www.translationbackoffice.com

W h o W e A r e• TRANSLATION BACK OFFICE. Incorporated in 2005

• One of the largest in house Spanish translation companies in the world

• Hundreds of clients located around the world

• 72 + in house personnel

• We have experience: Over 80 million new words translated to date

O u r V i s i o nTo become the strategic partner of reference of its clients, creating value by providing a wide range of consistent, scalable and innovative language and technology solutions.

O u r M i s s i o nTo provide simple solutions for complex language projects.

Project Management

Translation

Desktop Publishing (DTP)

Editing

Transcription

Linguistic Quality Assurance (QA)

Localization

Proofreading

Localization Account Management

Language consultancy

Linguistic and Functionality Testing: Software, Videogames, WebPages and more

O u r T r a n s l a t i o n S e r v i c e s

O u r T r a n s l a t i o n S e r v i c e s

• What you can expect:

COMPETITIVE PRICING

PROMPT DELIVERY

HIGH QUALITY TRANSLATION

RESPONSIVENESS TO INQUIRIES

QUALITY ASSURANCE

• All variations of Spanish, Portuguese, English and European languages

Qualified Personnel

Our in-house and external associates have 5-year University degrees

Our personnel have comprehensive training about our processes before entering into production

Our personnel have an ongoing training program which is revised yearly

2 day Annual Training for all in-house, freelance and all Translation Back Office associates

Quality Assurance (QA) Department

10 member in-house Quality Assurance (QA) department that supervises our QA processes

Linguists with 5 year undergraduate and postgraduate degrees

QA department develops style guides, checklists, glossaries

QA department upholds quality protocols based on ISO 9000 norms and the F2575 – 06 Standard Guide of Quality Assurance in Translation of ASTM International

QA Added ValueWe have detailed documentation for each step of the process which explains QA expectations and how to meet them

Checklists summarizing the crucial points.

QA Manager

Vendor Coordinator

Head of Language Development

Language Technology Specialist

Linguistic Quality Tracking

Translation

Western Languages to and from Spanish and English

All variations of Spanish (International, Latin America, and individual country specific)

All variations of English

Spanish and English from and into Portuguese (Brazil and Portugal)

Indigenous languages (Quechua, Maori, Mapudungun)

Added Value of In-House Linguists and QA

• Added value: knowledge share, team environment, no billing time pressure

• In-house volume: more than 1.4 million words per month • The linguistic personnel work closely with the QA department and the support department

• Projects are not jeopardized by translator illness, vacations or absences

• Consistent point of contact: Regular accounts are managed by the same team

• Scalability

• Complex and challenging projects are easy to launch and deliver

• Keep up to date with latest market requirements and industry knowledge

T R A N S L A T I O N B A C K O F F I C E

L i n g u i s t i c P r o c e s s

Project Management Office• Consists of a well-trained team off 22 professionals with university degrees in diverse fields

• The Project Management Office adheres to best practices from the Project Management Institute (PMI), ISO9000, Lean, Six Sigma, Theory of Constraints (TOC)

• The PM Office has a wide range of hours in order to accommodate requests from different time zones

• Accounts are assigned to one of our Project Coordinator (PC) teams so that more than one person is familiar with the project specifications and someone from the team is always available

• Every Project Coordination team has a Project Manager who is responsible for the entire team’s timeliness, punctuality, budget management and client satisfaction

• Consists of international staff (USA, UK, Brazil, NZ, Argentina)

Desktop Publishing (DTP) services

• The DTP department is part of the QA department and reports to the QA manager

• QA manager is responsible for overall quality of the final product

• Translation Back Office has 9 DTP professionals

• The DTP departments has their own QA checklist

• Software and platform

• One-stop-shop localization: In-house translation, editing, proofreading, DTP and QA revision

I n H o u s e I n f r a s t r u c t u r e

500 square meters (4,844 square feet) of office space

Backup generator that assures full functionality in case of power failure

In house IT engineers

2 servers and intranet

Proprietary workflow management system that serves more than 150 users daily

C l i c k h e r e f o r a t o u r

W h y W o r k w i t hT R A N S L A T I O N B A C K O F F I C E ?

1 COMPETITIVE RATES

2 EXPERT LINGUISTS

3 HIGH QUALITY ASSURANCE STANDARDS

4 SCALABILITY FOR LARGE RUSH JOBS

5 WORK DONE IN HOUSE

C o n c l u s i o n

TRANSLATION BACK OFFICE has the team, infrastructure, and processes to provide top value for money.

Florencia Pieroni B u s i n e s s D e v e l o p m e n t M a n a g e r

.florenc ia pieroni . @ t r a n s l a t I o n b a c k o f f i c e c o m Toll fr ee p :hone 1-888-803-4217  ( )from North America

: +34 931 842343 ( )Phone       from Europe  : MSN . .florenc ia pieroni@hotmail com

. . w w w t r a n s l a t I o n b a c k o f f i c e c o m

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