UBL final project report.doc

Virtual University of Pakistan Evaluation Sheet for Internship Report

Spring 2010

HRMI619: Internship report (HRM) Credit Hours: 3

Name of Student HINA AKRAM

Student’s ID: MC080401620

Evaluation Date: September 17, 2010

Marking scheme Total marks

Report writing Pass

Presentation & Viva voce

Eligible

Final Status

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VIRTUAL UNIVERSITY OF PAKISTAN

Good work done!!!

Improve the report accordingly and prepare yourself for the presentation

Wish you good luck!

UNITED BANK LIMITED

TAHLIANWALA BRANCH

JHELUM

NAME HINA AKRAM

ID MC080401620

SESSION 2008-2010

SUBMISSION DATE 3 sep 2010

UNIVERSITY NAME VIRTUAL UNIVERSITY OF PAKISTAN

LETTER OF UNDERTAKING:

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INTERNSHIP CERTIFICATE:


DEDICATED TO

MY FATHER (LATE) MOHAMMAD AKRAM

MY MOTHER AND MY BROTHERS

WHO EVER SUPPORTED ME IN EVERY MATTER OF MY LIFE

AND ENHANCE MY CONFIDENCE.

I AM SURE THAT PEOPLE FIND THIS REPORT VALUABLE AND

SUBJECT MATTER ADDS TO THIER KNOWLDGE.

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“In the name of ALLAH, The Most merciful, The Most Generous”

With the grace of ALLAH almighty who bestowed us with the candle of

sense, vision and knowledge through which I was able to ground this report.

Today i am submitting my internship report at the end of my training

experience and I am happy to have my experience with UBL, where you come

first, only if you are customer. At the end of my internship, I express most

sincere thanks and gratitude to all the staff and team of UNITED BANK

LIMITED. For this guidance, valuable suggestions, constant support and

encouragement show in the improvement of this report.

This report has reached its destination due to guidance of RAJA SABIR

(Manager UBL), Asjid shah (operational manager) and Sir Sadaqat (Teller).Sir

(Raja sabir) whatever i learnt from you is always going to be respected for me,

does not matter whatever business field I choose, those guidelines will always

be in my memory.

In addition to this, I would like to thanks my honourable teachers, whose

continuous support remained with me in all semesters. I would like to

acknowledge the interaction I have with brothers Mr Usman and Mr. Bilal and

my sister kanwal.

I fully express my gratitude to my mother who have been and will be my

greatest inspiration in my life and in this report.

Hina Akram


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United bank limited is a private bank playing essential role in the economic

development of Pakistan. After the introduction of state bank, different

commercial banks came into progress, amongst which one was united bank

limited. Our renowned banker Agha Hassan abidi take initiative of opening

bank .then real turn take place in banking section. His dream came true when

the first branch of UBL was opened at Macleod Road on 7 November 1959.

Ubl is now providing High quality services, have comparative advantage due

to its innovative technology and huge profits to its stakeholders.

The purpose of this report is to study operations and analyze performance of

UBL to see whether the bank is successful in its operational performance or

not, and recommending possible solutions for problems. For meeting the

purpose both secondary and primary data have been used.

In this report, complete HR functions of UBL are mention. Vision, mission

and Strategic goals of UBL are also stated in the report. How UBL recruit and

select new employees. The methods used by UBL training and developing

innovative skills in their workers. Along all this detail, compensation, benefits

and rewards provided by UBL to its employees and also some other HR

functions.


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Descriptions PAGE

DEDICATION

ACKNOWLEDGEMENT

EXECUTIVE SYMMARY

TABLE OF CONTENTS

1. Brief Introduction of Organization: 1

What is bank 1

Banking System in Pakistan 2

2. Overview of Organization:

Vision & Mission Statements 3

Core Values 4

Board of Directors 5

a. Brief History of Organization 7

b. Nature Of organization 7

c. Business volume 10

d. Product Line 11

I. Liability Products 12

II. Consumer Products 19

III. UBL loans 22

IV. UBL Services 26

V. Home remittances 32

3. Organizational Structure


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a. Organizational Hierarchy Chart 35

b. Number of employees 36

Organizational Structure 37

c. Main Offices 39

d. Introduction to all Departments 41

e. Comments on Organizational Structure 47

4. Plan Of Internship Program

a. Brief Introduction Of branch 48

b. Starting and Ending Dates of Internship 49

c. Names of departments and duration of training 49

5. Training Program:

Detail Description of Operations of Departments and

Tasks Assigned

50-58

6. Structure of HR department:

a. Department Hierarchy 59

b. Number of employees in department 59

7. Functions of HR department: 60

a. Human Resource planning and forecasting 61

b. Employees Recruitment and Selection 61

c. Training and development 63

d. Performance Management 64

e. Employee Compensation and Benefit 65

f. Organizational Career Management 66

g. Labour Management Relations 68


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8. Critical Analysis 69

9. SWOT analysis

Strengths 70

Weaknesses 71

Opportunities 72

Threats 72

10. Conclusion 73

11. Recommendations 74

12. References and Resources 75

13. Annexes 75


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1. Brief introduction of Organization’s Business

sector:

Definition of Bank:

“Banking means accepting for the purpose of lending or investment of

deposits of money from public, repayable on demand or otherwise, and

withdraw able by cheque , draft, order or otherwise”

SECTION 5 (b & c)

Banking companies Ordinance, 1962

According to G.W Gilbert:

“A banker is a dealer in capital or more properly a dealer in money. He is an

intermediate party between borrower and lender. He borrows from one party

and lends to another”

What does “BANK” mean?

The word BANK was taken in Middle English from middle French BANQUE,

and from Old Italian BANCA, from old German BANC.

Banking business:

Banking business means

“The business of receiving money on current or deposit account, paying and

collecting cheques drawn by or paid in by customers”


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Banking system in Pakistan:

“It was 1990 when wheel of banking system started in reverse direction”

By Shujat Ali Baig

Jan 17, 2000

Pakistan‘s banking sector reforms which were initiated in the early 1990s have

transformed the sector into an efficient, strong and sound banking system.

Pakistan ‘s financial sector include scheduled commercial banks which

consists of nationalized , foreign , private and non-banking financial

institutions which include development finance institutions , leasing

companies, housing finance companies and modarbas.Modarba and leasing

companies are controlled by securities and exchange commission of Pakistan.

In addition to this scheduled banks and NBFIs are regulated by State bank of

Pakistan.

80 percent of the banking assets are held by private sector banks.

The minimum capital requirements have been raised from Rs 500 million to

Rs 6 billion over an extended period. The banks now routinely employ MBAs,

M.coms, chartered accountants, IT graduates, economists and other highly

educated persons.

In 1974 banks were nationalized, with the new expectations of achieving

success with bright colours. However, this whole procedure is reverse since

1991, and till now MCB, ABL and UBL have been privatized.


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Introduction To United bank Limited:

“To be a world class bank

dedicated to excellence and to surpass

the highest expectations of our customers and all

other stake holders”

“Set the highest industry standard for quality,

across all areas of our operation,

on a constant basis.

Become the most sought after investment

optimize people, processes and technology to

deliver the best possible financial solutions to our

customers”


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Honesty and consistency

Teamwork and mutual spirit

Commitment and dedication

Fairness and meritocracy

Modesty and mutual respect

Caring and socially responsible


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1. His Highness Sheikh Nahayan mabarak Al Nahayan

(CHAIRMAN)

2. Sir Mohammad Anwar Pervez , OBE, HPK

(DEPUTY CHAIRMAN)

3. Mr. Atif r. Bokhari

(PRESIDENT& CEO)

4. Mr. Omar ziad Jaafar Al Askari (DIRECTOR)

5. Mr. Zameer Mohammad Choudry (DIRECTOR)

6. Mr. Seerat Asghar (DIRECTOR)

7. Mr. Mohammad Sami Saeed (DIRECTOR)

8. Mr. Amin Uddin (DIRECTOR)

9. Mr. Arsahd Ahmed Mir (DIRECTOR)


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AUDIT COMMITTEE:

1. Mr. Zameer Mohammad Choudry (CHAIRMAN)

2. Mr. Mohammad Sami Saeed (MEMBER)

3. Mr. Amin Uddin (MEMBER)

4. Mr. Aqeel Ahmed Nasir (SECRETARY)

ACTING CHEIF FINANCIAL OFFICER:

Mr. Aqeel Ahmed Nasir

AUDITORS:

1. M/s Ernst & Young Ford Rhodes Sidat Hyder

(CHARTERED ACCOUNTANTS)

2. M/s BDO Ebrahim & Co.

(CHARTERED ACCOUNTANTS)

LEGAL ADVISORS:

M/s Mehmood Abdul Ghani & Co (ADVOCATE)


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UBL is one of the Pakistan‘s major banks in terms of deposits and advances

with a huge domestic and international network. It is a banking company

which is engaged in commercial and retail banking.

UBL was setup in 7 Nov 1959 and included as a private scheduled bank with

authorized capital of Rs 20 Million. Issued and paid-up capital of Rs 10

million divided into 1 million shares of Rs 10/ each. In 1971 the Government

of Pakistan nationalized it. In 2002, the Government of Pakistan sold it in an

open auction to a consortium of Abu Dhabi Group and Best way

Group.In 2002 it merged its operations in the UK with those belonging

to National Bank of Pakistan to form United National Bank Limited, of which

it owns 55%, with National Bank of Pakistan owning the remainder. A

professional team is appointed in the mid 1997 to restructure the bank.

UBL is having more than 1,000 branches inside the country. Its 15 branches

outside the country are in the United States of America, Qatar, UAE, Bahrain,

and Republic of Yemen. It also has representative offices in Tehran and Iran.

It owns subsidiaries in the UK (United National Bank Limited), and in Zurich,

Switzerland.

Banking operations and services are one of the major needs of an economy.

These include acceptance of deposits and disbursement of advances to

individuals and others at higher rates.UBL, a commercial bank was established

in 1959 as result of reckless efforts made by Agha Hassan Abidi. The UBL

has shown the fastest growth pattern and in a period of just 27 years became

the second largest bank of Pakistan.UBL on October 19, 2002 was privatized

and bought by two financially sound parties of international repute i.e. best

way group and Abu Dhabi group holding 51% of the banks share and thus has

emerged as the largest private bank surpassing MCB.


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NUMBER OF BRANCHES:

United bank limited has a large network of branches, which extends to the

remotest areas of the country. In December 1983, there were 1623 branches

whereas in 1974 it had only 1238 branches and in October 2003 these statistics

show total number of 1007 branches. But in 2010 the number of branches is

1121and 17 overseas branches. UBL has been very active in increasing its

overseas branches network. The first foreign branches were established in

London in 1963. Now UBL has branches in Bahrain, Qatar, Saudi Arabia,

United Arab Emirates, Yemen Arab Republic, UK Switzerland, Egypt, Oman

and The United States. These branches are playing a significant role in

channelling home remittances and foreign trade of Pakistan.

Province wise Region Allocation:

Province/Area Region Name

Sind Karachi

Do Hyderabad

Punjab Lahore

Do Faisalabad

Do Multan

Do Islamabad

NWFP Peshawar

Baluchistan Quetta

Azad Kashmir Muzafar Abad

Domestic Network of Jhelum Region:


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Jhelum Region 17 Branches

Head Office 1

Chakwal 3

Gujrat 4

Jehlum 1

Jhelum 4

Kharian 2

Kotla 1

Lalamusa 1


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UBL volume of investments, total deposits, assets, advances, profits before

and after tax for the last 5 years are as under:

2005 2006 2007 2008 2009

TOTAL

ASSETS

358,056,146 435,889,697 546,795,871 620,240,530 640,449,529

INVETMENTS 61,558,826 65,735,128 114,026,273 115,057,090 137,734,578

DEPOSITS 296,499,113 343,804,830 412,138,405 492,267,898 503,831,672

ADVANCES 210,152,629 254,670,492 308,271,290 378,293,973 362,079,596

PROFIT

BEFORE TAX

9,708,666 14,499,782 13,796,269 14,052,051 14,392,181

PROFIT

AFTER TAX

6,168,262 9,666,878 9,237,015 8,445,251 9,487,952

EPS

(RS/SHARE)

11.73 14.72 11.09 8.26 8.56


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UBL is offering a large number of products and services, detail of all these are

given in following words:

i PRODUCT DETAIL:

I. LIABILITY PRODUCTS: (DEPOSITS)

II. CONSUMER PRODUCTS: (CARDS)

III. UBL LOANS

IV. UBL SERVICES

V. HOME REMITTANCES


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A. UBL business Partner: Current account

B. Rupee transactional Account

C. UBL UniFlex:

D. UBL basic Banking Account(BBA):

E. UBL Rupee special Notice Deposit Receipts (SNDR):

F. UBL PLS Unisaver Account:

G. UBL profit-Rupee regular Term Deposit Receipts: (TDRs)

H. Certificate of Deposit: (COD) Monthly Profit:

I. UBL profit-Certificate of Deposit (COD) Bullet Maturity:

J. UBL treasury Term Investment Product (UTTIP):

K. UBL E-transaction Account:

L. UBL Foreign Currency Term Deposits:

M. UBL First minor Saving Account:

N. UBL Business Partner PLUS:

A. UBL business Partner: Current account:

With unlimited deposits and withdrawals, UBL offer you convenience

of UBL net banking, UBL Wallet, UBL Orion and other exciting

consumer products.

Minimum deposit: Rs 10,000

Service charges: Rs 50

All individuals single and joint accounts, partnerships, joint stock

company accounts, govt institutions, sole partnerships, foreign

missions/diplomat/Club/trust is eligible for opening of this account.


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B. Rupee transactional Account: PLS saving account:


Service charges: Rs 50

Share of profit is credited on half-yearly basis

Profit is calculated on monthly balance

UBL offers free accidental and everlasting disability insurance to

individual and joint account holders. Zakat deduction in this account is

2.5 %

C. UBL UniFlex:


Service charges: Rs 50 per month

All individuals single/joint account holders and sole proprietorship

accounts are entitled for opening PLS account.

Rs 100 per transaction for any withdrawal above the threshold of three

debit transactions in one calendar month.

D. UBL basic Banking Account(BBA):

Minimum deposit: None

Service charges are not applicable.

Transaction limit: Maximum of two deposits and two withdrawals per

month. Additional debit translations will be charged a flat fee of Rs 50.

BBA customers will be allowed unlimited free ATM withdrawals from

UBL’s own ATMs. However, withdrawals from other banks’ ATMs

will be charged as per the existing SOC (currently Rs. 15/- per

transaction).

E. UBL Rupee special Notice Deposit Receipts (SNDR):


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Minimum Deposit is nothing. And Service charges are not applicable.

Increase of premature encashment of 30 days PLS SNDR, profit will

only be paid for the number of days the money stayed with the bank.

No profit will be paid if brought for encashment within seven days of

the booking.

Profit determined on basis of fixed balance in account.

F. UBL PLS Unisaver Account:

Minimum Deposit: Rs 10,000

Service Charges: Rs 50 per month



missions/diplomats/club/trust are qualified for opening of this account.

G. UBL profit-Rupee regular Term Deposit Receipts: (TDRs)


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Initial amount required Rs 25,000 further deposits can be booked in

multiples of Rs1, 000 only.

No profit allowed if encashed prematurely before one month.

UBL offers free accidental and permanent disability insurance to

individual and joint account holders

Profit rates vary month to month as per projected rate sheet.

Zakat will be deducted on Zakat day.

H. Certificate of Deposit: (COD) Monthly Profit:

Minimum initial amount payment is Rs 50,000. Further deposits can be

booked in multiples of Rs 25,000 only.

Profit is determined on basis of Fix amount in account.

Zakat will be deducted on Zakat day but deducted on successive profit

payouts and when disbursed.

I. UBL profit-Certificate of Deposit (COD) Bullet Maturity:


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Rs 50,000 required as minimum initial amount. Further deposits can be

booked in multiples of Rs 25,000 only.

Services Charges are not applicable.



missions/diplomats/club/trust are eligible for opening of this account.

J. UBL treasury Term Investment Product (UTTIP):

Minimum deposit 10 million Rs and service charges are not applicable.

Zakat will be calculated on day of encashment if deposit was with the

bank on Zakat day increase the deposit was encased without Zakat day

falling during tenor than no Zakat will be deduction.

K. UBL E-transaction Account:


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With years of experience in innovation United Bank offers a wide range of

world-class of electronic services and banking products for trailblazers like

you.

Save up to Rs. 2400/- with your e-Transaction Package which includes a

branch Account with all features of a current account (including checkbook,

Visa ATM/Debit Card, etc.)

L. UBL Foreign Currency Term Deposits:

Term deposits in foreign currency are offered for the following periods of

maturity with variable rates of return:

Three Months

Six Months

Twelve Months

There are no cash handling (Cash Deposit & Cash Withdrawals)

charges from the customers.

Gain different attractive rates depending on the currency choosen.

Get the pleasure of availing the best rates of return in the market.

Zakat exempted.

M. UBL First minor Saving Account:

Pehli Bachat, Pehla Account


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UBL First is designed particularly for children and aims at becoming every

child’s first bank account, helping inculcate a savings habit in them. It is

modified to meet a child’s future financial needs in a planned and suitable

manner.

Account opening anniversary and birthday wishes and surprises.

Free E-statements are issued at a frequency of choice.

N. UBL Business Partner PLUS:

It is a specialized current account, which aims at providing the essential tool

for individuals, traders, businessmen and commercial customers to transact

their bank related business activities nationwide through a single platform.

Indefinite number of UBL cheque deposit transactions through any

UBL branch.

Unlimited number of online funds transfers transaction country wide.

A. Wallet VISA Atm/Debit card:


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B. UBL Credit Card: Chip Credit Card:

C. UBL WIZ, Pakistan’s first prepaid Visa Debit Card:

A. Wallet VISA Atm/Debit card:

International Acceptance

More than 1 ml. ATMs world wide

More than 24 POS locations worldwide

First bank to accept all visa cards

24 & 7 access to individual’s account

B. UBL Credit Card: Chip Credit Card:


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.

It assures global acceptability in more than 22 million establishments

worldwide in 130 countries and in more than 12, 000 outlets within Pakistan.

CHIP based credit cards have globally proven to be the most secure way of

conducting credit card transactions.

Buy TODAY, pay later:

UBL Credit Card gives the financial flexibility to buy today and pay after a

month at no extra charge. Here is option of paying a least amount 5% of the

outstanding balance or any other amount of choice up to total account balance.

A service charge of only 3.25% per month will apply to whatever remaining

unpaid balance that is carried forward.

C. UBL WIZ, Pakistan’s first prepaid Visa Debit Card:


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UBL Wiz is Pakistan’s first ever Prepaid VISA Debit Card that provides the

convenience, security and benefits of an ATM and Debit Card, locally and

internationally.

UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly

available at selected UBL branches with the facility of re-load, allow you to

spend online and at shopping outlets and withdraw cash at ATMs. It is also

accepted at all VISA locations internationally.

UBL WIZ, Atm Card:

UBL has its own network of 409 ATMs in 86 cities, which continues to

expand by the day.

A. UBL Business Line, Business Financing Loans


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B. UBL Address; Home Loan Facility:

C. UBL CASHLINE; Running Finance Facility:

D. UBL DRIVE; Auto loan:

E. UBL AGRICULTURAL loan:

F. UBL small business loans: SME

A. UBL Business Line, Business Financing Loans:

UBL Business line credit line is here to solve all cash flow problems. You can

utilize up to Rs.10 million with the help of which you can now focus on your

business expansion and growth.

With UBL Business line, now you will surely say:

“Ab Hui … Kamiyaabi Meri Manzill”

“It is a ‘Credit Line/ OD Facility’ against Residential Property. It is an

evergreen credit line that the customer can use for his/her business

expansion”

B. UBL Address; Home Loan Facility:


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At UBL we aim to make your decision easier, by offering you the right

ingredients that can help you realize your dream with absolute convenience.

UBL Address empowers you to become the proud owner of a home by

offering a variety of product and pricing options that are flexible yet

affordable

C. UBL CASHLINE; Running Finance Facility:


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UBL Cash line is a flexible loan that provides cash up to Rs.2, 000,000

without any security requirements. It empowers you to take control of your

finances. UBL Cash line is aimed to make life easier…ZINADGEE ASAAN.

No fixed monthly instalments

No Prepayments Penalty

Mark-up Only On Utilized Amount

Bill Payments

Funds Transfer

Statements of Accounts

D. UBL DRIVE; Auto loan:

UBL Drive is a unique auto financing product which offers you features,

options and flexibility unmatched by any other bank, because at UBL, You

come first. Both Fixed and Floating rates are offered to our customers.

Pricing Plan:

TENURE 1 TO 2 YEARS 3 TO 4 YEARS 5 YEARS

RATE 19 % - 20% 19.5 % - 20.50 % 20 % - 21 %

E. UBL AGRICULTURAL loan:


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There are numbers of agricultural loans provided by UBL, given in following

lines:

FARM LOANS:

Production loans

Development loans

NON-FARM LOANS:

Livestock Loans

Poultry Financing

Fisheries Financing

F. UBL small business loans: SME

UBL is providing loans on easy terms to those who wish to set up their own

small-scale business. This scheme is aimed at spreading prosperity in the

country by reducing unemployment.


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A. ATM facility

B. UBL Signature priority banking

C. Pay Order

D. UBL better life-banc assurance

E. Letter of Credit

F. Demand Drafts

G. Lockers facility

H. Hajj and Umrah Service

I. UBL Net banking

J. Hamrah

K. UBL E-statement

L. Charity & Donations

A. ATM facility:


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Through the ATM’s Customers have access to the various services such as

withdrawal, balance enquiry and mini statement?

Complete security is ensured because access to the account is only possible by

entering a four digit personal identification number (PIN) known only to the

account holder. Cash withdrawal limit is up to Rs.20, 000 per day. Annual

charges of ATM is Rs.400/- per card.

B. UBL signature priority banking:

UBL's Priority Banking service is uniquely designed to meet the highest

expectations of our high potential, high net-worth clients; wherever they may

be.

Launched as an independent brand, Signature offers focused and personalized

Wealth Management Services for selected, high net-worth individuals in a

completely secure and congenial atmosphere.

C. Pay Order:


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UBL provides transfer of money using different facilities.

Pay order is banker cheque issued favouring a named beneficiary. The

issuance bank is discharged by payment in due course.

PO can be cancelled at original purchaser’s request in writing and

surrender the instrument, which then marked cancelled along with

other documents and prior entries.

Its pay orders are a secure and easy way to move the money from one

place to another.

The charges for this service are extremely competitive.

D. UBL better life-bancassurance:

Banc assurance is the selling of insurance and banking products through the

same channel, most commonly through bank branches. UBL Better Life plans

are advanced insurance products specifically designed to benefit the

customers, providing the better and secured future to your family and loved

ones.

UBL better life banc assurance plan includes following:

UBL Better life children education plan

UBL better life marriage plan

UBL Better life Savings Plan

UBL Better life Retirement Plan

E. Letter Of Credit:


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UBL is offering its business customers the widest range of option in the area

of money transfer. UBL’s letter of credit service is with competitive rates,

security, and ease of transaction, UBL Letter of credit is the best way to do the

business transactions.

F. Demand Drafts:

D.D is a negotiable instrument issued by branch of the bank drawn on

other branch of the same bank.

Commission is charged on D.D as bank income. The applicant is asked

to deposit the cash specified on the application form to the teller.

After depositing cash the remittances In charge prepare a D.D. That is

singed by two officers must having power of attorney.

G. Lockers Facility:

UBL also provides lockers facility to its valuable customers for keeping their

valuables in sage custody at every reasonable rate.

H. Hajj and Umrah Service:


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UBL is also performing hajj and Umrah. Every year a special counter is

opened to facilitate hajjis. In this counter form is filled and other information

relating to hajj is provided.

Only Pakistani nationals are eligible to apply for hajj. But ladies in an

advanced stage of pregnancy, medically unfit & handicapped people without a

helper or assistant.

I. UBL Net banking:

UBL Net Banking is an internet banking portal offering a simple, convenient

and secure method of accessing bank accounts on the internet. It’s never being

so easy to access and manage your finances in a secure real-time, online

environment

J. Hamrah:


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UBL has always been at the front in identifying and meeting the financial

needs of its valued customers. UBL was the initiate in introducing Rupee

Travellers Cheque facility in Pakistan, as early as 1971. In continuation of the

same tradition, UBL in the shape of "Hamrah" Rupee Travellers Cheque

enhances this facility for the convenience of its valued customers by offering

denominations up to Rs. 10,000

K. UBL E-Statement:

UBL is pleased to announce the launch of the UBL e-statement facility which

makes it easier for you to get your statement of accounts and automated

transactional debit/ credit alerts right into your inbox. Available for all Rupee

and Foreign Currency Account holders, you now do not have to wait for six

months to receive a paper based statement of your account any more.

L. Charity & Donations:

UBL is now taking a step further and asking its valued customers to join hands

with it & help strengthen its role as a commercial citizen.

The corporate social responsibility that UBL has can only be sincerely served

when its valued customers come together with the bank in its contribution

towards the betterment of society.


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A. UBL tezraftaar

B. UBL tezraftaar cash

A. UBL Tezraftaar:

UBL remittance service, Tezraftaar offers all overseas Pakistanis the fastest and the

most convenient delivery of their money to their beneficiaries in Pakistan.

Best of all, Tezraftaar is completely cost free and is available at all UBL

Overseas branch network in the Middle East, UK and US. This facility is also

available at UBL’s correspondents (Banks/ Money Transfer Cos) in Australia,

Canada, Denmark, UK, USA, UAE, Saudi Arabia, Kuwait, Bahrain, Oman,

Qatar, Malaysia and Europe as per list available at Remitter Locator.

B. UBL Tezraftaar cash:


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Money can now be INSTANTLY received through any branch of UBL in

Pakistan. The remitter can send the money either from any overseas UBL

branch or through authorized Correspondent Banks, Money Transfer

Companies or Exchange Companies. The recipient, in turn, can obtain cash up

to Rs.500, 000/- over the counter.

The service is fast, dependable and comfortable and the beneficiary does not

need to have an account at UBL.


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Some of major Customers of united bank limited are given below:

Agriculturists

WAPDA

WASA

Pakistan telecommunication Private Limited

Educational Institutes

Pharmaceutical Companies

The list of the main competitors is as below.

HBL

MCB

National Bank of Pakistan

Bank Al-Fallah

National saving Centre

Standard Charted Bank

ADBP

Dubai Islamic Bank

First Woman Bank.

NIB Bank

Allied Bank

Askari Bank

Khushhali Bank


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ORGANIZATIONAL HIREARCHY CHART:

Number of Employees:

The total numbers of employees in Ubl are as given:


CHAIRMAN AND BOARD OF DIRECTORE

CHAIRMAN AND BOARD OF DIRECTORE

PRESIDENT& CEO PRESIDENT& CEO

BOARD OF DIRECTORS

BOARD OF DIRECTORS

LEGAL/COMPANY SCERETARY

LEGAL/COMPANY SCERETARY

AUDIT & INSPECTION

AUDIT & INSPECTION

GLOBAL SHARED SERVUCE

GLOBAL SHARED SERVUCE

HUMAN RESOURCES

HUMAN RESOURCES

INVESTMENT BANKING

INVESTMENT BANKING

CORPORATE BANKING GROUP

CORPORATE BANKING GROUP

COMPLIANCE & CONTROL

COMPLIANCE & CONTROL

INTERNATIONAL

INTERNATIONAL

RETAIL BANKRETAIL BANK GLOBAL

OPERATIONS SERVICE

GLOBAL

OPERATIONS SERVICE

TREASURY &CAPITAL MARKETS

TREASURY &CAPITAL MARKETS

CREDIT POLICY & RISK

CREDIT POLICY & RISK

E-COMMERCE

E-COMMERCE

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DESIGNATION NO. Of Employees

CHAIRMNAN 1

PRESIDENT 1

DIRECTORS 6

GROUP HEADS 13

REGIONAL CHIEFS 14

AREA MANAGER 30

MANAGER AND OFFICERS 8050

Employment classification:

Regular Full Time Employees

Outsourced (Third party Contract)

Temporary Employees

Regular Full Time Employees:

An employee who has satisfactorily completed the experimental period and is

scheduled to work an average of 44.5 hours per week on a regular and

continuous basis.

Outsourced (Third Party):

An outsourced employee is hired through third party contract and is essential

to work on an average of 44.5 hours per week on regular basis.

Temporary Employees:

The bank may acquire the services of an expert on contract basis. Temporary

employees are not eligible for contribution in benefits program made for the

regular full-time employees.


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Management Cadre:

Non-Management Cadre:


EVPEVP SVP

SVP

VPVPSEVP

SEVP

AVP

AVP

OFFICER

GRADE

OFFICER

GRADE

OG 2

OG 2

OG 3

OG 3

OG 1

OG 1

EXECUTIVES

EXECUTIVES

CLERICALCLERICAL

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SENIOR TELLER

SENIOR TELLER

TELLER

TELLER

ASSISTANT

ASSISTANT

NON-

CLERICAL

NON-

CLERICAL

LIFT MAN

LIFT MAN RIDER,

MESSENGER, COOK, GUARD ETC

RIDER, MESSENGER, COOK, GUARD ETC

MAINTENE

NCE

STAFF

MAINTENE

NCE

STAFF

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HEAD OFFICES:

State Life Insurance Corp. Building #1,

I.I. Chandigarh Road, Karachi, Pakistan

P.O. Box No.: 4306

Phone: (92-21) 111-825-111

Gram: "UNITED"

Fax: (92-21) 241349

REGISTERED OFFICE:

13 Floors, UBL Building,

Jinnah Avenue, Blue Area Islamabad, Pakistan

CORPORATE BRANCH KARACHI

2nd floor, State Life Building No 2

Wallace Road, Off 11 Chandigarh Road, Karachi.

Ph: 021- 32412853 - 32462494

Fax No. 021 – 32463831

OPERATIONS OFFICE:

5th Floor, Office Tower,

Techno City Building,


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Hasrat Mohani Road,

Off I.I Chandigarh Road,

Karachi, Pakistan

Tel: (92-21) 111-825-262

Fax: (92-21) 32214930

CITY BRANCH KARACHI:

Room Number 608 & 609,

Uni Tower, 6th Floor,

11 Chandigarh Road,

Karachi.

LAHORE (REGIONAL OFFICE)

Office No. C – 306, 3rd Floor,

City Tower, 6 K, Main Boulevard,

Gulberg – II, Lahore.

Ph: 042-5770407, 5770029-30

Fax No. 5770406

OFFSHORE BANKING UNIT:

Export Processing Zone, EPZ Branch, Karachi, Pakistan

ASSOSIATED COMPANY:

Oman United Exchange Company, Muscat

UBL Insurers Limited

REPRESENTATIVE OFFICES:

Iran

Kazakhstan

China

A department is a limited group of resources established by management to

perform some organizational task. The process of establishing departments


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within the management system is called departmentalization. A

department designates a district area, division, or branch of an organization

over which a manager has authority for the purpose of planning, co-

coordinating and control. This helps the manager to monitor the activities of

the department more efficiently and effectively, which subsequently leads to

high performance level from the employees.

RHB and RHO:


DEPOSIT DEPARTM

ENT

HUMAN RESOURCE DEPARTME

NT

RHB &

RHO

CREDIT DEPARTM

ENT

REMITTANCES

DEPARTMENT

FINANCE DEPARTME

NT

CLEARING DEPARTME

NT

FORIEGN CURRENCY ACCOUNT

FORIEGN EXCHANGE DEPARTME

NT

BILLS DEPARTME

NT

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Regional head of branch and regional head officer control manage the

departments of UBL. They are in charge for deposits and sales departments.

During my internship period I worked in general banking department. First I

learned about basics of banking like deposits slips, cheques, remittances, and

other basics slips. The purpose is to stay here that I get to know how to

interact with customers. Then I move to all related departments which are as

follows.

UBL is performing its activities through the following functions:

DEPOSIT DEPARTMENT:

As per the definition of “Banking” under see 5(b) of BCO 1992

One of the main functions of a bank is to accept deposit. Deposits are the

backbone of any bank; other functions of the bank primarily depend upon the

type and size of department. Deposit department collect deposits from its

customers. United bank limited is offering following types of deposits:

Current accounts

Fixed Deposits

Profit & loss saving account

Saving bank deposits

Call deposits

BBA Accounts

SNT deposits

Regular term deposit receipts

COD

FORIEGN CURRENCY ACCOUNT:

UBL’s Foreign Currency Term Deposit Receipt is a smart choice, just make

an investment and deposit will grow very soon. Foreign currency account is


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opened by depositing foreign currency. In UBL you can open foreign currency

account in:

EURO

US DOLLAR

UAE DHRIM

POUND STERLING

SAUDI RIYALS

FORIEGN EXCHANGE DEPARTMENT:

The foreign exchange term refers to the principles that determine the rate of

exchange. It covers following three senses:

The mechanism or system by which international obligations or

indebtedness are fulfilled.

The currency of one country is exchanged for that of another.

Foreign Exchange transactions

Merchandise transactions

Service transactions

Unrequited transactions

Capital account transactions

Long term capital transfers

Short term Capital transfers

BILLS DEPARTMENT:

UBL bills department performs following functions:

Inward bills for collection (IBC) VIRTUAL UNIVERSITY OF PAKISTAN

20

Outward bills for collection (OBC)

Clean Bills:

These are negotiable instruments, drawn on outstation branches, bills

sent for collection on behalf of the customers i.e. cheques, drafts or treasury

bills etc.

FINANCE DEPARTMENT:

Finance department performs the following Functions:

Receipts

Payments

Cheques and their payment

FINANCIAL Roles:

While performing the accounting functions the finance manager has to do the

following jobs.

Utilization of Funds

Advancing loans

Matching Maturity responsibility

Fund Provision

Budgeting

Profitability

CLEARING DEPARTMENT:


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Ubl acts in following two ways while clearing:

Paying Bank

Collecting

A clearing house is the place where representatives, of all the banks get

together for the purpose of off setting the inter bank indebtedness arising from

the transfer of deposits by a customer of a particular bank to another bank.

It prevents the cost and waste involved in collection each and every cheque

and claim.

REMITTANCE DEAPRTMENT:

Current business trends demand fast movement from one geo-graphic end to

another. Latest technology and telecom data transmission has made it possible

to make such transactions within minutes. In UBL remittance department is

performing following types of Functions:

Demand Draft

Mail Transfer

Telegraphic transfer

Uni remote

Pay Order

Rupee Traveller Cheque

Tezraftaar

CREDIT DEPARTMENT:

The credit policy of a bank plays a very important role as it provides the

overall framework, responsibilities, and authorities and facilitates decision-


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making. Credit department performance is subject to a defined policy on credit

control exercised by the SBP. SBP affect credit decisions through the weapons

of bank rate, open market operations, variable reserve requirements, selective

credit restrictions and prudential regulations.

Credit department provides:

Running Finance

Demand Finance

HUMAN RESOURCE DEAPRTMENT:

HR department and strategy is made at spirited employee compensation,

training need assessment and succession planning. UBL is striving to become

an employer of choice through improved HR policies and competitive

remuneration.

It re-evaluate and formulates human resource policies and best practice for

hold, retention, succession, motivation, training and development policies to

achieve corporate objectives

HR department in UBL works for establishing good relations inside and

outside the banking area.


PRESIDENT PRESIDENT

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EVP / GROUP HEAD INVESTMENT

BANKING

VP/

HEAD PROJEC

T

VP/

HEAD PROJEC

T

SVP / HEAD

SYNDICATINS & DCM

SVP / HEAD

SYNDICATINS & DCM

SVP/ HEAD

EQUITY & ADVISORY

SVP/ HEAD

EQUITY & ADVISORY

AVP/TRANSACTOR AVP/TRANSACTOR MANAGER/TRANSCATOR

MANAGER/TRANSCATOR

MANAGER/TRANSCATOR

MANAGER/TRANSCATOR

TRANSACTORTRANSACTOR

AVP/TRANSACTOR

AVP/TRANSACTOR

AVP/TRANSCATOR

AVP/TRANSCATOR

TRANSCATOR

TRANSCATOR

TRANSACTOR

TRANSACTOR

MANAGER

MANAGER

ASST. MANAGER

ASST. MANAGER

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Brief Introduction of Branch:

“INTRODUCTION OF UBL TAHLIANWALA BRANCH

JHELUM”

I have done 8 weeks internship in United Bank Limited Tahlianwala Branch

Jhelum. Branch is located in rural area near Bilal Town Jhelum. In Jhelum

there also some other branches of UBL like CIVIL LINES BRANCH UBL,

Mohammadi chook Branch UBL, Jada Branch UBL etc..

In UBL Tahlianwala branch, employees work in different departments. Here

are different departments like Deposit department, Finance department,

Clearing Department, Foreign Currency account department and Operational

Department etc.

Security system of UBL Tahlianwala branch is very good and strict . This

branch is small even then 3 security guards are performing their duty in

branch. Staffs consist of Branch manager (Mr. Raja Sabir), Operational

manager (Mr.Asjid Shah Kiyani) and Teller (Sadaqat), as well as Office

boy, sweeper and Security guards.

Manager of the branch keep an eye at work routine of branch employees

during working hours and end of the day.

I feel that the environment of this branch is very cooperative and friendly. All

employees’ works with cooperation with each other and works in comfortable

environment.

Summing up, I enjoyed my whole internship period. Bank Staff cooperate

with me very well and provide guideness about every matter.

STARTING AND ENDING DATES OF MY INTERNSHIP:

I have started my internship from April 17, 2010 to June 17, 2010.


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NAMES OF DEAPRTMENTS IN UBL TAHLIANWALA BRANCH:

NAME OF

DEPARTMENT

TRAINING DATES DURATION

ACCOUNT OPENING 17-04-2010 to

01-05-2010

TWO WEEKS

DEPOSITS 02-05-2010 to

16-05-2010

TWO WEEKS

REMITTANCES 17-05-2010 to

31-05-2010

TWO WEEKS

OPERATION

DEPARTMENT

01-06-2010 to

17-06-2010

TWO WEEKS

DETAIL DESCRIPTION OF ACTIVITIES OF DEPARTMENTS AND

DESCRITION OF TASKS ASSIGN TO ME VIRTUAL UNIVERSITY OF PAKISTAN

20

I was much happy when I heard the news that I got opportunity to do

internship in world class bank and chance to interact with UBL employees.

My internship duration is 8 weeks, and those 8 weeks were very memorable

and pleasant to me. I come to know a lot of learning and knowledge by this

training. United Bank Limited is full of professionals, talented and well

educated bankers It is important to convey the right knowledge to customers in

order to get success and to become out class banking this sequence it is very

essentional to know YOUR customer and YOU attitude.

During my experience, I learn a lot about bank environment and activities

done there. I come to know about banking routine and customer employee

relationship. Working in Customer services department was very pleasant to

me. My initial days at customer service department were the liveliest

experience of my internship.

There are number of departments in UBL Tahlianwala branch Jhelum. But i

worked in Account opening Department, Remittances, Deposit and operational

department. My work experience along with activates in bank and tasks

assigned to me are given here in detail:

ACCOUNT OPENING DEPARTMENT: (2 WEEKS TRAINING)

UBL offers a variety of options for anyone; to everyone. You are an investor,

regular businessman, middle man, salaried person or a house wife; UBL serve

you in every way it can through its commendable and reliable services,

because at UBL, YOU come first. Working at Customer Service Department, I


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did counter with different types of customer and opened their accounts under

the supervision of the officer. When you have the sole responsibility to open

the accounts, it's always very important to understand the needs of your

customer.

MAJOR WORK DONE IN ACCOUNT OPENING DEPARTMENT:

Issuance of cheque book

Closing of an account

Issuance of ATM Stop payment

PROCEDURE OF ACCOUNT OPENING AT UBL:

An account can be opened as:

An individual account

Joint account

Proprietorship account

Limited company account

Documents in case of limited company accounts:

Photocopy of national identity card of each director

Application form

Copy of company’s memorandum and articles of association

List of directors

Copy of board resolution

Certificate of incorporation

Certificate to commence business

Documents in case of club, society, trust:

Application form

Copy of rules

Certificate of resolution

Signature cards


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ACCOUNT OPENING FORM: (AOF)

Account Opening Form is the most important documentation when a customer

walks in for commercial banking and wants to develop a relationship with us.

In AOF, all the needed information should be completely examine before the

customer walks back.

MY TASKS & ACTIVITIES:

I worked in account opening department during my internship program. For

opening account for customer, it is important to KNOW YOUR CUSTOMER

(KYC) FIRST. Whether our customer is salaried person, student, House wife

or Businessman etc.

Account opening form consists of following particulars which I also go

through during my internship. I assigned the work by bank team to open

account of customers. I kept in mind all the method and procedure and go

through the whole work.

First of all understand about customer, whether customer is single or joint.

Illiterate customers should better option for joint account for their own

security. Title of account is entered by which it will be called off.

Then personal information comes, here Applicant’s name, Father’s or

husband’s name, gender, marital status, Date of birth, nationality, country of

residence and identification source and its number should be enter. Make sure

the source of identification is not expired.

MY task was to get information about customer, his standard of living and

ways of income.

At the end of the process, a letter of thanks is also delivered to valuable

customers in order to provide first class service.

I tried my best to complete my activities and tasks relating account opening. I

opened number of accounts and that was memorable experience for me.

DEPOSIT DEPARTMENT: (2 WEEKS)

& MY TASKS/ACTIVITIES:

Banks primary function is to take deposits from customers, increase credit and

then lend the finance to other customers at higher rate of interests. In this way


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banks create credit and facilitate the customers. Banks create credit in different

ways. There are number of deposit accounts by those banks can create credit.

In UBL Tahlianwala branch following types of accounts are opened, I also

take deposits from customers in different ways, those are given in detail:

UBL Tahlianwala Branch accepts deposits under the following types of

accounts. :

Current Deposits

PLS Saving account

Terms Deposits

CURRENT DEPOSITS:

In UBL Tahlianwala branch Current accounts are opened. These are non-

profitable demand accounts. The account can be opened with least amount of

rupees 1000/-. These accounts are usually maintained for business purpose.

For our regular customers, we offer the ultimate option, UBL Business Partner

(Current Account). With unlimited deposits and withdrawals, we offer you

convenience of UBL net banking, UBL Wallet, UBL Orion and other exciting

consumer products. It is assigned to me to check and verify all the documents

of cutomers.My task in deposit department were to get all basic information

from customers. And then make record of all that. I took following

information in order to make deposits from customers.

Customer’s Residence Information

Customer Income

Customer’s Business information

Customer’s Demographics (Family system)

PLS SAVING ACCOUNT:

At UBL, we offer you the most beneficial and secured financial investment

and saving options. You can choose from the following list of accounts

anything that serves your needs best. These accounts were intended with the

aim of encouraging saving among people.


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I assigned the work to verify the record provided by customers. I observed all

the works and activities and then explore them with my skills. I got all these

data and then maintain in computer systems accordingly

How long the customer is doing business?

How long you know Him?

How is the Business going?

Is he sole proprietor or doing biz on partnership?

TERM DEPOSITS:

UBL also take fixed deposits and opens term deposit accounts. Term deposits

are also called fixed deposits. These can be withdrawn after a specified period

of time. Interest is paid to the depositor on all fixed or term deposits. The rate

of return varies with the duration for which the amount is kept with bank

There are two types of fixed deposits.

Certificate of Deposit:

3 month to 10 years duration.

Nature of certificate of Deposit is fixed and Profit is calculated on daily basis.

Projected rate is declared by HO on monthly basis.

NTDR’s – Notice Term Deposit Receipt

(Local currency):

These are term deposit with particular features that these can be withdrawn

any time but after giving a prearranged and pre agreed untimely notice.

I been also assigned a very interesting task Called “Telephonic Verification “

In this task I called the applicants on their provided number and verify the

following details.

Mother Name

Number of Years in Business

Ownership of Business

Monthly / Yearly Income


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REMMITANCE DEPARTMENT: (2 WEEKS)

MY ACTIVITIES & TASKS

In UBL Tahlianwala branch Number of Remittance facilities are provided in

order to improve bank’s services. In Remittances section of this branch there

are following remittances are done,

Demand Draft

Pay Order

Mail Transfer

Telegraphic Transfer

DEMAND DRAFT:

I learn about Demand draft. Usually Demand Draft is a negotiable instrument

that is issued by the bank branch, drawn on another branch of the same bank.

Simply it is called, D.D.

During my learning experience, I learn that there is whole process for drawing

D.D. Purchaser has to fill the forms and assigned by applicant. There are three

elements that should be maintained in form which is Payee name, place of

payment and amount of Demand Draft. 100 rupees commission and 16%

excise duty is charged for drawing demand draft by bank branch. It is always

prepare in three copies.

UNI REMOTE:

Ubl also provide the remittance facility of Uni remote. As per my learning’s,

this unique system is specially designed to done different activities and

transactions between any two UBL branches. This procedure is done with the


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assurance that the valuable information must be secured here. Now a days

there are more than 73 online hubs running Uni remote in all over the country.

Following are facilities presented by Ubl Uni remote facility:

Account Statement

Transferring Of valuable funds

Encashment of cheques

Stop payment

Uni remote charges are Rs 2000 for cash withdrawal and1000 Rs for deposit

of cash.

TELEGRAPHIC TRANSFER:

This is the trouble-free kind of Ubl remittances. All the procedure is about to

fill the forms and then submit it to the required bank. That bank receives the

form and then makes the payment to the concerned people. Telegraphic

transfer is very advantageous in many senses.

First of all messages are delivered to the receiving bank on the despatch day,

Safety of information is assured and way is much reliable.

Simplicity exists in all operations with great efficiency and security factors

I experienced it the most easily and trouble free remittance form.

Task assigned to me were about to fill the forms and get signed by the

customer, verify it and then forward to concerned department.

OPERATIONS DEPARTMENT: (2 WEEKS)

Along with MY ACTIVITTIES

In UBL Tahlianwala branch I worked in operations department. That was very

good and beneficial experiences for me. At that time I learn a lot in this

department. Operational department of the branch is the main and almost head


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of the department. All functional activities are done here .some of operational

activities work in branch UBL and assigned to me as well are given in

following words:

Customer Services

COC (Cash over counter payment) and Western Union payment facility

Issuing, Delivering and activating Cheque books

CUSTOMER SERVICES:

At UBL Tahlianwala branch customer services are very excellent, we are

providing first class customer services and facilitate with all conveniences. I

also worked in customers’ services department. That was most enjoyable time

and learning time for me. I was representing UBL at that time. I provide

information relating UBL branch and its services.

COC (CASH OVER COUNTER) & WESTREN UNION:

In operational department, there are COC and western union services. I also

make payment to its customers by COC and western Union.

Some features of COC are given below:

Amount receive by name of receiver

Match and verify the unique transaction number

Match and verify all detail

Accept transaction in system

Print the transaction

Signed by receiver

Keep the photo copy of CNIC as evidence in bank

record

ISSUING, DELIVERING AND ACTIVATING CHEQUE BOOKS:

Task assigned to me is to order cheque books and activate those from

computers. Then after receiving issuing to customers


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For issuing cheque books and ordering, I follow following steps:

Branch code is Along with A/c number of customer is

required for process.

Verify existing customer

A code is received; I saved the code on cheque book

issuing order slip.

From system, activate the cheque book.

I learned a lot from all these departments and gain knowledge and information

about banking system.

DEPARTMENT HIERARCHY


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NUMBER OF EMOLPYEES IN HR DEPARTMENT:

Bank hires 1881 staff members in past, out of which 837 were permanent and

1044 were on contractual basis.

HR department is indispensable for any bank or organization. No one can

deny the importance of man power in any place. It is very important in all


HR HEAD HR HEAD

HR CONSUMER HEAD

HR CONSUMER HEAD

HR COMMERCIAL HEAD

HR COMMERCIAL HEAD

SENIOR HR EXECUTIVE Recruitment & Selection

SENIOR HR EXECUTIVE Recruitment & Selection

SENIOR HR EXECUTIVE

Compensation & Benefits

SENIOR HR EXECUTIVE

Compensation & Benefits

HR manager

Training & development

HR manager

Training & development

Hr manager

performance

Appraisal

Hr manager

performance

Appraisal

HR officer

HR officer

HR officer

HR officer

HR Manager

Documentation

HR Manager

Documentation

HR Manager (Interview & Selection)

HR Manager (Interview & Selection)

HR Officer

HR Officer

HR Officer

HR Officer

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organizations but this department is very sensitive department in banks

specially.

It is included in human resource functions of Ubl to provide outclass

leadership to its employees.

HR functions include Professional development functions for all

employees.

Nationwide employees training are ensured.

HR Functions consists of the process of hiring, retaining and

evaluating the employees of Ubl.

Provide individual employees with direction on the company at the

time of joining.

UBL employees data record is also maintained and take to account..

HUMAN RESOURCE PLANNING AND FORECASTING:

HRP Process:

In UBL human resources department is working with effectiveness and with

great efficiency. HR planning is a process, which look forward to and maps

out the consequences of united bank banking strategy on an overall human

resource management. This is reflected in planning of skill and competence

needs as well as total headcounts.UBL still needs to be able to forecast and

plan for its future people requirements.

There are seven major steps by which UBL mainly measure its HR

department. Very first step is to define banking strategy, then outline the

company’s value chain activities. Third step is to highlight the goals and

targets of the bank that it goes to achieve. Then work evaluates to achieve

those goals and targets. After this UBL devise its HR devise its policies and at

the end HR evaluates the measurement system.

FORECASTING HR REQUIRMENTS:

“Forecasting is the process of predicting changing conditions and future

events that may significantly affect the business of an organization”


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Forecasting is important to both planning and decision making. Forecasting is

used in a variety of areas such as: production planning, budgeting

The forecasting activities in HR include:

Forecasting activities include forecasting demand and forecasting supplies

both.

In forecasting demand activities there are certain considerations and

techniques of forecasting. Where as in forecasting supplies, techniques and

external considerations are taken.

These include management philosophy, management estimates, labour

mobility, staffing labours, full time, part time recruitments, Layoffs and

terminations etc.

Ubl policy designs and strategic plans are also forecasting activities.

METHODS TO FORECAST HR NEEDS:

Judgemental Forecasting

Technological Forecasting

Delphi methods

Linear programming

Quantitative forecasting

Qualitative forecasting

EMPLOYEES RECUITMENT & SELECTION:

When UBL determined future employees then bank uses the technique called

Ratio analysis technique. Ratio analysis technique is the process for

determining future staff needs by using ratios between two volumes i.e. sales

volume and profit volume etc.

There are two types of resources for selecting candidates in UBL those are

given bellow:

INTERNAL SOURCES

EXTERNAL SOURCES


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INTERNAL SOURCES:

Internal sources are basically about to promote the inside employees to their

higher designation. In UBL HR forecasting method, supply of inside

candidates use qualification inventories , so in case of replacing the supervisor

or employees of a department a below educated person then the current

employees will be selected as new and fresh employee.

EXTERNAL SOURCES:

External sources of selecting employees are to give opportunity to the

outsiders, who are educated and have experience of related field. In UBL

external sources used by UBL is succession planning in which UBL create the

list of deserving candidates and then select the best candidates from the list

who can perform job efficiently and effectively

EMPLOYEE SELECTION PROCESS:

At UBL during human resource management all the following steps involve in

the selection of candidates:

Application Forms

Written tests

Performance exams,

Selection Interview

Medical Check up

TRAINING & DEVELOPMENT:

Training needs Assessments:

Training refers to a planned effort by a company to facilitate the learning of

job-related knowledge, skills, or behaviour by employees. Such training

provides a standard of management learning throughout Standard Chartered. Ii


20

also enables the employees to take all of the programs or study for individual

modules according to their particular development needs.

Following sources helps in training needs assessment:

Customer Complains

Observations

Self assessments

Interview with the managers

Customer’s survey

Employee Development:

Training of employees in employee development refers to the methods used to

give fresh employees. Development of employees includes management,

organizational and career development which helps to enhance and explore

employee’s skill and techniques.

Training steps involves the following steps:

Computerised training sources

Workshops on leaderships

Workshops on managing high performance

Condensed training courses

Training loans on managing loans, products and services

On the job trainings and class room lectures

PERFORMANCE MANAGEMENT:

Setting Performance standard and Expectations:

The main goal of HRM in Ubl is to provide best customer services by bank’s

performance. One of the most effective ways to built and expand the bank’s

performance is to increase its productivity. VIRTUAL UNIVERSITY OF PAKISTAN

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Productivity:

It can be better defined as the efficiency with the bank uses the labour, capital,

material and energy products to produce its output.

Performance Standard and expectations in Ubl sets by adopting following

eight options:

Performance standard are based on job but not on the

employee.

Standard of performance are understandable by all

workers.

Performance standard are specific and measurable.

Standard of performance are easily achievable

Both the employee and supervisor are agreed on

standard of performance.

It should be time oriented.

There must be space of revision and change in it.

Standard of performance should be in written forms

How Performance Report are Written:

Performance reports are required during the projects of banking systems.

Performance report includes major activities that occur during given period.

Indicate project goals and elements that how should be achieved these.

Indicate purpose of the performance report, including good and bad points.

These reports are made by highly educated employees and then submitted to

HR manager of Ubl. Performance reports are printed in special forms and

formats that is filling up with certain special tools

EMPLOYEE COMPENSATIONS & BENEFITS:

Types of compensations and benefits:

United bank limited provides benefits and compensation to its customers and

employees in different forms. Benefits are the forms of value, other than the


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payment mode, that are provided to the employee in return for their devoted

contribution to UBL.

Benefits are in different forms;

o Salary & Allowances

o Medical insurances

o Life insurance

o Utility allowances

o Housing rents

o Provident fund

o Mobile phone reimbursement

o Dental insurance

Types of Compensations To employees:

There are following compensations provided to UBL employees under Human

resource management.

Bonus paid to employees

Commission paid on filling up Targets

Merit based programmes

Advance salary

ORGANZIATIONAL CAREER MANAGEMENT:

Employee Job Changes:

UBL Human Resource management is concerned with the activities of

employees who want to change their jobs while working in the organization.


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There they circulate employees from one job to another. For this purpose there

are numerous job changing designations, those are discussed in detail:

PROMOTION

TRANSFER

DEMOTION

PROMOTION:

Movement of employee in vertical direction involves following

things:

Greater responsibility

Increase in employee’s salary

Positions and ranks of employees

Head authority

In UBL promotions are on the basis of Seniority,

In masters after 3 years

Graduate employees’ after 5 years

F.A employees promote after 8 years

Metric employees promote after 10 years

TRANSFER:

In UBL transfer of employees is done on certain basis. Transfer of employees

is done from one branch to another branch or from one office to another office

depending on certain rules. Transfer is done by top management of UBL

without taking into account any type of losses.

DEMOTION:


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If any employee shows poor performance by not fulfilling his duties up to the

given task or standard, than demotion is done. Demotion is done on basis of

certain figures:

Employee’s performance is not satisfactory.

Demotion is requested by the employee himself and then approved by the high

authority.

Position occupied by the employee is come to end.

SEPRATIONS:

Separation is motivated by disciplinary economic, business or personal

reasons. Role of department is to find out the most easy and elegant way of

conducting separation. This method should be in the way that minimizes the

harm to banks and individuals.

TERMINATION:

Employees can be terminated in the different ways in Ubl. Policies of

employees are governed by the terms of his contract. There are some reasons

for terminating an employee.

Employee inability to work

Dismissal of employees

Resignation by employees himself

RESIGNATION:

Resignation of employees in UBL HR sector is totally voluntary. He can

resign by simply providing a short notice of resignation to bank. It includes six

elements in the process:

Employee hands in Resignation

Employment agreement form checking

Respond to resignation request

Final pay calculation

Conduct exit interview

Collect Company property

RETIREMENT:


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Retirement in Ubl is done in different ways, depending upon the situation. In

usual conditions employee will be retired at the age of 60 in UBL. An

employee may be retired at his own option after completing 25 years of his

continuous service in Ubl. In case any employee became unfit for job then he

can be retired by the competent authority.

LABOR MANAGMENT RELATIONS:

A 1947 federal law designed to protect employers, employees, and the public.

It governs union activities and provides an arbitration mechanism for strikes

that cause national emergencies.

Labour management relations the rules and policies which organize

employment. In UBL, Labour management system is vital to establish a

realistic and positive philosophy and to analyze thoroughly its agreement with

measurement as precise as possible of its costs whether actual or potential.

Certain labour management relations Study of labour management


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I observed UBL Tahlianwala branch Jhelum and had good work experience

there. I tried to get all terms, policies and strategies of UBL. United bank is

First class bank in modern era providing good services. Following are certain

pros and corns of UBL, when i critically analyse the bank myself I come to

following points:

PROS & CORNS:

Needs of more employees, as the customer’s rush

increases on daily basis and staff is not enough.

Account opening forms are not in such a language and

format that a lay man can easily understand that.

Counter staff are not as much they should be.

Helpline staff is not much efficient.

There is not any proper sitting arrangement for

customers.

Customers face difficulty while come for submission

of utility bills etc.

Sometimes cheques misplaces due to negligence of

employees, so customers face inconvenience.

All the terms & conditions on Notice deposit and on

Certificate of deposit should be very clear to customers

Salaries of employees should be increased.

Verification of all data takes too much time so

customers feel inconvenience.

UBL should hire experienced and much talented

employees.

Work load is too much on current employees.

Uneven distribution of work and burden on bankers.

Job changing, Downsizing of branches and demotion

of employee are also certain facts now a day’s going on.


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SWOT Analysis is very essential for providing a good framework for analysis

of an organization. It is very common and understandable approach to make

rough assessments of internal and external factors of organization.

SWOT analysis of UBL consists of following Four Steps:

STRENGTHS

WEAKNESS

OPPORTUNITIES

THREAT

STRENGTHS OF UBL:

Strengths are the positive qualities of UBL which distinguishes UBL from

other banks. Strengths are its positive good points for those UBL is different

from other banks.

2nd largest privatized bank of Pakistan and 3rd largest bank of Pakistan

in terms of deposits.

Strong financial position and having good reserves

Highly professional and trained employee

Bank’s emphasis on consumer banking

Well spread branch work

Effective salaries of workers are paid.

Goals and achievements are prescribed

Experience of operations in all fields.

Stunning image and reputation of the bank in front of customers.

Customer enjoys the services at the housing localities.

Largest number of Corporate deals by any bank in Pakistan

WEAKNESSES OF UBL:

Weaknesses are internal drawbacks and faults in any organization or bank that

should be improved accordingly.


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Major weaknesses in the UBL are the lack of internal control and Lack of

communication among employees and employers. Some of the internal

weaknesses of UBL are given in following lines:

Difficulties in Recovery of Credit

Promotions generally on seniority basis is considered

as weakness according to my opinion, because deserving young employees

wait and wait for their chance and promotions are made mostly on seniority

basis, that is not fair and in fact a weakness of system.

Uneven distribution of work

Less efficient computer system & I.T systems.

Slow product Development Process.

Ubl is step behind in using latest technology as

compared to other banks.

Generally fewer right men for right job

Favouritism in calling potential candidates

Administrative expenses are very high

OPPORTUNITIES TO UBL:

Opportunities are External factors of bank. What is the chance to explore its

network, and when the opportunities are opening for extension, are the


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questions in this section. There are number of opportunities for UBL in current

era.

Call services should be improved to extend their

network.this can be the recommendation

Proper orientation of employees can be better and that

will help in bank management

UBL can improve and extend its foreign operations.

Need and potential of leasing in Pakistan

New technology and modern business can introduce to

the UBL that can enhance their works and skills.

THREATS TO UBL:

Threats are external factors of UBL, and some threats to Ubl are given bellow:

A large number of foreign banks are opening now days

Politics changing day by day

Very high operating cost

Impact of Terrorism on country’s image.

Unencourging audit system

Uncertain economic conditions.


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At the end, Summing up my internship report, i wanted to add that UBL is one

of the Top class banks in Pakistan. UBL has its branches and wide network in

fact every City of Pakistan. In all rural areas too, UBL has its network so that

banking can be in access of all general public. United bank is one of the banks

who have largest paid up capital. Its management, Customer services and

securities are awesome as compared to other banking sectors.

At the end of i would like to say that my internship in UBL has opened new

doors of information to me. My experience has strengthens my career plans

and this experience will surly help me in my professional career.

Summing up My internship report regarding my experience and knowledge in

UBL, it is concluded that:

Ubl has high solvency Position

It has Least Excess idol cash

United bank limited is in excellent liquidity position

Along with this, profit margins are excellent

Majority of investors shows confidence in its future

performance.


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“You cannot change your destination overnight, But You can change

Your direction overnight” (JIM ROHN, 1997)

Recommendations are considered very important for describing nay banking

or business whole sector. I analyse all the previous wording and then come to

the certain points where suggestions should be needed.

I suggest that UBL should introduce some new

development courses.

Management in some branches are not too good, in

case of bed debts or sick loans management should inform head departments

about it. Sometimes it could not be done. So management should be best in

this regard.

Political interference in the bank should be prevented

by top management.

I suggest that UBL should take proper care about

documentations and financial presentations.mnt should be changed on basis of

merits, so that new employees and managers can be hired.

New techniques and development should be in access

of a common customer. All customers should be valuable for UBL.

Bank should introduced incentive plans for employees

on regular basis so that if employees may work whole heartedly for the

welfare of their organization completely

More Information should be given to public on Web.

Appraisal system is needed to be better.


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While making this report I got some information from following sources and

references:

SOURCES:

www.ubl.pk

www.ublonline.com

www.google.com

www.wikipedia.com

UBL annual report 2010

UBL media centre

Different websites of other banking sectors

Organizational development

Human resource development

REFFERENCES:

Mr Raja Sabir (Branch Manager)

Mr. Asjid Shah Kiyani (Operational department)

Mr. Sadaqat (Cashier)

Miss. Sobia anjum (Manager Mohammadi chok Ubl branch Jhelum)

All the broachers are attached that I used in my internship report for

describing products, services and working of banking sector. All material is

attached in report.


http://www.wikipedia.com/

http://www.google.com/

http://www.ublonline.com/

http://www.ubl.pk/