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1 UBS UBS Pactual Pactual 2007 Brazil CEO Conference 2007 Brazil CEO Conference March March 5, 2007 5, 2007

Ubs pactual 2007 brazil ceo conference

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Page 1: Ubs pactual 2007 brazil ceo conference

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UBS UBS Pactual Pactual 2007 Brazil CEO Conference2007 Brazil CEO Conference

MarchMarch 5, 20075, 2007

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Disclaimer

This presentation may include forward-looking statements of future events or results according to the regulations of the Brazilian and International securities and exchange commissions. These statements are based on certain assumptions and analyses by the Company that reflect its experience, the economic environment, future market conditions and expected events by the company, many of which are beyond the control of the Company. Important factors that may lead to significant differences between the actual results and the statements of expectations about future events or results include the company’s business strategy, Brazilian and International economic conditions, technology, financial strategy, financial market conditions, uncertainty regarding the results of its future operations, plans, objectives, expectations and intentions, among others. Considering these factors, the actual results of the company may be significantly different from those shown or implicit in the statement of expectations about future events or results.

The information and opinions contained in this presentation should not be understood as a recommendation to potential investors and no investment decision is to be based on the veracity, current events or completeness of this information or these opinions. No advisors to the company or parties related to them or their representatives should have any responsibility for any losses that may result from the use or contents of this presentation.

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Leading Technology Services Provider In Brazil

CardSystem33%

TeleSystem45%

Credit&Risk15%

MarketSystem7%

Revenue in 2005**

R$ 357 mm

CardSystem67%

TeleSystem18%

Credit&Risk4%

MarketSystem11%

Gross Profit in 2005**

R$ 71 mm

** Reflects MarketSystem's Pro-forma results

The largest independent administrator of credit cards

11,3 15.4* million cards

117 million processed transactions

44% of market share

Leading independent call center in Brazil 2,837 Workstations

Leading collection services provider 594 Collection Workstation

Leading loyalty programsmanagement

4.0 million managed accounts

* Data of Sep./06. Includes the cards from Caixa Econômica Federal Contract

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Our Excellence In Credit Card Administration Fostered Other Leading Business Units

System development/ Implementation

Card Issuance

Electronic Transaction Process

Full Service

Credit and

Collection analysis

CustomerSupport

Loyalty Programs

� New business opportunities/ cross-selling

� Lower costs from scale gains

� High switching cost

Fraud Prevention

Operational Control

Diversification brought us:

Interchange

New Business Opportunities

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Attractive Industry Fundamentals ToCredit Cards…

23.628.0

35.341.5

47.552.5

68.0

1999 2000 2001 2002 2003 2004 2005

Number of Credit Cards - BrazilNumber of Credit Cards - Brazil

Million

Most Used Credit Instruments in BrazilMost Used Credit Instruments in Brazil

78.0

2006

3%

3%

8%

15%

15%

16%

21%

37%

59%

Payroll Deductible

Real State Loans

Personal Loans

Overdraft Facility

C.C. Payment in Equal

Installments

C.C. Minimum Payment

Invoice

C.C. Interest Bearing

Purchases

Payment Book

C.C Interest Free

Purchases

Source: Abecs

Brazil is the 3rd largest card issuerBrazil is the 3rd largest card issuer

796USA

206China

192Brazil

Credit

Million cards, in 2005

UK 140

CAGR

19%

CAGR

19%

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… And the Call Center Industry Showing Consistent Growth Potential

Potential Growth – Brazilian Call Center Services Revenue**

Potential Growth – Brazilian Call Center Services Revenue**

2007 2008 2009 2010

15%13%

12%

* Source: ABRAREC

Historical Growth – Brazilian Call Center Services Revenue*

Historical Growth – Brazilian Call Center Services Revenue*

Annual Growth %

2002 2003 2004 2006

25%

60%21%

2005

** Source: IDC

CAGR

13%

CAGR

13%

CAGR

30%

CAGR

30%

20%

Annual Growth %

+15%

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Leading Competitive Position AmongIndependent Players

2005 data

Market Share: Credit Card Processing Segment *

Market Share: Credit Card Processing Segment * Leading Independent Call Center OperatorLeading Independent Call Center Operator

5 largest independent players

* Notes:- CSU’s Market Share considers credit cards from Caixa - Orbitall: 100% owned by Itaú- Fidelity (51%): 49% owned by ABN Real and Bradesco Sources: Cardnews and IDC

In Outsourcing

TeleSystem and Credit&Risk

21%

Telefutura

17%

Softway

14%

TMS

12%

Teleperformance

36%

44%

Orbitall

27%

Fidelity

20%

EDS

9%

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CSU – Strong and Diversified Clients Portfolio

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Caixa Econômica Federal Project

� The largest contract in industry ~ 4,1 million active credit cards

� Strong growth potential

� Beginning of monthly revenue starting on May/07

� Initial period of rendering services does not change (2 years)

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Strong Growth Track Record

41,627

23,16225,347

2003 2004 2005

5,238 5,7877,421

2,1492,290

2,638

2003 2004 2005

Credit Cards Private Label

3,308

991

2,096

2003 2004 2005

Cards base*

(‘000)

11%

7,3878,077

10,059

Workstations* Billing contacts**

(‘000)

CAGR 17% CAGR 83% CAGR 28%

19%

* Monthly average ** Active and receptive* Annual average

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Consolidated Financial Performance

Net RevenuesNet Revenues Gross Profit Gross Profit

30.637.0

42.3

55.3

63.7

2001 2002 2003 2004 2005

60.3

46.3

34.2

22.917.0

2001 2002 2003 2004 2005

96.7

134.4

177.9

229.4

313.6

2001 2002 2003 2004 2005

EBITDAEBITDA

R$ MM

R$ MM

6.6 6.5

10.2

12.9

16.1

2001 2002 2003 2004 2005

Net ProfitNet Profit

R$ MM

R$ MM

CAGR 37%

CAGR 34%CAGR 20%

CAGR 25%

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Growth Opportunities

OrganicMarket Growth

Cross-SellingOpportunities

Entrance inNew Markets

AcquiringNew Clients

& Outsourcing

Electronic Payment through Mobile

Call Center Offshore

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� CardSystem• Implementation of Caixa Project – April/07• Focus on Co-Branded Private Label Cards• Leverage in business based on our competitive and strategic advantages

� TeleSystem and Credit&Risk• New Management in charge of the Units• Strengthening of structure, commercial processes and financial management• Strong emphasis on commercial efforts

� MarketSystem• Focus on gaining clients of the financial, telecommunication and retail industries

Main Strategic Actions - 2007

� CSU Corporate• Complete the commercial achievements and strategies of 2005 and 2006 • Expansion of volumes – growth of the businesses already conquered• Enlargement of profitability by cost management and scale gains• Entrance in new business segments and new markets

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High Level of Corporate Governance

100% common shares

Bovespa´s Novo Mercado (100% Tag Along)

Free float of 39% voting shares

Active Board of Directors, with diversified and complementary experiences and presence in the business management:

� Independent members: Mailson F. da Nóbrega, Rubens Barbosa, Mário Alberto de Almeida and Francisco Mazzucca, who will be indicated

Solid relationship track record with minority shareholders� Private Equity funds investment in 1997

Controlling Committee headed by a minority shareholder

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High Level of Corporate Governance and Human Resources Focus

Dedicated Investor Relations Team

Development of a Stock Option program for the executives� Alignment of interests between administration and shareholders

Code of Ethics / Disclosure and Stock Trading Policies

Human Resources Emphasis� Results Oriented Management� Special Recruiting Actions: Trainee Program and New Talents Program� Management Compensation aiming at business growth

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Conclusion: Attractive Investment Opportunity

Attractive Industry Growth Fundamentals

Market Leadership

Superior Corporate Governance

Strong Growth Prospects

Premium Diverse Client Portfolio with Excellent

Relationship Track Record

Impressive History Growth In All Financial Metrics

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www.csu.com.www.csu.com.brbr