to le ad f r om be hi nd a nd to p ut ot hers i n f r ont, esp eci ally whe n you cele brate vi cto r y whe n nice things occur. You take the front line when there is danger. Then people will appreciate your lea d e r shi p . - Nelson Mandela 1.0 INTRODUCTION Characteristics of quality leader LEADERSHIP The process of influencing others towards the accomplishment of goals. He triggers tile will to do, shows the direction and guide the group members towards the accomplishment of goals. Concept of Leadership is very important in organizations because leaders are the ones who make things happen. Without leaders, an organization would find it difficult to get things done. Leaders mostly help others to learn – just as a coach would help players play instead of playing himself. This lecture introduces students to the concept of leadership and leadership effectiveness by providing working definitions and by emphasizing the cultural limitations of the concepts. It presents several cultural models that are used throughout the text to explain cross-cultural difference in leadership. There is no universally agreeable definition of leadership. Just go and type “leadership” on Google and you can find more than 186,000,000 different pages of reference on web. It involves influencing attitudes, behaviors, beliefs and feelings of people and believes to be an important topic. Peter Drucker the guru of Management defines Leadership as “The only definition of a leader is someone who has followers." While John C Maxwell defines "leadership is influence - nothing more, nothing less." According to John W. Gardner Leadership is “the process of persuasion and example by which an individual (or leadership team) induces a group to take action that is in accord with the leader’s purpose, or the shared purposes of all.” Remember Leadership is a process and not a position. This important process has three important components/ingredients. 1) Leader, 2) Followers and 3) Situation. These three components play very important role on the process of leadership. Leaders are those persons who are able to influence others and who possess managerial authority. UNIT - 3 UNIT - 3

Documents

Unit III Leadership and Quality Costs