Tram Handy Guide

WE HOPE THAT YOU’VE FOUND THIS GUIDE USEFUL.

IF YOU NEED ANY MORE HELP PLEASE CALL:

CUSTOMER SERVICE 800 90 90

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GENERAL INFORMATION WWW.RTA.AE

JOURNEY PLANNER WOJHATI.RTA.AE

January 2016

FOR USING THE

THE

WELCOME. DO YOU KNOW?

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JOURNEY PLANNING 04

FARES INFORMATION 14

SAFETY 24

YOUR TRAM RIDE 32

This is your handy guide for using the Dubai Tram. It will show you how easy it is to plan a journey, buy a ticket and safely get to where you want to go as fast as two tracks can carry you. Have a read and enjoy your journey.

TRAVELS THROUGH

11 STATIONS, AND

COVERS 10.6KM

EVERY 8 MINUTES,WITH A TOTAL TRIPTIME OF 48 MIN*

CONNECTIVITY WITHMETRO, MONORAIL,BUS AND MARINE

DUBAITRAMHAS

CARRIAGES

405PASSENGERS

CONNECTIVITYTO BEACH, RETAIL,LEISURE, BUSINESS,AND EDUCATION CENTERS

EACH TRAM CARRIAGE IS

44 METERS IN LENGTH

ALL STATIONSARE FULLYAIR-CONDITIONED

WITH A MAXIUMUMSPEED

THE TRAM CAN CARRY

*The timing may vary during special events and occasions.

JOURNEY PLANNING

The following information makes your journey easier to plan: finding your nearest station and the station from which you can reach your destination. You’ll also find out bus and taxi connections.

0504

Scan here to download the Wojhati App

Dubai Tram & Metro route map 06Step 1

11Step 3 Choose the right travel time for you

10Step 2 Find a convenient way to get to the station

UAE Exchange

Step 1

0706

Journey Planning Journey Planning

Step 1 Dubai Tram & Metro route map

Rashidiya Stn. الراشدية

Duba

iCo

llege

Mad

inat

Jumeir

ah

Know

ledge

Villa

ge

Duba

i

Media

City

One & O

nly

Roya

l Mira

ge

Wes

tin

Le M

eridi

en M

ina Siya

hi

Le Roy

al

Meridi

en

Ritz

Carlton

The W

alk

Sherato

n

Jumeir

ah

Palm

Jumeir

ah

Rixos thePalm

Royal Amwaj

Kempinski

One &Only

JumeirahZabeel Saray

TajExotica

Emirates Hills

Emirates Golf Course

Rawda

0908

Journey Planning

Taxi Companies (208 08 08)

Cars Taxis

Arabia Taxis

Metro Taxis

National Taxis

Dubai Transport (Including Special Services)

Scan here to download the taxi App

Saturday to Thursday 06:30 am to 01:00 am (the next day)

Fridays 09:00 am to 01:00 am (the next day)

Station opening hours

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Step 2 Find a convenient way to get to the station

Step 3 Choose the right travel time for you

Dubai Bus Arrival Times

Metro - Tram Link

To receive bus arrival timing, text the bus stop ID number to 5223

Take the Dubai Metro to Jumeirah Lakes Towers or DAMAC PROPERTIES Metro station.

Use the connecting bridge from the Metro station to get to the Tram station.

example:D 537002

Space

SEND

Saturday to Wednesday 05:30 to 00:00

Thursdays 05:30 to 01:00 (Fri)

Fridays 10:00 to 01:00 (Sat)

Metro Station opening hours

Please note: The times of the last trains do not depend on the station opening hours.Opening and closing hours may vary during special events and occasions.

A taxi for ladies only is also available

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1

2

3

4

5

6

7

8

9

10

11

Jumeirah Beach Residence 1

Jumeirah Beach Residence 2

Jumeirah Lakes Towers

Dubai Marina Mall

Dubai Marina

Marina Towers

Mina Seyahi

Media City

Palm Jumeirah

Knowledge Village

Al Sufouh

Medcare Medical Center, Suha Hotel Apt, Ramada Plaza, Movenpick Hotel, Oasis Beach Towers, The Walk, JBR beach, The Beach at JBR Retail Complex.

Amwaj Suites, The Point, Marina Wharf, Sofitel, Sheraton, Hilton.

Bonnington Hotel, Armada towers, RAK Bank.

Dubai Marina Mall, The Address Dubai Marina.

Grosvenor House, Tredent Res, Marina View Hotel, Sukoon Tower, Radisson Blue.

The Torch, Marina Pinnacle, Dubai Marina Tower, Marriott Hotel, Amwaj Rotana, Cayan Tower.

Le Meridian Hotel, Barasti Bar, Westin Hotel, Ocean Heights, Carrefour, Elite Residence, Princess Tower, Tiger Building, Dubai International Marine Club.

Media City, Thomson Reuters, MBC GROUP,CNN, Forbes, ITP Publishing.

Ten Sports, Mini Cooper Showroom, Palm Monorail.

near Dubai Internet City, Knowledge Village, Dubai Pearl, OSN.

Dubai College, Princess Haya Palace, Police Academy, Burj Al Arab (approximately 10 to 15 mins walk).

Station No.

Station Name Landmarks

Gold Class

Women & Children

Standard

Tram Layout Dubai Landmarks

FARES INFORMATION

Everything you need to know about ticket fares and nol Cards – choosing the one that’s right for you, and where to buy them.

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What is a nol Card or nol Red Ticket?

16Step 1

18Step 2 Choose the nol Card or Ticket that suits you best

20Step 3 How much should you pay?

22Step 4 Where to buy and top-up your nol Card or Ticket

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To travel on the Tram you need to buy a nol Card or a nol Red Ticket.

Do you know? With your nol Card you can use all modes of transport* and even pay for parking or Dubai Taxi.

REMEMBER TO CHECK-IN AND CHECK OUT! Failing to do so carries a fine of AED 200. Validate your nol ticket or card (using trips,epurse,passes or products) on the nol validator before and after travel on dubai tram.

Fares Information

There are 5 options available, find out which one will suit you best on the next page.

It’s easy to buy or top-up a card, or add trips to your nol Red Ticket. Just go to a Ticket Vending Machine, Metro Ticket Office or RTA authorised sales agent. Step 4 shows you their locations in Dubai.

Each time you travel, tap your card on the validator and it will automatically deduct the correct fare. It’s easy!

Fares Information

Step 1 What is a nol Card or nol Red Ticket?

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Fares Information Fares Information

nol Blue Card (gold or regular) A secure personal card for frequent travellers

• Enjoy the facility to register online.

• Holds up to AED 5000 worth of credit and is valid for 5 years.

• Personalised card with the user’s photo.

• Has an e-purse, which deducts the correct fare automatically.

• nol Blue (gold) Card allows the privilege of using Gold Class cabin on the Metro and Tram.

• Card requires a one-time payment and will be delivered within 10 working days.*

• Secure online services for top-up credit, viewing full transaction history and report a lost or stolen card.*

• Receive SMS notifications related to confirmation of services and/or required instructions.**

• More features such as loyalty points program, auto top up facility.

Regular Price AED 70 Credit AED 20

Gold Price AED 80 Credit AED 20

*AED70 for nol Blue (Regular) and AED80 for nol Blue (Gold). **These services will soon be available

If the nol Red Ticket is initially purshased for a Single Trip within a particular Tier, then this ticket can be recharged for Trips only within that same Tier (up to 10 trips).

Easy to top-up

*Cost of a Tier 1 trip

• Holds up to AED 1000 worth of credit and is valid for 5 years.


• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).

• Holds up to AED 1,000 worth of credit and is valid for 5 years.


• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).

• Allows the privilege of using Gold Class cabins on the Metro and Tram.

• When used on modes of transport with no Gold Class Cabins, you will be charged the regular fare.

nol Silver CardFor frequent travellers

nol Gold CardFor those who want first class travel

Price AED 25 Credit AED 19

Price AED 25 Credit AED 19

Easy to top-up

Easy to top-up

• Paper ticket costs AED2 with at least 1 trip to be loaded and valid for 90 days.

• Rechargeable for use of a maximum of 10 journeys or 5 daily passes.• The same ticket can be used for Metro, Tram and Buses – there’s no need

to get another new ticket.• Daily pass allows an unlimitted number of trips during a single day.

(at cost of AED 20 for the pass and AED 2 for the ticket).• Ideal for occasional or casual users of public transport.• Does not have an e-purse account available and must be pre-paid with

the correct journey type, based on the zones to be travelled.

Price AED 6.00 Credit AED 4.00*

nol Red TicketFor tourists and visitors

top-up

top-up

top-up

Step 2 Choose the nol Card or Ticket that suits you best

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Do you know? The Dubai Tram line in Phase 1 falls within 1 Zone that starts from AED 3 to AED 6, with 50% off for Senior Citizen, Students & Social Affairs.


Nice to know Children under 5 years or shorter than 90cm travel FREE on the Tram.

Nice to know Register the Anonymous Silver/Gold Card to protect the E-purse balance. The product 30-Day, 90-Day & 365-Day Pass can be brought on Registered Silver/Gold Card. Registration process is required at Metro ticket office or online at www.nol.ae. Registration fee is AED 30.

All costs shown are in U.A.E dirham (AED)

Step 3 How much should you pay?

33

SilverPrice : AED 25Credit : AED 19

Trip cost (AED) Regular ClassSingle trip maximum transfers

63

GoldPrice : AED 25Credit : AED 19

Trip cost (AED) Gold ClassSingle trip maximum transfers

63

1002806602120

PersonalizedGoldPrice : AED 80Credit : AED 20

Trip cost (AED) Gold ClassSingle trip maximum transfers7 day pass (Adult)30 day pass (Adult)90 day pass (Adult)365 day pass (Adult)

31.53

5025

14070

330165

1060530

BluePrice : AED 70Credit : AED 20

Trip cost (AED) Regular ClassTrip cost (Senior Resident/Student/Social Affairs)Single trip maximum transfers7 day pass (Adult)7 day pass (Senior Resident/Student/Social Affairs)30 day pass (Adult)30 day pass (Senior Resident/Student/Social Affairs)90 day pass (Adult)90 day pass (Senior Resident/Student/Social Affairs)365 day pass (Adult)365 day pass (Senior Resident/Student/Social Affairs)

Red

Cost of issuing the ticketTrip cost (AED) Regular ClassTrip cost (AED) Gold ClassSingle trip maximum transfers1 Day Ticket (AED) Regular Class1 Day Ticket (AED) Gold Class

2.00483

2040

T1 – Tier 1 – Trip within 1 zone.

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You can now apply for a Nol Blue Card online

Online

Ticket Vending Machines

Silver Cards and Red Tickets can be purchased from some Ticket Vending Machines.

Ticket Offices

You can purchase Nol Cards from Ticket offices located in all Metro stations and some Bus stations.


RTA Customer Service Centres

Authorised Sales Agents

Need more information? www.nol.ae

Step 4 Where to buy and top-up your nol Card or Ticket

Red Ticket can be bought and topped up at Metro,Tram and Bus Ticket Vending Machines

nol Silver and nol Gold Card can top-up after registration.

Scan here to download thePublic Transport App

You can purchase Nol Silver Cards from RTA Customer Service Centres.

Nol Silver Card can be purchased from RTA’s authorised sales agents.

SAFETY

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Passenger safety on Dubai Tram 26

27Pedestrian safety near Dubai Tram

28Cyclist safety near Dubai Tram

Emergency near Dubai Tram for drivers 30

Driver safety near Dubai Tram 28

• When travelling on the Tram remain seated until the Tram stops at your destination

• If standing, hold on tight while the Tram is moving

• Do not distract the driver while the Tram is moving

• Do not interfere with the Tram or Station doors

• No running on the platform

• Let passengers disembark before boarding

• In an emergency, press the intercom to speak to an emergency operator

• Do not lean against the doors

• The Tram runs on ground level so before entering the station stay alert to approaching Trams

• The Tram also has priority on the roads, so pay attention to signal lights

• The track may not look wide but the Tram is, keep a safe distance at all times

• When crossing the track look for designated pedestrian crossing points

• Avoid using headphones or talking on cell phones near the tracks as they may distract you

• Follow instructions from Tram officials, they know what’s best

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The Dubai Tram is specially designed to be one of the safest modes of public transport in the world, but extra awareness should still be exercised when riding it.

PASSENGER SAFETY

ONDUBAI TRAM

PEDESTRIAN ROAD SAFETY

NEARDUBAI TRAM

TO ENSURE THE SAFETY OF YOURSELF AND OTHERS FOLLOW THESE SIMPLE POINTS:

Safety Safety

• You must not stop or park your vehicle where it could get in the way of a Tram or other road users

• Do not enter a junction when traffic lights are set to Amber or Red – doing so is a serious and punishable offence

• Be extra careful where the Tram track crosses a road as Trams have their own signals

• Always give way to Trams when they signal to pull away from stations or at intersections

• Look out for pedestrians, especially children running to catch the Tram or getting off a bus

• Do not cycle along the Tram corridor as wheels may get stuck in the tracks

• Do not follow the Tram corridor to make sure they do not lead you to a route reserved for the Tram

• Be extra careful where a Tram track crosses a road, as Trams have their own signals

• When crossing the Tracks, always check your surroundings and consider dismounting and crossing on foot.

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Safety Safety

Offence : Causing an accident leading to death.Fine Up to AED 30,000 + withdrawal of driving license for up to 1 year.

Offence : Causing an accident leading to bodily injury.Fine Up to AED 15,000 + withdrawal of driving license for up to 6 months.

Offence : Driving through red light without causing an accident.Fine Up to AED 5,000 + withdrawal of driving license for up to 3 months.

CYCLIST SAFETYNEAR

DUBAI TRAM

DRIVER SAFETYNEAR

DUBAI TRAM

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• Please call 999 and ask for Police assistance

• In the event of an emergency inside the Tram please call 800 9090

• Stay calm and follow the Tram official’s instructions If your vehicle breaks down on a Tramway, follow these safety steps:

– If safe to do so get everyone out of the vehicle immediately to a safe point

– Warn others by putting on your hazard warning lights

– Keep your headlights on if it is dark or if visibility is poor

– Safely get your vehicle off the Tramway

We look forward to have you on board.

Safety Safety

EMERGENCY NEAR

DUBAI TRAMFOR DRIVERS

YOURTRAM RIDE

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Here’s all the information you need to know while you’re on-board the Tram. The individual carriages; Wi-Fi access; safety; accessibility for special needs passengers; luggage as well as useful rules and etiquette so to enjoy the ride even more.

Special Carriages 34Info 1

34Info 2 Accessibility for passengers with special needs

WiFi UAE

Fines

35

36

Info 4

Info 5

39

40

42

Info 6

Info 7

Info 8

Etiquette

Courtesy Policy in Dubai Tram

Stay in touch with RTA

Luggage 35Info 3

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Your Tram Ride Your Tram Ride

Special cabins for women & children only

Private cabins for Gold Class ticket holders only, that have:

• Wide leather seats • Panoramic views

Women & Children

Gold Class

• Contrasting tactile guidance path for the visually impaired.

• Dedicated spaces for wheelchair users in cabins.• Clear wayfinding signage.• Information displayed on screens throughout the Trams and stations..• Platform alerts such as audible beeps when doors

open and close and corresponding flashing light signals.

How the Tram is passenger friendly?

• You can carry up to two suitcases.• A large one and a small one, they should not exceed

81cm x 58cm x 30cm and 55cm x 38cm x 20cm respectively.

• They must be stowed in the dedicated luggage area, which can be found in each cabin.

01 Make sure you have a WiFi enabled device.02 Search for wireless networks in range and select

@WiFi UAE, whether you opt for the free or premium connection.

03 WiFi UAE is available to anyone. However, you’ll need to authenticate your WiFi session by SMS on a valid UAE mobile number.

04 You’ll enjoy unlimited free WiFi at limited speeds, or select from one of the premium options, to enjoy high speed access.

For support or more information on the WiFi UAE, please call 800 WiFi UAE(9434 823) or visit www.wifiuae.ae.

What is the Tram’s luggage policy?

Connecting to WiFi UAE is easy:

Info 1 Special Carriages Info 3 Luggage

Info 4 Wi-Fi

Info 2 Accessibility for passengers with special needs

• Complete mobile phone coverage across the entire network.

• Wi-Fi access throughout the network.

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Info 5 Fines

Fare

Behavioral

Compliance

AED 200 • Using Public Transport and Public Transport Facilities and

Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare.

• Failure to present the Unified Card upon request.• Using a card designated for others.• Using an expired card.• Using an invalid card.• Selling Unified Cards without prior permission from the Authority.AED 500 • Using Counterfeit card.

AED 100 • Causing a disturbance or inconvenience in any way to users

of Public Transport and Public Facilities and Services.• Accessing or sitting in areas designated for specific

categories.• Eating and Drinking in areas where eating and drinking are

not allowed.AED 300 • Sleeping in passenger shelters or any place where sleeping

is prohibited.AED 2000 • Damaging, vandalising or destroying equipment or seats on

Public Transport and Public Transport Facilities and Services.AED 100 per day & Up to 1000 • Parking vehicles in areas designated for metro users for a

period exceeding the permitted period.

AED 100 • Entry into restricted areas inside Public Transport and Public

Transport Facilities and Services in violation of posted warning signs and boards.

• Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services.

• Putting feet on seats.AED 200 • Selling or promoting, in any way goods and commodities

inside Public Transport and Public Transport Facilities.• Failure to comply with the instructions of the inspectors or

authorised personnel of the Authority or obstructing the performance of their duties.

• Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.

Health

AED 100 • Bringing animals into Public Transport and Public Transport

Facilities and Services, except guide dogs for blind persons.AED 200 • Spitting, littering, or performing any act that would

compromise the cleanness of Public Transport and Public Transport Facilities and Services.

• Smoking inside Public Transport and Public Transport Facilities and Services.

Fines mentioned are for Tram users/passengers, pedestrians and other road users (if applicable).

Offence-Fines for pedestrians and other road users

AED 5000 • Driving through red light without causing an accident.AED 15000 • Causing an accident leading to bodily injury.AED 30000 • Causing an accident leading to death.

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Don’t:

Do’s:

Forget to tap your card on Nol validator to check-in and check-out.

Disregard the signage to ensure you are in the right cabin.

Eat, drink or chewing gum on board.

Lean against Tram doors.

Forget to safe guard your personal belongings.

Queue on the sides of the platform doors and allow passengers to get off the tram before you get on.

Give priority to elderly, pregnant women and disabled in the trams and lifts.

Respect etiquette guidelines to wear respectful clothing and no public display of affection.

Put your large size bag down to free space for others.

Talk with soft voice to keep comfortable environment for others.

Please follow the Tram etiquette guidelines so everyone can enjoy their time on the Tram.

Be aware Misuse of the emergency buttons could lead to a fine of AED 2000

Info 6 Etiquette

Safety

Tram Tracks-Fines for pedestrians and other road users

AED 100 • Misusing lifts or escalators.• Boarding the Public Transport Facilities and Services by

climbing or jumping.• Opening the doors or attempting to access or leave Public

Transport while it is moving between stations and stops.• Carrying or using materials or equipment that may cause

inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety.

AED 200 • Causing any distraction or obstruction to driver of Public

Transport Facilities and Services while he is driving.AED 500 • Carrying Alcoholic beverages inside Public Transport and Public

Transport Facilities and Services.AED 1000 • Carrying hazardous items, including weapons, sharp tools

or inflammable materials, inside Public Transport and Public Transport Facilities and Services.

AED 2000 • Using any security or safety device or tool, including

emergency exits where it is not necessary.

AED 500 • Throwing or causing the throwing of waste on the tracks.AED 1000 • Unauthorized access to prohibited zones.• Crossing the tracks anywhere other than the designated

areas.AED 2000 • Interfering with or attempting to interfere with the

operation of the Tram or affect its safety or the safety of its infrastructure.

AED 3000 • unauthorized interception of the Tram on the Tracks.

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Info 7 Courtesy Policy in Dubai Tram

No smoking No feet on seats

Priority seating

Wear respectful clothing

No eating or drinking No public displays of affection

No chewing gum

No runningon the escalators

No runningon the travelators

Don’t block doors

Cycling is prohibited inside the station

No littering

No pets allowed Carrying fish is prohibited

Queue to one side and let passengers off the train first

Use with cautionStand on the right

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Info 8 Stay in touch with RTA

If you want to share any ideas or have any complaints, please contact us through these channels. We promise to get back to you with the final

response within:

Some cases may require additional time to be processed. In such cases RTA will keep you informed.

If you are not satisfied with the response received at any stage, you can file a grievance within 7 working days by calling 8009090. Your case will be reviewed and the final findings will be communicated to you.

8009090 [email protected]

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Tram Handy Guide