Managing & Evaluating Student Employees: The Control Panel

Managing & Evaluating Student Employees: The Control Panel

Tracie GreerIndiana University

Technology Center Consulting

Tracie GreerIndiana University

Technology Center Consulting

What We’ll CoverWhat We’ll Cover

Who I am

Our Computing Community

Our Staff

Control Panel

Performance Record

Who’s Tracie?Who’s Tracie?Human

Resource Coordinator for

Technology Center

Consulting

Serve Academic and

Residential labs

4 Years In This Capacity

8 Years With Indiana

University

Extender of Opportunity

Indiana UniversityIndiana University

40,000 Students

24/7 Staffing

Remote Locations

Total Labs: 68

Total Computers: 2187

Academic Labs: 37

Residential Labs: 31

Consultants: 190

Supervisors: 26

Our StaffOur Staff

Wide Variety of Skills Required

Wide Variety of Skills Required

Customer Service

Operating Systems

Software

Hardware

Peripheral Equipment

Networking

In-room Appointments

Remote Locations and24/7 Operations

Remote Locations and24/7 Operations

Con

trol Pa

nel

Con

trol Pa

nel

RAVE: Recognition, requesting Action, Venting and Escalating

consultant issues.

RAVE: Recognition, requesting Action, Venting and Escalating

consultant issues.

Pro

fess

ion

al D

evelo

pm

en

t Is

sue

Pro

fess

ion

al D

evelo

pm

ent

Issu

e

PDIPDI

Gold StarGold Star

AttendanceAttendance

MentorMentor

Mentor Assignmen

ts

Weekly

Visit

Perf

orm

an

ce R

ecor

d

Revi

ew

Establish Ongoing Goals &

Expectations

All

Meetings

Docum

ented

Con

sulta

nt

Com

men

t

&

Agr

ee/D

isa

gree

Mentor CommentsMentor Comments

Performance Record Features

Performance Record Features

Standards & Statistics

Training Records

Attendance Records Gold Stars

Professional Development

Issues

Ongoing Development

Plan

DIGITAL, REAL-TIME,

CUMULATIVE, FULL-

DISCLOSURE

Performance Standards & Statistics

Performance Standards & Statistics

Training RecordsTraining Records

All Efforts Flow Into the

End of Semester Evaluation

NO SURPRISES!

EFFICIENT & EFFECTIVE

Consultant Evaluation Process

Consultant Evaluation Process

Completes a Self

Evaluation using the

same criteria as the Mentor

Completes a Confidential

Staff Evaluation on their Mentor

and other Supervisors

Completes a Rehire

Request

Completes an

Availability Template for

the Next Semester if Applicable

The Evaluation ProcessThe Evaluation Process

The Mentor

Completes an Evaluation on the

Consultant from an Evaluation Site that

includes all pertinent information

The System Allows for a Click and Auto Fill Option to Expedite

Efforts

It Also Provides a Comment Box to Add

Comments

The Evaluation ProcessThe Evaluation Process

The Evaluation ProcessThe Evaluation Process

The Evaluation ProcessThe Evaluation Process

A Professional Staff Member

Reviews Consultant & Mentor Input

Makes Necessary Corrections

Has the Opportunity to

Make Additional Comments

Releases the Review in a Summary

Format

The Summary Auto Fills to

the Consultant Performance

Record

The Consultant Reviews and

Submits a Digital

Signature

Consultant Evaluation Summary

Consultant Evaluation Summary

Serves as Reference

Documentation

Starting Point for

Consultants Who

Continue Employment.

Consultant Evaluation Summary

Consultant Evaluation Summary

Questions?Questions?

Session EvaluationsSession Evaluations

http://www.resnetsymposium.org/rspm/evaluation/

http://www.resnetsymposium.org/rspm/evaluation/