Unit 5 From the Sublime to tUnit 5 From the Sublime to the Popularhe Popular

• ObjectivesObjectives

• FocusFocus

• Warm upWarm up

• 1.1 First Impressions1.1 First Impressions

• 1.3 What do you enjoy about your work1.3 What do you enjoy about your work

• 1.5 Developing relationships1.5 Developing relationships

• Sum-upSum-up

• AssignmentAssignment

ObjectivesObjectives

This unit deals with communication skills This unit deals with communication skills in business world, including skills of grein business world, including skills of greeting, asking questions, and skills about eting, asking questions, and skills about how to build up good relationship.how to build up good relationship.

FocusFocus

• Giving your visitors a good impressionGiving your visitors a good impression

• NationalitiesNationalities

• Talking about your enjoyment about yoTalking about your enjoyment about your workur work

1.1 First Impressions1.1 First Impressions

A DiscussionA Discussion

look at the pictures and discuss the look at the pictures and discuss the questions:questions:

what impression does each person give?what impression does each person give?

Which person seems the most welcoming?Which person seems the most welcoming?

B ListeningB Listening

• To have an appointment with sb.To have an appointment with sb.

• Is Mr. Grady in yet?Is Mr. Grady in yet?

• Is everything ready yet?Is everything ready yet?

Listen to the recording for three times Listen to the recording for three times and answer the questionsand answer the questions

Why did some speakers sound more friendly Why did some speakers sound more friendly or efficient than others? or efficient than others?

Was it the language they used or their tone Was it the language they used or their tone of voice or what? of voice or what?

The man in extract 5 and the woman in extract 9 are particularly impolite.

C More adjectivesC More adjectives

• Pleasant, sincere, efficient, polite, nice, Pleasant, sincere, efficient, polite, nice, alert, calm, reliable, intelligent, confident, alert, calm, reliable, intelligent, confident, honest, practical, active, friendly, honest, practical, active, friendly, punctual, helpful punctual, helpful

• Unfriendly, shy, aggressive, rude, Unfriendly, shy, aggressive, rude, unpleasant, impolite, late, laze, stupid, unpleasant, impolite, late, laze, stupid, cold, sleepy, foolish, tricky, clumsycold, sleepy, foolish, tricky, clumsy

D ListeningD Listening

• what the people might be saying what the people might be saying

• Listen to the recording and fill in the gapListen to the recording and fill in the gapss

• Role play the conversations with your paRole play the conversations with your partnerrtner

1.3 What do you enjoy about your 1.3 What do you enjoy about your work?work?

A related vocabularyA related vocabularyaccountant day-to-day tackle a job accountant day-to-day tackle a job deadlines finance business deadlines finance business

developmentdevelopmentresponsibilities generate computer responsibilities generate computer

systems systems trouble-shooting back-up loose cable trouble-shooting back-up loose cable solve problems hectic be confronted with solve problems hectic be confronted with

problems problems encounter problems resolve problems encounter problems resolve problems

hands-on hands-on programming applications programming applications

environment environment ambitious prospectsambitious prospects

Listen to the four people talking about there Listen to the four people talking about there work.work.Complete the notes.Complete the notes.

1. 1. Ian McShaneIan McShane Ian McShane is an accountantHe is responsible for: day-to-day accountingHe enjoys: 1 Different jobs 2 Deadlines 3 Dealing with financeHe doesn't enjoy: Being difficult with people to get money out of them.

2. 2. Lesley TriggLesley Trigg

Lesley Trigg Lesley Trigg is an administratoris an administratorHer responsibilities are:Her responsibilities are: 1 Correspondence1 Correspondence 2 Arranging meetings2 Arranging meetings 3 Organizing travel3 Organizing travelShe enjoys: The people she works withShe enjoys: The people she works withShe doesn’t enjoy:She doesn’t enjoy: Not being busy (She has to wait for Not being busy (She has to wait for

people to generate work)people to generate work)

3. 3. Patrick VerdonPatrick Verdon Patrick Verdon Patrick Verdon is a systems administrator (this is a trouis a systems administrator (this is a trou

ble-shooting kind of job)ble-shooting kind of job)His responsibilities include:His responsibilities include: 1 back up of data1 back up of data 2 Installation of machines, operating system and the 2 Installation of machines, operating system and the

software product.software product.He enjoys the challengeHe enjoys the challengeHe doesn’t enjoy:He doesn’t enjoy: 1 doing routine back-ups1 doing routine back-ups 2 Working late2 Working late

4. Paul Lockwood4. Paul Lockwood Paul Lockwood Paul Lockwood is a training officeris a training officer

He provides training courses for customers and He provides training courses for customers and agents.agents.

He enjoys:He enjoys:

1 Direct contact1 Direct contact

2 Direct knowledge2 Direct knowledge

3 Stimulating environment3 Stimulating environment

He doesn’t enjoy: He doesn’t enjoy:

Not being able to do hands-on programming (He Not being able to do hands-on programming (He only shows people how to do it)only shows people how to do it)

B. Oral English practiceB. Oral English practice

Work in pairs Work in pairs

Interview each other Interview each other

1.5 Developing relationships1.5 Developing relationships

This section looks at the way a relationship This section looks at the way a relationship changes, generally becoming more friendly as changes, generally becoming more friendly as time goes on. We also consider the different ways time goes on. We also consider the different ways of talking to different kings of people, depending of talking to different kings of people, depending on your relationship. Particularly important in this on your relationship. Particularly important in this section is ‘small talk’: talking about things that section is ‘small talk’: talking about things that

are not connected with business.are not connected with business.

A Listening A Listening

Listen to the five conversations and decide their relationshipListen to the five conversations and decide their relationship

• Tony and Bob have a cordial, informal Tony and Bob have a cordial, informal relationship. Tony is an overseas sales rep and relationship. Tony is an overseas sales rep and Bob is the Export Sales Manager. They're talking Bob is the Export Sales Manager. They're talking about problems Tony encountered on a visit to a about problems Tony encountered on a visit to a client in Copenhagen.client in Copenhagen.

1.

2.2.

Mr. Allen is very friendly and informal but is Mr. Allen is very friendly and informal but is superior to Barry and Susanna, who are superior to Barry and Susanna, who are new to the company. Mr. Allen is probably new to the company. Mr. Allen is probably office manager and the other two are office manager and the other two are clerical staff. Mr. Allen is explaining who is clerical staff. Mr. Allen is explaining who is who in the office.who in the office.

3.3.

Mr. Green behaves very much as Martin's boss (he isMr. Green behaves very much as Martin's boss (he is quite authoritarian)quite authoritarian) ．． Mr. Green is probably the transpMr. Green is probably the transp

ort ort manager and Martin is a driver. They are talking about manager and Martin is a driver. They are talking about Martin collecting someone at the airport.Martin collecting someone at the airport.

4.4.

Geoff is more experienced and probably senior to Geoff is more experienced and probably senior to Mandy.Mandy.

They have an informal relationship. They are They have an informal relationship. They are probably probably

commercial artists or designers. She's asking him to commercial artists or designers. She's asking him to

evaluate some work she has done.evaluate some work she has done.

5.5.

Tony is junior to Mrs. Lang, she is his boss and they havTony is junior to Mrs. Lang, she is his boss and they have e

a fairly formal relationship. We can't tell what their jobsa fairly formal relationship. We can't tell what their jobs

are. They are talking about Tony having time off on Fridare. They are talking about Tony having time off on Friday.ay.

B DiscussionB Discussion

The issue of what topics are suitable when talking to stThe issue of what topics are suitable when talking to strangers (particularly if they are clients whom you musrangers (particularly if they are clients whom you must impress, rather than embarrass) is quite complex, ant impress, rather than embarrass) is quite complex, and rather personal. Clearly there are no hard-and-fast rd rather personal. Clearly there are no hard-and-fast rules about this, but probably politics and religion are ules about this, but probably politics and religion are no-go areas, and your own family might be too personno-go areas, and your own family might be too personal a topic to talk about at the start of the meeting.al a topic to talk about at the start of the meeting.

Among the other tonics might be: holidays, travel, pubAmong the other tonics might be: holidays, travel, public transport, and any other interests you and the othelic transport, and any other interests you and the other person have in common.r person have in common.

Sum-upSum-up

In this unit, we learnt:In this unit, we learnt: How to make self-introduction and starHow to make self-introduction and star

t “small talk”t “small talk” Some information about nationalitiesSome information about nationalities How to talk about your workHow to talk about your work

AssignmentAssignment

A role-play activity simulates what might A role-play activity simulates what might happen when a visitor is passed from pehappen when a visitor is passed from person to person within a company, being irson to person within a company, being introduced to each other and taking part ntroduced to each other and taking part in a social conversation.in a social conversation.